Healthcare & life sciences jobs

Staff Front-End Engineer

MANUAL

VOY is a fast growing Healthtech scale\-up, aiming to be the healthcare provider that millions of people trust as their partner to a long and healthy life. Our platform allows users to quickly and safely diagnose possible conditions, get treatment and support them afterwards to live a higher quality life. To do this we are building an all in one healthcare platform which brings together world leading medical expertise and technical excellence. You will be joining one of our teams focused on building out our web app for patient onboarding and treatment management. This is a fast growing and exciting area in our business, focused on increasing retention and building out beautiful experiences that encourage and promote a healthy lifestyle. Our stack is based on **Next.js** and we are looking for people who have experience developing in the **React** ecosystem. **Who You Are** * Empathy for the user – You care about patients having an exceptional experience. You spot clunky flows and poor UX, and are motivated to fix them. * Data\-driven – You are familiar with user analytics, feature flagging and observability tools. You default to data to guide your decision making. * Cross\-functional partner – You work closely with PMs, designers, and analysts to make decisions and shape the product together. * Team contributor – You care about clean code, good reviews, and helping others grow. You lead by example, not just title. * End\-to\-end ownership — You don’t just ship code; you take full responsibility for what you build. You care about the why, not just the what, and you're just as comfortable in technical discussions as you are exploring user needs, product trade\-offs, and impact. * Bias for action \- You agitate for change, to try new approaches and are an ambassador for innovation. You are willing to go outside your comfort zone to solve a problem quickly. * First principle thinker \- You can take a step back and think about problems holistically. You challenge assumptions and know when it’s safe to take shortcuts. **What You Will Do** * Complete Ownership – You’ll lead the full lifecycle of features: from understanding the problem and sketching out rough ideas, to building it, shipping it, and measuring how it’s performing. * Drive \& shape the future of our architectural vision. Helping us scale, move fast and onboard quickly. * Craft clean, efficient code that’s built to last. Holding high standards for yourself and your peers. * Create beautiful experiences that users can rely on. Utilising your eye for detail and the latest design ethoses. **What We Need From You** * Approximately 10\+ years experience as a Software Engineer * Frontend craft – Strong experience with React, Next.js, TypeScript, modern state management, performance tuning, etc. * Comfortable across the stack – You’re not afraid to write a backend route, shape an API, or dive into cloud infra when needed. * Great verbal and written communication skills and the ability to explain complex ideas in a simple way to non\-engineering teammates ***Please note that this is a hybrid role with a requirement of in office presence, 3 days per week*** Healthcare is broken. We’re fixing it — and we need your help. Back in 2019, we launched MANUAL to tackle men's health (starting with hair loss and sexual health). A few years later, we launched Voy with a focus on weight loss. But our ambition has always been bigger. Healthcare too often treats conditions in isolation, not people as a whole, and we're on a mission to prove there's a better way. In 2025, we evolved from MANUAL into Voy, a brand built for the long game: supporting people through every stage of life, not just a single diagnosis. Today, we support over 1 million members across the UK, Germany and Brazil, delivering personalised care across weight loss, menopause, hair loss and TRT (with more categories on the way). Ready to join us and change how healthcare feels for millions of people?

PR & Communications Lead

Cera

**Department:** Communications **Reports to:** Head of Communications **Location:** Hybrid, London office **Terms:** Permanent Role, Full time **About Cera** Cera is the UK’s largest HealthTech company and one of Europe’s fastest\-growing businesses – harnessing preventative technology and AI to take care out of Britain’s hospitals and into patients’ homes. Our 12,000 carers and nurses deliver around 3 million patient home visits a month – a volume greater than all A\&E attendances across England. Cera is now Europe’s largest HealthTech company and one of its fastest\-growing businesses, with circa $500 million in annualised revenues, and 150\-fold growth in impact over the past five years. Cera has also gathered the largest home healthcare dataset in Europe, powering the development of cutting\-edge AI products that have reduced hospitalisations by up to 70%, saving the UK Government and NHS more than £1 billion to date. The UK’s Number 1 ranked HealthTech company, Cera’s pioneering approach has been recognised by numerous industry awards including a Newsweek AI Impact Award, the UK Tech Awards’ Tech for Good Prize, Health Tech Digital’s Best Use of Artificial Intelligence, the Deloitte Fast 50 and EY’s prestigious UK Entrepreneur of the Year Award 2024\. Cera has been recognised by TIME Magazine as one of the World’s Top HealthTech Companies, and was last year named the Number 1 Healthcare AI Company for 2025\. **About the role** Working closely with our Head of Communications, you will be responsible for the execution of our day\-to\-day PR \& External Communications activity at Cera – running our press office, pitching to national and international media, and managing and defending Cera’s reputation across crisis \& issues management. You will also play a key role in shaping Cera’s stakeholder \& investor communications, social media strategy \& activity, and in writing awards submissions and advising on internal communications. You’ll be at the forefront of shaping our brand narrative and corporate reputation, telling the story of how we are revolutionising the healthcare industry and making a meaningful impact for all healthcare stakeholders. If you’re an experienced leader in storytelling, brand advocacy, and driving positive change, we want to hear from you. **Responsibilities** * Running our National PR programme \- managing an exciting pipeline of industry\-shaping announcements \& delivering ongoing national \& broadcast coverage which position Cera as a beacon of excellence in our industry * Running our Crisis Communications response \- we are looking for an experienced player with strong expertise in this area, to maintain a steady hand and defend the reputation of the business * Working closely with our Communications \& Marketing Campaigns Team \- ensuring our external and internal communication strategies excel, running a busy calendar of stakeholder \& investor updates, campaigns \& initiatives, social media activity \& awards submissions, and internal communications * Supporting with our CEO’s events calendar \- identifying high\-profile speaking opportunities, \& supporting on briefings across events \& external relations * Driving Thought Leadership: developing, ghostwriting \& securing high\-profile op\-ed opportunities aligned with Cera’s key themes \& narratives * Collaborating closely with departments across the business \- from Growth \& Marketing, to Product, Tech \& Data, to People \& Operations, to communicate our impact internally \& externally * Uphold media compliance and governance standards \- keeping a vigilant eye on industry trends and regulations **Qualifications and Skills** * Experience at a senior level within a busy communications team, with expertise spanning PR, crisis comms and reputation management, strategic \& stakeholder communications, social media and some internal communications * Excellent team player, supporting the whole team to thrive in their work, manage multiple workstreams and deadlines including under pressure, and deliver great outputs for Cera * Exceptional written and verbal communication skills and editing skills * Strong existing network of press contacts and journalist relationships (ideally with national press outlets) * Exceptional stakeholder skills with proven experience of providing communications counsel to senior stakeholders * Excellent interpersonal skills and resourcefulness to establish rapport, credibility and strong working relationships * Superb media relations skills \- adept at selling in stories to journalists * Substantial experience in crisis comms and reputation management to adeptly manage the media and defend the company in times of crisis * Team player, able to collaborate across organisational boundaries, embrace change and make improvements to working practices * Ability to plan, deliver and evaluate work in order to improve future campaigns and coverage * Has a constant eye on all topical news and is able to react quickly to topical news items which may be relevant to our business or its leaders * Experience in building the professional profiles of executives through press and media (press coverage, broadcast, podcasts, social strategy) * Experienced in getting broadcast opportunities, ideally with the BBC, Sky News etc, and skilled in preparing outstanding briefings in preparation for media appearances * Experience in managing design and creative aspects of a campaign, and executing this to a premium standard * Strategically minded and creative, able to bring together a story or announcement from a 360 perspective, encompassing social media, internal/external comms and personnel management * Experience in managing budgets and running projects efficiently **General Company Responsibilities** * **Equality, Diversity and Inclusion (EDI): Employees are expected to promote and uphold the organisation’s commitment to equality, diversity, and inclusion by fostering a respectful and inclusive working environment.** * **Health and Safety: Employees must ensure compliance with health and safety regulations and organisational policies, and take responsibility for their personal safety and the safety of others.** * **Training and Development: Employees must engage in all relevant Company mandatory training, workshops, and learning opportunities.** * **Policies and Procedures: Employees must adhere to all organisational policies and procedures.**

Clinical Associate

Heidi

**Who Are We** Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others. We move quickly where it matters and stay grounded in what’s proven, shaping healthcare’s next era. Ready for the challenge? **The role** As a Clinical Associate, you sit within Customer Success at the centre of clinician adoption. Your remit is to ensure that clinicians and healthcare organisations derive immediate, tangible value from Heidi by embedding it into day\-to\-day clinical practice with precision and minimal friction. This is a deeply operational, clinician\-facing role. You will work directly with end users to understand how care is delivered in practice, and then translate those workflows into effective Heidi usage. That includes configuring templates, shaping documentation outputs, and aligning the product to the realities of different specialties, settings, and consultation styles. You will be heavily involved in onboarding and implementation across a range of customer segments, with particular focus on enterprise deployments. A significant component of the role is in\-person delivery. You will regularly travel to customer sites to support rollouts, deliver training, and work directly with clinical teams during critical adoption phases. This on\-the\-ground presence is essential in driving momentum, resolving friction in real time, and ensuring that Heidi is embedded effectively across organisations. It’s a perfect role for an enterprising, bright, and gritty current or former clinician looking to break into the health\-tech space. **What You’ll Do** Implementation \& onboarding support * Support smooth onboarding of Heidi across new and existing customers, partnering closely with Customer Success Managers and Clinical Template Officers. * Contribute to rollout planning by supporting discovery sessions, gathering documentation examples, and clarifying clinician workflows. * Deliver and support training sessions for clinicians and operational staff, both live and asynchronously. * Provide hands\-on support during go\-lives and early usage, especially where clinician documentation requirements are the blocker. **Clinical workflow \& medical knowledge enablement** * Develop a strong understanding of Heidi and how clinicians use it across different specialties and care settings. * Translate real\-world clinical workflows into best\-practice guidance that helps clinicians embed Heidi into daily practice. * Act as a trusted clinical voice for users, answering questions and helping them understand how to get the best outcomes from Heidi. **Templates: discovery \& support** * Support the template discovery process by collecting examples, understanding documentation needs, and clearly documenting requirements. * Triage incoming template\-related questions and recommend the right next step (reuse, small edits, or escalation). * Make small, high\-impact template adjustments (e.g. structure, phrasing, configuration guidance) to unblock onboarding and early adoption. * Maintain simple, scalable guidance (how\-to notes, examples, do’s and don’ts) that enables Customer Success to self\-serve common questions. **Continuous improvement \& collaboration** * Capture and synthesise feedback from clinicians to improve onboarding playbooks, training materials, and template guidance. * Partner with Product, Support, and Engineering to share insights from the field and help improve workflows and tooling over time. * Contribute to evolving team processes that help Heidi scale implementation and clinical enablement. **What We’re Looking For** * Early\-career or recently practicing clinical professionals (medical, nursing, allied health, mental health). * Strong interest in healthtech, AI, and improving clinical workflows. * Clear, confident communicator with the ability to explain clinical concepts simply and practically. * Organised and reliable, able to manage multiple onboarding tasks and support requests. * Comfortable learning new tools and working in a fast\-moving, ambiguous environment. * Proactive, curious, and motivated to make clinicians’ working lives easier. * Experience with AI tools, CRMs or customer support platforms is helpful but not required. Attitude, clinical insight, and willingness to learn matter most. **What Success Looks Like** * Clinicians feel confident using Heidi early in their journey. * Onboardings run smoothly with fewer workflow or documentation blockers. * Customer Success teams are able to self\-serve common clinical and template questions. * Enablement materials and guidance improve continuously through real\-world feedback. **What do we believe in?** Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership. * Live Forever \- Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters. * Practice Ownership \- Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character. * Small Cuts Heal Faster \- Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on. * Make others better \- Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output. Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering. **Why you should Join Heidi** * Real product momentum. We’re not trying to generate interest, we’re channeling it. This is a rare chance to create a global impact as you immerse yourself in Australia’s fastest growing start\-up. * Equity from day one. When Heidi wins, you win. You’ll share directly in the success you help create. * Unmatched impact. Play a pivotal role at a critical growth moment \- all while working on a product that delivers tangible value to clinicians and patients every day. * Work alongside world\-class talent. Join a team of operators and builders who’ve scaled unicorns. * Global reach. Help shape our international expansion as we bring Heidi to key international markets. * Growth and balance. Enjoy a personal development budget, dedicated wellness days, subsidised gym membership, and your birthday off to recharge. * Flexibility that works. A hybrid environment, with 3 days in the office. **Heidi’s commitment to Diversity, Equity and Inclusion** Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all. Help us reimagine primary care and change the face of healthcare in Australia and then around the world.

Medical Director, Obesity & Metabolic Health (GMC Registered)

MANUAL

**The Opportunity** Voy is redefining weight management at scale, combining cutting\-edge digital innovation with evidence\-based clinical care. As our Medical Director for Obesity and Metabolic Health, you will shape the clinical future of one of the UK’s fastest\-growing digital health services. You will define how evidence\-based obesity care is delivered at scale, helping thousands of patients access safe, effective, and sustainable treatment through technology\-enabled healthcare. As the most senior clinical voice for this division, you will own both high\-level strategy and day\-to\-day clinical integrity. This is not a passive, purely managerial role. We are looking for an intellectually curious, highly motivated leader who loves to execute. You don’t need to be a lifelong specialist in obesity or metabolic health, but you must be a sharp, agile clinician who can rapidly master the clinical landscape, command a room, and hold your own with regulators, media, and internal teams alike. You will act as a trusted clinical partner and right\-hand to our CMO, stepping up to provide leadership continuity during their absence, while serving as the public face of Voy’s metabolic division. **What You’ll Do** * Lead the division: Act as the senior clinical leader for the Obesity \& Metabolic Health division, accountable for the clinical quality, safety and performance of services delivered within the division. * Lead divisional clinical quality, safety and governance: Keep our clinical engine watertight. You’ll maintain governance processes, pathways, and SOPs, leading audits, incident reviews, and ensuring DCB0129 compliance. * Partner with the Quality \& Risk function: Collaborate closely with the Director of Quality \& Risk to embed Voy's framework within your division, proactively managing risks, incidents, and audits while driving continuous organisational learning and regulatory compliance. * Partner with the CMO: Drive follow\-through on CMO priorities at pace. You will draft high\-quality briefing notes, decision papers, and step into the CMO role seamlessly during periods of absence. * Drive digital \& product innovation: Partner cross\-functionally with product, data, and coaching teams to design and optimise digital interventions, patient pathways, and behavioural support programs. * External affairs \& thought leadership: Serve as Voy’s primary external clinical spokesperson. You’ll represent the business in the media, at industry conferences, and with regulators, shaping a responsible public narrative around metabolic health. * Personally execute: Roll up your sleeves. You will personally lead and deliver high\-priority clinical projects rather than just overseeing them, moving from strategy to execution quickly. * Hybrid working: We believe that the future of healthcare is digital, but the future of our team relies on strong, in\-person collaboration. Therefore, this is a hybrid position on a full\-time basis, based out of our London office. **Who You Are** * An Individually Contributing Leader: You move from strategy to execution with urgency and creativity, producing high\-quality outputs without needing to be micro\-managed. * Adaptable \& Intellectually Curious: You have a strong medical background and the cognitive agility to quickly master obesity care, digital health trends, and emerging treatments (GLP\-1/GIP therapies). * A Master Communicator: You possess the natural presence, authority, and charisma to represent Voy in high\-stakes media, industry, and professional settings. * A Cross\-Functional Collaborator: You easily influence and speak the language of product managers, data scientists, and commercial teams, balancing clinical safety with commercial feasibility. * An Experienced Clinician: You are a GMC\-registered doctor with experience owning clinical governance and safety in a complex healthcare environment. (Experience specific to metabolic health is a plus, but a driving, go\-getter attitude is mandatory). **What Success Looks Like** * The metabolic and obesity division has clear clinical leadership and strong day\-to\-day clinical running. * BAU clinical governance is reliable, well\-documented, and continuously improving. * Clinical risks are identified early, managed effectively, and escalated appropriately. * Product and service changes are clinically sound, evidence\-based, and implemented safely. * The CMO has a trusted clinical partner who meaningfully increases medical leadership capacity and executes on important priorities. * There is genuine continuity of medical leadership when the CMO is away. * Voy has a credible, responsible, and influential external clinical voice in obesity and metabolic health. * Patient outcomes, safety, quality, and service performance improve over time. * The Medical Director is seen internally as a senior clinical leader who gets things done. **What We Offer** * Share options * Private medical insurance * Gym \& wellness benefit with Wellhub * Hybrid role based in London Bridge 3 days a week * Lunch once a week * Cycle to work scheme * Electric car scheme * 25 days holidays and generous parental leave \& flexible working policies Healthcare is broken. We’re fixing it — and we need your help. Back in 2019, we launched MANUAL to tackle men's health (starting with hair loss and sexual health). A few years later, we launched Voy with a focus on weight loss. But our ambition has always been bigger. Healthcare too often treats conditions in isolation, not people as a whole, and we're on a mission to prove there's a better way. In 2025, we evolved from MANUAL into Voy, a brand built for the long game: supporting people through every stage of life, not just a single diagnosis. Today, we support over 1 million members across the UK, Germany and Brazil, delivering personalised care across weight loss, menopause, hair loss and TRT (with more categories on the way). Ready to join us and change how healthcare feels for millions of people?

Senior Technical Support Engineer

Semble

Are you someone who believes the best IT is almost invisible: so seamless, so well\-built, that people barely notice it is there? Do you thrive on owning a platform end\-to\-end, building for the future, and using AI and automation to make things faster, smarter, and more self\-sufficient? Excited by the idea of shaping how a healthcare technology company operates at its core? If you are looking for a traditional IT support role, this is not it. This is a role for someone ready to own a function, set direction, and build something. **About Semble** At Semble, we are on a mission to enable health professionals to amplify their impact. We improve the way healthcare is delivered to millions of people by providing doctors and their teams with powerful, innovative, intuitive, and secure software. Our cloud\-based clinical system is already used by thousands of clinicians, making their lives easier and saving them money, while structuring their health data to help research. We are a passionate and driven team, proud to unite under strong cultural drivers: * I **mpact** \- We do work that matters * **Collaboration** \- We are in it together. * **Human touch** \- We care deeply. We are also quick to embrace new technologies: we have rapidly adopted AI internally, and we actively look for people who are excited to augment and enhance their work with it. **About the IT Delivery \& Security Services team** We believe the best IT is almost invisible. We are dedicated to building secure, intuitive systems that make self\-service simple, automating routine work, streamlining complexity, and removing barriers. Many of our tools are already self\-serve, and we are always pushing further. Our commitment to high standards has helped Semble achieve key security certifications and set the benchmark for best practice across the business. We champion clarity, transparency, and processes that are easy to understand and straightforward to follow. We hold ourselves to a high standard every day. Our aim is to ensure our estate is always patched, always correctly provisioned, always documented; not because an audit is coming, but because that is simply how we work. **About the role** This is a rare opportunity to be the most senior individual in Semble's IT function and to genuinely shape it. You will report directly to our Head of Information Security, working with significant autonomy to own, lead, and continuously improve how IT services are delivered across the business. You will be supported by a junior team member, but this is fundamentally a role for someone who is comfortable driving strategy, making decisions, and executing independently. The scope is broad, the ownership is real, and the opportunity to leave a lasting mark on how Semble operates is significant. This role is hybrid within the UK, with occasional travel to our London office for hands\-on support tasks. **What you will be doing** *IT Strategy, Ownership \& Continuous Improvement* \- Own the IT roadmap and drive delivery of key modernisation initiatives, including EDR replacement, MDM migration, BYOD improvements, and logging and reporting enhancements. \- Define and execute IT strategy in alignment with business goals, balancing developer experience with security and compliance requirements. \- Own the full lifecycle of IT platforms and services: procurement, implementation, maintenance, licensing, renewal, and retirement. \- Proactively identify opportunities to automate, simplify, and improve the IT experience for all staff, with a strong bias towards self\-service; always asking how we remove the need for a ticket in the first place. \- Act as the primary decision\-maker and escalation point for all IT matters, working collaboratively with the Head of InfoSec on security\-adjacent decisions. \- Champion clarity and transparency in how IT requirements and processes are communicated across the business, making it easy for colleagues to work confidently and independently. *Platform \& Systems Management* \- Administer and continuously improve the IT stack, including MDM platforms (e.g. Jamf, Hexnode), macOS fleet management (Nudge, Munki, Installomator), and cloud services (e.g. Microsoft 365, Okta). \- Manage device configuration, deployment, patching, and asset lifecycle across a remote\-first, macOS\-centric organisation, maintaining a continuously healthy and compliant estate. \- Ensure IT systems are robust, well\-documented, and built to scale without requiring a proportionally larger team. \- Evaluate and lead the transition to new platforms and tooling as the business evolves, including owning the end\-to\-end delivery of platform migrations. *Access \& Identity Management* \- Own access management across internal systems, including provisioning, reviews, and access revocation. \- Lead the Joiner, Mover, Leaver (JML) lifecycle, ensuring seamless, secure onboarding and offboarding experiences. \- Drive improvements in identity governance, working closely with the InfoSec team where policies and tooling intersect. *Security, Compliance \& Audit Readiness* \- Ensure that every device, system, and process in the IT estate meets the required standard at all times, not just ahead of scheduled reviews. \- Own the continuous maintenance of accurate, audit\-quality records: access logs, device inventory, patch status, provisioning documentation, and system configurations. \- Apply strong security best practices across all IT systems and processes, including endpoint health, logging, monitoring, and access controls. \- Act as a trusted partner to the Head of InfoSec on audit and compliance activities, ensuring evidence is always current, accurate, and accessible. \- Support Semble's Information Security Management System (ISMS), ensuring IT practices align with business KPIs and certification requirements. \- Contribute to a shared culture of security\-by\-default, keeping risk low and standards high without creating unnecessary friction for the engineering teams we support. *AI \& Automation* \- Bring proven, practical experience of using AI tools in your day\-to\-day work and lead by example in identifying where automation can replace manual processes. \- Research, implement, and iterate on AI\-assisted workflows across IT operations, from device management to service delivery. \- Be able to speak to specific AI tools or automation workflows you have built or implemented, with measurable impact on efficiency or operations. \- Stay close to developments in the AI tooling landscape and bring new ideas to the team. **What we are looking for** *Required:* \- Minimum of 5 years of IT experience, with at least 2\-3 of those years in a role where you held significant ownership or led projects independently, rather than in a purely supportive capacity. \- Demonstrable experience owning and delivering an IT improvement roadmap, including at least one significant platform migration or infrastructure modernisation project end\-to\-end. \- Proven, deep experience with macOS fleet management at scale, including hands\-on familiarity with Hexnode/Jamf Pro and open\-source tooling such as Munki, Nudge, and Installomator. Experience evaluating or migrating between MDM platforms is strongly preferred. \- Strong experience with cloud\-based platforms and SaaS administration (e.g. Microsoft 365, Okta). \- Familiarity with API integrations and how IT tooling connects across a modern SaaS stack. \- Experience working in a SaaS environment or a regulated industry, with a strong appreciation of the governance and compliance expectations that come with it. \- A track record of maintaining IT environments to a continuously high standard, with audit readiness as a default operating mode rather than a periodic event. \- A proactive, strategic mindset: you are comfortable setting direction, not just following it, and you measure your success by outcomes not activity. \- Solid understanding of security fundamentals and best practices, with the ability to implement them pragmatically in a fast\-paced engineering environment. \- Genuine, hands\-on AI experience: not curiosity, but practice. We will ask you to speak to specific tools or workflows you have built or implemented, and the impact they had. *Desirable:* \- Experience evaluating and migrating between MDM or EDR platforms. \- Exposure to ISO 27001 or SOC 2 environments. \- Proficiency in the French language (nice\-to\-have, not mandatory). **What you’ll get in return:** * The great feeling coming with knowing you do something that matters: shaping the future of healthcare! * £55\-65k package (based on your experience and the value you can bring) * Autonomy and ownership – we’ll set the vision and share the context, then we trust you to run with things – that’s the reason we hire you! * 36 days off: 25 holidays \+bank holidays \+3 extra days (birthday and ‘feel good’ days) \- that we will expect you to actually take so you can recharge and rest. * Private Health Insurance – covering physical and mental health, as well as dental and optical! * Hybrid \& flexible work environment – work from anywhere in the UK, with also some flexibility to work across Europe. You decide how much or how little you go to the office. * Get the tech you need \-You will get the latest MacBook (unless you prefer Windows) and take your pick across a wide range of equipment to set up your home office ergonomically. * Work alongside an inspiring team – our two founders ha

Senior Analytics Engineer

Numan

**About Numan** Founded in 2018, we’ve already grown to be a 300\+ team distributed across the globe, united by a singular mission: empowering people to take control of their health. Numan is transforming health: we’ve built a cutting\-edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations. Giving people the tools they need to maximise life. To deliver on our transformative mission, we are guided by our 5 company values: * Patients first. * Learn fast. * Own the quality. * Succeed together. * Care deeply. Backed by top\-tier investors, Numan is already having a positive impact on hundreds of thousands of patients here in the UK, and we want you to help us deliver this mission! **The role** As Numan enters an exciting new chapter of AI\-powered analytics, we're looking for a Senior Analytics Engineer to sit at the core of our data platform and drive better decisions across the entire business. This is one of the most varied analytics engineering roles in digital health. Your work will span multiple domains \- from commercial performance and marketing effectiveness through to health outcomes analytics and clinical operations \- giving you a genuinely broad view of the business and the full patient journey. We are embarking on a strategic investment in AI\-powered analytics, with a full remit to explore and adopt the latest and greatest technologies. You'll be shaping which tools, approaches, and practices Numan adopts as a company. Reporting to the Head of Data Engineering and collaborating closely with data scientists, analysts, and stakeholders across the business. **You'll be:** * Designing, building, and maintaining scalable, well\-tested dbt data models that power analytics across commercial, marketing, health outcomes, and clinical operations domains. * Acting as a senior technical voice within the analytics engineering function, setting standards for data modelling, testing, documentation, and code quality. * Leading end\-to\-end delivery of analytical projects: scoping requirements, managing dependencies, identifying critical path and risks, and communicating progress to stakeholders. * Mentoring data scientist and analyst data modelling capabilities ; build a culture of best practices, code review, and continuous learning across the data team. * Partnering with clinical, commercial, and product teams to translate complex domain requirements into robust, well\-documented data models. * Evaluating, trialing, and championing AI\-powered analytics tooling \- shaping Numan's strategic direction on emerging technologies and what we adopt as a company. * Driving data quality, reliability, and governance across the transformation layer, proactively monitoring consumption and resolving issues before they impact stakeholders. **We're looking for someone who has:** * 3–5\+ years of experience in an analytics engineering, data engineering, or business intelligence role. * Proven track record of owning end\-to\-end data model design across multiple business domains — ideally spanning at least two of: commercial, marketing, health outcomes, or clinical/operational analytics. * Strong stakeholder management skills, with the confidence to translate complex technical concepts for non\-technical audiences including clinical and commercial teams. * Experience setting technical standards and delivering high\-quality work within a small, high\-performing data team. * Self\-motivated and pragmatic, with a strong instinct for high\-impact solutions over over\-engineering. * Genuine curiosity about AI and emerging analytics technologies, with a desire to help shape how Numan adopts them. * Expert\-level SQL: window functions, CTEs, advanced aggregations, and cloud warehouse\-specific optimisation. * Deep proficiency in dbt: models, macros, tests, packages, documentation, exposures, and CI/CD integration. * Strong working knowledge of Google BigQuery (or equivalent cloud data warehouse): query optimisation, incremental loading strategies, and cost management. * Experience with Looker (LookML) or an equivalent BI layer, with a solid understanding of consumption\-layer design. * Dimensional data modelling expertise: star schemas, slowly changing dimensions, and when to denormalise. * Strong written and verbal communication skills; able to deliver clear, insight\-led presentations that tell a compelling story to both technical and non\-technical stakeholders. * Understanding of data privacy, governance, and compliance requirements — with particular sensitivity to regulated healthcare data. * Practical experience with AI\-assisted analytics workflows, or a strong demonstrated appetite to work at the frontier of AI in analytics. **It's a bonus if you have:** * Worked in a digital consumer scale\-up, with experience of delivering high quality work at pace. * Hands\-on experience evaluating or implementing AI/LLM tooling in a data or analytics context (e.g. semantic layers, natural language querying, AI\-assisted documentation). **Our Benefits Include...** 📈 \- Share options. 🏖 \- 25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan). 🩺 \- Health insurance with Vitality . 🚘 \- Electric car salary sacrifice scheme with Octopus . 🧸 \- Enhanced maternity and parental leave. 🐥 \- Nursery benefit provided by YellowNest . 💼 \- Employee assistance programme (access to therapy, financial planning and discounts). ⚖️ \- Generous pension (includes both employee and employer contributions). 💻 \- Flexible working options, including a dog\-friendly office in Farringdon. 📚 \- Personal training and development budget via Learnerbly. 👟 \- Wellhub membership, giving you access to over 2,000 locations in the UK. 🚲 \- Cycle to work scheme. 🚆 \- Season ticket loan. % \- Discount on Numan products for your friends and family. 🤲 \- Paid volunteering days. 📅 \- An additional 2 weeks off once you reach your 5th anniversary with Numan. **Diversity at Numan** At Numan, people are at the heart of who we are. We recognise and value the unique perspectives and experiences that individuals from all backgrounds bring. We promote innovation and creativity, enabling us to tackle things from various viewpoints and are committed to equal opportunities and continuously strive to create a workplace where everyone feels respected, heard, and valued. Embracing diversity isn't just our goal; it's our strength, driving us towards a more inclusive future.

Customer Integrations Engineer

Accurx

📍London/ Hybrid £115,000 \- £135,000 \+ shares \+ share options up to £50,000 \+ Benefits **💬 Accurx is where conversations happen with and about patients.** For decades, the NHS has struggled with fragmented systems that make simple tasks feel impossible. We’re changing that by building a single, system\-wide platform that connects everyone through communication. What started as a way for GPs to text a patient has now evolved into an all\-in\-one digital toolkit used by 98% of GP practices. Our platform now powers **Total Triage** to manage patient demand, and **Self\-Book** , which lets patients schedule their own appointments in seconds. We’ve automated routine care with **Patient Questionnaires** for long\-term conditions, while **Accumail** finally allows staff\-to\-staff communication to happen instantly across different care settings. We’re now pushing the boundaries of the consultation itself with **Accurx Scribe** , our AI\-powered note\-taker that drafts medical notes in real\-time. **Challenges you’ll solve...** NHS trusts run on complex, deeply embedded systems \- and making those systems talk to each other is hard. You'll be the person who makes it happen. You'll spend significant time embedded with trust IT teams and clinical stakeholders, diagnosing real integration problems, scoping solutions, and working hand\-in\-hand with our engineering teams to deliver them. This is a role for someone who thrives on ambiguity, builds trust quickly, and knows how to turn a messy customer problem into a clean technical brief. * Be the technical face of integrations: Own the customer\-facing technical relationship with NHS trusts: running workshops, joining calls, and building lasting relationships with IT managers, project leads, and clinical stakeholders. * Diagnose and unblock: Investigate integration issues end\-to\-end, tracing data flows across our platform, EPR/PAS systems, and messaging standards (HL7, FHIR, MESH) to find root causes and drive resolution fast. * Scope solutions on the ground: When trusts surface new requirements or edge cases, you'll weigh them against our product roadmap and translate them into well\-defined technical briefs for the Integrations Lead and product team. * Bridge customer and code: Partner day\-to\-day with our engineering teams and partners, writing clear definitions of ready, reviewing delivered work, and flagging edge cases before they become problems in production. * Support release and assurance: Contribute to clinical, security, and data safety gates, drawing on real customer evidence to validate that new integrations are fit for purpose. * Build the knowledge base: Own internal documentation on trust\-specific configurations, common integration patterns, and becoming the go\-to expert on what makes our integrations tick. * Inform the roadmap: Surface patterns from the frontline \- recurring pain points, feature gaps, and opportunities, giving the Integrations Lead the evidence they need to prioritise effectively. **You should apply if...** * You have a strong technical background: comfortable reading and reasoning about code, working with APIs, and navigating healthcare interoperability standards like HL7, FHIR, and MESH. * You've spent significant time working directly with customers or external stakeholders in a technical capacity, on calls, in workshops, or embedded on\-sit, and you're confident making judgement calls when you're the only technical person in the room. * You can switch fluently between deeply technical and non\-technical audiences, explaining a complex integration issue to a trust IT manager and writing a clear technical spec for an engineering partner without missing a beat. * You're comfortable investigating issues across complex distributed systems, following data flows across system boundaries to find root causes methodically and calmly. * You have experience working in or with the NHS, particularly with trust IT teams or EPR/PAS vendors, and you understand the regulatory environment around clinical data. * You're highly organised and able to manage multiple trust engagements in parallel without losing context, and you know when to escalate versus when to just get on with it. * You have experience working with outsourced or partner engineering teams and know how to keep delivery on track across organisational boundaries. **What’s in it for me?** You'll be joining an established but fast\-growing Tech for Good movement, where we're led by our Principles and our mission to fix healthcare communication. * £115,000 \- £135,000 salary \+ 50,000 default share options * Benefits to suit you: adjust your healthcare cover, your pension or life insurance, whatever stage you’re at in life * Flexible working: We are an office first culture and ask that you’re in our (dog\-friendly) Shoreditch office 3 days a week, with core hours of 10am \- 4pm * Time off: You’ll get 28 days of holiday (plus bank holidays) and up to 4 weeks to work from anywhere per year * Family matters: We offer enhanced parental leave, fertility support and parental loss support * We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!

Lead Product Manager

Numan

**About Numan** Founded in 2018, we’ve already grown to be a 300\+ team distributed across the globe, united by a singular mission: empowering people to take control of their health. Numan is transforming health: we’ve built a cutting\-edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations. Giving people the tools they need to maximise life. To deliver on our transformative mission, we are guided by our 5 company values: * Patients first. * Learn fast. * Own the quality. * Succeed together. * Care deeply. Backed by top\-tier investors, Numan is already having a positive impact on hundreds of thousands of patients here in the UK, and we want you to help us deliver this mission! **The Role** At Numan, we’re building a new generation of intelligent healthcare experiences that combine the best of human expertise and system intelligence to help people live healthier, happier, longer lives. This role sits at the centre of that ambition, leading product for our Core Experience team as we redefine how patients interact with healthcare across mobile, conversational and AI\-powered experiences. You’ll be responsible for translating product strategy into exceptional execution, ensuring our teams solve the right problems, build the right solutions, and deliver measurable improvements for both patients and the business. You’ll own the delivery of the Core Experience product while influencing the strategy, discovery and cross\-functional decisions that shape its future. We’re looking for someone with exceptional product judgement, strong delivery capability, and the ability to combine strategy, discovery and execution into consistently outstanding product outcomes. **You'll be:** * Strategy \& Prioritisation: Translate high\-level business objectives into clear roadmaps and actionable execution plans. Own the prioritisation matrix, balancing patient value, business impact, and technical feasibility. * Product Discovery: Lead discovery efforts using data, research, and experimentation. Focus on framing and solving meaningful problems, building strong evidence\-based cases before moving to delivery. * Outcome\-Driven Delivery: Own the end\-to\-end delivery and success metrics for the Core Experience area. Collaborate closely with cross\-functional teams to ship polished, high\-quality, and high\-impact features. * Next\-Gen Experiences: Shape "Numan 2\.0" by integrating AI, ML, and predictive systems. Move beyond traditional screen\-heavy layouts to design intelligent, contextual, and conversational patient experiences while maintaining strict clinical safety. **We're looking for someone who:** **Proven Leadership:** Extensive experience leading product strategy and end\-to\-end delivery for high\-quality, large\-scale consumer mobile apps. **Data \& Discovery First:** Strong background in using research and analytics to drive product choices, with excellent discovery habits that focus on problems before solutions. **High Execution Bar:** A track record of bringing clarity, momentum, and high quality standards to collaborative Product, Design, and Engineering cohorts. **AI/Intelligent Systems Savvy:** Solid understanding of how AI\-enabled products can create context\-aware, adaptive user experiences. **Balanced Judgement:** Ability to make smart trade\-offs in ambiguous environments, balancing commercial growth, technical constraints, and patient needs. **Elite Communication:** Exceptional stakeholder management skills across both deeply technical and non\-technical teams. **It’s a bonus if you have:** * Experience in healthcare or other regulated industries. * Experience building AI\-enabled consumer products. * Experience working on products that drive long\-term engagement and behaviour change. **Our Benefits Include...** 📈 \- Share options. 🏖 \- 25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan). 🩺 \- Health insurance with Vitality . 🚘 \- Electric car salary sacrifice scheme with Octopus . 🧸 \- Enhanced maternity and parental leave. 🐥 \- Nursery benefit provided by YellowNest . 💼 \- Employee assistance programme (access to therapy, financial planning and discounts). ⚖️ \- Generous pension (includes both employee and employer contributions). 💻 \- Flexible working options, including a dog\-friendly office in Farringdon. 📚 \- Personal training and development budget via Learnerbly. 👟 \- Wellhub membership, giving you access to over 2,000 locations in the UK. 🚲 \- Cycle to work scheme. 🚆 \- Season ticket loan. % \- Discount on Numan products for your friends and family. 🤲 \- Paid volunteering days. 📅 \- An additional 2 weeks off once you reach your 5th anniversary with Numan. **Diversity at Numan** At Numan, people are at the heart of who we are. We recognise and value the unique perspectives and experiences that individuals from all backgrounds bring. We promote innovation and creativity, enabling us to tackle things from various viewpoints and are committed to equal opportunities and continuously strive to create a workplace where everyone feels respected, heard, and valued. Embracing diversity isn't just our goal; it's our strength, driving us towards a more inclusive future.

Medical Support Associate, DE

Eucalyptus

**About Eucalyptus** We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long\-term care. Eucalyptus is now part of Hims \& Hers, the global leader in personalised health and wellness. Euc is the company behind Juniper, one of the world's largest weight\-management programs combining GLP\-1 medication with personalised nutrition, movement support, and clinician\-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times. **Our Growth Story** * 130% YoY revenue growth and a 90% reduction in cash burn \- culminating in our $1\.15bn acquisition by Hims \& Hers in 2026, giving us the platform to take long\-term care global * Supported over 350k patients living with obesity across our 5 markets * Received selective NICE endorsement to provide services to the NHS * Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada. **About Euc** **We’re making good health last life a lifetime** More than 1 billion people globally live with obesity — a major leading indicator of many preventable chronic diseases such as diabetes and heart disease. Eucalyptus is the company behind “Juniper”, one of the world’s largest weight management programs combining GLP\-1 medication with a tailored nutrition and exercise programme, supported by our multidisciplinary care team of prescribers, health coaches, dietitians, nurses and pharmacists. Our published clinical research demonstrates that our combined approach to weight management and lifestyle change means that our patients are 4x as likely to lose significant weight through their course of treatment with Juniper. **Since launching, we’ve grown fast to support millions of patients. In 2024 alone…** * In the UK we grew from 5,000 to \~30,000 patients, received selective NICE endorsement for our holistic approach to obesity management, and grew our team from 45 to 165\. * Globally, grew revenue by \>120% YoY, while reducing cash burned by 90% YoY and grew our valuation to \>$500M USD, with over $100M USD raised from global investors such as BOND, NewView, Blackbird and Airtree \- early backers of companies like Canva, Stripe and AirBnb. * We launched our Germany business in 2023\. In 2025, we’ve already tripled our patient numbers and are on track to 5x by the end of the year. * As one of the first members of our Germany team, you’ll thrive in a fast\-paced, high\-growth environment where wearing multiple hats is the norm. We move quickly, and are always focused on building and refining the experience as we scale. **What’s next?** Since reaching over 60,000 patients globally through our weight management program, our goal in 2025 is to extend access to our core treatment program to over 100,000 patients, whilst launching into new conditions, demographics and geographies as we move towards our vision of creating a preventative healthcare ecosystem. We’re going to build the world’s largest international digital healthcare company. This will be really hard to do, but very rewarding and possibly, the adventure of a lifetime with some of the best operators you will ever work with. If that gets you excited, let’s talk. **What You’ll Do (Responsibilities)** * Triage medical enquiries efficiently to ensure excellent patient safety and care is received * Provide outstanding medical advice to Juniper patients (by email and phone) * Respond to patients experiencing side effects and/or symptoms related or unrelated to their medication * Proactively engaging with patients throughout their treatment journey * Create educational content to provide our patients with personalised and consistently high quality standard of care (i.e. clinical instructions, booklets \& educational articles) * Work closely with a team of clinical and medical support specialists to assist in building processes and systems that get better over time **About You (Skills And Experiences)** * Qualified health professional \- you are a qualified nurse or pharmacist with 4\-5\+ years experience. Completed professional training as a registered nurse, geriatric nurse or health and nurse specialist * Bi\-lingual: Communicate fluently in German and English (bonus \- if you’re proficient in other European languages) * Clear communicator \- communicating with patients, health professionals and team members comes naturally to you; you get the message across clear and concise * Experienced decision maker \- you can make timely and accurate referral decisions based on your clinical expertise; stressful situations don't phase you * Cool head \- you have experience triaging patients (either in a hospital, clinic or community pharmacy) and always keep a cool head * Trust \- patients trust you implicitly because of your experience, your confidence and your manner * Heart \- Patients love their interactions with you, feel safe and supported in your care and keep coming back! **So why Eucalyptus?** * Make real impact, fast \- We build in the open together, which helps us learn and iterate more quickly so we can deliver high quality outcomes faster than anyone else. Helping impact patients lives for the better from the moment you join Euc. * You’ll work with others who are incredibly passionate about what they do \- Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday, be given autonomy to tackle interesting problems, and work amongst people who care deeply about our patients. * You’ll be part of the pioneering German Eucalypts \- you’ll be a big part and influence in building and establishing Euc’s local identity and culture as a company. * You’ll be supported to accelerate your career \- Regular feedback alongside our regular performance reviews. We’re committed to helping every Eucalypt reach their full potential. * We offer a range of benefits, including: + 50€ wellness benefit monthly (for gym, classes, therapy, anything that supports your physical or mental wellbeing) + Branded merch + Regular team events and dinners. We had our winter social in Paris last year! 🇫🇷 + 25 days holiday \+ bank holidays + Hybrid working (2 days in office per week) in Berlin (Ahoy Berlin) **Compensation** * The salary range for this role is €35,000 – €45,000 gross per year, depending on experience and qualifications, plus additional benefits. *At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI\-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.*

Clinical Team Lead

Numan

**About Numan** Founded in 2018, we’ve already grown to be a 300\+ team distributed across the globe, united by a singular mission: empowering people to take control of their health. Numan is transforming health: we’ve built a cutting\-edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations. Giving people the tools they need to maximise life. To deliver on our transformative mission, we are guided by our 5 company values: * Patients first. * Learn fast. * Own the quality. * Succeed together. * Care deeply. Backed by top\-tier investors, Numan is already having a positive impact on hundreds of thousands of patients here in the UK, and we want you to help us deliver this mission! **The Role:** We’re seeking a Team Lead to join our Clinical team, responsible for the safe, effective and consistent delivery of clinical services. In this role, you will support clinical service delivery, maintain governance standards and ensure care is delivered in line with established protocols and regulatory requirements. You will act as an escalation point for complex clinical queries and cases, while supporting clinician performance and contributing to continuous service improvement through structured processes and oversight. **You'll be:** * Line managing and supporting clinicians, ensuring performance is maintained in line with clinical and operational standards. * Acting as the escalation point for complex clinical queries and cases, including safeguarding concerns where appropriate. * Maintaining clinical governance standards through audits and ensuring adherence to established protocols and frameworks. * Managing complaints and incidents, ensuring appropriate investigation, documentation and follow\-up actions. * Monitoring and interpreting clinical and operational performance data, using insights to identify trends, risks and opportunities for service improvement. * Supporting performance management through the use of data, including audit outcomes, SLA adherence and clinical quality metrics. * Contributing to clinical service delivery as required, adapting to new services and care pathways in line with business needs. **We're looking for someone who has:** * Operated within digital or technology\-enabled healthcare environments, managing clinical delivery in a structured and compliant setting. * Delivered safe, effective and patient\-centred care in remote or digital clinical services. * Supported and developed clinicians through structured training, supervision and line management. * Managed clinical escalations and complex cases, applying sound clinical judgement. * Worked within clinical governance frameworks, including audit, incident management and complaint handling processes. * Using clinical and operational data to monitor performance, identify risks and support continuous improvement. **It's a bonus if you have:** * Working knowledge of CQC requirements and clinical governance standards within digital healthcare. * Experience supporting continuing professional development or facilitating case\-based learning. **Our Benefits Include...** 📈 \- Share options. 🏖 \- 25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan). 🩺 \- Health insurance with Vitality . 🚘 \- Electric car salary sacrifice scheme with Octopus . 🧸 \- Enhanced maternity and parental leave. 🐥 \- Nursery benefit provided by YellowNest . 💼 \- Employee assistance programme (access to therapy, financial planning and discounts). ⚖️ \- Generous pension (includes both employee and employer contributions). 💻 \- Flexible working options, including a dog\-friendly office in Farringdon. 📚 \- Personal training and development budget via Learnerbly. 👟 \- Wellhub membership, giving you access to over 2,000 locations in the UK. 🚲 \- Cycle to work scheme. 🚆 \- Season ticket loan. % \- Discount on Numan products for your friends and family. 🤲 \- Paid volunteering days. 📅 \- An additional 2 weeks off once you reach your 5th anniversary with Numan. **Diversity at Numan** At Numan, people are at the heart of who we are. We recognise and value the unique perspectives and experiences that individuals from all backgrounds bring. We promote innovation and creativity, enabling us to tackle things from various viewpoints and are committed to equal opportunities and continuously strive to create a workplace where everyone feels respected, heard, and valued. Embracing diversity isn't just our goal; it's our strength, driving us towards a more inclusive future.

Implementation Manager

Heidi

**Who is Heidi?** Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others. We move quickly where it matters and stay grounded in what’s proven, shaping healthcare’s next era. Ready for the challenge? **The Role** We’re looking for a proactive, collaborative Implementation Specialist to support the onboarding, training, and deployment of Heidi for our enterprise healthcare customers. Based in our London office, you’ll work closely with our Enterprise Customer Success Managers to deliver large\-scale implementations of Heidi. Combining strong project delivery skills with clinical empathy and deep product understanding, you’ll create high\-impact onboarding experiences that ensure every clinician and supporting organisation is set up to realise value from day one. **What You’ll Do** **Implementation \& Onboarding** * Deliver smooth onboarding and implementation of Heidi across mid\-market and enterprise customers. * Run engaging training sessions for clinicians and operational staff. Creating and refining materials to ensure an intuitive and rewarding experience. * Assess clinician goals and workflows to design tailored onboarding and “Aha moment” workshops that drive engagement and adoption. * Partner closely with Customer Success Managers to coordinate rollout plans, milestones, deliverables and alignment with key stakeholders. **Clinical Enablement \& Support** * Become a clinical and Heidi subject matter expert to confidently guide clinicians through features and translate them into practical, real\-world benefits. * Provide real\-time support during go\-lives and early usage. * Translate clinical workflows into bespoke practical training that helps clinicians embed Heidi effectively into their unique setting effectively. **Adoption \& Continuous Improvement** * Monitor activation and usage metrics, identify risks early, and collaborate to remove blockers. * Gather and analyse user feedback to refine onboarding and improve adoption playbooks. * Partner across Product, Sales, Support and Engineering teams to share insights and streamline implementation processes. * Develop scalable tools, playbooks, and best practices to ensure consistent, high\-quality delivery. **What We Look For** * You’ve worked in implementation, onboarding, customer success, or clinical operations, ideally in healthcare technology. * You’re a great communicator who can build trust with clinicians, administrators, and cross\-functional teams alike. * You’re organised and skilled at juggling multiple complex projects without dropping the details that matter. * You’re naturally curious, love solving problems, and use data to guide decisions and improve outcomes. * You’ve got a bias for action \- you're adaptable, and comfortable getting stuck in to solve challenges as they arise. * You bring deep empathy and curiosity to your work, always focused on making life easier for clinicians and better for patients. * You’re excited by change, thrive in fast\-moving environments, and love learning as you go. * Most of all, you want to build something meaningful and grow alongside a team that’s doing the same. **Bonus** * Experience in healthcare, AI, or LLMs is a plus but not required. Attitude is more important than experience so if you are a hungry, competitive and highly motivated operator who has a knack for problem solving and building relationships, we want to hear from you. **What do we believe in?** Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership. * Live Forever \- Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters. * Practice Ownership \- Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character. * Small Cuts Heal Faster \- Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on. * Make others better \- Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output. Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering. **Why you should Join Heidi 🚀** * Real product momentum. We’re not trying to generate interest, we’re channeling it. * Equity from day one. When Heidi wins, you win. You’ll share directly in the success you help create. * Unmatched impact. Play a pivotal role in shaping the playbook for how we are scaling customer success at a critical growth moment \- all while working on a product that delivers tangible value to clinicians and patients every day. * Work alongside world\-class talent. Learn from some of the best engineers and creatives, joining a diverse team. * Growth and balance. Enjoy a £500 personal development budget, dedicated wellness days, and your birthday off to recharge. * Flexibility that works. A hybrid environment, with at least 3 days in the office. **Heidi’s commitment to Diversity, Equity and Inclusion** Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all.

Senior Product Manager - Growth (German speaking), London, UK

Eucalyptus

**About Eucalyptus** We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long\-term care. Eucalyptus is now part of Hims \& Hers, the global leader in personalised health and wellness. Euc is the company behind Juniper, one of the world's largest weight\-management programs combining GLP\-1 medication with personalised nutrition, movement support, and clinician\-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times. **Our Growth Story:** * 130% YoY revenue growth and a 90% reduction in cash burn \- culminating in our $1\.15bn acquisition by Hims \& Hers in 2026, giving us the platform to take long\-term care global * Supported over 350k patients living with obesity across our 5 markets * Received selective NICE endorsement to provide services to the NHS * Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada. **Our Growth Story:** * 130% YoY revenue growth and a 90% reduction in cash burn \- culminating in our $1\.15bn acquisition by Hims \& Hers in 2026, giving us the platform to take long\-term care global * Supported over 350k patients living with obesity across our 5 markets * Received selective NICE endorsement to provide services to the NHS * Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada. ****About The Role**** Juniper DE is where some of our most exciting growth is happening. We've built the leading digital obesity clinic in Germany with a lean team in under two years. Now we need a German\-speaking product leader to own the product experience that converts and keeps patients helping us write the playbook for what comes next. Starting a weight management program isn't a simple transaction. It's a decision shaped by emotion, uncertainty, and often years of hesitation. Your job is to build a first impression so compelling — and an early experience so reassuring — that patients stay. That's the work. It's hard, it matters, and it's yours. You'll work with a cross\-functional squad of engineers and designers and own: * The full acquisition and activation journey, landing page, quiz, onboarding, the moments that build trust before a patient speaks to a doctor * Retention for Juniper DE, working with CRM, clinical, and commercial to understand and improve what keeps patients engaged long\-term * A rigorous experiment programme \- A/B tests, pricing and packaging, onboarding, with honest reads and learnings that travel across markets * Pricing and packaging exploration for Germany, partnering with commercial and finance on the economics and with growth marketing on how offers land * The conversion and retention reporting cadence, so the squad always knows what's working and what's next * It's a hands\-on squad role, not a strategy\-only position. You'll set direction and stay in the work. It's a conversion and retention role — paid media sits with the performance team, you own what happens after the click. **This role is based in London, with three days a week in our Old Street office.** ****About You**** You think in funnels and patient psychology as fluently as you think in test design and data. You have strong instincts for what builds trust with a new user — and the rigour to prove it. * Native or professional fluency in German is a must — you get the cultural and linguistic nuances that make a product land for a German audience. Strong English is equally important; you'll be working with a global team every day * Solid PM experience with meaningful time spent on growth, conversion, or experimentation * Commercially sharp \- you understand CAC, LTV, and how product decisions move unit economics * You read funnels honestly, run clean A/B tests, and turn data into clear prioritisation calls * You know when a journey converts because it speaks to how people feel, not just because it functions * You're hands\-on: happy to write the spec, design the test, and dig into the data yourself * You use AI tools to make yourself and your squad faster — not to replace the thinking * Adaptable, sometimes requirements change and we need to be able to move with them Bonus points for healthcare experience, experimentation platform depth, or prior pricing and packaging work. **Why join Eucalyptus?** Our talent bar is high and our work ethic is strong. You'll get to stretch yourself every day alongside people who care deeply about what they're building — and deeply about our patients. You'll be given real ownership over hard problems, which will feel both terrifying and extremely fulfilling. We wouldn't have it any other way. * Build something world\-changing — we're on the path to becoming the world's largest international digital healthcare company, and this role is at the frontier of that * Make real impact — your work directly shapes whether patients stay in a program that genuinely changes their health * Move fast — you'll work with teammates who build in the open, share learnings freely, and iterate quickly * We'll invest in your career — regular performance and pay reviews, an annual development budget, and 3 days of professional development leave ****What's Ahead In The UK**** * Be an owner — equity via our employee options program * 25 days holiday, enhanced parental leave, and work from anywhere 3 weeks a year * Private health insurance through Vitality, or a monthly wellness allowance * Hybrid — 3 days a week at our Old Street office. * A vibrant office culture with regular socials, clubs, sport, and seasonal events *At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI\-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.*

Chief Product Officer

Doctify

**We’re Doctify** Doctify is the global platform built by doctors for doctors, on a mission to build the largest, most trusted global network of validated healthcare providers and experts. We connect patients with the right doctors, and doctors with respected peers, to ensure better care worldwide. Through verified patient reviews and professional skill endorsements, Doctify creates unmatched credibility for providers and empowers patients to choose care with confidence. Founded in 2015 and backed by $30m\+ in funding, Doctify operates across 7 countries. We are uniting the global healthcare community, one trusted connection at a time. We do things differently here at Doctify, we are boldly leading a digital revolution in healthcare and are confident in our mission. **About The Role** We are looking for a Chief Product Officer to join our team at Doctify! As a Chief Product Officer, you will own the product vision and execution, working closely with the CEO, Head of Product and team, CTO, Executive team, patients, and clients to define what we build next and why it matters. You will lead a talented and passionate product and design team, acting as the connective tissue between our commercial ambitions and technology we build. You will be externally visible with investors, strategic partners, and a growing ecosystem of companies we are actively exploring opportunities to work with. We are in an AI revolution and our mindset is to make this the biggest opportunity in Doctify’s history! We are looking for a Product Leader who is at the forefront of the AI transformation. \`you will be mission\-driven, able to build and lead high performing teams, bringing structure and process without bureaucracy, acting with urgency, and never losing sight of the patient on the other end of every decision. If you have the experience, seen and done a lot (but are still hands on) and now want to work on something that matters? You might be the right person for us and we’d love to hear from you! **You’ll be responsible for** **Product vision \& strategy** * Defining and owning the product vision and roadmap, aligned to Doctify’s mission and commercial goals across all markets. * Translating marketing trends, patient needs, and provider insights into coherent, priortised product strategy. * Acting as an internal and external storyteller for the product. **Execution \& delivery** * Owning the end\-to\-end product development lifecycle; discovery, design, delivery, and iteration, across our B2B SaaS and consumer platforms. * Setting the bar for product quality, pace, and rigour, building a culture where speed and excellence are not in tension. * Working hand\-in\-hand with Engineering to ensure our architecture supports the product we are building today and in three years’ time. **Leadership \& culture** * Leading, growing, and inspiring the product and design; setting a high bar for talent, craft, and accountability. * Fostering a product culture that is deeply customer\-obsessed, data\-informed, and bias\-toward\-action. * Being a founding voice in Doctify’s executive leadership team; contributing to company strategy, culture, and the decisions that shape our future. **About You** You will have \- * Proven experience as a CPO, VP of Product, or equivalent senior product leader in a B2B SaaS or marketplace business; ideally with both provider\-facing and consumer\-facing products. * A track record of building and scaling products from growth\-stage to international at pace, without losing quality or customer focus. * Deep experience leading multi\-disciplinary product organisation and you are as comfortable developing talent as you are debating architecture. * Commercial fluency; you understand how product decisions translate to revenue, retention, and margin, and you communicate clearly to a board. * Outstanding ability to simplify complexity and communicate product vision to diverse audiences such as Engineers, Executives, Investors, and customers alike. * A genuine passion for healthcare and a belief that technology can make it fairer, more transparent, and more human. * Experience operating across multiple geographies is a strong advantage; we are a global business and think globally by default. **How We Work** * Trust and transparency: we work openly, honestly, and with integrity at all times. * Find solutions: we approach challenges with purpose and positivity, focussing on what we can control. * Be kind: we collaborate, value diverse perspectives, and set aside our egos. * Make it happen: we take ownership and are accountable for delivering results. * Keep growing: we embrace new challenges and strive for continuous improvement. * Here to help: our mission is to unite healthcare providers behind patient voices, drives everything we do. **What We Offer** At Doctify, we shape careers with purpose. Our benefits are designed to fuel your growth, flexibility, and wellbeing. **🌴 Time off, flexibility \& balance** * 28 days annual leave (25 \+ 3 between Christmas and New Year), earning up to 30 days leave with tenure * 2 weeks of remote working annually (within 3\-hour time zone of HQ) * Hybrid working model * Enhanced Parental Leave * Medicash health cash plan **⭐ Setting you up for success** * Competitive, benchmarked compensation * 3\-month immersive onboarding experience * Ongoing learning through expert\-led sessions, leadership insights, and soft\-skill development * Clear internal mobility pathways to accelerate your career **💙 The Uniquely Doctify Experience** * Daily team huddles to connect, share wins and spark ideas * Regional Lunch Clubs \& team socials powered by our Fun Police * Quarterly Doctifier nominated Impact Awards * Employee referral bonus: £700 (or local equivalent) per hire **🌍 Our Commitment to DEIB** Diversity, equity, inclusion and belonging aren’t just values. They’re at the core of what makes us Uniquely Doctify. These principles shape how we work, how we work, how we build our teams, how we design our policies, and how we bring our mission to life. As a global team, we know that diverse perspectives drive innovation and lead to better outcomes for patients, providers and each other. We’re committed to creating a fair, inclusive environment where everyone is heard, respected and empowered to thrive. We want to ensure that everyone has an equitable and comfortable experience throughout our hiring process. If you require any adjustments, we’re happy to discuss how we can support you. You can contact us at hiring@doctify.com.

E-commerce Account Manager (Marketplaces)

Numan

**About Numan** Founded in 2018, we’ve already grown to be a 300\+ team distributed across the globe, united by a singular mission: empowering people to take control of their health. Numan is transforming health: we’ve built a cutting\-edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations. Giving people the tools they need to maximise life. To deliver on our transformative mission, we are guided by our 5 company values: * Patients first. * Learn fast. * Own the quality. * Succeed together. * Care deeply. Backed by top\-tier investors, Numan is already having a positive impact on hundreds of thousands of patients here in the UK, and we want you to help us deliver this mission! **About The Role** Numan is on a mission to transform health. To do that, we need to meet our customers where they are. We’ve built a powerful direct\-to\-consumer brand, and now we are ready to massively scale our footprint across online marketplaces—specifically dominating **Amazon (UK \& Europe)** and **TikTok Shop** . We aren't looking for a passive backend operator who just pushes buttons and tweaks keyword bids in isolation. We are looking for a **commercial business owner** . As our Marketplace Manager, you will hold the keys to a vital growth engine for Numan. You will be the bridge between complex marketplace algorithms and our internal leadership team, translating data into clear growth strategies, collaborating cross\-functionally, and leading our expansion into European markets. If you are currently juggling 5–10 demanding e\-commerce clients and want to move in\-house to focus deeply on scaling a single, high\-growth brand with a healthy budget, this is the perfect career upgrade for you. **You'll be:** * Owning the Commercial Strategy: Take complete end\-to\-end accountability for Numan's P\&L across Amazon (Seller \& Vendor Central) and TikTok Shop, driving revenue while maintaining strict efficiency metrics (ROAS/ACOS). * Driving European Expansion: Act as the project lead for our upcoming launch into Europe (e.g., Germany, France), navigating international compliance, localization, and supply chain logistics. * Translating Data Into Action: You won't just look at spreadsheets; you will regularly present performance updates, channel insights, and strategic forecasts to non\-technical stakeholders and company leadership. * Collaborating Cross\-Functionally: Partner daily with our Supply Chain, Product, Creative, and Growth Marketing teams to ensure inventory alignment, seamless product launches, and cohesive brand messaging. * Optimising Technical Execution: Oversee the technical health of our stores, managing listing optimization, A\+ content, catalog troubleshooting, and deep\-dive PPC campaign architecture. **We're looking for someone who has:** * Proven Marketplace Expertise: 3\+ years of hands\-on experience managing and scaling Amazon accounts (Seller Central is non\-negotiable; Vendor Central is a strong plus). * TikTok Shop Experience: Practical experience launching, managing, or optimizing TikTok Shop operations and creator\-led commerce. * Exceptional Communication Skills: You have a proven ability to break down complex digital marketing or marketplace metrics into clear, structured, and persuasive arguments for internal stakeholders or clients. * An Agency or High\-Growth Background: Experience working in a client\-facing digital agency or a fast\-paced DTC scale\-up where proactive communication and managing competing priorities was daily protocol. * Analytical Polish: Advanced Excel skills and an ability to look past the "vanity metrics" to diagnose the root cause of an underperforming campaign or catalog issue. * International Footprint: Prior experience launching or managing brands across European marketplaces (Pan\-EU framework) is highly desirable. **It's a bonus if you have:** * Experience with international marketplace entry, including navigating regional operational or regulatory differences . * Familiarity with alternative emerging marketplaces like TikTok Shop . * Experience working with specialized external eCommerce analytics or marketplace management software . **Our Benefits Include...** 📈 \- Share options. 🏖 \- 25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan). 🩺 \- Health insurance with Vitality . 🚘 \- Electric car salary sacrifice scheme with Octopus . 🧸 \- Enhanced maternity and parental leave. 🐥 \- Nursery benefit provided by YellowNest . 💼 \- Employee assistance programme (access to therapy, financial planning and discounts). ⚖️ \- Generous pension (includes both employee and employer contributions). 💻 \- Flexible working options, including a dog\-friendly office in Farringdon. 📚 \- Personal training and development budget via Learnerbly. 👟 \- Wellhub membership, giving you access to over 2,000 locations in the UK. 🚲 \- Cycle to work scheme. 🚆 \- Season ticket loan. % \- Discount on Numan products for your friends and family. 🤲 \- Paid volunteering days. 📅 \- An additional 2 weeks off once you reach your 5th anniversary with Numan. **Diversity at Numan** At Numan, people are at the heart of who we are. We recognise and value the unique perspectives and experiences that individuals from all backgrounds bring. We promote innovation and creativity, enabling us to tackle things from various viewpoints and are committed to equal opportunities and continuously strive to create a workplace where everyone feels respected, heard, and valued. Embracing diversity isn't just our goal; it's our strength, driving us towards a more inclusive future.

Talent Partner, Growth

Eucalyptus

**About Eucalyptus** We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long\-term care. Eucalyptus is now part of Hims \& Hers, the global leader in personalised health and wellness. Euc is the company behind Juniper, one of the world's largest weight\-management programs combining GLP\-1 medication with personalised nutrition, movement support, and clinician\-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times. **Our Growth Story** * 130% YoY revenue growth and a 90% reduction in cash burn \- culminating in our $1\.15bn acquisition by Hims \& Hers in 2026, giving us the platform to take long\-term care global * Supported over 350k patients living with obesity across our 5 markets * Received selective NICE endorsement to provide services to the NHS * Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada. **How We Think About Talent** At Euc, talent is the growth engine behind everything we do. We're not here to fill roles or keep pipelines warm. We're here to find, engage, and land the people who raise the bar; by going where they are, earning their attention, and creating a hiring experience that converts. We move fast. Really fast. Because the best people don’t stay on the market for long and neither do we. **Here's How We Think** * Sourcing is king. The best candidates aren’t applying, they’re being found. We go outbound, get creative, and meet talent where they are. * Process mastery. Hiring at pace creates friction. We stay one step ahead, spotting bottlenecks early and clearing the path before they slow us down. * The recruiting funnel is a sales funnel. Drop\-off is a signal. We track it, understand it, and fix it. Every stage is a chance to win or lose great people. * Curiosity drives better outcomes. New tools, new tactics, new ideas. If it might work, we test it. Better hiring comes from constantly evolving how we do it. **What’s next?** We’re continuing to scale our UK business at pace, expanding our growth functions to support new products, channels, and patient acquisition strategies. That growth is only as strong as the people we hire. To support this, we’re looking for a Talent Partner focused on hiring for our Growth teams. This is someone who can build high\-quality pipelines from scratch, move quickly, and consistently land strong talent that helps us scale efficiently. **About The Role** This is a hands\-on IC role sitting within the Talent team, working directly with the Talent Acquisition Manager and alongside a team of Talent Partners. You’ll be a key part of the function, responsible for running end\-to\-end recruitment processes from day one. You’ll focus on hiring across our UK Growth teams, supporting areas such as marketing, partnerships, and commercial as we continue to scale. **What You'll Do** * Own and drive end\-to\-end hiring for growth roles across the UK, from initial role kick\-off to offer acceptance * Build high\-quality pipelines from scratch using outbound sourcing, referrals, and creative channel exploration * Run a consistent test–measure–learn cycle across sourcing channels and outreach to improve conversion at every stage * Work within our established talent systems and pressure test them — flagging what’s working, what isn’t, and why * Turn role requirements and market insights into sharp outreach messaging and compelling candidate narratives * Analyse funnel performance across sourcing, screening, and interview stages and act on it * Build clear hiring reports that track pipeline health, conversion rates, and time\-to\-hire across roles * Keep systems clean and structured across ATS, interview stages, and candidate data * Explore and apply AI tools to create efficiencies in sourcing, screening, and scheduling workflows * Stay across UK market trends, talent mapping, and competitor hiring activity to keep strategies sharp * Work closely with hiring managers to align on hiring needs, calibrate quality, and move quickly on decisions **About You** You’ve got 3–5 years in talent or recruiting, with real ownership over hiring for operational roles. You think about sourcing as the lever, not an afterthought. You’re comfortable reading funnel data, spotting gaps, and turning that into action and you’re curious enough to keep pushing on how hiring can be faster and better. **You’ll Likely Bring** * 3–5 years of in\-house recruiting experience preferably combined with time spent in an agency setting, ideally focused on growth hiring * Strong outbound sourcing instincts: you know how to find, engage, and convert candidates who aren’t actively looking * Experience hiring across multiple roles, teams, or markets at pace * Solid understanding of hiring funnels, ATS workflows, and how to keep process moving without dropping quality * Analytical nouse: you can read pipeline data and know where to focus to improve conversion * A genuine curiosity about AI tools and how they can make sourcing, screening, and coordination faster and smarter * Strong stakeholder management: you can align, push back, and keep hiring managers moving * Clear, compelling communication: from outreach to offer, you know how to land a message * Experience in fast\-paced or high\-growth environments is a plus * Based in London and able to be in the Old Street office 3 days a week **Why join Eucalyptus?** * Real scale, real fast — you’ll be hiring across multiple international markets, supporting teams that are scaling at pace * Build from scratch — this isn’t just inheriting pipelines. You’ll stand up hiring in new markets from zero, which is rare exposure at this level * Sourcing\-first culture — we believe great hiring starts with proactive talent discovery, and you’ll be in an environment that takes it seriously * Direct access to senior leadership — you’ll work closely with senior operators and hiring managers from day one * Fast feedback, low friction — strong candidates move quickly here. No drawn\-out processes or unnecessary blockers * Global exposure — you’ll be hiring across markets that most talent partners never get near *At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI\-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.*

Community Lead

Accurx

**Accurx is solving healthcare productivity for the NHS** For decades, the NHS has struggled with fragmented systems that make simple tasks feel impossible. At Accurx, we’re changing that by building a single, system\-wide platform that helps every patient get gold\-standard, efficient, and joined\-up care. What started as a way for GPs to text a patient, has now evolved into an all\-in\-one digital toolkit used by 98% of GP practices and 68% (and growing!) of NHS Trusts. Our platform now powers **Total Triage** to manage patient demand, and **Self\-Book** that lets patients schedule their own appointments in seconds. We’ve automated routine care with **Patient Questionnaires** for long\-term conditions, while **Accumail** finally allows staff\-to\-staff communication to happen instantly across different care settings. We’re now pushing the boundaries of the consultation itself with **Accurx Scribe** , our AI\-powered note\-taker that drafts medical notes in real\-time. We’re not just shipping features. We’re giving clinicians their time back and ensuring every patient journey is as smooth as it should be. **That sounds cool… what does a Community Lead have to do with it?** As our **Community Lead** , your role will be central to shaping how healthcare professionals connect, learn from one another, and advocate for better communication across the NHS. You'll support and scale one of the most engaged clinical communities in the UK, ensuring users feel supported day to day, while turning their insights into a core driver of product adoption, advocacy and brand trust. **The challenges you'll solve as our Community Lead** * Building strategic and large\-scale communities: Shaping and delivering the long\-term vision for our primary and secondary care communities, with community playing a clear role in driving product adoption and advocacy, not just engagement. This is a hands\-on role: you'll be actively running community campaigns, as well as setting direction. * Turning unstructured clinical conversations into scalable content: Creating repeatable, scalable ways to transform high\-volume community conversations into user\-led content, learning assets and programmes, using strong storytelling to make Accurx's value clear and compelling across the market. * Scaling advocacy through ambassadors and peer influence: Owning and evolving large\-scale ambassador and super\-user programmes that enable clinicians to influence peers authentically, and aligning this work closely with product and marketing priorities. * Evolving our community platforms and programmes: Making thoughtful calls on when existing tools are "good enough" and when they aren't, and helping Accurx invest in the right platforms, processes and operating models to support a growing, multi\-product, multi\-care\-setting community. **You should apply if...** * You have proven experience building and growing large\-scale communities (thousands of users), ideally in SaaS, tech or healthcare, this is essential for the role. * You've used community as a core driver of growth, product adoption or brand advocacy, rather than it being primarily focused on support, account management or research. * You have a strong track record of designing, running or scaling ambassador programmes or super\-user initiatives that drive peer\-to\-peer learning and influence. * You can point to clear examples of turning unstructured community conversations into scalable, user\-led content, with strong written communication and storytelling skills. * You bring a data\-informed and tool\-savvy mindset, using signals, feedback and AI to scale insight capture and content without losing authenticity. * You're a strong cross\-functional collaborator, comfortable partnering closely with Product, User Research, Product Marketing and Events. **What's in it for me?** You'll be joining an established but fast\-growing Tech for Good movement, where we're led by our **Principles** and our **mission** to Solve Healthcare Productivity. * £65,000 \- £85,000 salary \+ £30,000 share options * Benefits to suit you: adjust your healthcare cover, your pension or life insurance, whatever stage you're at in life * Flexible Working: We are an office first culture and ask that you're in our (dog\-friendly) Shoreditch office 3 days a week, with core hours of 10am–4pm * Time off: You'll get 28 days of holiday (plus bank holidays) and up to 4 weeks to work from anywhere per year * Family matters: We offer enhanced parental leave, fertility support and parental loss support * We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat! **Want to know more about the company or the hiring process?** Check out our **Careers page** and **Candidate hub** . **Find us across social media:** Medium, LinkedIn, X, Instagram and YouTube.

Customer Success Manager, Enterprise

Heidi

**Who We Are** Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible. We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients. In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals \- supporting 73 million patient visits in 116 countries. Today, more than ten million patient visits per month are powered by Heidi worldwide. Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health. **The Role** We are hiring a strategic Enterprise Customer Success Manager to serve as the senior accountable lead for our most complex NHS and private health system accounts in the UK and Ireland. This is not a relationship management role. You will act as a strategic consultant to executive decision\-makers inside NHS trusts and health networks — shaping deployment strategy, driving clinical and operational decisions, and building the internal organisational will to adopt and expand. At the same time, you will orchestrate a cross\-functional delivery team of Implementation Specialists, Clinical Associates, Account Executives, and Forward Deployed Engineers, keeping internal execution aligned to what you have committed to on the ground. You will own a portfolio of 10 to 15 large NHS trusts or strategic health organisations (250\+ users each), leading the full lifecycle from pilot design through implementation, adoption, expansion, and renewal. **What You’ll Do** **Act as a strategic consultant to executive stakeholders** * Lead executive\-level engagements with CIOs, CMOs, COOs, and clinical directors. Shape the customer’s thinking on deployment strategy, change approach, and long\-term value — not just report on progress. * Build the internal organisational case for adoption by helping executives understand what good looks like, what is blocking it, and what decisions are theirs to make. * Adapt your advisory style fluently across frontline clinicians, operational managers, IT leads, and board\-level executives. **Orchestrate the internal delivery team** * Serve as the accountable lead for the cross\-functional pod assigned to your accounts: Implementation Specialists, Clinical Associates, Account Executives, and Forward Deployed Engineers. * Translate executive commitments into clear delivery briefs. Hold the team accountable to outcomes without line authority. * Surface risk early, resolve internal ambiguity, and keep Product, Engineering, and Support properly informed so they can act when needed. **Lead multi\-site NHS rollouts** * Drive sophisticated, multi\-wave implementations with formal governance structures, clinical change management, and cross\-site coordination. * Design and oversee structured adoption programmes: training waves, competency assessments, workflow reinforcement, and coaching delivered in partnership with Clinical Associates on the ground. * Build success plans grounded in clinical and operational KPIs that are meaningful to NHS commissioners and trust leadership. **Own commercial outcomes** * Lead renewal conversations with strong, evidence\-based value narratives tied to clinical outcomes and usage data. * Identify and execute expansion opportunities across sites, departments, and specialties. Partner with Account Executives to close. * Contribute to NRR and portfolio growth across your account set. **Engage in pre\-sales and pilots** * Work alongside Account Executives to scope NHS pilots for success, shape deployment strategy, and run customer\-facing sessions when needed. * Design evaluation frameworks for pilots that are grounded in clinical and operational KPIs and translatable into multi\-year value narratives. **Shape How We Work** * Contribute to the frameworks, tools, and playbooks that turn complex NHS programmes into scalable, repeatable rollouts for the wider team. **What We’re Looking For** * NHS or health system experience: You understand how NHS organisations work — how decisions are made, who holds influence, and what governance and compliance obligations shape procurement and deployment. This is strongly preferred, not optional. * Executive advisory presence: You are comfortable being the least senior person in the room and still being the person who shapes the outcome. You have changed a senior stakeholder’s mind on a strategic decision, not just maintained a relationship. * Cross\-functional orchestration: You have driven accountability across teams you do not own — clinicians, engineers, commercial colleagues — through influence, clarity, and trust rather than authority. * Enterprise lifecycle ownership: 5\+ years in SaaS customer success or client\-facing roles, with at least 3 years managing enterprise accounts (250\+ users, high\-value ARR), across scoping, implementation, adoption, expansion, and renewal. * Change management: Experience leading multi\-site rollouts that drive genuine behaviour change and sustained adoption in complex organisations. * Commercial acumen: Strong on expansion, complex renewals, and contributing to NRR and portfolio growth. You can hold a commercial conversation without defaulting to the Account Executive. * Data to narrative: You translate usage patterns and outcome data into clear strategic narratives — adjusted in depth and style for IT, ops, and executive audiences. * Political intelligence: You read complex organisational landscapes quickly, work around internal factions, and stay credible across competing agendas without getting captured by any one of them. **What do we believe in?** Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership. * Live Forever \- Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters. * Practice Ownership \- Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character. * Small Cuts Heal Faster \- Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on. * Make others better \- Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output. Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering. **Why you should join Heidi 🚀** * Real product momentum. We're not trying to generate interest, we're channeling it. * Equity from day one. When Heidi wins, you win. You'll share directly in the success you help create. * Unmatched impact. Play a pivotal role at a critical growth moment \- working on a product that delivers tangible, real\-world value to clinicians and patients every day. * Work alongside world\-class talent. Join a team of operators and builders who've scaled unicorns. * Your health, covered. Comprehensive private medical and dental cover through Bupa, plus 24/7 mental health, coaching and wellbeing support through Sonder and a £100/month Healthy Heidi’s stipend. * Global parental leave. 26 weeks paid for primary carers and 18 weeks for secondary carers, subject to eligibility. * Fertility support. £7,000 one\-off payment, eligibility applies. * Learning \& development. £700 per year for courses, books, memberships, conferences and more. * Home office budget of £500 one\-off to set up a workspace you actually want to work in. * Recharge days after major milestones and busy periods so you can reset and come back strong. * Work from anywhere for up to 4 weeks per year, wherever the world takes you. * Clinical leave. 10 days per year for eligible clinical roles to maintain accreditation and requirements. * Flexibility that works. A hybrid environment, with 3 days in the office. **Heidi’s commitment to Diversity, Equity and Inclusion** Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all.

User Support Service Manager (Maternity Cover)

Accurx

**Accurx is solving healthcare productivity for the NHS** For decades, the NHS has struggled with fragmented systems that make simple tasks feel impossible. At Accurx, we're changing that by building a single, system\-wide platform that helps every patient get gold\-standard, efficient, and joined\-up care. What started as a way for GPs to text a patient has now evolved into an all\-in\-one digital toolkit used by 98% of GP practices and 68% (and growing!) of NHS Trusts. Our platform now powers Total Triage to manage patient demand, and Self\-Book that lets patients schedule their own appointments in seconds. We've automated routine care with Patient Questionnaires for long\-term conditions, while Accumail finally allows staff\-to\-staff communication to happen instantly across different care settings. We're now pushing the boundaries of the consultation itself with Accurx Scribe, our AI\-powered note\-taker that drafts medical notes in real\-time. We're not just shipping features. We're giving clinicians their time back and ensuring every patient journey is as smooth as it should be. **What impact will our User Support Service Manager have to do with it?** As the User Support Service Manager, you will directly shape the quality and consistency of our user experience. Your mission is to elevate our support function to a world\-class standard, ensuring Accurx stands out as a market leader during competitive tender processes. **Key Responsibilities \& Projects** We need a leader who can move at pace to drive high\-impact initiatives, including: * Boosting CSAT: Implementing strategies to quickly transform customer satisfaction. * Optimising Workflows: Automating responses and processes to drastically reduce first\-response and incident response. * Team Development: Raising performance standards and coaching the team to excellence. **What You’ll Manage Day To Day** * People Leadership: Line manage a team of Support Specialists and Seniors. You'll own 1:1s, performance reviews, career development, and hiring/probation decisions, creating an environment where your team can excel. * Daily Operations, Scheduling \& Weekend Cover: Lead daily standups, manage the team rota, oversee shift scheduling, and handle leave requests to ensure seamless coverage. This role includes participating in weekend cover to support our 7\-day operations. * Onboarding \& Training: Own the end\-to\-end onboarding journey for new hires, delivering and assessing training modules to set a world\-class standard from day one. * Quality Assurance \& Coaching: Run regular QA reviews and ticket scoring to uncover coaching opportunities and boost CSAT. You'll also scale our QA framework by introducing modern metrics like Intercom CX scores. * AI \& Automation: Integrate smart tooling and AI into daily workflows to drive team efficiency, quality, and an elevated support experience. * Incident \& Complaint Management: Act as the first commander on operational incidents, coordinating proactive user updates, and manage the end\-to\-end complaint process to turn negative feedback into actionable insights. * Tech Stack Mastery: Work daily across Intercom (for queue monitoring, routing, and QA), scheduling tools, reporting dashboards, and internal people systems for performance tracking. **What Makes You a Great Fit** We need someone who delivers impact fast. * Immediate Momentum: You integrate quickly, build trust effortlessly, and master our tools without hand\-holding. You’re energetic, visible, and ready to lead from day one. * The 12\-Month Playbook: You’ve successfully transformed KPIs and overhauled service management in a similar SaaS or startup environment before. * Tech\-Forward Operations: You’re an automation and AI wizard who knows how to scale efficiency quickly. * Calm Under Pressure: You deliver at pace. When volume spikes or incidents occur, you keep the team focused and the service running smoothly. * Proactive Friction\-Fixing: You look past individual tickets to solve root\-cause problems in our tools, processes, and user journeys. * Collaborative Diplomacy: You easily bridge the gap between Engineering, Marketing, and Clinical teams, turning user insights into cross\-functional action. **What's in it for me?** You'll be joining an established but fast\-growing Tech for Good movement, where we're led by our Principles and our mission to Solve Healthcare Productivity. * Salary £40\-50K * Benefits to suit you: adjust your healthcare cover, your pension or life insurance, whatever stage you're at in life * Flexible Working: We are an office\-first culture and ask that you're in our (dog\-friendly) Shoreditch office 3 days a week, with core hours of 10am–4pm * Time off: You'll get 28 days of holiday (plus bank holidays) and up to 4 weeks to work from anywhere per year * Family matters: We offer enhanced parental leave, fertility support and parental loss support * We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat! Want to know more about the company or the hiring process? Check out our Careers page and Candidate hub. Find us across social media: Medium * LinkedIn * X * Instagram * YouTube

Technical Product Manager - (Clinical Integrations) - UK

Heidi

**Who is Heidi?** Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others. We move quickly where it matters and stay grounded in what’s proven, shaping healthcare’s next era. Ready for the challenge? The Role Heidi operates across US, UK, Australia and beyond — and integrations are the connective tissue that makes it work everywhere. This PM role is a central platform function: the common layer through which every Heidi product (Scribe, Comms, Evidence) interfaces with the external systems clinicians already live in. EMRs. Scheduling systems. Document stores. Clinical references. Secure messaging. Wherever clinicians already work, Heidi should plug in without making them think. The integration stack is real and in motion: SMART on FHIR launches inside the chart, structured write\-back into Epic, Cerner, Athena, MEDITECH Expanse, Veradigm, Best Practice. HL7 ADT feeds for patient demographics. Pre\-charting from appointment data. The Integration Marketplace — surfacing Scribe, Comms and Evidence integrations in one place — is being rebuilt now, and you’ll own where it goes next. You’ll own the integration framework, the customer\-facing marketplace, and the roadmap that decides which connector ships next and how deep it goes. A small dedicated engineering squad sits alongside you. A new integration framework is rolling out. The marketplace is being unified across product lines. You’re picking up a running operation with strong opinions about where it goes. Half your time is building the platform — the framework, the standards, the shared infrastructure every connector benefits from. The other half is customer\-facing enablement: working directly with accounts, regional teams and commercial to get integrations live and keep them healthy. The hard part is that every customer feels bespoke, three regional teams are always pulling in different directions, and real EMR behaviour rarely matches the spec. You’ll need to hold the line between configuring for one account and building for the platform. You need to understand how a real EMR write\-back actually works — encounter IDs, appointment IDs, patient context, addendum vs edit, side\-by\-side comparison, sectional mapping, the lookup tables that break in v1\.0\.2 of the desktop app. You need to know when a customer request is a one\-account fix and when it’s a framework change that touches every EMR. You need to be the person engineering trusts to call the build\-vs\-configure trade\-off, and the person commercial trusts when they’re scoping integration requirements into a contract. What you'll do * Own product strategy and roadmap for Heidi’s integrations surface — the framework, the marketplace, and the individual EMR and non\-EMR connectors — setting clear goals and being held accountable to achieving them * Decide which integrations to build, which to deepen, and which to deprecate, balancing customer demand, regional pull and engineering cost * Serve as the central integration layer for Heidi’s product lines — when Scribe, Comms or Evidence needs to connect to an external system, the path runs through you * Own the Integration Marketplace as a single experience across Scribe, Comms and Evidence — including discoverability, multi\-player setup and the closed loop on integration requests from growth * Drive the migration to the new integration framework so every connector benefits from shared infrastructure: sectional notes write\-back, error handling, analytics instrumentation, multi\-tenancy * Translate messy EMR realities — HL7 ADT messages, FHIR resources, Athena shell accounts, Cerner addendum behaviour, MEDITECH Expanse approval pathways, Best Practice workflows — into product specs engineering can build against * Set the standard for integration quality and reliability — error handling, write\-back confirmations, latency, recovery from upstream failures — and be accountable to it * Be the connective tissue between US, UK and APAC regional teams: absorbing their competing priorities and translating them into a coherent platform roadmap rather than a queue of one\-offs * Work directly with EHR partners, integration engines and platform teams to stay ahead of API changes and certification requirements * Connect field signal back to the framework: when the same gap shows up across three accounts or three regions, consolidate it into a platform fix instead of three bespoke ones * Expand integrations beyond EMRs — document stores (SharePoint, GDrive, OneDrive), clinical and drug references, scheduling systems, secure messaging — wherever clinicians already work. If we'd worked together the last 6 weeks, you'd have: * Shipped the migration of an existing integration (e.g. Athena) onto the new framework and unblocked sectional notes write\-back and mobile parity as a downstream consequence * Spent half\-days with three customer accounts watching clinicians actually use the EMR alongside Heidi — Cerner clinician mapping, Athena multi\-department provider setup, MEDITECH Expanse review\-ambient flow — and come back with discrete tickets that changed the next sprint * Diagnosed why outbound write\-back was failing for a specific Veradigm customer, traced it through the logs to a feature flag mismatch, and shipped the fix without waiting for a release train * Written the Integration Marketplace PRD that aligned Scribe, Comms and Evidence integrations into a single surface, with success metrics that commercial actually believes * Made a build\-vs\-configure call on an NHS letter\-flow request — proved demographic extraction from a couple of ADT messages before committing to a full integration engine connection — and brought the regional team along for the ride * Said “no” to a one\-off customer integration request and turned it into a framework capability that unblocked three other deals across two regions What you'll need * BA/BS in a technical or analytical field (Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences or related) * 4\+ years in product, integrations or technical roles — we care more about what you’ve shipped than years on the clock * Real fluency with healthcare interoperability: SMART on FHIR, HL7 v2 (ADT, ORM, ORU), FHIR resources, OAuth flows for clinical apps. This is a requirement, not a nice\-to\-have * Experience shipping platform or framework products where what you build for one customer becomes a configurable module for the next * Comfort making build\-vs\-configure trade\-offs daily, and the judgment to know when a shortcut today costs three deployments tomorrow * The ability to hold a coherent roadmap under pressure from multiple regional teams with competing priorities * Diagnostic data fluency: you can read integration logs and distinguish a model problem from a framework problem from a customer\-specific configuration issue * A romantic streak about software and a belief that great design transforms someone’s day * You build with AI tools (Cursor, Claude Code, whatever ships faster) and can show what you’ve made with them * Fluency with core LLM concepts and systems (prompting, fine\-tuning, embeddings, retrieval, evaluation) and the judgment to translate these into reliable, user\-facing products * Strong opinions, weakly held: you’ll shift the room when you’re right If you answer 'NO' to these questions, this may not be the job for you: * Are you an execution powerhouse? * Have you shipped something this week? * Are you good at games? * Did you have a weird teenage hobby? * Are you able to execute without a legion of data analysts, product marketers, and research coordinators at your beck and call? * Does the prospect of making health systems a lot nicer make you feel fuzzy inside? **The Way We Work** * Build to Last We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day. * Own Your Practice Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together. * Move Fast, Stay Steady We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make. * Make Others Better Honest feedback, steady support, and shared growth keep our teams improving together. **Why you should join Heidi 🚀** * Real product momentum. We're not trying to generate interest, we're channelling it. * Equity from day one. When Heidi wins, you win. You'll share directly in the success you help create. * Unmatched impact. Play a pivotal role at a critical growth moment \- working on a product that delivers tangible, real\-world value to clinicians and patients every day. * Work alongside world\-class talent. Join a team of operators and builders who've scaled unicorns. * Your health, covered. Comprehensive private medical and dental cover through Bupa, plus 24/7 mental health, coaching and wellbeing support through Sonder and a £100/month Healthy Heidi’s stipen

Senior QA, L&D & Enablement CS Manager

HeliosX Group

Ready to revolutionize healthcare, making it faster and more accessible than ever before? **How We Started** Founded in 2013 by Dwayne D’Souza, HeliosX was built on a simple but powerful idea: healthcare should be easier to access, faster to receive, and centred around the individual. From day one, we’ve grown without external funding; scaling profitably through technology, disciplined execution, and deep medical expertise. What started as a challenger idea has become one of the most significant healthcare platforms operating globally today. **Where We Are Now** We’ve earned the trust of millions of people worldwide through category\-leading products and well\-known brands, including MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A key driver of our success is vertical integration; we operate our own manufacturing and proprietary products, led by in\-house medical teams, researchers, and pharmacists at the top of their fields. In 2025, HeliosX treated more than 1\.7 million patients globally and reached £781m in revenue, representing \+337% year\-on\-year growth and cementing our position as the clear market leader in the UK. That growth translates into real\-world outcomes: our weight\-loss treatments helped patients lose 8\.5 million kilograms of excess weight in 2025 alone, contributing to an estimated 1,300 fewer cardiac events. This is growth with measurable, life\-changing impact at scale. Today, we operate across four international markets, with successful launches in Germany and Canada and continued expansion in the US. We were also recently recognised in the Sunday Times Top 100 fastest\-growing tech companies, further validation of both our momentum and our ambition. **Where We’re Going** 2026 is a step\-change year. Our ambition is to reach £1\.6bn in revenue, expand from four to eight global markets and significantly broaden our condition and treatment portfolio. Over the coming years, you’ll help shape HeliosX into a truly world\-leading healthcare partner; one that combines scale, speed, and clinical rigour to redefine how personalised care is delivered. Joining HeliosX now means building systems, teams, and products that will define the next decade of digital healthcare, and doing work that genuinely improves lives, at global scale. **There’s never been a more exciting time to join HeliosX. Come be a part of making our dream of easier and faster healthcare a reality!** HeliosX is hiring its first Senior Quality \& Enablement Manager. This is a high\-ownership role sitting at the intersection of Learning \& Development and Quality Assurance within Customer Care. You'll inherit foundational frameworks in both L\&D and QA, alongside transforming them into best\-in\-class scalable systems, directly raising the bar on agent performance, customer experience \& compliance across a fast\-scaling, regulated HealthTech environment. You'll operate as a credible hands\-on leader: equally comfortable setting strategy and executing it. Partnering with CS Leadership, Team Leaders, Operations, Clinical teams \& Vendor Management. You'll also ensure quality and learning are consistently embedded across in\-house and BPO delivery channels. This is an individual contributor role to start \- with a clear trajectory toward building and leading a team. **What You’ll Be Doing** **L\&D Ownership** * Take ownership of the existing L\&D framework and evolve it into a scalable learning infrastructure — defining clear pathways from new hire onboarding through to continuous development and role progression * Establish training standards, governance, and documentation practices that hold across internal teams and BPO partners * Design and deliver onboarding programmes, change training, policy updates, and performance improvement initiatives that are practical, engaging, and fit for a regulated healthcare context * Own the L\&D roadmap, keeping it aligned to business priorities, regulatory requirements, and QA findings **Quality Assurance Ownership** * Take ownership of the existing QA framework and lead a structured review — redefining methodology, scoring rubrics, calibration processes, and governance from first principles * Ensure the QA framework reflects the standards of a regulated HealthTech environment: compliance, clinical safety, and customer experience all embedded * Run calibration sessions across internal teams and BPO partners, and own QA reporting — translating data into clear, actionable recommendations for CS Leadership * Drive QA as a performance lever, not a compliance exercise **Performance \& Continuous Improvement** * Build a closed feedback loop between QA findings and training design — quality data should directly inform learning priorities * Track and report on key metrics: QA scores, CSAT, resolution rate, training completion, and SLA adherence * Proactively identify capability gaps and design interventions before they become performance problems * Leverage AI across workflows wherever it can meaningfully elevate the CS organisation **What You'll Bring To The Role** * 5\+ years across L\&D and/or QA within a Customer Service or operational environment — with genuine depth in both disciplines, not just exposure * Proven experience designing QA frameworks from scratch or significantly overhauling existing ones — including methodology, calibration, and performance reporting * Strong instructional design and facilitation skills, with the ability to build training that lands across diverse audiences, geographies, and delivery channels * Analytical rigour — able to interpret quality and performance data and turn it into clear recommendations, not just reporting * Experience operating across in\-house and BPO/outsourced delivery models (highly desirable) * Background in a regulated environment — HealthTech, healthcare, fintech, or similar (strong advantage) * International or global scope experience (strong advantage) * The ability to influence and drive change without formal authority across a complex, cross\-functional stakeholder environment **Why work with us?** At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission \- but we need more talented folks to join us, if we want to achieve our global ambitions! Aside from working with our all\-star team, here are the other benefits of coming on board: * 25 days holiday plus UK Bank Holidays (excluding two per year) * Private health insurance, along with extra dental and eye care cover * Pension scheme * Enhanced parental leave * Cycle\-to\-work Scheme * Electric Car Scheme * Free Dermatica and MedExpress products every month, as well as family discounts * Home office allowance * Access to a Headspace subscription, discounted gym memberships, and a learning and development budget (alongside audible subscription)

Clinical Lead - New Products

Eucalyptus

**About Eucalyptus** We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long\-term care. Eucalyptus is now part of Hims \& Hers, the global leader in personalised health and wellness. Euc is the company behind Juniper, one of the world's largest weight\-management programs combining GLP\-1 medication with personalised nutrition, movement support, and clinician\-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times. **Our Growth Story** * 130% YoY revenue growth and a 90% reduction in cash burn \- culminating in our $1\.15bn acquisition by Hims \& Hers in 2026, giving us the platform to take long\-term care global * Supported over 350k patients living with obesity across our 5 markets * Received selective NICE endorsement to provide services to the NHS * Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada. **About The Role** This is a rare opportunity for a practising GP who is done with the constraints of traditional practice and wants to help shape what modern medicine looks like for women in the UK. You'll deliver exceptional clinical care across our services — diagnostics, hair loss, metabolic health — while helping us get the operational side of patient care right. This is a hands\-on, patient\-first role where your frontline experience is the most important thing you bring. You’ll work cross\-functionally with Operations, Commercial, Product and Design to bring new services to life — from early validation through to live delivery — and shape what’s to come. **Responsibilities** **Patient Care** * Deliver high\-quality, personalised consultations across diagnostics, hair loss, hormone health, and other new services in future * Conduct in\-depth lifestyle and diagnostic appointments, interpreting results and translating them into clear, actionable plans for patients * Prescribe independently within your scope, applying sound clinical judgement and evidence\-based practice * You’ll also be excited to use new digital tools and AI to enhance consultation quality, customer experience, and clinical efficiency. **Team development** * Manage the clinical workforce across diagnostic and hair workstreams — ensuring consultations and treatment decisions meet the highest standards * Act as a point of escalation for complex or borderline cases, supporting other clinicians where needed * Lead the induction and ongoing training of our clinical team, ensuring all clinicians are confident and competent across our treatment areas * Proactively identify development needs across the prescribing team and run regular clinical learning sessions — whether formal case reviews or informal catch\-ups — to keep the team sharp and connected * Foster an open safety culture where questions are welcomed, uncertainty is normalised, and standards are consistently upheld **Operational Excellence** * Work closely with the operations team to identify friction points in the patient and clinician journey and help resolve them practically * Follow and contribute to clinical SOPs, treatment protocols, and decision pathways — flagging where they need refining * Participate in clinical governance, audit, and outcome review to keep standards high as we scale * Be a dependable clinical presence for the ops team — responsive, practical, and easy to work with **Product Advisory and Strategy** * Provide day\-to\-day clinical input to cross\-functional squads — product, design, and engineering * Contribute to clinical content — patient\-facing materials, clinical education, and internal content * Work with a multifunctional team to review, challenge, and co\-design clinical pathways, treatment protocols, patient journeys, and operational protocols * Metabolic health and hormonal health conditions and are future areas of interest for the business. You will work on new ideas which we may want to validate in future, and shape those ideas with clinical input and context — acting as a thinking partner to the product and commercial teams as we explore what comes next. **Essential** **Who You Are** * MBBS or equivalent; full GMC registration with a licence to practise — active and in good standing * Committed to ongoing CPD and revalidation throughout this role * Substantive experience as a GP, with further training or demonstrable interest in Women’s Health, hormone health, or menopause medicine * Interest in obesity management, including pharmacological and behavioural approaches * Experience in both NHS as well as private practice, with digital health or telemedicine experience * Experience supervising, mentoring, or training other clinicians — formally or informally * Thrives on working in a fast\-moving environment where things aren't always perfectly defined **Nice to have** * Grounding in lifestyle medicine, metabolic health, or preventive care * Demonstrable experience working in, or closely alongside, a startup or high\-growth environment * Experience working in a multifunctional teams alongside, Operations, Product and Design **Behaviours \& Attitudes** * Acts like an owner – You take full responsibility for patient outcomes, knowing when to lead from the front and when to empower others to deliver their best work. * Relentlessly patient\-first – You’re deeply motivated to improve care quality and patient outcomes. You never lose sight of who we serve. * High standards, low ego – You move fast, expect excellence, and stay humble. You give and receive feedback well and lead with accountability. * Systems thinker, clear communicator – You distil complexity into clear, actionable plans. You bring others with you through structure and storytelling. * Resilient and focused – You thrive in pace and ambiguity. You cut through noise, stay calm under pressure, and get things done. * Curious and impact\-driven – You challenge how things are done and constantly look for better ways to deliver outcomes at scale. **So, why join Eucalyptus?** Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well\-being, fertility, skincare, and preventative health. **Here’s What Makes Joining Euc Unique** * What’s next \- Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem. * Build something world\-changing \- We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast\-paced, and deeply rewarding. * Make real impact \- You will deliver work that directly shapes patient outcomes and scales evidence\-based care across markets. * Accelerate your growth \- You will have high ownership, continuous feedback, and dedicated development support. * Join a motivated team \- You will collaborate with talented peers to solve complex clinical and operational problems at scale. What’s ahead in the UK * Invest in your growth – Annual development budget plus 3 days of professional development leave * Work flexibly – Hybrid setup in our Old Street office, designed for focus and collaboration * Support your well\-being – Private health insurance through Vitality or opt for a monthly wellness allowance to spend on what matters most to you * Take time off – 25 days of holiday, enhanced parental leave and work from anywhere 3 weeks out of the year * Join a connected team – A vibrant office culture with regular socials, clubs, after\-school sport, and seasonal events *At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI\-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.*

Customer Success Manager, Mid-Market

Heidi

**Who We Are** Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible. We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients. In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals \- supporting 73 million patient visits in 116 countries. Today, more than ten million patient visits per month are powered by Heidi worldwide. Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health. **The Role** We are hiring a commercially driven Mid\-Market Customer Success Manager to own a portfolio of approximately 50 accounts and a \~£2\.5M ARR book of business across UK mid\-market healthcare organisations. This is a full\-ownership commercial role. You will carry an ambitious quota covering NRR, renewal, and expansion, manage your own pipeline, forecast accurately, and work in close partnership with Account Executives to grow your book. You are not a support function \- you are a revenue owner. The right person for this role has thrived in a high\-volume, multi\-product SaaS environment where they were expected to carry a real number, manage pipeline with rigour, and proactively position multiple SKUs to existing accounts. You are energised by working across a large portfolio simultaneously, you spot commercial signals early, and you know how to move an account from adoption to expansion without waiting to be asked. **What You’ll Do** **Own your commercial pipeline** * Carry and forecast a renewal and expansion pipeline across your full portfolio. Hit your number. * Build and maintain expansion hypotheses for every account \- backed by usage depth, adoption maturity, and stakeholder readiness \- and convert them into revenue. * Position the full Heidi product suite proactively to existing accounts, identifying the right SKU fit and sequencing multi\-product conversations with confidence. * Partner closely with your aligned Account Executives on upsell and cross\-sell: bring the account context, co\-develop the commercial approach, and close together. * Manage renewal processes end to end \- from early risk identification through negotiation and signature \- without defaulting to your AE for the hard conversations. **Manage a high\-volume portfolio with rigour** * Own approximately 50 accounts simultaneously. Operate with a clear prioritisation model that keeps at\-risk accounts protected, healthy accounts growing, and no account left unattended. * Maintain accurate account health data, forecasts, and pipeline in HubSpot. Your book should be readable by anyone on the team without a briefing from you. * Build and execute account\-specific success plans that map customer goals to measurable outcomes, reviewed at predictable cadences. * Run high\-quality QBRs that quantify value delivered, surface the next commercial opportunity, and create exec\-level alignment. **Drive adoption and outcomes** * Take accounts from pilot through full deployment, leading implementation coordination, training waves, and clinical workflow integration. * Use usage data and adoption signals to intervene early \- before a customer knows they have a problem. Translate data into clear, customer\-ready narratives. * Apply structured change management: training cadences, competency checks, and workflow reinforcement \- to move clinicians from activation to habit. * Work with Customer Success Associates where available, providing clear direction and maintaining full accountability for outcomes. **Manage risk proactively** * Identify churn risk from leading indicators \- usage drop, stakeholder change, disengagement, competitive noise \- not from NPS surveys or lagging signals. * Surface risk early internally with a clear diagnosis and a plan, not just a flag. * Own recovery plans for at\-risk accounts and execute them without waiting for escalation. **Collaborate and contribute** * Maintain a tight, professional working relationship with your AE counterpart. Align on account strategy, share intelligence, and move in the same direction commercially. * Advocate for customer needs internally with clarity, evidence, and prioritisation \- not volume. * Contribute to playbooks, commercial frameworks, and team knowledge that make the wider CS team sharper. **What We’re Looking For** * Commercial track record in SaaS: 3–5\+ years in a customer success or commercial account management role at a B2B SaaS company. You have carried a real quota, managed pipeline, and hit expansion and renewal targets in a multi\-stakeholder environment. * Multi\-product fluency: Experience positioning and expanding across multiple SKUs within an existing customer base. You understand how to sequence a multi\-product conversation and build the commercial case for each product. * High\-volume portfolio management: Comfortable owning a large book of accounts simultaneously without letting anything fall through the cracks. You have a system, and it works. * Pipeline discipline: You forecast accurately, update your CRM without being asked, and can walk anyone through your book at any time. Pipeline hygiene is not an admin task for you — it is how you think. * AE collaboration: You know how to work with a sales partner — sharing account intelligence, aligning on commercial approach, and closing together. You do not wait for the AE to initiate; you bring them in at the right moment. * Proactive commercial instinct: You spot expansion signals before the customer asks for more. You build hypotheses, bring evidence, and move accounts forward without being prompted. * Renewal ownership: You lead renewal conversations yourself, including the hard ones. You build value narratives from outcome data and can hold a commercial conversation without defaulting to your AE. * Data literacy: You use usage and adoption data to make decisions, build customer narratives, and support commercial conversations. You do not need an analyst to tell you what is happening in your portfolio. * Healthcare a meaningful advantage: Familiarity with clinical workflows, NHS or private healthcare operations, or health system procurement helps you ramp faster and earn credibility with clinical stakeholders sooner. **What do we believe in?** Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership. * Live Forever \- Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters. * Practice Ownership \- Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character. * Small Cuts Heal Faster \- Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on. * Make others better \- Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output. Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering. **Why you should join Heidi 🚀** * Real product momentum. We're not trying to generate interest, we're channeling it. * Equity from day one. When Heidi wins, you win. You'll share directly in the success you help create. * Unmatched impact. Play a pivotal role at a critical growth moment \- working on a product that delivers tangible, real\-world value to clinicians and patients every day. * Work alongside world\-class talent. Join a team of operators and builders who've scaled unicorns. * Your health, covered. Comprehensive private medical and dental cover through Bupa, plus 24/7 mental health, coaching and wellbeing support through Sonder and a £100/month Healthy Heidi’s stipend. * Global parental leave. 26 weeks paid for primary carers and 18 weeks for secondary carers, subject to eligibility. * Fertility support. £7,000 one\-off payment, eligibility applies. * Learning \& development. £700 per year for courses, books, memberships, conferences and more. * Home office budget of £500 one\-off to set up a workspace you actually want to work in. * Recharge days after major milestones and busy periods so you can reset and come back strong. * Work from anywhere for up to 4 weeks per year, wherever the world takes you. * Clinical leave. 10 days per year for eligible clinical roles to maintain accreditation and requirements. * Flexibility that works. A hybrid environment, with 3 days in the office. **Heidi’s commitment to Diversity, Equity and Inclusion** Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all.

UK&I Partnerships Lead

Featured

Heidi

**Who is Heidi?** Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible. We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients. In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals \- supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide. Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health. **The Role** EHR and PMS integrations are a core strategic lever for Heidi, driving global revenue, expanding distribution, and improving clinician efficiency. As the UK\&I Partnerships Lead, you’ll lead Heidi’s work with integration and ecosystem partners, helping us scale adoption through strong commercial and technical alignment. You’ll be commercially sharp and technically curious \- someone who can speak both business and product fluently. You know how to turn partnerships into pipelines, and integrations into impact. **What You’ll Do** * Lead Heidi’s integration strategy and future strategic bets across UK\&I. * Build and manage strategic partnerships with leading EMR, EHR, and PMS providers to extend Heidi’s reach and impact. * Prioritise integrations based on market reach, readiness, and customer impact, ensuring effort aligns with commercial value. * Oversee integration partnerships end\-to\-end \- from technical scoping and onboarding to launch and enablement. * Activate integrations through co\-GTM, referral, and reseller motions that translate into pipeline and adoption. * Negotiate partnership agreements that balance strategic alignment with clear commercial outcomes. * Collaborate cross\-functionally with Product, Engineering, and Growth to design integrations that are both technically robust and commercially scalable. * Build feedback loops and performance dashboards to track partner success, revenue contribution, and customer value. **What We Will Look For** * 4\+ years of experience in partnerships, channel, or commercial roles \- ideally in SaaS, healthtech, or platform ecosystems. * Proven success delivering growth through integration or ecosystem partnerships. * A strong grasp of B2B integration models, co\-selling, or platform GTM strategies. * Excellent stakeholder management, negotiation, and relationship\-building skills. * A structured, strategic approach to prioritisation and execution. * A collaborative mindset \- you thrive at the intersection of commercial strategy, product development, and customer success. **What do we believe in?** Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership. * Live Forever \- Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters. * Practice Ownership \- Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character. * Small Cuts Heal Faster \- Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on. * Make others better \- Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output. Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering. **Why you should Join Heidi 🚀** * Real product momentum. We’re not trying to generate interest, we’re channeling it. * Equity from day one. When Heidi wins, you win. You’ll share directly in the success you help create. * Unmatched impact. Play a pivotal role in shaping our GTM efforts at a critical growth moment \- all while working on a product that delivers tangible value to clinicians and patients every day. * Work alongside world\-class talent. Join a team of operators and builders who’ve scaled unicorns. * Global reach. Help shape our international expansion as we bring Heidi to key international markets. * Growth and balance. Enjoy a £500 personal development budget, dedicated wellness days, and your birthday off to recharge. * Flexibility that works. A hybrid environment, with 3 days in the office. **Heidi’s commitment to Diversity, Equity and Inclusion** Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all.

Technical Support Lead

Anima

I quit medicine because I kept watching patients die needlessly, for avoidable reasons. In almost every case, the science and the clinicians were fine. It was the system around them that failed: the way information moved, the way decisions got routed, and the way fragmented teams and fragmented data turned solvable problems into tragedy. Our mission is human wellbeing, and we're focusing on the breakthrough technology of personalised medicine. Since the beginning, our proprietary insight has always been that the company to create a true active learning data engine with a loss function against human wellbeing would be the one to crack it, becoming one of the most impactful companies in the world as a result. We're now in 1,100\+ clinics, across 4 product lines, serve \>20% of the UK population, and have solved \>5\.7 million patient cases in the past 12 months alone, saving an estimated 8,600 lives. We are cash flow positive, growing fast, and have a tight crew of \~35 people. Multiple trillion\-dollar companies will be built in healthcare over the next two decades, and we intend to be one of them. We have a knights of the round table culture with a flat hierarchy, where we empower builders to have outsized impact on millions of lives, and where we collaboratively converge on the optimal action without dogma or ego. We're all here to serve a greater mission than ourselves. The closest analogy for our culture is probably Firefly (the TV series): a small crew on a ship at the frontier, each person exceptional in a specific way, deeply loyal to each other and the mission, resourceful under constraints, and having a genuinely good time doing something that matters. We're carefully curated, lean, and wholeheartedly in. If you want your skills to be at the highest possible stakes, you belong at Anima. Your work here will save lives. * Shun Role Overview Anima is hiring another **Technical Support Lead** to ensure every user interaction is fast, empathetic, and effective. We’re looking for a technical IC who takes genuine pride in building and delivering world\-class support that drives customer satisfaction, retention, and growth. **As the second dedicated hire in this function, you’ll own and define how world\-class support operates at Anima, setting the blueprint for our long\-term success.** You’ll be a true player\-coach: co\-leading Anima’s support desk, resolving customer issues via chat, email, and video calls, while also designing automations and workflows, creating the documentation and SOPs, and building the playbooks that will help us scale a high\-performing support organization. Example Tasks You May Own * Handle inbound support conversations via Intercom, from simple questions to complex troubleshooting. * Host short virtual calls with customers to resolve issues quickly. * Create high\-quality Linear tickets with full reproduction steps, logs, and customer impact details. * Build and maintain an internal support knowledge base for faster issue resolution. * Contribute to and improve our Help Centre with clear, helpful articles. * Record short Loom videos to walk customers through solutions or product features. * Identify recurring customer pain points and work with product to address them. * Track and report key support metrics such as first response time, CSAT, and resolution time. * Regularly assess where support time is spent and propose automation opportunities with the growth team. * Implement automations to speed up ticket routing, triage, and follow\-up. What We’re Looking For * Customer\-First Mindset + You love speaking with customers and solving their problems quickly, clearly, and empathetically. + You see every conversation as a chance to build trust and deepen relationships. + You adapt your tone and style to fit the customer’s needs and background. * Relentless Problem Solver + You enjoy diving deep into issues and finding solutions, even when they are messy or ambiguous. + You are comfortable working in Intercom for hours, chasing down answers, and following threads until they are resolved. + You proactively escalate product bugs or usability issues with clear, actionable context for engineering. * Product Expertise \& Cross\-Functional Working + You become a true product matter expert across all Anima product lines. + You create high\-quality Linear tickets that contain all relevant details for the product team to reproduce and fix issues. + You work closely with product managers and engineers to ensure bugs and customer concerns are understood and prioritised. + You work closely with the revenue team to identify the best cross\-selling/up\-selling opportunities * Operational Precision and Strategic Thinking + You keep support processes organised, documented, and efficient. + You regularly assess which activities take the most time and identify opportunities for automation, working with the growth team to implement solutions. + You take pride in ensuring no ticket or customer query is ever left unresolved. * Clear, Concise Communication + Exceptional written communication skills that make complex topics simple and professional. + Comfortable switching between detailed internal notes for engineers and friendly, approachable messaging for customers. * Calm Under Pressure + You can manage multiple conversations and priorities without dropping the ball. + You stay composed and constructive, even when customers are frustrated or urgent issues arise. Bonus Points * Experience with Intercom or similar support platforms. * Experience supporting a complex product with a wide variety of stakeholders across different levels of technical competency. * Familiarity with healthcare, SaaS, or other complex Operating System (OS) style platforms. * Interest in process automation tools such as Zapier, Notion, or Retool. * Prior experience in Implementation or Teaching. * Prior experience in a startup or fast\-moving environment. Experience \& Attributes * 2\+ years of professional experience in customer support, operations, or a similar role. This role is open to candidates of all experience levels, with potential to grow into leadership responsibilities such as leading a team and shaping technical direction. * Demonstrated success supporting a complex product for diverse stakeholders. * Track record of reliability and ownership. * Mission\-aligned and passionate about improving healthcare and creating real\-world impact. This Role Is Not For * People looking for a temporary role before moving to another function. * Those who dislike repetitive problem\-solving or spending extended time in support tools. * Anyone who avoids direct customer interaction. * People who need a perfectly predictable day\-to\-day workload. This role is remote, with a preference for candidates based in the UK timezone.

Microsoft Dynamics Engineer

Simplyhealth

**About The Role** **Microsoft Dynamics Engineer** **Contract – Permanent** **Location – Hybrid with occasional travel to Andover Office** **Salary\- £60,000 to £65,000** **Hours – Monday to Friday 9am to 5pm** We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B\-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals. We're looking for a Microsoft Dynamics Engineer to design, develop and support our Microsoft Dynamics 365 Finance \& Operations platform, helping to improve financial processes, reporting and business performance across the organisation. Working closely with Finance, IT and business stakeholders, you'll deliver system enhancements, develop Power Apps and Power Automate solutions, create reports using Financial Report Designer and Power BI, and integrate Dynamics with other business systems. You'll also manage releases, maintain system performance, security and data integrity, and ensure the platform continues to meet evolving business needs. You'll play a key role in driving continuous improvement by automating processes and controls, supporting financial reporting, troubleshooting issues, and identifying opportunities to leverage cloud technologies, AI and automation. Working alongside our external support partner and internal teams, you'll help shape the future roadmap for Dynamics while ensuring robust governance and compliance. This role is ideal for someone with strong Microsoft Dynamics 365 Finance \& Operations expertise, experience with Azure, Power Platform and reporting tools, excellent problem\-solving skills, and a collaborative approach to delivering business\-focused technology solutions. What’s in it for you As well as a competitive salary, our benefits package includes: * Group bonus scheme * Generous pension with a 6% pension gift from us * 36 days holiday (with the option to buy and sell a further 5 days) * Flexible benefits pot (which you can choose to use against some great benefits such as critical illness, private healthcare scheme, shopping vouchers and more) * Your own health plan * Access to a wellbeing hub * Shopping discounts * Recognition awards healthcare scheme healthcare scheme * Give as you earn * 3 volunteering days We have a head office in Hampshire, but depending on your role, you’ll be able to enjoy our ‘smart working’ approach This means you can flex when and where you spend your time. For many of us this means day to day work can be handled remotely, but there will also be times when we need to come together in the office to collaborate, attend training sessions, induction, briefings and more. **About You** What we’re looking for: * Experience in delivering robust, scalable solutions that support process automation and data access from Dynamics 365 F\&O * Setting up and managing build and release pipelines using tools like Microsoft Power Platform Build Tools and Dynamics 365 Finance and Operations Tools. This includes creating service connections, build pipelines, and deployment pipelines * Proven skills in the provision of financial reporting within Microsoft Dynamics, using Financial Report Designer and PowerBI * Stay updated with the latest developments in Microsoft Dynamics 365 Finance and Operations and recommend improvements to enhance system capabilities and business processes. * Experience of working closely with Financial Reporting and Operations teams * Strong finance system lifecycle and infrastructure knowledge * Understanding of financial data * Knowledge of the insurance industry and market would be an advantage If you’re looking for a meaningful role where you can genuinely make a difference, we’d love to hear from you. We’re focused on providing an application, assessment and onboarding journey that is fair, consistent, diverse and inclusive for all, allowing us to hire top talent based on the skills and behaviours pivotal to your and our success. Your Recruitment Journey **Your process** * Teams Interview with the hiring manager and Delaware team. These are scheduled for the 17th July. * In\-person interview in Andover scheduled for 28th July * Offer Should you require any additional support with your application, or need us to make any adjustments for you, please contact our Talent Team; \[email protected]. **Please note:** Working for a purpose\-driven company like ours is a fantastic opportunity, so we often receive high volumes of applications for our roles. In these cases, we may close our job adverts early and won’t be able to consider applications after that time. Apply Share * Share Vacancy on Facebook * Share Vacancy on X * Share Vacancy on LinkedIn * Share Vacancy on WhatsApp * Send Vacancy to a friend

Clinical Team Lead (GPhC/NMC registered) - Hybrid

MANUAL

We’re looking for an experienced Clinical Team Lead to lead and empower a high\-performing team of clinicians. You’ll be responsible for ensuring the team exceeds its goals, while driving continuous improvement across clinical operations, quality, and safety. This is a people\-focused leadership role that combines operational excellence, team development, and cross\-functional collaboration. You’ll work closely with product, quality, and operational leaders to improve clinical workflows, optimise performance, and enhance patient experience. What you'll do **Team Leadership \& Performance Management** * Lead, motivate, and develop a team of clinicians to meet and exceed operational KPIs and SLAs. * Conduct regular 1:1s, performance reviews, and coaching sessions to drive engagement and accountability. * Foster a high\-performance culture built on collaboration, continuous learning, and professional growth. * Identify training needs and implement development plans to enhance individual and team capability. **Operational Excellence \& Quality Improvement** * Drive process and quality improvements across clinical operations * Analyse performance data to identify trends, risks, and opportunities for improvement * Develop and refine standard operating procedures (SOPs) to support scalability and compliance. * Collaborate with Quality and Compliance teams to ensure adherence to clinical standards and regulatory requirements. **Cross\-Functional Collaboration** * Partner with Product, Engineering, and Operations teams to inform product enhancements and operational solutions that improve clinician and patient experience. * Represent the clinical team in cross\-functional meetings, sharing insights and feedback to drive continuous improvement. **People \& Culture** * Build a supportive, inclusive, and high\-performing team culture. * Recognise and celebrate success, while constructively addressing performance challenges * Champion wellbeing, professional integrity, and clinical excellence within the team. **Availability Requirements** We are looking for candidates who can reliably commit to full time (37\.5 hours) each week. To ensure coverage across our busiest periods, we are looking for someone to reliably commit to **Thursday, Friday, Saturday and/or Sunday, and Monday.** Who you are **Essential** * Registered Independent Prescriber (registered with either the GPhC or NMC with V300\) * Proven experience managing and scaling clinical teams, preferably in or digital health environment * Strong track record of delivering against KPIs, SLAs, and performance metrics. * Demonstrated ability to drive measurable improvements in team performance and quality outcomes * Excellent communication, coaching, and stakeholder management skills * Data\-driven mindset with experience in using metrics to guide decisions * Comfortable working in a fast\-paced, evolving environment **Desirable** * Experience working in digital health, managing queues or patients queries * Experience working cross\-functionally with Product or Operations teams * Familiarity with quality management systems and clinical governance frameworks What we offer * Stock option plan \- you’ll share in the upside you help create * Fitness \& wellbeing benefit with Wellhub * Lunch once per week in our offices * 25 days annual leave plus bank holidays, and generous parental leave \& flexible working policies * Private medical insurance * Remote opportunity / Hybrid role based in London Bridge 3 days a week with lunch once a week * Cycle to work scheme * Electric car scheme * Join in the early stages of one of the most promising scale\-ups in the healthcare space Healthcare is broken. We’re fixing it — and we need your help. Back in 2019, we launched MANUAL to tackle men's health (starting with hair loss and sexual health). A few years later, we launched Voy with a focus on weight loss. But our ambition has always been bigger. Healthcare too often treats conditions in isolation, not people as a whole, and we're on a mission to prove there's a better way. In 2025, we evolved from MANUAL into Voy, a brand built for the long game: supporting people through every stage of life, not just a single diagnosis. Today, we support over 1 million members across the UK, Germany and Brazil, delivering personalised care across weight loss, menopause, hair loss and TRT (with more categories on the way). Ready to join us and change how healthcare feels for millions of people?

Growth Marketing Manager

Numan

**About Numan** Founded in 2018, we’ve already grown to be a 300\+ team distributed across the globe, united by a singular mission: empowering people to take control of their health. Numan is transforming health: we’ve built a cutting\-edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations. Giving people the tools they need to maximise life. To deliver on our transformative mission, we are guided by our 5 company values: * Patients first. * Learn fast. * Own the quality. * Succeed together. * Care deeply. Backed by top\-tier investors, Numan is already having a positive impact on hundreds of thousands of patients here in the UK, and we want you to help us deliver this mission! **The role** We are looking for a **Growth Marketing Manager** to hunt down Numan’s next wave of growth. This is a scrappy, entrepreneurial role for someone who loves chasing opportunities, shaping creative commercial deals, and launching live, measurable campaigns at pace. You’ll focus on building new acquisition channels from scratch beyond our established paid channels—think brand partnerships, creators, newsletters, podcasts, affiliates, and B2B2C. Plus, you’ll sit alongside our world\-class PPC and Paid Social Leads, getting hands\-on coaching to level up your performance marketing skills. **You'll be:** * Build a constant pipeline of brand partnerships, trusted creators, newsletters, podcasts, and communities that share our audience. * Structure clever, performance\-led or barter deals (using content, referrals, promo codes, or affiliate economics) rather than just throwing cash at problems. * Pitch partners, negotiate terms, coordinate creative and tracking, and launch tests quickly without getting stalled. * Brutally analyze data (CAC, conversion rates, lead quality) to separate one\-offs from repeatable, scalable growth channels. * Learn from the best. Get hands\-on with Google Ads and Meta to expand your performance marketing toolkit. * Leverage AI tools and automation to speed up your workflow and extract sharper insights. **We're looking for someone who has:** * 3\+ years in growth marketing, partnerships, or business development with a proven track record of moving real business metrics. * High resourcefulness and a commercial instinct. You don't need a perfect brief to make things happen. * Comfortable diving into performance data, linking your actions directly to ROI and unit economics. * Some baseline experience with PPC or paid social, and a genuine appetite to master them. * Exceptional communication skills to pitch, negotiate, and build trust with external partners. * Comfort operating creatively within the guardrails of a regulated challenger brand. **It's a bonus if you have:** * Direct experience in partnerships, affiliate marketing, or creator/influencer management. * Experience in high\-growth DTC, subscription, health, or fintech sectors. * Hands\-on experience with Google Ads, Meta, or Smartly. * An existing network of relevant brands, creators, or publishers. **Our Benefits Include...** 📈 \- Share options. 🏖 \- 25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan). 🩺 \- Health insurance with Vitality . 🚘 \- Electric car salary sacrifice scheme with Octopus . 🧸 \- Enhanced maternity and parental leave. 🐥 \- Nursery benefit provided by YellowNest . 💼 \- Employee assistance programme (access to therapy, financial planning and discounts). ⚖️ \- Generous pension (includes both employee and employer contributions). 💻 \- Flexible working options, including a dog\-friendly office in Farringdon. 📚 \- Personal training and development budget via Learnerbly. 👟 \- Wellhub membership, giving you access to over 2,000 locations in the UK. 🚲 \- Cycle to work scheme. 🚆 \- Season ticket loan. % \- Discount on Numan products for your friends and family. 🤲 \- Paid volunteering days. 📅 \- An additional 2 weeks off once you reach your 5th anniversary with Numan. **Diversity at Numan** At Numan, people are at the heart of who we are. We recognise and value the unique perspectives and experiences that individuals from all backgrounds bring. We promote innovation and creativity, enabling us to tackle things from various viewpoints and are committed to equal opportunities and continuously strive to create a workplace where everyone feels respected, heard, and valued. Embracing diversity isn't just our goal; it's our strength, driving us towards a more inclusive future.

Strategy & Commercial Manager, International

Eucalyptus

**About Eucalyptus** We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long\-term care. Eucalyptus is now part of Hims \& Hers, the global leader in personalised health and wellness. Euc is the company behind Juniper, one of the world's largest weight\-management programs combining GLP\-1 medication with personalised nutrition, movement support, and clinician\-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times. **Our Growth Story** * 130% YoY revenue growth and a 90% reduction in cash burn \- culminating in our $1\.15bn acquisition by Hims \& Hers in 2026, giving us the platform to take long\-term care global * Supported over 350k patients living with obesity across our 5 markets * Received selective NICE endorsement to provide services to the NHS * Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada. **About The Role (What You'll Be Doing)** International has been the growth engine behind many of the defining consumer technology companies of our time \- Uber, Airbnb, Doordash, Revolut. Our ambition is to be the next version of this in digital health: **the world's leading international consumer health platform.** We are here to provide better long term care to millions of patients around the world. Following our acquisition by Hims \& Hers, International is the top priority for Eucalyptus and we're growing the team responsible for making that happen. The business is growing, and growing fast. We will be operating multiple businesses, serving different conditions across a range of countries, and that footprint will keep expanding. **The International Strategy \& Commercial team owns the strategic initiatives and commercial decision\-making across International.** Spanning our existing operating countries (Canada, Germany, Japan) and new country launches (2 in process), across both the Hims and Hers brands. **The Remit Primarily Sits Across Three Pillars** * Operating Countries: set up and pull the right levers to win in every country. You will help set up strategy and own the commercial performance of our live markets (Canada, Germany and Japan today, with more to come). That means understanding what drives each market's P\&L, running experiments across the funnel, placing data\-driven bets, and partnering with local teams to execute them. You’ll work closely with GMs to set up joint OKRs to execute the strategy and win each market. * Global Pharma \& Strategic Partnerships: strategise with our most important commercial relationships globally. This covers our big\-pharma partners (e.g. Novo Nordisk, Eli Lilly) alongside strategic partnerships and corporate development (M\&A, supply and distribution). You'll help set strategies (medication launches), structure and negotiate commercial deals (rebates, co\-funding and demand\-generation), build the models that underpin them and help execute long term value drivers for the business. * Group Strategy: high\-value, ad\-hoc projects that drive the International business. Think Special Situations / Biz Ops. One month it's acquiring a business or unlocking regs for growth, the next a pricing overhaul or an org\-design question. You’ll be looking ahead, thinking through the bets you need to make to always be one step ahead of the competition and win market share. You scope the problem, build the analysis, drive to a clear recommendation, and often own the execution that follows. This is a small, high\-ownership team that operates like a high leverage SWAT team. Priorities may shift month to month and you'll move fluidly across all three pillars depending on where the business needs you. We move fast, operate with high autonomy, and hold ourselves accountable to outcomes. **Skills And Experience** **About You (Who We're Looking For)** * You have at least 6\+ years experience working in a high\-pressure environment such as consulting (MBB preferred), investment banking, or as an operator in a recent high\-growth startup. We index towards a strong commercial skill set, and experience across more than one of these areas is highly valued. We're open to other backgrounds, but we operate at the intensity of these types of organisations and are uncompromising on our expectations. * Commercial \& financial modelling: You can build a commercial model from scratch, make your assumptions explicit, and defend them across market sizing, unit economics (CAC, LTV, payback) and deal structures. * Business understanding \& due diligence: You quickly grasp what makes a market or partnership successful for Eucalyptus, what the unit economics depend on, and how options compare. You use that understanding to frame your research and produce a clear, structured point of view to support a go/no\-go decision. * AI \& Data: You're comfortable getting your own answers from data and know how to make AI work for you. You're genuinely strong with Claude, not just prompting it for first drafts, but using it to automate access to information, stress\-test arguments, and build repeatable workflows. You see it as leverage on your thinking, never a replacement for it. The ability to self serve on Sigma will also be highly valued. * Negotiation: You've had real commercial conversations with partners, suppliers and pharma companies, and moved them forward. * Project management: You've run complex cross\-functional workstreams with real accountability. * Communication: You write tight investment theses and clear slide decks. * Founder mindset: You operate like a founder and enjoy the hustle of getting things done. You are an example of resilience and ownership — when something breaks you fix it, you don't wait for others. **Behaviours \& Attitudes** * You act like an owner and lead with humility. You are low ego and highly coachable * You're resilient, adaptable and comfortable with ambiguity and shifting priorities * You move fast * You think from first principles **Who You'll Be Working With** This role reports to Owi Weerawardena, Head of International Strategy \& Commercial, and you'll work day\-to\-day with: * Ryan Nolan (VP, International) * Deniz Ekmekci (Chief of Staff, VP International) * Alejandro Ugarte Limer (Head of International Expansion) * Benjamin Emmanuel (Launch Lead \- International Expansion) * Jordan McTeare (Head of International Growth \& Performance) * Dave Williams (General Manager, Japan) * Henry Winter (General Manager, Germany) * Austin Kouri (General Manager, Canada) International is how Eucalyptus (Hims and Hers International) wins consumer healthcare globally. We are looking for high ambition individuals who want the opportunity to scale rapidly and lead this business in its efforts to provide digital healthcare to millions of people around the world. Why Join Euc? Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software) across men's health and well\-being, fertility, and skincare. **Here's What Makes Joining Euc Unique** * What's next: Our goal for the next three years is to support more than 1 million patients globally to live better for longer. We're launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem. * Build something world\-changing: We're on the path to becoming the world's largest international digital healthcare company. It will be challenging, fast\-paced, and deeply rewarding. * Make real impact: You will deliver work that directly shapes patient outcomes and scales evidence\-based care across markets. * Accelerate your growth: You will have high ownership, continuous feedback, and dedicated development support. * Join a motivated team: You will collaborate with talented peers to solve complex clinical and operational problems at scale. **What's Ahead In The UK** * Invest in your growth: Annual development budget plus 3 days of professional development leave * Support your well\-being: Private health insurance through Vitality or opt for a monthly wellness allowance to spend on what matters most to you * Take time off: 25 days of holiday, enhanced parental leave and work from anywhere 3 weeks out of the year * Join a connected team: A vibrant office culture with regular socials, clubs, after\-school sport, and seasonal events Description conclusion *At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI\-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.* *At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI\-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.*

Performance Lead, International

Eucalyptus

**About Eucalyptus** We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long\-term care. Eucalyptus is now part of Hims \& Hers, the global leader in personalised health and wellness. Euc is the company behind Juniper, one of the world's largest weight\-management programs combining GLP\-1 medication with personalised nutrition, movement support, and clinician\-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times. **Our Growth Story** * 130% YoY revenue growth and a 90% reduction in cash burn \- culminating in our $1\.15bn acquisition by Hims \& Hers in 2026, giving us the platform to take long\-term care global * Supported over 350k patients living with obesity across our 5 markets * Received selective NICE endorsement to provide services to the NHS * Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada. **How We Think About Marketing** At Euc, marketing is about capturing attention and turning it into real growth. We're not here to chase perfect CTRs or vanity metrics. We're here to grow the business by finding where our audience is, grabbing their attention, and telling stories that drive action. We move fast. Really fast. Because when ideas ship quicker, we learn quicker, make bolder bets, and don't waste months on "safe" campaigns that never move the needle. **Here's How We Think** * Creative wins. We don't have exclusive access to channels, so great storytelling is how we stand out and earn attention * Speed matters. Fast ss beat perfect plans. We ship early, learn fast, and move on * Ad buying is problem solving. Whether it's fixing a leaky funnel or finding the next unlock, curiosity is our superpower * Fit matters. A good idea needs to match the channel. We tailor stories to the format, and we're ruthless about what we let run * Data is a compass. We ask why, not just what. Trends are more useful than daily swings. Insight plus action equals impact * We focus on outcomes, not channels. If Meta works, we scale it. If TV works, we shift spend. No channel loyalty. Just growth What's next? We're entering one of our most ambitious chapters yet. Over the next 12 months we're scaling our existing international markets (Germany, Canada, Japan) and launching Juniper into new ones, with a 90\-day window per market to hit target CAC. We're hiring a **Performance Lead** for the international team to help drive that growth. You'll own channel execution across our international portfolio and work alongside Jordan (Head of International Growth and Performance) and Juan (Staff Performance Marketer) to set the pace. You'll also work closely with best\-in\-class performance marketers across our Australia and UK teams, who have built the playbooks we're now scaling globally. **About The Role (What You'll Be Doing)** We're looking for a **performance marketer** who works fluidly across channels and platforms. **Meta is your deepest channel** , but you'll think and operate just as comfortably across landing pages, lifecycle handoffs, measurement, and creative strategy. In a **market launch** , every part of the funnel moves at once, and we need someone who can move with it. This is a hands\-on role for someone who likes being in the account and the data, designing the next s rather than briefing it. You'll work across markets, brands, and channels, with strong central support on signal architecture, measurement, and creative production. **You'll** * Run and scale Meta across our international markets (Germany, Canada, Japan) and the new markets we launch over the next 12 months, with a focus on day\-to\-day execution and steady performance lift * Scale TikTok and emerging channels alongside Meta as they grow into a meaningful share of spend, bringing the same rigour to creative sing and measurement * Help stand up new markets end\-to\-end, partnering with central teams on signal architecture, account structure, measurement setup, and creative production from day one * Stay current on platform changes (Advantage\+, ASC, server\-side eventing, attribution, bidding) and translate them into account changes that actually move the needle, not just the report * Design and run ss across creative, audiences, bidding, and signal, and define what a successful s looks like before it ships * Work cross\-channel on landing page experiments, measurement methodology, quiz and signal design, lifecycle handoffs, and search partnership. You don't need to own every channel, but you do need to think and act across them * Bring a commercial point of view to budget allocation conversations with the Head of International Growth and Performance, the Head of Search and Marketing Analytics, and the local Heads of Growth. You're fluent in CAC, LTV, payback, and the trade\-offs between volume and efficiency * Partner with Central Creative and Production on briefs, sing, and pillar mix, informed by what the data is telling you * Own the performance reporting cadence for the markets you operate in, turning numbers into insight and next steps the wider team can act on * Share learnings across markets so what works in one place reaches the others quickly This role is ideal for someone who enjoys working hands\-on across the funnel rather than going deep on a single channel. You'll be measured on the performance of the markets you operate in, the speed with which new markets reach target CAC, and the quality of the cross\-market learning you contribute to. **About You (Who You Are)** You're a performance marketer with strong Meta foundations who has worked across the funnel, not just the buy. You're comfortable in conversations about landing pages, measurement, lifecycle, and creative strategy, and you reach for commercial framing as easily as platform mechanics. **You'll Likely Bring** * 5\+ years of performance marketing experience in direct\-to\-consumer brands, with Meta as your deepest channel * Current fluency in modern Meta mechanics: Advantage\+/ASC vs manual, server\-side eventing and CAPI, attribution windows, learning phase, and bid strategies. You can talk through a Meta change in the last 12 to 18 months that actually changed how you operate, not just how you report * A track record of working across the funnel, not just the ad account. You're as comfortable in a landing page review or measurement conversation as you are in Ads Manager * Experience standing up performance marketing in a new market or for a new brand, not just inheriting and operating an existing account * A background in consumer subscription or considered\-purchase categories (telehealth, fintech, DTC subscription, education). Apps growth and pure lead gen are different muscles and aren't the focus here * Commercial framing as a first instinct. CAC, LTV, payback, and contribution margin are how you think about budget decisions * Hands\-on instincts. You design the s, write the doc, and look at the data yourself * Comfort with ambiguity. You can take a vague problem ("we have budget, where should it go?") and turn it into a defensible plan within a week * Strong written communication. You'd rather send a doc than book another meeting **Bonus Points If You Also Bring** * Healthcare or other regulated\-industry experience * Multi\-market international experience (especially Europe or APAC) * Native or fluent in a second European language (German particularly useful) * Familiarity with measurement methods beyond platform attribution (geo holdouts, incrementality, MMM) * Comfort with SQL or BigQuery, even at a basic query\-modify level * Lifecycle or CRM literacy. You've worked closely with a lifecycle team and understand where paid hands off * Hands\-on contribution to landing page sing or CRO programmes * Prior experience working with or in\-house with a Central Creative and Production model * Fluency with Claude Code or other AI workflow tools. You use AI to make yourself faster, smarter, and more rigorous, not to replace your thinking What this role isn't * It helps to be upfront about who this role is and isn't for, so we don't waste anyone's time: * It isn't a single\-market BAU buyer role. Local BAU buying sits with market\-level operators, and this role works across markets * It isn't a Meta\-only role. Meta is the deepest channel, but you'll think and work across the full funnel * It isn't a brief\-and\-review strategy role. You'll be in the account, designing the s, and looking at the data * It isn't an apps\-growth role. Apps acquisition mechanics like MMP attribution and CPI optimisation aren't the focus here * It isn't a "stable Meta playbook" role. The platform changes quickly, and the playbook is being rebuilt as it does. You'll enjoy that change rather than resist it **Why join Eucalyptus?** * Make real impact, fast. We move quickly, build in the open, and learn by doing. You'll help deliver real health outcomes for real patients from day one * Operate at scale. Run media for one of the world's fass\-growing health companies across multiple countries * Be supported to grow. Regular feedback, professional development budget, and access to senior operators who'll challenge you to get better * Work with incredible people. High talent bar. No ego. Serious care for the mission * Global exposure. Access to markets, brands, and categories that would take years to reach elsewhere **Perks And Benefits** * Hybrid working (3 days/week in our Old Street office) * Annual professional development budget * Equity options so you s

Sales Development Representative

Heidi

**Who is Heidi?** Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others. **The Role** We are looking for an enthusiastic, driven, and proactive Sales Development Representative (SDR) to join our expanding UK sales team. As a key member of our commercial team, you will play a crucial role in sourcing and qualifying leads, initiating outreach, and scheduling high\-value conversations for our SMB Account Executives. Your goal will be to create meaningful connections with healthcare practices and hospital groups, facilitating our mission to win across the US market. This role requires a proactive mindset, excellent communication skills, and the ability to thrive in a high\-growth startup environment. You will become an expert in engaging healthcare stakeholders, driving new opportunities, and contributing directly to the sales pipeline. **What You’ll Do** * Identify, research, and prospect potential SMB customers (small to medium\-sized practices and hospital groups). * Execute outbound campaigns using a mix of calls, emails, social selling, and product\-led signals to qualify leads. * Schedule high\-quality meetings and product demonstrations for Account Executives, ensuring smooth handoff of qualified opportunities. * Maintain accurate records in HubSpot CRM, manage and optimise sales pipelines, and consistently meet targets for qualified leads generated. * Collaborate closely with Account Executives, Marketing, Product, Operations, and Customer Success teams to streamline sales strategies and market positioning. * Stay updated on market trends, competitor activities, and evolving customer needs to identify new opportunities. **What We Will Look For** * 1\-2 years of experience in a sales or business development role, ideally in SaaS, healthcare, or related fields (not essential but preferred). * Proven success in generating leads, qualifying prospects, and managing high\-volume outreach campaigns. * Exceptional communication and interpersonal skills, able to quickly build rapport and articulate the value of Heidi’s AI\-driven healthcare solutions. * Highly organised, disciplined, and results\-oriented with a strong ability to manage and prioritise multiple tasks simultaneously. * Comfortable working independently in a dynamic, fast\-paced startup environment with a high degree of accountability. * Eager to learn, adaptable, and excited about professional growth opportunities. Attitude is more important than experience so if you are a hungry, competitive and highly motivated operator who has a knack for problem solving and building relationships, we want to hear from you. **What do we believe in?** Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership. * Live Forever \- Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters. * Practice Ownership \- Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character. * Small Cuts Heal Faster \- Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on. * Make others better \- Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output. Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering. **Why you will flourish with us 🚀?** * Unmatched impact. The opportunity to fast track your startup career and the rare chance to help shape and redefine what healthcare looks like. * Real product momentum. We’re not trying to generate interest, we’re channeling it. * Equity from day one. When Heidi wins, you win. You’ll share directly in the success you help create. * Work alongside world\-class talent. Learn from some of the best engineers and creatives, joining a diverse team. * Growth and balance. Enjoy a £500 personal development budget, dedicated wellness days, and your birthday off to recharge. **Heidi’s commitment to Diversity, Equity and Inclusion** Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all.