Company-Specific

AI Enablement Engineer

Skin Analytics

London, England, UK

**Want to join a team of passionate people who want to build a future where no one dies from skin cancer?** 👋 **About us** Skin Analytics is an award\-winning, health tech company that deploys world\-leading skin cancer pathways using AI as a medical device, DERM. Following our recent £15M series B funding, regulatory milestones hit, and doubling from 50 to 100 headcount in 2025, we're ready to scale further internationally, making history for AI in healthcare and the future of dermatology. We're proud to epitomise AI for good \- with a Class III CE mark, DERM is the only AI as a medical device approved to make clinical decisions autonomously in the cancer space, as well as being the first company to receive a NICE recommendation for use across the NHS.\* DERM is deployed at more than 28 NHS organisations where we enable patients to gain significantly quicker access to skin cancer diagnosis. If that's not enough, we also collaborate with some of the largest health insurers to reach patients in their own homes. We are a team of passionate people on a mission to build a future where no one dies from skin cancer. We are looking for an exceptional Senior AI Enablement Engineer to help transform the way Skin Analytics builds software. This is a senior role, reporting into our VP of Technology, focused on enabling engineers, teams and the wider business to maximise the value of AI\-assisted and agentic software development. You will work alongside Engineering Managers, Senior Engineers, Product teams and business stakeholders to identify opportunities for AI\-driven automation and productivity improvements across the entire software development lifecycle. You will help define the future engineering operating model at Skin Analytics, introducing new tools, workflows, agents and ways of working that allow our teams to deliver more value with greater quality and speed. This is a highly hands\-on role. We are looking for someone who actively uses modern AI engineering tools every day and has practical experience delivering real software using agentic workflows. **Responsibilities** **AI Engineering Enablement** * Lead the adoption of AI\-assisted engineering practices across the organisation. * Identify opportunities to automate software delivery processes using AI and agentic tooling. * Design and implement AI\-enabled workflows covering requirements, design, implementation, testing, documentation, deployment and support. * Act as the subject matter expert for AI\-assisted software engineering. * Create standards, patterns and best practices for the use of AI within Engineering. **Technical Leadership** * Partner with Engineering Managers and Senior Engineers to improve team productivity and effectiveness, whilst maintaining quality and regulatory compliance. * Coach, mentor and train engineers in the practical use of AI tooling. * Establish metrics to measure the impact of AI tooling and automation initiatives. **Agentic Systems Development** * Build and maintain internal AI agents and automation solutions, integrating capabilities into our platforms and workflows. * Evaluate and implement emerging AI tools and technologies. * Develop reusable prompts, workflows, agent architectures and engineering accelerators. * Work closely with Platform, DevOps and Security teams to ensure safe and scalable adoption. **Strategic Innovation** * Help shape Skin Analytics’ AI strategy across Engineering and the wider business. * Evaluate emerging technologies and identify opportunities for competitive advantage. * Work with leadership to prioritise AI initiatives based on business impact. * Support the wider organisation in understanding how AI can improve operational efficiency. **Required Experience** **Leadership and Communication** * Ability to influence technical and non\-technical stakeholders. * Experience driving engineering transformation initiatives. * Strong coaching and mentoring skills. * Excellent communication and presentation abilities. * Comfortable working across multiple teams and disciplines. **AI and Agentic Engineering** * Extensive hands\-on experience with modern AI engineering tools such as Claude Code, Codex, Gemini, Cursor, Windsurf or equivalent. * Experience designing and implementing agentic workflows into software delivery processes. * Deep understanding of prompt engineering, context management and agent orchestration techniques. * Experience evaluating AI tooling and measuring productivity outcomes. * Understanding of AI governance, security and risk management considerations. **Software Engineering** * Strong software engineering background with significant experience building production systems. * Experience with JavaScript, TypeScript, Node.js, Cloud platforms such as AWS and Git\-based development workflows. * Understanding of software architecture and system design. * Experience working within CI/CD environments. ****Benefits**** 💰 Competitive salary **📈** Share options package \- all our employees have ownership in the company 🏥 Private healthcare 💸 Company pension incl. salary sacrifice options 🌴 25 days annual leave \+ 5 day company shutdown in August \+ bank holidays 👪 Enhanced parental leave \- includes adoption \& foster 🐣 Yellownest Salary Sacrifice Nursery Scheme \- save with workplace nursery scheme **🚲** Bike to work scheme 💻 Training budget 🤝 Weekly catch\-ups, monthly meetings to talk about you, your ambitions and work on your development 🎊 Lots of fun social activities! **Our Values** **🌱 Building a Strong Foundation** **🎓 Always Learning** **🏅 Lead from the Front** **💪 Tough and Resilient** **The Real Stuff** Skin Analytics embraces and is committed to diversity and equal opportunities. We are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. If you need any adjustments during our hiring process, you can indicate that at the next step. **AI usage in our hiring process** If you submit an application to us, you will consent to AI playing a role in your hiring process. No hiring decision is ever made by an algorithm alone. Every AI\-generated summary, screening result, or note is reviewed, verified, and, if necessary, corrected by a member of our recruitment team. Humans make the final call on who moves forward and who receives an offer. You can find more information about how we use AI in our hiring process here.

Company-Specific

Business Development Manager

Accurx

London, England, UK

**💬 Accurx is solving healthcare productivity for the NHS.** For decades, the NHS has struggled with fragmented systems that make simple tasks feel impossible. At Accurx, we’re changing that by building a single, system\-wide platform that helps every patient get gold\-standard, efficient, and joined\-up care. What started as a way for GPs to text a patient has now evolved into an all\-in\-one digital toolkit used by 98% of GP practices. Our platform now powers **Total Triage** to manage patient demand, and **Self\-Book** , which lets patients schedule their own appointments in seconds. We’ve automated routine care with **Patient Questionnaires** for long\-term conditions, while **Accumail** finally allows staff\-to\-staff communication to happen instantly across different care settings. We’re now pushing the boundaries of the consultation itself with **Accurx Scribe** , our AI\-powered note\-taker that drafts medical notes in real\-time. We’re not just shipping features. We’re giving clinicians their time back and ensuring every patient journey is as smooth as it should be. **The team** Most of our growth so far has happened in England. Scotland, Wales and Northern Ireland are three separate health systems, each with its own clinical systems, procurement routes, information governance rules and digital strategy, and none of them have an ICB layer to sell into. This role owns all three. It is a genuinely blank page. You work out what winning looks like in each nation, then build the repeatable way to do it, selling everything from a single practice subscription to a health board wide agreement. * Owning three health systems, not one region: building pipeline across Scottish and Welsh health boards, clusters, PCNs, GP federations and HSC Trusts in Northern Ireland, and adapting your approach to the structures that actually exist in each. * Selling at every level: running fast, high volume practice level deals alongside long, multi stakeholder board and national negotiations, and knowing which one you are in. * Winning the technical argument: these deals are frequently won or lost on integration. You will hold your own with eHealth teams, IG leads and national bodies on clinical systems, APIs, deployment routes and assurance, without waiting for an engineer to join the call. * Turning pilots into contracts: generating credible local evidence and then converting it into paid, scaled agreements rather than letting it stall as a permanent trial. * Using data to pick your battles: building the territory model from list sizes, usage, adoption and pipeline data, and using it to decide where a national deal is realistic and where practice by practice is the faster path. * Building the playbook: leaving behind documented, repeatable go to market approaches per nation, so this patch scales beyond you. **You should apply if...** * You are a proven deal\-closer with a track record of carrying your own number and consistently hitting it. * You are comfortable at both ends of the deal size range, equally credible on a quick practice level close and a twelve month, multi stakeholder board negotiation. * You are technically fluent and can pick up how a product integrates with the systems around it, explain it accurately to a technical audience, and stay credible when the questions get detailed. * You are not put off by complexity, whether that is clinical systems, interoperability, deployment routes or information governance. You treat it as part of the sale, not someone else’s problem. * You are a strategic thinker who can build a territory plan from a blank page, defend the choices in it, and change it when the ground shifts. * You are data\-led and at home in spreadsheets, CRM and reporting tools, able to turn complex information into clear priorities and a compelling pitch. * You are a self\-starter who is energised rather than unnerved by an unmapped patch and no established playbook. * You are mission\-driven and motivated by the chance to change how healthcare communication works across three nations at once. **What’s in it for me?** You'll be joining an established but fast\-growing Tech for Good movement, where we're led by our Principles and our mission to solve healthcare productivity. * £55,000 \- £75,000 salary \+ share options up to £15,000 * Benefits to suit you: adjust your healthcare cover, your pension or life insurance, whatever stage you’re at in life * Flexible working: We are an office first culture and ask that you’re in our (dog\-friendly) Shoreditch office 3 days a week, with core hours of 10am \- 4pm * Time off: You’ll get 28 days of holiday (plus bank holidays) and up to 4 weeks to work from anywhere per year * Family matters: We offer enhanced parental leave, fertility support and parental loss support * We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!

Company-Specific

Senior Product Marketing Lead

Accurx

London, England, UK

Accurx is solving healthcare productivity for the NHS For decades, the NHS has struggled with fragmented systems that slow everything down and leave patients waiting. At Accurx, we're changing that – building a platform used by 98% of GP practices and 68% of NHS Trusts to help every patient get gold\-standard, efficient and joined\-up care. Accurx is transforming how NHS staff triage and prioritise patient demand, cut the admin that eats into clinical time, and works as one team across the system. With Accurx Scribe, our AI\-powered note\-taker, we're now changing the consultation itself – drafting notes in real\-time so clinicians can give every patient their full attention. We've spent eight years proving care doesn't always need to happen in an appointment. In the best triage practices today, 40% of patient demand is resolved without one. Now we're taking that model system\-wide – using AI to automate the work that slows healthcare down, connecting every part of the NHS and building the platform on which the future of healthcare work gets done. **About The Role** We're looking for a Senior Product Marketing Lead to own Accurx's narrative as we enter our most ambitious chapter yet. You'll define how our value lands across the NHS, lead creative launch and adoption campaigns and build the product marketing function that keeps pace with what we're shipping. The challenges you'll take on * Set the direction for the function. Define the strategy for product marketing and sales enablement as Accurx becomes an AI\-native company – identifying the highest\-impact work, introducing AI workflows that change how the team operates and raising the bar across everything we put out. * Turn market insight into decisions. Make structured time with users, customers and competitors part of how the team works. Synthesise what you learn into positioning and messaging decisions that keep Accurx sharp in a fast\-moving market. * Own the narrative. Ensure Accurx's story is consistent, compelling and evidence\-based across our products, audiences and channels. Your team of two leads on individual products – your job is to make sure it all holds together. * Rethink how we go to market. As we ship faster than ever, a big part of this role is building the processes that let the team keep pace and finding creative ways to drive awareness and engagement. * Give commercial teams what they need to win. Work with the Sales Enablement Manager to set the bar for how Accurx shows up in commercial conversations – ensuring teams have the right messaging, evidence and market knowledge to win at every stage. You should apply if... * You've led on AI\-native product marketing. You've redesigned how a PMM function operates using AI – not just adopted tools, but rethought workflows from the ground up. * You write with clarity and precision. You have exceptional judgment for what great content looks like and hold your team to the same standard. * You've done both sides of the job. Product marketing to users and sales enablement for commercial teams. You know what each requires and how to run them as one function. * You've managed people well. You give clear direction, honest feedback and create space for people to do their best work. * You care about impact, not activity. You define success before you start, build in measurement and use data to improve. * You've thrived in SaaS or high\-growth. You know how to operate at pace with ambiguity and commercial pressure. What's in it for me? You'll be joining an established but fast\-growing Tech for Good movement, where we're led by our Principles and our mission to Solve Healthcare Productivity. * £90,000 \- £105,000 salary \+ £30,000 share options * Benefits to suit you: adjust your healthcare cover, your pension or life insurance, whatever stage you're at in life * Flexible Working: We are an office\-first culture and ask that you're in our (dog\-friendly) Shoreditch office 3 days a week, with core hours of 10am–4pm * Time off: You'll get 28 days of holiday (plus bank holidays) and up to 4 weeks to work from anywhere per year * Family matters: We offer enhanced parental leave, fertility support and parental loss support * We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat! Want to know more about the company or the hiring process? Check out our Careers page and Candidate hub. Find us across social media: Medium, LinkedIn, X, Instagram and YouTube. **Diversity and Equal Opportunities:** We are an equal opportunities employer and a pleasant and supportive place to work. We particularly welcome applications from those who are significantly underrepresented in the technology sector, such as women, non\-binary people, transgender people, people with disabilities, LGBTQIA\+ community and individuals from Black and Minority Ethnic communities.

Company-Specific

Paid Search Lead

HeliosX Group

London, England, UK

Ready to revolutionize healthcare, making it faster and more accessible than ever before? **How We Started** Founded in 2013 by Dwayne D’Souza, HeliosX was built on a simple but powerful idea: healthcare should be easier to access, faster to receive, and centred around the individual. From day one, we’ve grown without external funding; scaling profitably through technology, disciplined execution, and deep medical expertise. What started as a challenger idea has become one of the most significant healthcare platforms operating globally today. **Where We Are Now** We’ve earned the trust of millions of people worldwide through category\-leading products and well\-known brands, including MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A key driver of our success is vertical integration; we operate our own manufacturing and proprietary products, led by in\-house medical teams, researchers, and pharmacists at the top of their fields. In 2025, HeliosX treated more than 1\.7 million patients globally and reached £781m in revenue, representing \+337% year\-on\-year growth and cementing our position as the clear market leader in the UK. That growth translates into real\-world outcomes: our weight\-loss treatments helped patients lose 8\.5 million kilograms of excess weight in 2025 alone, contributing to an estimated 1,300 fewer cardiac events. This is growth with measurable, life\-changing impact at scale. Today, we operate across four international markets, with successful launches in Germany and Canada and continued expansion in the US. We were also recently recognised in the Sunday Times Top 100 fastest\-growing tech companies, further validation of both our momentum and our ambition. **Where We’re Going** 2026 is another significant year for HeliosX. Our ambition is to surpass £1\.1bn in revenue, continue expanding thoughtfully into new international markets and broaden our condition and treatment portfolio. As we scale, we're focused on building the technology, operational excellence and clinical capabilities that will support sustainable long\-term growth. Joining HeliosX now means helping shape the systems, teams and products that will define the next chapter of digital healthcare. You'll be solving complex problems at pace, working alongside exceptional people and building products that genuinely improve lives at scale. **There’s never been a more exciting time to join HeliosX. Come be a part of making our dream of easier and faster healthcare a reality!** **About The Role** This is an opportunity to take ownership of high\-impact paid search activity and directly shape how HeliosX grows. You’ll lead strategy and execution end\-to\-end, using paid search to drive new customer growth, and influence major commercial outcomes. It’s a role for someone with deep channel expertise, who wants real ownership and the opportunity to work with other areas of the business to drive measurable business impact.. This isn’t a role where you simply oversee accounts from a distance. You’ll stay close to the work while also partnering cross\-functionally with teams across Product, CRO, Data, Finance, Legal and Brando unlock growth opportunities beyond the ad account itself. For someone who has strong paid search expertise and is looking for broader commercial scope, autonomy, and the chance to help scale major revenue\-driving areas of the business, this role offers exactly that. **What You'll Be Doing** **Own paid search strategy and performance for your brand/market** * Own paid search strategy and performance end\-to\-end for your area, with accountability for growth, customer acquisition, and commercial results. * Set priorities, shape quarterly plans, and decide where to focus time while owning new customer acquisition targets. * Stay hands\-on in the accounts, using data, testing, and performance insight to drive results. * Ensure the team continues delivering against the roadmap. **Manage and develop a small team of 1\-2 search specialists** * Line manage 1\-2 search specialists, providing coaching, direction, and day\-to\-day support, ensuring they have clear objectives, development plans and share honest feedback. * Run one\-to\-ones and development plans that help team members grow in capability and confidence. * Create a high\-performing team environment while staying close enough to the work to support quality execution. **Drive performance by leveraging cross\-functional relationships** * Paid Search isn’t won in the ad account alone, key requirement of this role will be working with CRO, Product and Data teams to get support and buy\-in on Paid Search priorities. * Use cross\-functional collaboration to improve landing pages, pricing, messaging, forecasting, and overall performance. * Influence beyond the ad account, spotting broader commercial opportunities that can accelerate growth. **Raise the standard across the search team** * Share successes, rigorously document test results and learnings, support with training sessions and level up wider team. * Share learnings openly and help raise the quality of thinking and execution across the wider team. * Contribute to a culture of high standards, continuous improvement, and deep paid search expertise. **Who You Are** * Google Ads expert (5\-7\+ years in Paid Search) * Track record of owning strategy and performance against target for brands with sizeable ad spend * Line management for at least one direct report **Nice to have** * Success with Demand Gen i.e. campaigns on YouTube * Direct experience in healthcare or other regulated industries * UK \& US markets and working across multiple brands at once * Some understanding of agentic AI and usage potential in Paid Search **Why work with us?** At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission \- but we need more talented folks to join us, if we want to achieve our global ambitions! Aside from working with our all\-star team, here are the other benefits of coming on board: * Generous equity allocations with significant upside potential * Annual leave allowance alongside public holidays * Private health insurance, along with pre\-existing condition, dental, and eye care cover * Pension scheme * Enhanced parental leave * Cycle\-to\-work Scheme * Electric Car Scheme * Free Dermatica and MedExpress products every month, as well as family discounts * Annual home working and L\&D allowance * Free Headspace subscription, employee assistance programme, and discounted gym memberships

Company-Specific

Lead Product Manager

Numan

London, England, UK

**About Numan** Founded in 2018, we’ve already grown to be a 300\+ team distributed across the globe, united by a singular mission: empowering people to take control of their health. Numan is transforming health: we’ve built a cutting\-edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations. Giving people the tools they need to maximise life. To deliver on our transformative mission, we are guided by our 5 company values: * Patients first. * Learn fast. * Own the quality. * Succeed together. * Care deeply. Backed by top\-tier investors, Numan is already having a positive impact on hundreds of thousands of patients here in the UK, and we want you to help us deliver this mission! **The Role** At Numan, we’re building a new generation of intelligent healthcare experiences that combine the best of human expertise and system intelligence to help people live healthier, happier, longer lives. This role sits at the centre of that ambition, leading product for our Core Experience team as we redefine how patients interact with healthcare across mobile, conversational and AI\-powered experiences. You’ll be responsible for translating product strategy into exceptional execution, ensuring our teams solve the right problems, build the right solutions, and deliver measurable improvements for both patients and the business. You’ll own the delivery of the Core Experience product while influencing the strategy, discovery and cross\-functional decisions that shape its future. We’re looking for someone with exceptional product judgement, strong delivery capability, and the ability to combine strategy, discovery and execution into consistently outstanding product outcomes. **You'll be:** * Translating high\-level business objectives into clear roadmaps and actionable execution plans. Own the prioritisation matrix, balancing patient value, business impact, and technical feasibility. * Leading discovery efforts using data, research, and experimentation. Focus on framing and solving meaningful problems, building strong evidence\-based cases before moving to delivery. * Owning the end\-to\-end delivery and success metrics for the Core Experience area. Collaborate closely with cross\-functional teams to ship polished, high\-quality, and high\-impact features. * Shaping "Numan 2\.0" by integrating AI, ML, and predictive systems. Move beyond traditional screen\-heavy layouts to design intelligent, contextual, and conversational patient experiences while maintaining strict clinical safety. **You'll have:** * Extensive experience leading product strategy and end\-to\-end delivery for high\-quality, large\-scale consumer mobile apps. * Strong background in using research and analytics to drive product choices, with excellent discovery habits that focus on problems before solutions. * A track record of bringing clarity, momentum, and high quality standards to collaborative Product, Design, and Engineering cohorts. * Solid understanding of how AI\-enabled products can create context\-aware, adaptive user experiences. * The ability to make smart trade\-offs in ambiguous environments, balancing commercial growth, technical constraints, and patient needs. * Exceptional stakeholder management skills across both deeply technical and non\-technical teams. **It’s a bonus if you have experience in:** * Healthcare or other regulated industries. * Building AI\-enabled consumer products. * Working on products that drive long\-term engagement and behaviour change. **Our Benefits Include...** 📈 \- Share options. 🏖 \- 25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan). 🩺 \- Health insurance with Vitality . 🚘 \- Electric car salary sacrifice scheme with Octopus . 🧸 \- Enhanced maternity and parental leave. 🥳 \- A day off on your Birthday! 🐥 \- Nursery benefit provided by YellowNest . 💼 \- Employee assistance programme (access to therapy, financial planning and discounts). ⚖️ \- Generous pension (includes both employee and employer contributions). 💻 \- Flexible working options, including a dog\-friendly office in Farringdon. 📚 \- Personal training and development budget via Learnerbly. 👟 \- Wellhub membership, giving you access to over 2,000 locations in the UK. 🚲 \- Cycle to work scheme. 🚆 \- Season ticket loan. % \- Discount on Numan products for your friends and family. 🤲 \- Paid volunteering days. 📅 \- An additional 2 weeks off once you reach your 5th anniversary with Numan. **Diversity at Numan** At Numan, people are at the heart of who we are. We recognise and value the unique perspectives and experiences that individuals from all backgrounds bring. We promote innovation and creativity, enabling us to tackle things from various viewpoints and are committed to equal opportunities and continuously strive to create a workplace where everyone feels respected, heard, and valued. Embracing diversity isn't just our goal; it's our strength, driving us towards a more inclusive future.

Company-Specific

Design Quality Engineer

Heidi

Paris, Île-de-France, France

**We’re Heidi.** We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2\.5 million patient sessions a week across 190\+ countries. Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart. We found product\-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again. If you don’t choose easy and you want to build something way bigger than yourself then, choose the challenge, choose Heidi. **The Role** **What You’ll Do** As our **Design Quality \& Compliance Engineer** , you’ll sit at the heart of Heidi’s mission to make world\-class care faster and safer through intelligent, compliant technology. Reporting into the Legal \& Regulatory Affairs team, but working day\-to\-day within Engineering, you’ll be the key link ensuring our agile software development practices remain fully aligned with global medical device and information security standards. Your core mission is to help ensure that our software design and development activities meet global medical device requirements, leading the practical implementation of IEC 62304 (software lifecycle), ISO 14971 (risk management), and ISO 13485 (quality management systems) within an agile, iterative environment. You’ll help shape how design inputs, verification, validation, and risk controls are captured, reviewed, and evidenced. This is a hybrid role for someone who can masterfully implement compliance within a modern, agile software culture, enabling engineering teams to build quickly and safely, while ensuring every release stands up to regulatory scrutiny. **What You'll Do** **Drive Medical Device Design Control Processes** * Lead the implementation and continuous improvement of design control processes across the software lifecycle in alignment with IEC 62304, ISO 14971, and ISO 13485\. * Partner with engineers and product managers to ensure requirements, risk controls, verification, and validation activities are clearly defined, documented, and traceable. * Support the creation and maintenance of technical documentation, including requirements specifications, risk management files, verification reports, and change records. * Support external ISO 13485 and Notified Body audits, with a focus on Design and Development aspects. * Champion compliance in software development by translating complex and opaque IEC/ISO standards into clear, actionable processes that engineering teams can follow. **What We Will Look For** * SaMD Experience: Prior experience working on Software as a Medical Device (SaMD) or other regulated healthtech products, ideally in a start\-up or scale\-up environment. * Standards: Strong working knowledge of standards such as IEC 62304, ISO 14971, and ISO 27001, and the ability to apply these in practical, developer\-friendly ways. * Technical Skills: A solid understanding of technical security domains, including cloud security, access control, network security, and secure software development lifecycles. * Proactive \& Detail\-Oriented: A commitment to quality and the ability to drive tasks to completion in a fast\-paced, high\-growth environment. * Collaboration \& Communication: Excellent communication skills, enabling you to work effectively with internal teams (engineers, product) and manage external partners (auditors, customers). * A Bachelor’s degree or higher in a relevant scientific, engineering, regulatory, legal, or governance discipline is a plus. **How We Show Up** * Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism. * Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that. * Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford. * Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end\-to\-end, and never be a bystander. * Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless. * Live in clinicians' reality. Not the ideal workflow, the twenty\-patients\-before\-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it. **Why Heidi?** You’ll join a team focused on real\-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser\-focused on exacting the change we’d like to see. We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non\-care feels like. True A\-players progress extremely fast here. The nature of the scale\-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes \> inputs, not process theatre. We all take the bins out, metaphorically and literally. Building what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t *whether* AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career. **We take care of you.** We offer comprehensive private medical and dental cover through Bupa, 24/7 mental health, coaching and wellbeing support through Sonder, a £100/month Healthy Heidi's wellness stipend, a £500 home office budget, a £700 annual learning and development budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to £7,000, up to four weeks of work from anywhere per year, Recharge Days after major milestones and busy periods, 10 days per year of clinical leave for eligible clinical roles, and a hybrid working environment with 3 days in the office.

Company-Specific

Content Manager

Cera

MANUAL

London, England, UK

**Department:** Design (Do Health) **Location:** London, United Kingdom **Remote Status:** Hybrid: \~3 days per week in person **The Opportunity** Do Health is Voy's next chapter: a mobile\-first preventative health product co\-founded by Dr Rangan Chatterjee, built as an independent startup inside Voy, one of the UK's fastest\-growing digital health companies. Unlike Voy's existing work in men's health, metabolic health, menopause, hormonal health, TRT and dermatology, Do Health is built not to treat illness, but to prevent it \- testing members' blood regularly and turning results into a personalised programme across four pillars: Eat, Move, Sleep, Relax. You'll join as the senior design voice on a small team, with no layer of management between you and the work. What you ship in month one is what members get — you'll own major surfaces end\-to\-end, working directly with product and engineering, with no tickets thrown over walls. **What You'll Do** * Own major surfaces end\-to\-end; research, flow, interface, prototype, spec and QA of what ships — across both product and growth * Turn clinical blood results into something a non\-clinician can understand and act on alone, on their phone * Design the day\-to\-day experience across the four pillars (Eat, Move, Sleep, Relax), turning results into a plan members actually follow * Design for personalisation, so members with different biology get genuinely different products without the system falling apart * Own the acquisition and activation experience alongside product and growth, so the first impression matches the quality of the product * Build and hold the design system as the team grows, rather than retrofitting one later * Balance long\-term product direction with near\-term shipping; setting design direction for the next few quarters, not just the next sprint * Work directly with product and engineering, and make the case for your decisions directly to leadership and clinical stakeholders **Who You Are** * Around 4\+ years of product design experience, with consumer products you've shipped * Have a portfolio of shipped consumer work you can talk about honestly — what the problem was, what you killed, what you'd change now * Strong visual and interaction craft that holds up under close inspection, not just from a distance * Fluent with dense information (ranges, trends, states) and skilled at making it feel calm rather than clinical * Mobile\-first instincts, with real prototyping ability that tests assumptions, not just presents them * Comfortable owning outcomes rather than screens, and being measured on them * Exercise good judgement in ambiguity — most decisions here don't have an obviously right answer * Confident, responsible user of AI tools — a force multiplier where they help, set aside where they don't Healthcare is broken. We’re fixing it — and we need your help. Back in 2019, we launched MANUAL to tackle men's health (starting with hair loss and sexual health). A few years later, we launched Voy with a focus on weight loss. But our ambition has always been bigger. Healthcare too often treats conditions in isolation, not people as a whole, and we're on a mission to prove there's a better way. In 2025, we evolved from MANUAL into Voy, a brand built for the long game: supporting people through every stage of life, not just a single diagnosis. Today, we support over 1 million members across the UK, Germany and Brazil, delivering personalised care across weight loss, menopause, hair loss and TRT (with more categories on the way). Ready to join us and change how healthcare feels for millions of people?

Company-Specific

Technical Product Manager - (Clinical Integrations) - UK

Heidi

London, England, UK

**Who is Heidi?** Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others. We move quickly where it matters and stay grounded in what’s proven, shaping healthcare’s next era. Ready for the challenge? The Role Heidi operates across US, UK, Australia and beyond — and integrations are the connective tissue that makes it work everywhere. This PM role is a central platform function: the common layer through which every Heidi product (Scribe, Comms, Evidence) interfaces with the external systems clinicians already live in. EMRs. Scheduling systems. Document stores. Clinical references. Secure messaging. Wherever clinicians already work, Heidi should plug in without making them think. The integration stack is real and in motion: SMART on FHIR launches inside the chart, structured write\-back into Epic, Cerner, Athena, MEDITECH Expanse, Veradigm, Best Practice. HL7 ADT feeds for patient demographics. Pre\-charting from appointment data. The Integration Marketplace — surfacing Scribe, Comms and Evidence integrations in one place — is being rebuilt now, and you’ll own where it goes next. You’ll own the integration framework, the customer\-facing marketplace, and the roadmap that decides which connector ships next and how deep it goes. A small dedicated engineering squad sits alongside you. A new integration framework is rolling out. The marketplace is being unified across product lines. You’re picking up a running operation with strong opinions about where it goes. Half your time is building the platform — the framework, the standards, the shared infrastructure every connector benefits from. The other half is customer\-facing enablement: working directly with accounts, regional teams and commercial to get integrations live and keep them healthy. The hard part is that every customer feels bespoke, three regional teams are always pulling in different directions, and real EMR behaviour rarely matches the spec. You’ll need to hold the line between configuring for one account and building for the platform. You need to understand how a real EMR write\-back actually works — encounter IDs, appointment IDs, patient context, addendum vs edit, side\-by\-side comparison, sectional mapping, the lookup tables that break in v1\.0\.2 of the desktop app. You need to know when a customer request is a one\-account fix and when it’s a framework change that touches every EMR. You need to be the person engineering trusts to call the build\-vs\-configure trade\-off, and the person commercial trusts when they’re scoping integration requirements into a contract. What you'll do * Own product strategy and roadmap for Heidi’s integrations surface — the framework, the marketplace, and the individual EMR and non\-EMR connectors — setting clear goals and being held accountable to achieving them * Decide which integrations to build, which to deepen, and which to deprecate, balancing customer demand, regional pull and engineering cost * Serve as the central integration layer for Heidi’s product lines — when Scribe, Comms or Evidence needs to connect to an external system, the path runs through you * Own the Integration Marketplace as a single experience across Scribe, Comms and Evidence — including discoverability, multi\-player setup and the closed loop on integration requests from growth * Drive the migration to the new integration framework so every connector benefits from shared infrastructure: sectional notes write\-back, error handling, analytics instrumentation, multi\-tenancy * Translate messy EMR realities — HL7 ADT messages, FHIR resources, Athena shell accounts, Cerner addendum behaviour, MEDITECH Expanse approval pathways, Best Practice workflows — into product specs engineering can build against * Set the standard for integration quality and reliability — error handling, write\-back confirmations, latency, recovery from upstream failures — and be accountable to it * Be the connective tissue between US, UK and APAC regional teams: absorbing their competing priorities and translating them into a coherent platform roadmap rather than a queue of one\-offs * Work directly with EHR partners, integration engines and platform teams to stay ahead of API changes and certification requirements * Connect field signal back to the framework: when the same gap shows up across three accounts or three regions, consolidate it into a platform fix instead of three bespoke ones * Expand integrations beyond EMRs — document stores (SharePoint, GDrive, OneDrive), clinical and drug references, scheduling systems, secure messaging — wherever clinicians already work. If we'd worked together the last 6 weeks, you'd have: * Shipped the migration of an existing integration (e.g. Athena) onto the new framework and unblocked sectional notes write\-back and mobile parity as a downstream consequence * Spent half\-days with three customer accounts watching clinicians actually use the EMR alongside Heidi — Cerner clinician mapping, Athena multi\-department provider setup, MEDITECH Expanse review\-ambient flow — and come back with discrete tickets that changed the next sprint * Diagnosed why outbound write\-back was failing for a specific Veradigm customer, traced it through the logs to a feature flag mismatch, and shipped the fix without waiting for a release train * Written the Integration Marketplace PRD that aligned Scribe, Comms and Evidence integrations into a single surface, with success metrics that commercial actually believes * Made a build\-vs\-configure call on an NHS letter\-flow request — proved demographic extraction from a couple of ADT messages before committing to a full integration engine connection — and brought the regional team along for the ride * Said “no” to a one\-off customer integration request and turned it into a framework capability that unblocked three other deals across two regions What you'll need * BA/BS in a technical or analytical field (Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences or related) * 4\+ years in product, integrations or technical roles — we care more about what you’ve shipped than years on the clock * Real fluency with healthcare interoperability: SMART on FHIR, HL7 v2 (ADT, ORM, ORU), FHIR resources, OAuth flows for clinical apps. This is a requirement, not a nice\-to\-have * Experience shipping platform or framework products where what you build for one customer becomes a configurable module for the next * Comfort making build\-vs\-configure trade\-offs daily, and the judgment to know when a shortcut today costs three deployments tomorrow * The ability to hold a coherent roadmap under pressure from multiple regional teams with competing priorities * Diagnostic data fluency: you can read integration logs and distinguish a model problem from a framework problem from a customer\-specific configuration issue * A romantic streak about software and a belief that great design transforms someone’s day * You build with AI tools (Cursor, Claude Code, whatever ships faster) and can show what you’ve made with them * Fluency with core LLM concepts and systems (prompting, fine\-tuning, embeddings, retrieval, evaluation) and the judgment to translate these into reliable, user\-facing products * Strong opinions, weakly held: you’ll shift the room when you’re right If you answer 'NO' to these questions, this may not be the job for you: * Are you an execution powerhouse? * Have you shipped something this week? * Are you good at games? * Did you have a weird teenage hobby? * Are you able to execute without a legion of data analysts, product marketers, and research coordinators at your beck and call? * Does the prospect of making health systems a lot nicer make you feel fuzzy inside? **The Way We Work** * Build to Last We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day. * Own Your Practice Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together. * Move Fast, Stay Steady We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make. * Make Others Better Honest feedback, steady support, and shared growth keep our teams improving together. **Why you should join Heidi 🚀** * Real product momentum. We're not trying to generate interest, we're channelling it. * Equity from day one. When Heidi wins, you win. You'll share directly in the success you help create. * Unmatched impact. Play a pivotal role at a critical growth moment \- working on a product that delivers tangible, real\-world value to clinicians and patients every day. * Work alongside world\-class talent. Join a team of operators and builders who've scaled unicorns. * Your health, covered. Comprehensive private medical and dental cover through Bupa, plus 24/7 mental health, coaching and wellbeing support through Sonder and a £100/month Healthy Heidi’s stipen

Company-Specific

Senior Customer Success & Enablement Executive

Dyad

London, England, UK

**About Dyad** Dyad's mission is to improve the delivery and efficiency of healthcare. We are building a platform to model and manage the flow of information within healthcare organisations, improving outcomes for patients, payers, and healthcare providers. We believe data handling in current healthcare systems is needlessly complex and disconnected, leading to isolated and inefficient decision making. To showcase how this technology can advance the delivery of healthcare and improve lives, we build and deploy products for healthcare providers and payers into the UK and US markets. Dyad is an energetic, early\-stage scale\-up, currently around 50 employees. Our team is growing as we explore new markets and opportunities. We are passionate about technology and its applications in worthwhile ventures. New joiners will have a significant impact on the direction of the company, as well as our culture. **Our products** Dyad's Platform: Dyad's products are founded upon our Semantic AI platform, which enables payers and providers to access cutting\-edge AI capabilities for their own use cases and applications. Our partners either use the platform APIs directly or work with us to develop applications for their use cases. For more information, please see our Platform page. Primary care operations: Dyad develops a suite of products for healthcare operations, including: * BetterLetter, our AI tool helping practices decrease their admin burden in processing clinical letters. We use this to reduce staff time spent identifying codes to be applied to the record as well as suggesting follow\-up tasks and workflow optimisations. BetterLetter helps providers save time, save cost, improve performance under audit and build staffing resilience **The role** As a Senior Customer Success \& Enablement Executive at Dyad, you will play a key role in ensuring GP practices realise the full value of BetterLetter, our AI\-powered clinical coding and workflow platform. This is a managerial role within our growing Customer Success team, combining hands\-on ownership of customers with team leadership, coaching and operational responsibility. Alongside managing your own portfolio of GP practices, you will support the Head of Customer Success in the day\-to\-day leadership of the team, helping maintain high standards across onboarding, training, customer engagement, adoption and retention. You will act as a deputy to the Head of Customer Success, providing support and guidance to other members of the team, helping prioritise customer activity and stepping in on more complex customer situations where required. Your experience working within UK primary care will also be an important part of the role. You will bring first\-hand understanding of how GP practices operate, including the pressures faced by practice teams, document management and coding workflows, and the systems they use every day. You will use this knowledge to strengthen our Customer Success approach, coach colleagues and help ensure BetterLetter fits effectively into real\-world primary care workflows. You'll partner closely with practice managers, administrators, clinicians and digital leads to support customers from implementation through to long\-term adoption. You'll help practices embed BetterLetter into their day\-to\-day workflows, deliver engaging training, identify opportunities to improve usage and become a trusted advisor to your customer portfolio. **Team Leadership \& Customer Success Operations** * Act as a deputy to the Head of Customer Success, supporting the day\-to\-day running and prioritisation of the Customer Success function * Provide line management, coaching and ongoing support to members of the Customer Success team * Support colleagues with more complex customer situations, including adoption challenges, escalations and customers at risk of churn * Help maintain consistent standards across onboarding, training, customer reviews and ongoing account management * Support the Head of Customer Success in monitoring customer health, team priorities and emerging risks across the customer base * Use your primary care experience to coach and develop colleagues' understanding of GP practice workflows, systems and operational pressures * Identify opportunities to improve the efficiency and effectiveness of the Customer Success team as Dyad continues to scale * Deputise for the Head of Customer Success in relevant customer and internal meetings when required **Customer Onboarding \& Enablement** * Deliver high\-quality onboarding for new GP practices, ensuring customers are set up for long\-term success * Plan and deliver engaging remote and on\-site training sessions tailored to different practice roles and levels of experience * Help practices translate BetterLetter into effective day\-to\-day workflows, using your understanding of primary care operations to recommend practical approaches * Develop customer guidance, training materials and best\-practice resources * Support other members of the Customer Success team to continually improve the quality and consistency of customer onboarding and training **Customer Success \& Relationship Management** * Manage a portfolio of GP practice customers, building trusted relationships with practice managers, administrators and clinical teams * Conduct regular customer success reviews to understand customer goals, demonstrate value and identify opportunities to improve adoption * Act as the primary point of contact for your customer portfolio, coordinating with internal teams to resolve issues effectively * Take ownership of more complex or higher\-risk customer situations where additional experience or senior support is required * Proactively identify and manage retention risks, working with customers to understand underlying issues and agree appropriate recovery plans **Adoption \& Customer Insights** * Monitor customer health, product usage and adoption metrics, proactively identifying practices that may require additional support * Analyse customer data and feedback to identify trends, opportunities and potential risks * Work with customers to optimise workflows and maximise the value they receive from BetterLetter * Identify common themes across the customer base and help translate these into scalable interventions for the wider Customer Success team **Product \& Process Improvement** * Capture customer feedback, feature requests and workflow challenges, working closely with Product and Engineering teams to improve the platform * Bring practical primary care expertise into internal discussions about product design, workflow and customer experience * Contribute to the continuous improvement of Customer Success playbooks, onboarding processes, retention strategies and internal documentation * Share customer insights with colleagues across the business to help shape future product development and service delivery * Help identify opportunities to make Customer Success processes more scalable as our customer base grows **Customer Advocacy** * Build strong customer relationships that support retention, customer satisfaction and advocacy * Identify opportunities for customers to participate in case studies, reference calls, webinars and user groups * Help identify and develop examples of measurable customer impact and best practice that can be shared across our customer community **Requirements** **Must\-have** * At least 2 years' experience working within UK primary care, ideally within a GP practice or in a role involving close day\-to\-day work with GP practice teams * Strong practical understanding of GP practice workflows, administration and document management, and the operational pressures facing primary care teams * Working knowledge of EMIS Web and/or SystmOne, Docman and other primary care systems * Line management or team leadership experience, including coaching, supporting performance and developing colleagues * Experience supporting customers or stakeholders through implementation, change management, Customer Success or digital transformation * Experience taking ownership of complex issues and confidently supporting colleagues with customer escalations and problem\-solving * Excellent organisational and project management skills, with the ability to manage your own customer portfolio while supporting wider team priorities * Strong presentation and training skills, with confidence delivering sessions to groups both remotely and in person * Excellent communication and relationship\-building skills, with the confidence to engage with both frontline users and senior stakeholders * Strong analytical skills with confidence interpreting customer data, identifying trends and turning insight into action * Comfortable using SaaS platforms and CRM systems such as HubSpot, Salesforce or Copper * Highly organised, proactive and naturally curious, with the judgement to prioritise effectively in a fast\-moving environment * Ability to learn quickly and thrive within a fast\-paced scale\-up * Willingness to travel to customer sites across the UK **Nice\-to\-have** * Customer Success, Implementation or Enablement experience within a SaaS or health\-tech environment * Clinical coding knowledge, including SNOMED CT, QOF and IIF * Experience supporting customer retention, churn prevention or service recovery * Experience using Customer Success platforms * Experience using productivity or project management tools such as Airtable, Linear, Trello or similar * Experience contributing to the development of processes, playbooks or ways of working within a growing team **Benefits** * Competitive Salary * Company Pension * 25 days of paid annual leave * A fun and flexible hybrid working environment * Access to our Employee Assistance Programme \- Health Assured * A modern, dog\-friendly office located near Chancery Lane with

Company-Specific

Senior Product Manager - Growth (German speaking), London, UK

Eucalyptus

London, England, UK

**About Eucalyptus** We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long\-term care. Eucalyptus is now part of Hims \& Hers, the global leader in personalised health and wellness. Euc is the company behind Juniper, one of the world's largest weight\-management programs combining GLP\-1 medication with personalised nutrition, movement support, and clinician\-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times. **Our Growth Story** * Supporting patients living with obesity across our 5 markets * Received selective NICE endorsement to provide services to the NHS * Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada. **About The Role** Juniper DE is where some of our most exciting growth is happening. We've built the leading digital obesity clinic in Germany with a lean team in under two years. Now we need a German\-speaking product leader to own the product experience that converts and keeps patients helping us write the playbook for what comes next. Starting a weight management program isn't a simple transaction. It's a decision shaped by emotion, uncertainty, and often years of hesitation. Your job is to build a first impression so compelling — and an early experience so reassuring — that patients stay. That's the work. It's hard, it matters, and it's yours. You'll work with a cross\-functional squad of engineers and designers and own: * The full acquisition and activation journey, landing page, quiz, onboarding, the moments that build trust before a patient speaks to a doctor * Retention for Juniper DE, working with CRM, clinical, and commercial to understand and improve what keeps patients engaged long\-term * A rigorous experiment programme \- A/B tests, pricing and packaging, onboarding, with honest reads and learnings that travel across markets * Pricing and packaging exploration for Germany, partnering with commercial and finance on the economics and with growth marketing on how offers land * The conversion and retention reporting cadence, so the squad always knows what's working and what's next * It's a hands\-on squad role, not a strategy\-only position. You'll set direction and stay in the work. It's a conversion and retention role — paid media sits with the performance team, you own what happens after the click. **This role is based in London, with three days a week in our Old Street office.** **About You** You think in funnels and patient psychology as fluently as you think in test design and data. You have strong instincts for what builds trust with a new user — and the rigour to prove it. * Native or professional fluency in German is a must — you get the cultural and linguistic nuances that make a product land for a German audience. Strong English is equally important; you'll be working with a global team every day * Solid PM experience with meaningful time spent on growth, conversion, or experimentation * Commercially sharp \- you understand CAC, LTV, and how product decisions move unit economics * You read funnels honestly, run clean A/B tests, and turn data into clear prioritisation calls * You know when a journey converts because it speaks to how people feel, not just because it functions * You're hands\-on: happy to write the spec, design the test, and dig into the data yourself * You use AI tools to make yourself and your squad faster — not to replace the thinking * Adaptable, sometimes requirements change and we need to be able to move with them Bonus points for healthcare experience, experimentation platform depth, or prior pricing and packaging work. **Why join Eucalyptus?** Our talent bar is high and our work ethic is strong. You'll get to stretch yourself every day alongside people who care deeply about what they're building — and deeply about our patients. You'll be given real ownership over hard problems, which will feel both terrifying and extremely fulfilling. We wouldn't have it any other way. * Build something world\-changing — we're on the path to becoming the world's largest international digital healthcare company, and this role is at the frontier of that * Make real impact — your work directly shapes whether patients stay in a program that genuinely changes their health * Move fast — you'll work with teammates who build in the open, share learnings freely, and iterate quickly * We'll invest in your career — regular performance and pay reviews, an annual development budget, and 3 days of professional development leave **What's Ahead In The UK** * + Be an owner — equity via our employee options program + 25 days holiday, enhanced parental leave, and work from anywhere 3 weeks a year + Private health insurance through Vitality, or a monthly wellness allowance + Hybrid — 3 days a week at our Old Street office. + A vibrant office culture with regular socials, clubs, sport, and seasonal events *At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI\-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.*

Company-Specific

Customer Support Operations Lead

Anima

London, England, UK

I quit medicine because I kept watching patients die needlessly, for avoidable reasons. In almost every case, the science and the clinicians were fine. It was the system around them that failed: the way information moved, the way decisions got routed, and the way fragmented teams and fragmented data turned solvable problems into tragedy. Our mission is human wellbeing, and we're focusing on the breakthrough technology of personalised medicine. Since the beginning, our proprietary insight has always been that the company to create a true active learning data engine with a loss function against human wellbeing would be the one to crack it, becoming one of the most impactful companies in the world as a result. We're now in 1,100\+ clinics, across 4 product lines, serve \>20% of the UK population, and have solved \>5\.7 million patient cases in the past 12 months alone, saving an estimated 8,600 lives. We are cash flow positive, growing fast, and have a tight crew of \~35 people. Multiple trillion\-dollar companies will be built in healthcare over the next two decades, and we intend to be one of them. We have a knights of the round table culture with a flat hierarchy, where we empower builders to have outsized impact on millions of lives, and where we collaboratively converge on the optimal action without dogma or ego. We're all here to serve a greater mission than ourselves. The closest analogy for our culture is probably Firefly (the TV series): a small crew on a ship at the frontier, each person exceptional in a specific way, deeply loyal to each other and the mission, resourceful under constraints, and having a genuinely good time doing something that matters. We're carefully curated, lean, and wholeheartedly in. If you want your skills to be at the highest possible stakes, you belong at Anima. Your work here will save lives. * Shun Role Overview Anima is hiring another **Technical Support Lead** to ensure every user interaction is fast, empathetic, and effective. We’re looking for a technical IC who takes genuine pride in building and delivering world\-class support that drives customer satisfaction, retention, and growth. **As the second dedicated hire in this function, you’ll own and define how world\-class support operates at Anima, setting the blueprint for our long\-term success.** You’ll be a true player\-coach: co\-leading Anima’s support desk, resolving customer issues via chat, email, and video calls, while also designing automations and workflows, creating the documentation and SOPs, and building the playbooks that will help us scale a high\-performing support organization. Example Tasks You May Own * Handle inbound support conversations via Intercom, from simple questions to complex troubleshooting. * Host short virtual calls with customers to resolve issues quickly. * Create high\-quality Linear tickets with full reproduction steps, logs, and customer impact details. * Build and maintain an internal support knowledge base for faster issue resolution. * Contribute to and improve our Help Centre with clear, helpful articles. * Record short Loom videos to walk customers through solutions or product features. * Identify recurring customer pain points and work with product to address them. * Track and report key support metrics such as first response time, CSAT, and resolution time. * Regularly assess where support time is spent and propose automation opportunities with the growth team. * Implement automations to speed up ticket routing, triage, and follow\-up. What We’re Looking For * Customer\-First Mindset + You love speaking with customers and solving their problems quickly, clearly, and empathetically. + You see every conversation as a chance to build trust and deepen relationships. + You adapt your tone and style to fit the customer’s needs and background. * Relentless Problem Solver + You enjoy diving deep into issues and finding solutions, even when they are messy or ambiguous. + You are comfortable working in Intercom for hours, chasing down answers, and following threads until they are resolved. + You proactively escalate product bugs or usability issues with clear, actionable context for engineering. * Product Expertise \& Cross\-Functional Working + You become a true product matter expert across all Anima product lines. + You create high\-quality Linear tickets that contain all relevant details for the product team to reproduce and fix issues. + You work closely with product managers and engineers to ensure bugs and customer concerns are understood and prioritised. + You work closely with the revenue team to identify the best cross\-selling/up\-selling opportunities * Operational Precision and Strategic Thinking + You keep support processes organised, documented, and efficient. + You regularly assess which activities take the most time and identify opportunities for automation, working with the growth team to implement solutions. + You take pride in ensuring no ticket or customer query is ever left unresolved. * Clear, Concise Communication + Exceptional written communication skills that make complex topics simple and professional. + Comfortable switching between detailed internal notes for engineers and friendly, approachable messaging for customers. * Calm Under Pressure + You can manage multiple conversations and priorities without dropping the ball. + You stay composed and constructive, even when customers are frustrated or urgent issues arise. Bonus Points * Experience with Intercom or similar support platforms. * Experience supporting a complex product with a wide variety of stakeholders across different levels of technical competency. * Familiarity with healthcare, SaaS, or other complex Operating System (OS) style platforms. * Interest in process automation tools such as Zapier, Notion, or Retool. * Prior experience in Implementation or Teaching. * Prior experience in a startup or fast\-moving environment. Experience \& Attributes * 2\+ years of professional experience in customer support, operations, or a similar role. This role is open to candidates of all experience levels, with potential to grow into leadership responsibilities such as leading a team and shaping technical direction. * Demonstrated success supporting a complex product for diverse stakeholders. * Track record of reliability and ownership. * Mission\-aligned and passionate about improving healthcare and creating real\-world impact. This Role Is Not For * People looking for a temporary role before moving to another function. * Those who dislike repetitive problem\-solving or spending extended time in support tools. * Anyone who avoids direct customer interaction. * People who need a perfectly predictable day\-to\-day workload. This role is remote, with a preference for candidates based in the UK timezone.

Company-Specific

Customer Success Manager, Enterprise

Heidi

London, England, UK

**Who We Are** Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible. We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients. In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals \- supporting 73 million patient visits in 116 countries. Today, more than ten million patient visits per month are powered by Heidi worldwide. Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health. **The Role** We are hiring a strategic Enterprise Customer Success Manager to serve as the senior accountable lead for our most complex NHS and private health system accounts in the UK and Ireland. This is not a relationship management role. You will act as a strategic consultant to executive decision\-makers inside NHS trusts and health networks — shaping deployment strategy, driving clinical and operational decisions, and building the internal organisational will to adopt and expand. At the same time, you will orchestrate a cross\-functional delivery team of Implementation Specialists, Clinical Associates, Account Executives, and Forward Deployed Engineers, keeping internal execution aligned to what you have committed to on the ground. You will own a portfolio of 10 to 15 large NHS trusts or strategic health organisations (250\+ users each), leading the full lifecycle from pilot design through implementation, adoption, expansion, and renewal. **What You’ll Do** **Act as a strategic consultant to executive stakeholders** * Lead executive\-level engagements with CIOs, CMOs, COOs, and clinical directors. Shape the customer’s thinking on deployment strategy, change approach, and long\-term value — not just report on progress. * Build the internal organisational case for adoption by helping executives understand what good looks like, what is blocking it, and what decisions are theirs to make. * Adapt your advisory style fluently across frontline clinicians, operational managers, IT leads, and board\-level executives. **Orchestrate the internal delivery team** * Serve as the accountable lead for the cross\-functional pod assigned to your accounts: Implementation Specialists, Clinical Associates, Account Executives, and Forward Deployed Engineers. * Translate executive commitments into clear delivery briefs. Hold the team accountable to outcomes without line authority. * Surface risk early, resolve internal ambiguity, and keep Product, Engineering, and Support properly informed so they can act when needed. **Lead multi\-site NHS rollouts** * Drive sophisticated, multi\-wave implementations with formal governance structures, clinical change management, and cross\-site coordination. * Design and oversee structured adoption programmes: training waves, competency assessments, workflow reinforcement, and coaching delivered in partnership with Clinical Associates on the ground. * Build success plans grounded in clinical and operational KPIs that are meaningful to NHS commissioners and trust leadership. **Own commercial outcomes** * Lead renewal conversations with strong, evidence\-based value narratives tied to clinical outcomes and usage data. * Identify and execute expansion opportunities across sites, departments, and specialties. Partner with Account Executives to close. * Contribute to NRR and portfolio growth across your account set. **Engage in pre\-sales and pilots** * Work alongside Account Executives to scope NHS pilots for success, shape deployment strategy, and run customer\-facing sessions when needed. * Design evaluation frameworks for pilots that are grounded in clinical and operational KPIs and translatable into multi\-year value narratives. **Shape How We Work** * Contribute to the frameworks, tools, and playbooks that turn complex NHS programmes into scalable, repeatable rollouts for the wider team. **What We’re Looking For** * NHS or health system experience: You understand how NHS organisations work — how decisions are made, who holds influence, and what governance and compliance obligations shape procurement and deployment. This is strongly preferred, not optional. * Executive advisory presence: You are comfortable being the least senior person in the room and still being the person who shapes the outcome. You have changed a senior stakeholder’s mind on a strategic decision, not just maintained a relationship. * Cross\-functional orchestration: You have driven accountability across teams you do not own — clinicians, engineers, commercial colleagues — through influence, clarity, and trust rather than authority. * Enterprise lifecycle ownership: 5\+ years in SaaS customer success or client\-facing roles, with at least 3 years managing enterprise accounts (250\+ users, high\-value ARR), across scoping, implementation, adoption, expansion, and renewal. * Change management: Experience leading multi\-site rollouts that drive genuine behaviour change and sustained adoption in complex organisations. * Commercial acumen: Strong on expansion, complex renewals, and contributing to NRR and portfolio growth. You can hold a commercial conversation without defaulting to the Account Executive. * Data to narrative: You translate usage patterns and outcome data into clear strategic narratives — adjusted in depth and style for IT, ops, and executive audiences. * Political intelligence: You read complex organisational landscapes quickly, work around internal factions, and stay credible across competing agendas without getting captured by any one of them. **What do we believe in?** Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership. * Live Forever \- Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters. * Practice Ownership \- Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character. * Small Cuts Heal Faster \- Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on. * Make others better \- Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output. Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering. **Why you should join Heidi 🚀** * Real product momentum. We're not trying to generate interest, we're channeling it. * Equity from day one. When Heidi wins, you win. You'll share directly in the success you help create. * Unmatched impact. Play a pivotal role at a critical growth moment \- working on a product that delivers tangible, real\-world value to clinicians and patients every day. * Work alongside world\-class talent. Join a team of operators and builders who've scaled unicorns. * Your health, covered. Comprehensive private medical and dental cover through Bupa, plus 24/7 mental health, coaching and wellbeing support through Sonder and a £100/month Healthy Heidi’s stipend. * Global parental leave. 26 weeks paid for primary carers and 18 weeks for secondary carers, subject to eligibility. * Fertility support. £7,000 one\-off payment, eligibility applies. * Learning \& development. £700 per year for courses, books, memberships, conferences and more. * Home office budget of £500 one\-off to set up a workspace you actually want to work in. * Recharge days after major milestones and busy periods so you can reset and come back strong. * Work from anywhere for up to 4 weeks per year, wherever the world takes you. * Clinical leave. 10 days per year for eligible clinical roles to maintain accreditation and requirements. * Flexibility that works. A hybrid environment, with 3 days in the office. **Heidi’s commitment to Diversity, Equity and Inclusion** Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all.

Company-Specific

Clinical Lead - New Products

Eucalyptus

London, England, UK

**About Eucalyptus** We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long\-term care. Eucalyptus is now part of Hims \& Hers, the global leader in personalised health and wellness. Euc is the company behind Juniper, one of the world's largest weight\-management programs combining GLP\-1 medication with personalised nutrition, movement support, and clinician\-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times. **Our Growth Story** * Supporting patients living with obesity across our 5 markets * Received selective NICE endorsement to provide services to the NHS * Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada. **About The Role** This is a rare opportunity for a practising GP who is done with the constraints of traditional practice and wants to help shape what modern medicine looks like for women in the UK. You'll deliver exceptional clinical care across our services — diagnostics, hair loss, metabolic health — while helping us get the operational side of patient care right. This is a hands\-on, patient\-first role where your frontline experience is the most important thing you bring. You’ll work cross\-functionally with Operations, Commercial, Product and Design to bring new services to life — from early validation through to live delivery — and shape what’s to come. **Responsibilities** **Patient Care** * Deliver high\-quality, personalised consultations across diagnostics, hair loss, hormone health, and other new services in future * Conduct in\-depth lifestyle and diagnostic appointments, interpreting results and translating them into clear, actionable plans for patients * Prescribe independently within your scope, applying sound clinical judgement and evidence\-based practice * You’ll also be excited to use new digital tools and AI to enhance consultation quality, customer experience, and clinical efficiency. **Team development** * Manage the clinical workforce across diagnostic and hair workstreams — ensuring consultations and treatment decisions meet the highest standards * Act as a point of escalation for complex or borderline cases, supporting other clinicians where needed * Lead the induction and ongoing training of our clinical team, ensuring all clinicians are confident and competent across our treatment areas * Proactively identify development needs across the prescribing team and run regular clinical learning sessions — whether formal case reviews or informal catch\-ups — to keep the team sharp and connected * Foster an open safety culture where questions are welcomed, uncertainty is normalised, and standards are consistently upheld **Operational Excellence** * Work closely with the operations team to identify friction points in the patient and clinician journey and help resolve them practically * Follow and contribute to clinical SOPs, treatment protocols, and decision pathways — flagging where they need refining * Participate in clinical governance, audit, and outcome review to keep standards high as we scale * Be a dependable clinical presence for the ops team — responsive, practical, and easy to work with **Product Advisory and Strategy** * Provide day\-to\-day clinical input to cross\-functional squads — product, design, and engineering * Contribute to clinical content — patient\-facing materials, clinical education, and internal content * Work with a multifunctional team to review, challenge, and co\-design clinical pathways, treatment protocols, patient journeys, and operational protocols * Metabolic health and hormonal health conditions and are future areas of interest for the business. You will work on new ideas which we may want to validate in future, and shape those ideas with clinical input and context — acting as a thinking partner to the product and commercial teams as we explore what comes next. **Essential** **Who You Are** * MBBS or equivalent; full GMC registration with a licence to practise — active and in good standing * Committed to ongoing CPD and revalidation throughout this role * Substantive experience as a GP, with further training or demonstrable interest in Women’s Health, hormone health, or menopause medicine * Interest in obesity management, including pharmacological and behavioural approaches * Experience in both NHS as well as private practice, with digital health or telemedicine experience * Experience supervising, mentoring, or training other clinicians — formally or informally * Thrives on working in a fast\-moving environment where things aren't always perfectly defined **Nice to have** * Grounding in lifestyle medicine, metabolic health, or preventive care * Demonstrable experience working in, or closely alongside, a startup or high\-growth environment * Experience working in a multifunctional teams alongside, Operations, Product and Design **Behaviours \& Attitudes** * Acts like an owner – You take full responsibility for patient outcomes, knowing when to lead from the front and when to empower others to deliver their best work. * Relentlessly patient\-first – You’re deeply motivated to improve care quality and patient outcomes. You never lose sight of who we serve. * High standards, low ego – You move fast, expect excellence, and stay humble. You give and receive feedback well and lead with accountability. * Systems thinker, clear communicator – You distil complexity into clear, actionable plans. You bring others with you through structure and storytelling. * Resilient and focused – You thrive in pace and ambiguity. You cut through noise, stay calm under pressure, and get things done. * Curious and impact\-driven – You challenge how things are done and constantly look for better ways to deliver outcomes at scale. **So, why join Eucalyptus?** Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well\-being, fertility, skincare, and preventative health. **Here’s What Makes Joining Euc Unique** * What’s next \- Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem. * Build something world\-changing \- We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast\-paced, and deeply rewarding. * Make real impact \- You will deliver work that directly shapes patient outcomes and scales evidence\-based care across markets. * Accelerate your growth \- You will have high ownership, continuous feedback, and dedicated development support. * Join a motivated team \- You will collaborate with talented peers to solve complex clinical and operational problems at scale. What’s ahead in the UK * Invest in your growth – Annual development budget plus 3 days of professional development leave * Work flexibly – Hybrid setup in our Old Street office, designed for focus and collaboration * Support your well\-being – Private health insurance through Vitality or opt for a monthly wellness allowance to spend on what matters most to you * Take time off – 25 days of holiday, enhanced parental leave and work from anywhere 3 weeks out of the year * Join a connected team – A vibrant office culture with regular socials, clubs, after\-school sport, and seasonal events *At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI\-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.*

Company-Specific

Growth Marketing Manager

Numan

London, England, UK

**About Numan** Founded in 2018, we’ve already grown to be a 300\+ team distributed across the globe, united by a singular mission: empowering people to take control of their health. Numan is transforming health: we’ve built a cutting\-edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations. Giving people the tools they need to maximise life. To deliver on our transformative mission, we are guided by our 5 company values: * Patients first. * Learn fast. * Own the quality. * Succeed together. * Care deeply. Backed by top\-tier investors, Numan is already having a positive impact on hundreds of thousands of patients here in the UK, and we want you to help us deliver this mission! **The role** We are looking for a **Growth Marketing Manager** to hunt down Numan’s next wave of growth. This is a scrappy, entrepreneurial role for someone who loves chasing opportunities, shaping creative commercial deals, and launching live, measurable campaigns at pace. You’ll focus on building new acquisition channels from scratch beyond our established paid channels—think brand partnerships, creators, newsletters, podcasts, affiliates, and B2B2C. Plus, you’ll sit alongside our world\-class PPC and Paid Social Leads, getting hands\-on coaching to level up your performance marketing skills. **You'll be:** * Build a constant pipeline of brand partnerships, trusted creators, newsletters, podcasts, and communities that share our audience. * Structure clever, performance\-led or barter deals (using content, referrals, promo codes, or affiliate economics) rather than just throwing cash at problems. * Pitch partners, negotiate terms, coordinate creative and tracking, and launch tests quickly without getting stalled. * Brutally analyze data (CAC, conversion rates, lead quality) to separate one\-offs from repeatable, scalable growth channels. * Learn from the best. Get hands\-on with Google Ads and Meta to expand your performance marketing toolkit. * Leverage AI tools and automation to speed up your workflow and extract sharper insights. **We're looking for someone who has:** * 3\+ years in growth marketing, partnerships, or business development with a proven track record of moving real business metrics. * High resourcefulness and a commercial instinct. You don't need a perfect brief to make things happen. * Comfortable diving into performance data, linking your actions directly to ROI and unit economics. * Some baseline experience with PPC or paid social, and a genuine appetite to master them. * Exceptional communication skills to pitch, negotiate, and build trust with external partners. * Comfort operating creatively within the guardrails of a regulated challenger brand. **It's a bonus if you have:** * Direct experience in partnerships, affiliate marketing, or creator/influencer management. * Experience in high\-growth DTC, subscription, health, or fintech sectors. * Hands\-on experience with Google Ads, Meta, or Smartly. * An existing network of relevant brands, creators, or publishers. **Our Benefits Include...** 📈 \- Share options. 🏖 \- 25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan). 🩺 \- Health insurance with Vitality . 🚘 \- Electric car salary sacrifice scheme with Octopus . 🧸 \- Enhanced maternity and parental leave. 🥳 \- A day off on your Birthday! 🐥 \- Nursery benefit provided by YellowNest . 💼 \- Employee assistance programme (access to therapy, financial planning and discounts). ⚖️ \- Generous pension (includes both employee and employer contributions). 💻 \- Flexible working options, including a dog\-friendly office in Farringdon. 📚 \- Personal training and development budget via Learnerbly. 👟 \- Wellhub membership, giving you access to over 2,000 locations in the UK. 🚲 \- Cycle to work scheme. 🚆 \- Season ticket loan. % \- Discount on Numan products for your friends and family. 🤲 \- Paid volunteering days. 📅 \- An additional 2 weeks off once you reach your 5th anniversary with Numan. **Diversity at Numan** At Numan, people are at the heart of who we are. We recognise and value the unique perspectives and experiences that individuals from all backgrounds bring. We promote innovation and creativity, enabling us to tackle things from various viewpoints and are committed to equal opportunities and continuously strive to create a workplace where everyone feels respected, heard, and valued. Embracing diversity isn't just our goal; it's our strength, driving us towards a more inclusive future.

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