Healthcare & life sciences jobs

Retention Lead

Zima Dental

**About Zima:** Launched in 2020, Zima is a global market\-leading Health Tech scale\-up and one of the fastest\-growing companies in the UK. We are aggressively disrupting a stagnant multibillion pound global industry by merging cutting edge product innovation with world class performance marketing. Our hero product, the Dental Pod, has fundamentally redefined oral appliance care for over a million customers across 40\+ countries. We foster a dynamic, ambitious culture, and we’re looking for a passionate individual ready to take ownership as a Retention Lead. **Why This Opportunity is Exciting:** * **Commercial Ownership** : Own the subscription model at a rapid growth, global DTC brand, including the growth and retention strategies and the underlying economics. * **Proven model, untapped potential:** The Dental Pod and tablets replicate the best\-in\-class D2C razor blade model: hardware that drives recurring consumable revenue. The subscription mechanics are proven; and there is opportunity to scale them significantly. * **Category leader in a growing market:** Zima is already the global market leader in oral appliance care, a category that is expanding fast. This role is about building on that position, not catching up to competitors or following a playbook. * **New products, new opportunities:** Zima has an active product development roadmap. You'll work closely with the product team to integrate new launches into retention strategy, shaping how they land with the existing customer base. * **Innovative Environment** : Collaborate with a fast\-thinking, high performance team that values creativity and initiative. **About the role:** As the Retention Lead at Zima, you’ll be driving business\-wide customer LTV, building long\-term value from the first touchpoint. **Key Responsibilities:** * **Own subscription model performance and strategies:** Build a test\-and\-learn framework with clear reporting and iteration cycles to continuously reduce churn and grow ARR. * **Performance Analytics:** Analyse performance metrics to continuously seek opportunities and insights to identify growth strategies. * **Lead and drive broader retention strategies** : Work with the website and CRM teams to optimise returning customer conversion and lifecycle flows. * **Product:** Work closely with the product team to launch new products and feed back with opportunities and performance insights for further product development. * **Seasonal \& BAU Offer Execution:** Strategise compelling offers that effectively re\-acquire and retain customers throughout the year. * **Market Research \& Analysis:** Gather market research and customer feedback to identify new opportunities for growth. * **Brand loyalty:** Build loyalty and advocacy programmes that reward long\-term subscribers and drive referral, retention and brand loyalty. * **Reporting \& Insights:** Provide actionable insights and detailed reporting to senior leadership, guiding strategic decision\-making. **About You:** **You are an exceptional individual who:** * Thrives in a fast paced, high pressure environment. * Has a considered, logical and strategic approach to problems. * Is results\-focused. * Is proactive and self\-motivated, spots opportunities, makes decisions and proposes innovative solutions. * Is genuinely curious about customer behaviour: why people commit, why they leave, and what actually changes outcomes versus what just looks good on a dashboard. * Embraces the opportunity to work on tasks beyond your experience level, continuously seeking growth and development. * Excited by working in a dynamic, high performance team. * Possesses a strong drive for success and career advancement. **Required Skills and Experience:** * 3\+ years of experience in a retention\-focused role in consumer product business. * Experience with Loop, Recharge, Skio, or a comparable subscription management platform. * Experience with Klaviyo, Braze, or similar email/SMS tools. * Proven ability to analyse data and translate insights into strategic actions. * Excellent writing and communication skills. * Organised and a strategic thinker with strong planning abilities. * Naturally creative with an ability to think outside the box. * Excellent academic track record. **Additional Preferred Skills:** * Experience with shopify and related ecommerce tools such as Lifetimely, PostPilot and Fondue. * Experience working with a subscription\-focused business model. * Experience working in small, high\-performance teams. * Background in health tech. * Experience with digital marketing platforms. * Multilingual capabilities. **Location** : In office (London) or Hybrid. **Salary** : Competitive salary plus a growth\-based bonus scheme. **Benefits** : * 28 days holiday (plus bank holidays) * High\-value growth\-based incentives * Opportunities for highly accelerated career paths * Weekly socials with different activities and experiences to get involved in * Monthly Barry's Bootcamp passes * Direct access to senior leadership * Cycle to Work scheme **This is Zima:** The oral appliance industry is rapidly expanding, yet it’s still dominated by large, slow moving conglomerates. At Zima, we’ve seized the opportunity to innovate and leverage modern marketing and distribution channels to become industry leaders. With our ambitious product development roadmap and market leading products, we’re not just following the future of the space \- we’re actively shaping it. * Over 1 million customers * Proven physical retail (find us in Boots!) * Sold in 40\+ countries * One of the fastest growing companies in the UK * Team culture: high performance, collaborative and ambitious

Growth Manager – Clarity Healthcare

CHEC

**Job Title** : Marketing Growth Manager – Clarity Healthcare **Location** : Preston **Contract Type** : Permanent **Hours** : 37\.5 We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of eye health and how Clarity can play an innovative part in making this great, with your help. At Clarity we focus on providing the highest quality patient centric care, participating in the entire pathway for patients from pre\-admission, surgery, and post\-operative management. **About The Role** The role holder will be responsible for driving patient acquisition, engagement, retention, and revenue growth for Clarity Healthcare. They will develop and deliver multi\-channel marketing campaigns across digital, CRM, content, partnerships, referrals, and local market activity, ensuring Clarity's value proposition is clearly communicated and consistently represented across all customer touchpoints. Working closely with internal and external stakeholders, the role holder will use customer insights and market intelligence to deliver measurable commercial growth and enhance the patient experience **We Are Looking For Someone Who Can.** * Develop and deliver Clarity Healthcare's annual marketing plan, aligned to commercial growth objectives. * Lead integrated marketing campaigns across the full patient journey, from awareness and acquisition through to retention and advocacy. * Identify and implement growth opportunities across services, locations, audience segments, and referral channels * Manage and optimise multi\-channel marketing activity, including digital, social media, email, website, PR, events, and referral marketing. * Create compelling marketing materials and campaign assets that support business objectives and brand consistency. * Drive lead generation and conversion by improving website performance, patient journeys, and campaign effectiveness. * Develop lifecycle marketing programmes to enhance patient engagement, conversion, retention, and loyalty. * Support growth through referral and partnership channels, including optometrists, GPs, consultants, and private medical insurers. * Own and evolve Clarity's value proposition, ensuring clear, consistent, and differentiated messaging across all audiences. * Monitor campaign performance, analyse insights, and use data\-driven recommendations to maximise return on investment and commercial growth. **What You’ll Bring To The Role** * Degree level qualification or equivalent experience in Marketing, Business or Communications or can demonstrate significant relevant experience. * Significant experience in a growth, campaign or marketing management role. * Experience developing and delivering integrated multi\-channel campaigns. * Strong commercial awareness and understanding of customer acquisition. * HubSpot or equivalent CRM platform experience * Experience working with CRM and marketing automation platforms. * Ability to interpret data and translate insight into action. **Why work for us?** * 25 days holidays plus bank holidays * Buy and sell annual leave scheme * Annual Company Bonus scheme * MediCash * Refer a friend scheme * Company pension * Company sick pay scheme * Life assurance scheme * Bluelight Card\- 100’s of discount and cashback options * Performance review with a training and development plan * Employee discounts portal Gym membership discounts * Cycle to work scheme * Tech scheme

Paid Media Manager

MoneyPlus

**About Us** We provide First Aid for Finances, helping people move from crisis to control. Our debt advice and solutions are clear, personal, and built around lasting outcomes, combining digital convenience with human care. We're a Manchester\-based business with a national reach, on a path to become the UK's most trusted digital\-first debt advice provider. Our culture is built on trust and respect. When our people feel valued, they pass that on to our customers. Over the past year, we've strengthened our brand, positioning, and values to support sustainable direct lead generation and build greater awareness of commercial debt advice and solutions. **Why do we need you?** We're looking for a Paid Media Manager to join our marketing team. You'll take ownership of our paid media channels and deliver critical scale and efficiency across our campaigns. As the internal subject matter expert on all things paid, you'll devise, deploy, and continuously optimise performance across paid search and social channels. This opportunity would suit an experienced performance marketer, who wants to take the next steps in their career and combine strategic thinking with bringing that strategy to life. Please note, the remit for this role is hands\-on campaign management, rather than coordination. **What's in it for you?** We believe our people truly are our greatest asset, that’s why we make sure our MoneyPlus People have the best experience, right from our first interaction all the way through their career with us. There’s way too many to list, but here are a few of the best reasons to join the MoneyPlus team: * Family Friendly – Having a healthy work life balance is important to us. We offer a minimum of 25 days holiday allowance per year. * Social – We value the relationships our employees have with one another, encouraging them to come together. Whether it’s a catch up in our café, a team trip out, or letting their hair down at one of our free annual events. * Doing our bit – We show support in every way we can to our clients, people, and company charity. * Wellbeing –We provide a free cashback healthcare plan, as well as discounted gym and fitness deals. We also have a cycle to work scheme to encourage our people to make healthy life changes. * Training – We want our people to be the best. We care about your development, which is why we provide professional training opportunities, so that you can be the best possible you. Visit our website to find out more about our company culture https://moneyplusgroup.com/careers/ **What do we need you to do?** * Own channel strategy and manage paid media campaign execution across search and social media channels (Google Ads, Microsoft/Bing, Meta and TikTok). You'll also be a driving force in exploring additional channels, taking a test\-and\-learn approach to identify growth opportunities * Manage performance against commercial objectives and KPIs * Own end\-to\-end channel management, including bid and budget management, targeting, and creative briefing * Monitor competitors, market trends, and platform updates to help us maintain a competitive edge * Continuous improvement as standard: develop and implement a thorough paid media testing plan, both within existing channels, and exploring opportunities to expand into additional channels * Bring an innovative mindset to how the role is done, whether that's through automation, new tools, or smarter ways of working \- freeing up more time for strategy and less for manual admin * Work with internal teams (e.g., content, design, web) to align landing pages and creatives with campaign objectives. You'll brief your colleagues on requirements for your own channels, but also identify where their work could translate effectively onto paid media * Build relationships within the Operational and Product functions, and work closely with your counterparts in these teams to optimise for lead quality beyond website conversions **What skills and experience do we need you to have?** * You'll have at least 5 years' experience working within paid media, in a hands\-on role, managing a six\-figure monthly budget across multiple channels * You'll have a depth of experience in PPC, with strong working knowledge of paid social too. Experience of Programmatic advertising (such as through The Trade Desk) would be very welcome, but not essential * Have demonstrable experience of where you’ve materially improved account performance * You might have agency experience and be looking to focus in on one brand, or be coming from another in\-house role * Experience working within a regulatory framework (such as the Financial Conduct Authority) would be beneficial for this role, but not essential * Strong analytical and reporting skills: you'll be confident with data and reporting, and able to analyse performance and tell a story * Excellent stakeholder management skills as well as strong written and verbal communication * A driven and collaborative attitude to work, with the ability to work independently, as part of a team, and cross functionally * Desirable: experience in forecasting your channels' performance against varying scenarios would be a plus **How will you bring our values to life?** How you work is equally as important to us as what you know, and our values are a big part of that. Our four values help us to create a high\-performing culture, consider our customers in everything we do, and foster a collaborative and supportive working environment. **We're Always Ready** You'll see problems before they land: keeping one eye on platform updates, algorithm changes, and market shifts so you're never caught off guard. But being ready isn't the same as reacting to everything. You'll know the difference between a genuine signal and noise, and have the judgement to know when to step in fast and when to hold your nerve and let a campaign run its course. When action is needed, you'll take it without waiting for permission. **We Raise the Bar** Good enough won't be good enough for you either. You'll constantly test, question, and push your channels to perform better than they did last month. You'll do what's right for the customer, not just what's easiest for the numbers, and you'll hold your own work to a high standard even when no one's checking. **We Work as One** You won't sit in a silo. You'll brief content, design and web clearly, listen to what they need from you in return, and treat other teams' problems as your own to help solve. You'll keep key stakeholders updated as a matter of course, not just when they ask, so nobody's left chasing you for the information they need. You'll build genuine relationships with Operations and Product, not just transactional ones, because you know the best results come from working together. **We Treat People Right** You'll tell it like it is, even when the numbers aren't what people hoped to hear. You'll keep your reporting simple and accessible, not jargon\-heavy, so people across the business can actually understand and act on it. And you'll bring empathy to every relationship, internal and external. **Are you ready to join us?** At MoneyPlus we want to create a work environment that inspires you to excel. Through our combination of support, working as a team and our ambition to be better, we want to help you achieve and create a future with us. Sound good? Apply now!

Senior Marketing Insights Manager

Boots Hearingcare

The Role The Senior Marketing Insights Manager is responsible for turning data into commercial advantage. The role will develop and own an AI\-powered Marketing Insights Hub, creating a single source of truth by combining customer, commercial, marketing and market intelligence data. Using advanced analytics, forecasting and marketing effectiveness measurement, the role provides actionable insights that help optimise marketing investment, improve customer experience and support sustainable business growth. It also champions a data\-driven culture through predictive analytics, automation and self\-service reporting. Key Responsibilities * Develop and lead an AI\-powered Marketing Insights Hub, integrating marketing, customer, commercial and market data into a single insights platform. * Create automated dashboards, self\-service reporting and AI\-driven analytics to support data\-led decision making. * Monitor and analyse key commercial metrics including sales, bookings, margins, product mix and forecasting. * Identify opportunities to improve marketing performance and support commercial growth targets. * Measure campaign performance across paid media, CRM, digital and partnerships. * Analyse key metrics including CAC, ROAS, CLV and conversion performance. * Support econometric modelling, attribution and customer journey optimisation. * Deliver insight into brand health, customer behaviour, campaign effectiveness, market trends, competitor activity, market share and NPS/CSAT. * Provide actionable recommendations to inform marketing strategy. * Lead the annual market research programme, managing external agencies and budgets. * Develop customer segmentation and deepen understanding of the customer journey to improve targeting and personalisation. * Advanced analytics, Power BI, Excel and dashboard development. * Marketing analytics including CRM, attribution, econometrics, ROI and customer journey analysis. * Data integration across customer, commercial, digital and market intelligence. * Knowledge of AI, automation and emerging technologies to enhance insight generation and forecasting. What’s in it for you * Salary up to £60,000\.00 DOE * Hybrid Working * Car Allowance * 25–30 days annual leave plus bank holidays * Boots Discount Card * Free hearing aids (if required as an employee) * Free flu vaccination (discounted for family members) * Pension scheme \& life assurance * Flexible Benefits Box – tailor your package * Telus wellbeing support – confidential support inside and outside work * Long service awards recognising your contribution What we’re looking for **Essential** * Degree in Marketing, Business, Economics, Statistics or related discipline. * 5\+ years' experience in marketing analytics, insights or commercial analysis. * Strong experience with Power BI, Excel, reporting, CRM analytics, stakeholder management and working with complex datasets. Desirable * Experience with AI, LLMs, Machine Learning, SQL, Marketing Mix Modelling, econometrics, forecasting, pricing, attribution, data warehousing and advanced marketing measurement. * Experience in healthcare, retail or FMCG. ***We care. We drive innovation. We strive for excellence. We build the best team.*** \#BootsHearingcare **Sonova is an equal opportunity employer.** We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Senior BI Analyst (Permanent)

Omnes Healthcare

**Job Title: Senior BI Analyst** **Job Location** : **Remote with some office presence required (Manchester)** **Responsible to: BI Manager** **Hours of work: 40 hrs per week** **Salary: £55,000 depending on experience** To support and add value to the Business Intelligence function within Omnes by maintaining and developing the Power BI reporting framework. The Senior BI Analyst will play a key role in strengthening the organisation’s use of SQL, Power BI and data rails to deliver accurate, automated and actionable insight. The role will maintain existing reports, expand and improve the reporting suite, and support better analytical understanding across the business, with a particular focus on delivering patient care effectively and efficiently. The post holder will work closely with internal stakeholders and external information providers to gather requirements, interpret data needs and translate complex information into clear insight. They will analyse trends including activity, revenue, waiting lists, productivity and performance; create and refine KPIs; explain performance to non\-technical audiences; and identify issues, risks and opportunities from the data. * Own, maintain and develop Power BI reporting, dashboards and data models, ensuring outputs are accurate, timely and fit for purpose. * Use SQL to extract, transform, validate and aggregate data from multiple systems and reporting sources. * Support the design, maintenance and improvement of data rails and automated reporting processes to improve data flow, consistency and reporting efficiency. * Gather and document reporting requirements from internal teams, senior stakeholders and external partners. * Communicate clearly with technical and non\-technical stakeholders, translating complex data into practical insight and recommendations. * Ensure accurate delivery of regular data outputs and provide assurance around data quality, validation and version control. * Design and maintain automated reports using a variety of data sources, including SystmOne, EMIS, Access HR, Excel and other operational systems. * Enable data\-led decisions through targeted insight, clear commentary and accessible reporting. * Support target setting and identify opportunities for improvement in key performance areas. * Analyse trends including activity, revenue, waiting lists, productivity, utilisation and performance. * Create KPIs and help define what should be measured to support operational, financial and clinical performance. * Explain performance to non\-technical stakeholders and provide clear narrative around risks, exceptions and opportunities. * Identify issues, anomalies or opportunities from the data and escalate these appropriately. * Contribute to strategic business initiatives and projects across operations by providing robust performance analysis and insight. * Provide analytical support across services and functional business units. * Seek user feedback to improve the user experience, accuracy and effectiveness of reports. * Deliver workshops, training and support to internal users to improve confidence in using reports and dashboards. * Work alongside senior stakeholders, client counterparts and external data providers to support shared reporting objectives. **Role Requirements** * Experience working within Business Intelligence, analytics or data reporting roles, preferably in a complex operational environment. * Advanced SQL skills, including writing complex queries, joins, stored procedures, data validation checks and performance\-focused data extracts. * Strong Power BI experience, including dashboard development, data modelling, Power Query, DAX and administration ownership. * Experience of designing, maintaining or improving data rails, data pipelines or automated reporting processes across multiple source systems. * Excellent knowledge of DAX and the ability to create measures that support accurate and meaningful reporting. * Strong understanding of SQL Server, including data structures, relational databases, reporting tables and data integrity. * Knowledge and experience of Azure Data Solutions, including Azure Data Factory or similar data integration tools. * Ability to work confidently with internal and external stakeholders, including senior managers, operational leads, client counterparts and information providers. * Excellent communication skills, with the ability to explain technical information, data quality issues and performance trends clearly to non\-technical audiences. * Strong requirements gathering, analytical thinking and problem\-solving skills, with a structured approach to building and improving information systems. * High attention to detail and a strong focus on accuracy, data quality, confidentiality and information governance. What we can offer to you * Excellent work/life balance * Supportive and inclusive team environment * 25 days annual leave (plus bank holidays) * An additional day off to celebrate your birthday! * NHS Discounts and Staff Support Schemes * Employee Assistance Programme * Involvement in digital health and innovation initiatives * Access to the Evergreen Life app Whether your role is clinical or corporate, it matters. We’re committed to creating a positive, inclusive, and supportive environment where all colleagues can thrive. Omnes Healthcare are an are an inclusive employer, if you require any adjustments during the recruitment process, we will be more than happy to help, please contact us. **Who We Are** Omnes Healthcare is a growing, forward\-thinking organisation delivering NHS Primary and Secondary Care services since 2006\. Supporting patients across multiple sites, we combine clinical excellence with innovation to improve lives. As part of the Evergreen Group, we also lead on digital health and genomics projects, including the Evergreen Life app, which empowers people to take control of their health. Our mission is to enhance healthy and happy life years through high\-quality, personalised, and accessible care. Our vision is to be a trusted leader in healthcare, known for innovation, compassion, and real impact. **We Live By Four Core Values** * Caring – Respect and compassion in everything we do * Inclusive – Empowering diverse voices and teamwork * Evolving – Driving continuous improvement and innovation * Ambitious – Striving for high standards and real impact

Manager, Paid Social

Brainlabs

Brainlabs is the media agency built to answer one question: what's actually driving profit? Founded in 2012 by Daniel Gilbert, we were built by engineers before we were a media agency. Today, 1,000\+ Brainlabbers across five continents use our proprietary agents, built on 32 media tools and over 2,500 logged experiments, to help brands connect every channel they plan and buy to one thing: the bottom line. **So you’re interested in becoming a Manager in our Paid Social Practice? Let's dive into what that means:** As a manager in Paid Social you’ll deliver best\-in\-class work for clients. You’ll apply your Paid Social knowledge and experience so that you have a positive impact on client deliverable and the wider team around you. You will help to define the campaign delivery plan, including objectives and ways in which work can be successful or optimised further. You will also generate and promote innovative new concepts to clients applying our test and learn approach and share successes across the practice by identifying and improving guidelines, playbooks and processes including opportunities to automate work **In this role you will:** * Be responsible for delivering highly successful, brilliant campaigns that outperform KPIs, to budget and on\-time. * Start to define campaign delivery plans and measurement targets. * Effectively track and optimise campaigns. * Be a point of contact for our clients on day to day tasks and deliverables * Develop and implement, as well as follow guidelines and processes contributing to ideas around automation or process improvement. * You’ll actively contribute to developing best\-practice roadmap so that our Paid Social offering is continually developing. * Mentor others across the practice helping to grow capability and knowledge. **We’re looking for someone who:** * Has a strong Paid Social delivery track record with 2\+ years of experience. * Is passionate about their craft. * Has demonstrable success in optimising Paid Social campaigns and work through automation, processes and technology adoption/development. * Has a good understanding about how other channels work and optimise together. * Is a confident, dynamic, engaging and authentic communicator who cares about the quality of work and continuous learning. * Is passionate about growing the knowledge of those around you * Has excellent presentation skills and strong data analysis and reporting skills. * Has a strong attention to detail, methodical and process orientated. **And this is what success looks like in the role:** * You will live our culture code every day! * Effective campaign creation and delivery metrics. * Internal targets/metrics on technology adoption and process optimisation met. * You will hit our quality assurance metrics on all campaigns you lead. * Client satisfaction targets being met (internal \& external) * Learning certifications created and met across the practice. * Active involvement in mentoring less experienced Paid Social colleagues This role is UK Based \- with some office requirement. **What happens next?** We know searching for a job is tough and that you want to find the best career and employer for you. We also want to ensure that this position is the best fit for both you and us. Therefore, you will participate in a comprehensive interview process that includes skills interviews with our team. The goal of this process is to allow you to get to know us as we learn more about you. *Brainlabs actively seeks and encourages applications from candidates with diverse backgrounds and identities. We are proud to be an equal opportunity workplace: we are committed to equal opportunity for all applicants and employees regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief, and marriage and civil partnerships. If you have a disability or special need that requires accommodation during the application process, please let us know!* *Please note that we will never ask you to transfer cash or make any other payment to us in order to apply for a role or to work for Brainlabs. Any such asks are fraudulent and should be reported to the appropriate authorities in your area.*

Digital Growth Manager

Premium Credit Ltd

**Digital Growth Manager** **Hybrid London Location** Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We’re a multi award winning business lending more than £6 billion to over 2\.9 million customers through a network of almost three thousand partners\- and growing. Certified as Great Place to Work, we’re a successful business with a Trustpilot rating of 4\.5, a Net Promoter Score of \+78, a Glassdoor rating of 4\.4 and a Silver Sustainability medal. At Premium Credit, we help people and businesses spread the cost of essential payments, making life more affordable and accessible. We're looking for an ambitious, commercially\-minded **Digital Growth Manager** to help accelerate our digital maturity and growth ambitions. This is a unique opportunity to create and lead our digital growth strategy from the ground up, building an always\-on digital marketing engine that drives awareness, engagement, lead generation, conversion and measurable business growth across our Insurance, Tax and Education sectors. This role will be instrumental in connecting digital activity directly to business outcomes and revenue growth. If you're passionate about data\-driven marketing, thrive in regulated environments, and enjoy bringing senior stakeholders on a strategic journey, we'd love to hear from you. **What You'll Be Doing** As our Digital Growth Manager, you'll own and lead the development of a growth strategy that aligns directly with Premium Credit's wider business strategy and commercial objectives. You'll: * Develop and execute a long\-term digital growth roadmap that supports business priorities across Insurance, Tax and Education and key business areas. * Own end\-to\-end digital acquisition and retention activity, including paid media, email automation, testing plans and campaign optimisation. * Develop full\-funnel plans that improve lead quality, conversion and revenue contribution, moving activity beyond one\-off campaigns into systematic activity optimisation. * Use data and performance insight to identify high\-value audiences, refine segmentation, improve targeting accuracy and increase campaign effectiveness. * Create tailored B2B and B2C digital activity for key business areas, ensuring messaging, targeting and channel choices are appropriate. * Track, analyse and report on digital performance against agreed KPIs including ROI, CPA, conversion rate, lead quality and revenue contribution by business area. * Develop data and performance dashboards, analytics, funnel reporting and actionable insight that supports evidence\-based decision\-making. * Champion experimentation, innovation and the responsible use of AI to drive continuous improvement. **What We're Looking For** **Essential Experience \& Skills** We're seeking a seasoned strategic digital leader who brings: **Proven Financial Services Experience** * Experience working within financial services, insurance, lending, payments or another highly regulated sector. * Strong understanding of regulatory and compliance frameworks, including customer communications governance and FCA requirements. **Digital Strategy Leadership** Demonstrable experience developing and implementing digital growth strategies from scratch, including scalable growth models that deliver measurable business impact. * Highly experienced operator in the B2B2C environment, including partner and direct\-to\-customer activation. * Proven experience developing and delivering digital growth strategies that support commercial objectives, lead generation, conversion and measurable performance improvement. * Advanced knowledge of digital acquisition channels and strong hands\-on experience managing full\-funnel acquisition and retention activity across paid search, paid social, programmatic, email marketing, automation, landing page journeys and campaign optimisation. **Commercial \& Financial Acumen** * Strong commercial mindset with the ability to evaluate investment opportunities and make recommendations based on return on investment. * Confidence analysing performance metrics including ROI, CPA, conversion rates, lead quality and revenue contribution. * Ability to balance customer outcomes, commercial objectives and budget management. **Exceptional Stakeholder Management** * Experience influencing and engaging senior stakeholders across multiple business functions. * Ability to communicate complex ideas in a simple, compelling way and successfully bring leaders on the journey. * Strong relationship\-building skills with the credibility to challenge constructively and drive consensus. **Technical \& Marketing Expertise** * Experience designing and delivering testing and optimisation programmes. * Strong understanding of CRM platforms, marketing automation and performance reporting tools. **Why Join Premium Credit?** At Premium Credit, you'll join a business where your work genuinely makes a difference. We're proud of our culture, our people and our commitment to helping customers pay for life's essentials in a way that works for them. **Our Benefits Include** * Competitive salary and annual bonus opportunity * Hybrid \& flexible working * 25 days annual leave plus bank holidays, with the option to buy and sell holiday * Pension scheme with employer contributions * Private medical insurance * Life assurance * Enhanced family\-friendly policies * Employee Assistance Programme * Learning and development opportunities * Access to wellbeing initiatives and employee networks * Discounts and lifestyle benefits * The opportunity to work for a **Great Place to Work® certified employer** * An inclusive culture where everyone is encouraged to bring their authentic self to work If you're excited by the opportunity to shape and lead digital growth, influence business strategy, and deliver measurable commercial impact within a leading financial services organisation, we'd love to hear from you. We're committed to providing reasonable adjustments or accommodations for applicants, so if you need support during the recruitment process, please let us know on the application form or send an email to recruitment@pcl.co.uk If you're made an offer of employment you’ll be required to prove your eligibility to work in the UK before you start work. You must reside in the UK from the start date of this role; unfortunately we are unable to provide visa sponsorship at this time. To ensure you can work from home efficiently you'll be asked to provide your internet speed at the application stage. Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. PCL uses AI tools to assist with our review of applications, including to summarise CVs against relevant job criteria and transcribe interviews. However, our team always makes the final decision on any application. Please see our privacy notice (https://www.premiumcredit.com/Recruitment\-privacy\-notice) for further information on how we process your personal data during the application process. All postholders will be subject to appropriate pre\-employment vetting procedures and a satisfactory Disclosure \& Barring Service (DBS) check prior to appointment. *Please note, we reserve the right to close this vacancy early if we identify a number of suitable candidates. All applicants will be advised if the vacancy closes early.* We are not engaging agency support for this role and respectfully ask that agencies do not submit unsolicited candidate details to Premium Credit Limited in relation to this role.

Customer Success Manager

Spektra

**Company Description** Spektra provides distribution infrastructure for companies and creators with compelling stories, helping them turn strong products into large\-scale reach. Rather than operating as an ad network or traditional agency, Spektra functions as a full\-stack attention engine focused on building visibility and audience growth. The team partners selectively with organizations that have built high\-quality products but need greater exposure. Spektra values innovative thinking, clear storytelling, and long\-term partnerships built on measurable results. The company is currently onboarding a limited number of partners and continues to expand its impact\-driven network. **Role Description** The Customer Success Manager role at Spektra is a full\-time, remote position responsible for ensuring that partners achieve their desired outcomes from Spektra’s distribution solutions. On a day\-to\-day basis, this role engages with partners through calls, virtual meetings, and written communication to understand goals, track performance, and proactively address challenges. The Customer Success Manager will monitor customer health metrics, support onboarding and training, and collaborate with internal teams to optimize partner strategies and experiences. This role will manage ongoing relationships, facilitate feedback loops, and develop retention initiatives that increase partner satisfaction and long\-term value. The position requires a structured approach to account management, the ability to prioritize multiple relationships, and a commitment to delivering a consistently high standard of service. **Qualifications** * Demonstrated ability to drive Customer Satisfaction and deliver high\-quality Customer Service across diverse partner accounts. * Strong Analytical Skills to interpret performance data, identify trends, and recommend actionable improvements. * Experience in Customer Retention strategies, including proactive outreach and value\-focused engagement. * Proven Relationship Building skills, with the ability to establish trust and maintain long\-term partnerships. * Excellent verbal and written communication skills, including the ability to present insights and recommendations clearly. * Experience in customer success, account management, or a related client\-facing role, preferably in tech, media, or marketing. * Comfort working in a remote, fast\-paced environment with strong time management and organizational abilities. * Bachelor’s degree in Business, Communications, Marketing, or a related field, or equivalent practical experience. * Familiarity with CRM tools, customer success platforms, and basic reporting or dashboard software.

Customer Success Manager

Cision

**At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.** **Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.** **Empower your impact at Cision. Be seen, be understood, be you.** **The Role** We're currently hiring **Customer Success Managers** across several teams, including our **Enterprise, SMB,** and **MENA** customer portfolios. While the core responsibilities remain the same, each role supports a different customer segment and market. **Some opportunities require fluency in an additional language, including Arabic or Danish** , depending on the region and customer portfolio. As a Customer Success Manager, you'll own the long\-term success, retention, and growth of a portfolio of customer accounts across a range of industries, including both brands and agencies. Working closely with our Account Managers and Onboarding team, you'll build trusted relationships, drive product adoption, and ensure customers achieve measurable business outcomes and long\-term value from their partnership with Brandwatch. Retention is your primary measure of success. **Duties And Responsibilities** The role includes, but is not limited to: * Own retention across your customer portfolio, managing renewals and working closely with Account Managers on Quarterly Business Reviews (QBRs), retention plans, and growth opportunities. * Build trusted relationships with executive stakeholders, ensuring Brandwatch's solutions are aligned with the customer's business goals and long\-term strategy. * Drive customer adoption by overseeing the onboarding journey—delivered in partnership with a dedicated Onboarding Specialist—and leading training and best practice initiatives to maximise value and return on investment. * Grow each account by increasing adoption, expanding the value customers realise from the platform, and embedding Brandwatch more deeply into their teams, workflows, and business processes. * Act as the customer's voice by identifying and escalating product feedback and managing expectations around product enhancements and roadmap priorities. * Foster a community of Brandwatch customers by sharing best practices, success stories, and lessons learned. * Maintain accurate customer records, opportunities, and renewal information in CRM and customer success systems. * Partner with Product Support to ensure customer issues are resolved effectively and in a timely manner. * Orchestrate the wider account team by collaborating closely with Onboarding Specialists, Account Managers, and the Professional Services team to deliver a seamless customer experience. * Act as a trusted advisor, helping customers achieve their business objectives and realise the full value of Brandwatch. **Essential Skills And Experience** * 3\+ years' experience in a customer\-facing role, ideally within SaaS or a similar technology environment. * Excellent communication and presentation skills, with the ability to engage stakeholders at all levels. * Strong understanding of social media platforms and social listening or monitoring tools. * Experience working with global customers across multiple teams and regions. * Proven ability to develop and execute strategic account plans, with a track record of strong retention and renewal outcomes. * Experience building strong relationships with senior stakeholders and executive sponsors. * Strong organisational skills, with the ability to manage multiple priorities in a fast\-paced environment. * A proactive, commercially minded approach with strong problem\-solving and critical\-thinking skills. * Comfortable working independently while collaborating effectively across cross\-functional teams. * Familiarity with Boolean search logic and data analysis. * Experience using CRM and customer success platforms such as Salesforce, Gainsight, Zendesk, Zuora, or JIRA. **What We Offer** Upon joining Cision, you will immediately have access to a range of benefits that are fully or partially funded by the company and form part of your overall benefits package. These benefits include: * Cision Group Personal Pension Scheme * Life Assurance * Healthcare cash plan * Dental Insurance * Private Medical Insurance (For directors and above only) * Gym Subsidy * Cycle to Work * Discounted Dining * Virtual GP * Employee Assistance Programme (EAP) * Eye Care Test * Cision Global Charitable Giving Program * BenefitHub (Retail discounts) **If this opportunity feels like the right fit for you, we’d love to hear from you!** Please note that for this role, we are only able to consider candidates who are already based in the country of employment. Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today's data driven world. Our deep expertise, exclusive data partnerships, and award\-winning products, including **CisionOne** , **Brandwatch** , and **PR Newswire** , enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long\-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity \& Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Cision, Inc. "the Company" only communicates with candidates and extends job offers through direct channels, not third parties. Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.

Customer Success Manager, MM/ENT - EMEA

Remote

**About Remote** Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best\-in\-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! **The Position** As a **Mid\-Market/Enterprise Customer Success Manager** , you will act as a trusted advisor and advocate for our customers, taking full ownership of the entire customer lifecycle from initial onboarding to an established, long\-term partnership. In this role, you will bring deep expertise in lifecycle management, with a sharp focus on driving customer retention, mitigating churn, and executing structured business reviews and success plans. You have a proven track record of managing complex implementation projects for a medium\-sized book of clients, alongside a keen ability to understand diverse client needs, identify growth opportunities, and deliver targeted solutions. A natural and meticulous problem\-solver, you are passionate about executing strategies across various technical scenarios and customer verticals. Additionally, you possess exceptional, well\-structured English communication skills, allowing you to seamlessly navigate, present to, and build strong relationships with stakeholders at every level of your business portfolio. Role Expectations * Extensive and proven experience as a Customer Success manager. * Adaptive Portfolio Re\-prioritization: Stays completely on top of a defined book of business despite high volume and constant change, re\-prioritizing tasks quickly to maintain a consistent communication flow, QBR cadence, strict Vitally hygiene, and keeping CSAT and responsiveness at required company standards. * Rigorous Account Autonomy: Owns day\-to\-day customer outcomes end\-to\-end and executes the standard post\-sales motion with high rigor, consistently following through on commitments and documentation without needing internal reminders. * Structured Stakeholder Collaboration: Delivers responsive, clear, and timely communication to customers, Sales, and internal partners, running structured operational reviews (ORs) and QBRs while documenting all decisions and next steps as the system of record. * Proactive Risk Mitigation: Identifies early churn signals and executes standard playbook mitigations, utilizing clear escalation paths and keeping implementation\-to\-CS handovers clean and seamless. * Reliable Customer Care \& Empathy: Builds deep customer trust through exceptional reliability and dedicated care, taking personal ownership of the client experience while handling constructive feedback and coaching maturely. * AI\-Driven Operational Efficiency: Leverages approved AI and automation tools to significantly increase daily throughput and communication quality, maintaining a consistent operating cadence and executing with urgency on risk and follow\-ups. * Account Leadership \& Peer Contribution: Leads assigned accounts with a strong sense of personal ownership, collaborating effectively across teams and contributing valuable insights to team learnings when prompted. * Commercial Growth Identification: Drives commercial impact by identifying expansion and cross\-sell opportunities during QBRs and ongoing account discussions, documenting them correctly in internal systems as a trusted Sales partner. * Fluent written and spoken English, and well structured communication skills in speaking \& writing. **Practicals** * You'll report to: Manager, Customer Success * Team: Customer Experience * Location: EMEA * Start date: As soon as possible **Hiring Process** * (async) Profile review * (async) Written test * Interview with recruiter * Interview with manager * Team Interview * Interview with Sr. Director of CS * Bar Raiser Interview * Prior employment verification check * (async) Offer ***Important:** Due to high applicant volumes, we might take a bit longer to get back to you. Please be patient with us. Thank you!* **Please note the salary range shared below is OTE. The role offers 80% base salary and 20% variable compensation (commission/bonus).** Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap\-labor practices and therefore we ensure to pay above in\-location rates. We hope to inspire other companies to support global talent\-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide \- here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job\-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change. *At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards \& People Enablement team on a case by case basis.* The annual salary range for this full\-time position is $37,300—$83,900 USD **Benefits** Our full benefits \& perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters: * work from anywhere * flexible paid time off * flexible working hours (we are async) * 16 weeks paid parental leave * mental health support services * stock options * learning budget * home office budget \& IT equipment * budget for local in\-person social events or co\-working spaces **How You’ll Plan Your Day (and Life)** We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async. You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your **life\-work balance** is important and you will be encouraged to put yourself and your family first, and fit work around your needs. If that sounds like something you want, apply now! **How To Apply** * Please fill out the form below and upload your CV with a PDF format. * We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote. * If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under\-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask \& encourage anybody who needs an accommodation to request one from their recruiter. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to. At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here. *Please note we accept applications on an ongoing basis.*

Customer Success Manager

D2L

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student\-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies. D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L. D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally. Every application we receive is personally reviewed by a member of our Talent Acquisition team \- yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations. As a Customer Success Manager, you lead as a strategic partner, with customers to drive measurable outcomes, operational efficiency, and long\-term growth through the effective use of D2L’s Brightspace platform. You bring together deep product expertise, industry insight, and consultative capability to design, execute, and manage customer success plans that align platform capabilities with institutional and business goals. Success in this role is measured by the outcomes customers achieve through effective adoption, the value they realize, and your ability to influence sustained success aligned to their strategic and business objectives. **How You Will Make a Difference** * Lead as a strategic partner with customers to align their objectives with actionable success plans that drive efficiency, growth, and measurable outcomes through Brightspace adoption. * Design, own, and continuously evolve customer success and adoption plans, ensuring strong alignment between customer goals, industry best practices, and the capabilities of the Brightspace platform. * Drive value realization by applying deep knowledge of Brightspace, the education technology landscape, and customer workflows to identify opportunities for optimization, innovation, and improved outcomes. * Lead targeted adoption initiatives by identifying gaps in product usage and working closely with key customer stakeholders to advance platform maturity and effectiveness. * Proactively assess customer health, identify risk, and influence corrective actions that increase engagement, reduce churn, and strengthen long\-term success. * Drive customer communication and engagement strategies focused on outcomes and value, while collaborating with Account Managers to influence executive alignment, strategic planning, and QBR discussions. * Influence internal alignment by acting as a critical connector between customers and D2L teams (Sales, Product, Support, and Engineering), ensuring customer insights inform roadmap priorities and service improvements. * Drive a structured customer feedback strategy, translating insights into improved engagement, risk mitigation, and retention outcomes. * Influence customer lifetime value through strong health indicators, customer advocacy, and actionable promoter measures supported by trusted relationships and expert guidance. * Lead enablement for end users and administrators, supporting customers in moving beyond basic usage toward outcome\-driven, scalable platform adoption. * Maintain strong awareness of product enhancements, industry trends, and best practices to continuously elevate customer conversations and strategic recommendations. **What You Will Bring To The Role** * Product \& Platform Expertise: Leverages deep Brightspace and EdTech knowledge to coach users and administrators toward outcome\-driven adoption. * Adoption Strategy \& Execution: Designs and drives adoption strategies that align customer goals to measurable outcomes and long\-term value. * Facilitation \& Enablement: Leads effective enablement and facilitation to support change, stakeholder alignment, and platform maturity. * Customer Health \& Analytics: Applies data, health indicators, and insights to proactively manage risk and strengthen customer outcomes. * Cross\-Functional Collaboration: Partners with Account Managers and internal teams to influence alignment and translate customer insight into action. **Don’t meet every single requirement?** We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop! **Why We're Awesome** At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through : * Impactful work transforming the way the world learns * Flexible work arrangements * Learning and Growth opportunities * Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program * 2 Paid Days off for SkillsWave\-related activities like exams or final assignments * Employee wellbeing (Access to mental health services, EFAP program, financial planning and more) * Retirement planning * 2 Paid Volunteer Days * Competitive Benefits Package * Home Internet Reimbursements * Employee Referral Program * Wellness Reimbursement * Employee Recognition * Social Events * Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices.

Operations Director – Pet Drugs Online

IVC Evidensia

Pet Drugs Online Role IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners. At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career. Pet Drugs Online is one of the UK’s leading online pet pharmacies and retailers, helping pet owners access trusted medication, healthcare products, and everyday essentials quickly, safely, and conveniently. As part of the IVC Evidensia Group, Pet Drugs Online combines the agility of a growing ecommerce business with the strength and expertise of a leading veterinary care organisation. Our teams play a vital role in making pet healthcare more accessible through innovation, operational excellence, and outstanding customer experience. **Operations Director – Pet Drugs Online** We are a fast\-growing pet care e\-commerce business specializing in pet prescription medicines, pet food, and accessories. As we expand, our focus remains on delivering excellent customer service, ensuring exceptional regulatory compliance, and driving massive efficiency gains across our operations. As Operations Director, you will be a key member of the Senior Leadership Team, responsible for the end\-to\-end operations of our business. Reporting to the Managing Director, you will oversee critical operational functions, ensuring they run efficiently, effectively, and in alignment with our ambitious growth strategy The Operations Director will lead the operational strategy for Pet Drugs Online, focusing on the provision of excellent customer service, regulatory compliance, the delivery of an increasingly efficient operation. This role requires a strategic leader with a deep understanding of e\-commerce logistical and customer operations and ideally the pet healthcare market. **Key Accountabilities/Responsibilities** As Operations Director, you will have end\-to\-end responsibility for our operational functions, ensuring they are efficient, scalable, and aligned with our ambitious growth plans. Your leadership will be crucial in optimizing performance, maintaining regulatory compliance, and enhancing customer satisfaction. **Customer Contact Centre Operations** * Lead and develop a high\-performing customer service team, ensuring fast response times and high customer satisfaction. * Implement technologies and processes to improve first\-contact resolution and overall service quality. * Monitor key performance indicators (KPIs) such as response time, customer retention, and Net Promoter Score (NPS). * Develop training programs and quality assurance processes to maintain excellent customer interactions. **Warehouse \& Fulfilment Operations** * Oversee inventory management and ensure accurate stock levels to meet demand efficiently. * Implement process improvements and automation to enhance order fulfilment speed and accuracy. * Optimise warehouse layout, picking, packing, and shipping processes to reduce operational costs and errors. * Ensure compliance with storage and handling requirements, particularly for prescription medicines. **Regulated Prescription Processing** * Ensure strict adherence to regulations governing the handling, verification, and dispatch of pet prescription medicines. * Collaborate with veterinary professional colleagues to maintain best\-in\-class compliance. * Implement robust checks and automated systems to minimise processing errors and regulatory risks. * Stay up to date with legislative changes, ensuring operations adapt accordingly. **Logistics \& Delivery Management** * Manage and optimise partnerships with third\-party logistics providers and couriers. * Negotiate contracts and service level agreements (SLAs) to improve delivery speed and reduce costs. * Implement tracking and reporting systems to monitor delivery performance and minimise delays. * Develop contingency plans for seasonal demand spikes, disruptions, and peak trading periods. **Courier \& Carrier Relationships** * Establish and maintain strong relationships with multiple courier providers to ensure reliable and cost\-effective shipping solutions. * Monitor courier performance, renegotiate terms where necessary, and drive continuous improvement in delivery times and success rates. * Explore alternative last\-mile delivery options to enhance customer experience and service coverage. **Building Maintenance \& Facilities Management** * Ensure the smooth operation and maintenance of warehouse and office facilities. * Oversee building security, utilities, and workplace safety standards. * Plan for future expansion needs, ensuring facilities can scale with the company’s growth. * Manage budgets and negotiate contracts for outsourced maintenance services. **Health \& Safety Compliance** * Implement and maintain workplace health and safety policies in line with legal requirements. * Conduct risk assessments and training to promote a culture of safety among employees. * Ensure compliance with regulations related to handling, storage, and transportation of prescription medicines and pet food. * Regularly review and update emergency response plans and safety procedures. **Operational Efficiency \& Continuous Improvement** * Identify bottlenecks and implement strategies to enhance efficiency across all operations. * Leverage technology, automation, and data analytics to streamline processes and reduce costs. * Foster a culture of continuous improvement, encouraging innovation and best practices. * Develop and monitor key operational KPIs, reporting to the MD and senior leadership team on performance trends and improvement initiatives. **Leadership \& Team Development** * Lead, mentor, and develop operational teams, ensuring alignment with business goals. * Foster a high\-performance culture, promoting accountability and continuous learning. * Collaborate with cross\-functional teams to align operations with marketing, sales, and product strategy. * Build succession planning and talent development programs to strengthen leadership within the operations function. **Experience/Qualifications** **Essential:** * Proven experience in a senior operational leadership role within e\-commerce, retail, logistics, or a related field. * Strong expertise in customer service, warehousing, logistics, and compliance\-driven operations. * A track record of improving operational efficiency, driving cost savings, and enhancing customer experience. * Excellent leadership, stakeholder management, and decision\-making skills. * Experience working in a regulated industry, ideally with prescription medicines, is a plus. * Data\-driven mindset with a focus on continuous improvement and innovation **Desirable** * Degree in Business Administration, Marketing, or a related field; MBA preferred. * Proficiency in e\-commerce WMS and automation opportunities * Strong interpersonal skills with a confident, enthusiastic approach and a can\-do attitude * Experience of building sound business cases to support business objectives * Able to prioritise and deliver complex projects and self\-motivate, whilst working to strict deadlines and targets. Following receipt of your application, you will be contacted by one of our experienced hire recruitment team. **As a BAME and LGBTQ\+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long\-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.** What We Offer Our Team * Healthcare Cash Plan * Cycle to Work scheme * Green Cars salary sacrifice scheme * Voluntary benefits: choose from a range of benefits to suit you * Discounted staff pet care * Access to discounts/cashback with hundreds of participating retailers Diversity, Equality, Inclusion and Belonging At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long\-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Founders Associate

CoMind

**About CoMind** The brain is the most critical organ in the human body, yet it remains the least monitored. For decades, getting a real\-time window into what is happening inside it has meant drilling into the skull. This is an invasive, risky process reserved for only the most critical cases. We believe that measuring the brain should be as routine as measuring the heart or oxygen levels. CoMind is making this possible. For more than thirty years, the holy grail of neurocritical care has been to measure vital brain signals like cerebral perfusion non\-invasively, and we have solved the physics challenge required to do exactly that. Using photons to see through the skull in real time, alongside machine learning, our first product replaces drills and bolts with a simple sensor. By providing continuous data at the bedside, we are opening the door to better outcomes for millions of patients across the ICU and operating room. We are VC\-backed, protected by 50\+ patents, and on a clear path to FDA clearance. **The Role** Reporting to the Chief of Staff, the Founders Associate sits in the CEO's Office. It takes the CEO's highest\-priority initiatives from intent to delivery at pace and to an exceptional standard. The role exists to multiply the CEO and Chief of Staff’s reach: where they set a priority, this person runs through walls to get it done. Embedded in the business for proximity and context, but accountable to the CEO's agenda, not the business's org chart. That distinction is the role. **Responsibilities:** * **Delivery of the CEO's priority projects.** Drives, unblocks, and closes the initiatives the CEO cares most about. This role is cross\-functional, often ambiguous, always high\-stakes. Owns the outcome, not just the coordination. * **Pace and standard.** Holds the bar inside the business. Forces decisions, removes friction, and keeps things moving faster than they otherwise would. * **The CEO's line of sight.** Translates priorities down into the business and surfaces reality back up. What’s real, what's stuck, what needs the CEO. * **Trusted execution at seniority.** Operates credibly with the business head and their leadership team, carrying the CEO's intent without needing him in the room. **Experience we are looking for:** * **High agency.** Defaults to ownership. Takes an ambiguous brief and returns a result, not a list of questions. Creates momentum where there was none and does not wait to be told the next step. * **High EQ.** Reads people and rooms. Carries the CEO's authority without ego or abrasion: can push a senior leader, hold a hard line, and keep the relationship intact. Discreet by instinct; trusted with sensitive ground. * **Strong operator.** Gets things done, cleanly and at speed. Structures chaos, sequences the work, and lands it to a high standard under real pressure. Judgement that holds up when the path isn't obvious. * **Prior Start\-Up Experience.** Has worked in a start\-up environment. * **Consulting Background.** Has trained or worked closely with a consulting firm. **Working at CoMind** * All UK team members work at least 4 days per week from our new Kings Cross offices, plus a flexible work\-from\-home day * AI is fundamental to our culture — it's not just a tool, but a core part of how we work, collaborate, and innovate. We expect all team members to embrace AI in their daily work and continuously find new ways to use it effectively * CoMind is a mission\-driven environment where the work is challenging, fast\-paced, and genuinely consequential. We take what we're building seriously, and we look for people who share that commitment * If you're energised by hard problems and want your work to have a real impact, you'll find a lot to enjoy here. **Benefits:** * Company equity plan so all employees share in the success of the company * Salary\-sacrifice pension scheme * Private medical, dental and vision insurance (medical history disregarded) * Group life assurance at 4x annual income * Comprehensive mental health support, including unlimited access to 1:1 sessions with trained professionals * Unlimited holiday allowance (\+ bank holidays) and one week of remote working per quarter * Lunch voucher (£10\) every day for JustEat and free dinner on those days where you need to work later * Twice weekly deliveries of fresh fruit and an extensive selection of snacks and drinks * YuLife subscription, allowing you to turn your daily steps and meditation into discounts at a range of stores *We do not accept unsolicited CVs from recruitment agencies, will not be liable for any fees, and prohibit unauthorised use of our company name in recruitment activities.* DISCLAIMER \- We use Granola, an AI notetaker, throughout our interview process to help capture notes. It's used only for note\-taking during the conversation. Transcripts aren't saved to shared drives or stored externally. Let us know if you'd prefer we don't.

Global Head of Growth - DTC

Acquire

💻 Global Head of Growth ⭐ £100,000 \- £130,000 \+ Bonus 📍 UK Remote (some EU Travel) **You've already proven you can grow a DTC brand.** **What if your next role allowed you to influence eight?** We're partnering with a high\-growth DTC subscription group that has built a portfolio of consumer brands across Europe. They are now looking for an ambitious growth leader who wants a bigger stage, broader influence and the opportunity to accelerate their career through impact rather than title. If you've ever felt restricted by the size of your business, frustrated by slow decision\-making, or wanted greater exposure to strategic growth decisions, this could be the opportunity you've been waiting for. **Why this role is different** Most growth roles are focused on a single brand. This role gives you visibility across multiple businesses, markets and growth challenges. Imagine being the person who identifies a growth opportunity worth seven figures in one market, builds the case for investment and then helps roll it out across an entire portfolio. That's the kind of impact this role can have. You'll work directly with founders, Growth Directors and senior leadership teams, helping shape growth strategy across acquisition, retention, subscriptions and customer lifetime value. You'll have access to sophisticated data infrastructure, specialist channel experts and decision\-makers who actually want to act on your recommendations. **What you'll spend your time doing** * Identifying growth opportunities across multiple DTC subscription brands * Improving acquisition, retention and subscription performance * Using data and commercial insight to uncover risks and opportunities * Influencing senior stakeholders and helping teams move faster * Building business cases for new growth initiatives and investment opportunities * Partnering with SEO, Paid Media and Digital specialists to drive performance improvements * Sharing learnings and best practice across the wider group **Who will thrive here?** This role is built for someone who genuinely loves growth. Someone who enjoys spotting patterns in data. Someone who asks difficult questions. Someone who gets frustrated when teams move too slowly. You may currently be a: * Head of Growth * Growth Director * VP Growth * Ecommerce Director * Commercial Growth Lead What matters most isn't your title. It's your mindset. We're looking for someone who takes ownership, challenges thinking, pushes for better outcomes and cares deeply about performance. The type of person who would rather be told to slow down than asked to speed up. **What's in it for you?** * Influence multiple brands rather than just one * Focus on growth without the operational distractions of running a business day\-to\-day * Work directly with senior leaders and decision\-makers * Solve a broader range of growth challenges than most in\-house roles can offer * Gain exposure to different markets, business models and stages of growth * Build a reputation as a trusted growth expert across an entire portfolio * Create a pathway into a broader leadership position as the organisation continues to scale For the right person, this is more than a Head of Growth role. It's an opportunity to become the growth authority across a portfolio of DTC subscription brands and make an impact at a scale most growth leaders never get the chance to experience. Interested in learning more? Apply now!

Support Lead

Futures

**Support Operations Lead \- Healthcare** **Location:** Central London (in office) **Salary:** £60k\-£70k \+ On\-call Allowance \+ Benefits Are you an experienced technical support professional looking to take the next step into an operational leadership role? We're recruiting on behalf of an innovative healthcare technology organisation which specialises in Primary Care software. Due to continued growth, they're looking for a Support Operations Lead to help shape and develop a high\-performing customer support function. This is an excellent opportunity for someone who enjoys solving complex technical issues in a healthcare environment whilst also influencing how a support team operates and develops. **The Opportunity** As the senior technical escalation point, you'll work across customer support, product and engineering teams to resolve challenging issues, improve service delivery and help drive continuous improvement. This is not an IT support position. This is a role in which you'll provide support to clinical end users who use this software. You'll also play a key role in developing colleagues, refining operational processes and ensuring customers receive an outstanding experience throughout their journey. No two days are the same. One day you could be coordinating the response to a high\-priority customer issue, the next you'll be mentoring team members, analysing recurring trends or helping shape future product improvements. What You'll Be Doing * Managing complex customer issues through to resolution (typically level 3 issues) * Acting as the senior point of escalation for operational and technical queries. * Working closely with internal technical teams to improve products and customer outcomes. * Identifying trends and recurring issues to improve overall service performance. * Supporting incident response activities when required. * Coaching and developing members of the wider support team. * Improving internal processes, documentation and operational standards. * Helping create a culture of continuous improvement across the customer operations function. About You You'll have experience working within a technical support, service delivery or customer operations environment in a **Healthcare environment** and enjoy balancing technical problem solving with people development. We're particularly interested in candidates who have: * Experience handling complex customer or technical issues in **Primary Care** or **Secondary Care** settings * A strong understanding of clinical solutions such as ePMA/Pharmacy, PACS, LIMS etc. * Strong analytical and troubleshooting abilities. * A passion for improving customer experience. * Experience mentoring or supporting colleagues. Apply now.

Operations Director – Pet Drugs Online

Inspiring Vet Care

Pet Drugs Online Role IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners. At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career. Pet Drugs Online is one of the UK’s leading online pet pharmacies and retailers, helping pet owners access trusted medication, healthcare products, and everyday essentials quickly, safely, and conveniently. As part of the IVC Evidensia Group, Pet Drugs Online combines the agility of a growing ecommerce business with the strength and expertise of a leading veterinary care organisation. Our teams play a vital role in making pet healthcare more accessible through innovation, operational excellence, and outstanding customer experience. **Operations Director \- Pet Drugs Online** We are a fast\-growing pet care e\-commerce business specializing in pet prescription medicines, pet food, and accessories. As we expand, our focus remains on delivering excellent customer service, ensuring exceptional regulatory compliance, and driving massive efficiency gains across our operations. As Operations Director, you will be a key member of the Senior Leadership Team, responsible for the end\-to\-end operations of our business. Reporting to the Managing Director, you will oversee critical operational functions, ensuring they run efficiently, effectively, and in alignment with our ambitious growth strategy The Operations Director will lead the operational strategy for Pet Drugs Online, focusing on the provision of excellent customer service, regulatory compliance, the delivery of an increasingly efficient operation. This role requires a strategic leader with a deep understanding of e\-commerce logistical and customer operations and ideally the pet healthcare market. **Key Accountabilities/Responsibilities:** As Operations Director, you will have end\-to\-end responsibility for our operational functions, ensuring they are efficient, scalable, and aligned with our ambitious growth plans. Your leadership will be crucial in optimizing performance, maintaining regulatory compliance, and enhancing customer satisfaction. **Customer Contact Centre Operations** * Lead and develop a high\-performing customer service team, ensuring fast response times and high customer satisfaction. * Implement technologies and processes to improve first\-contact resolution and overall service quality. * Monitor key performance indicators (KPIs) such as response time, customer retention, and Net Promoter Score (NPS). * Develop training programs and quality assurance processes to maintain excellent customer interactions. **Warehouse \& Fulfilment Operations** * Oversee inventory management and ensure accurate stock levels to meet demand efficiently. * Implement process improvements and automation to enhance order fulfilment speed and accuracy. * Optimise warehouse layout, picking, packing, and shipping processes to reduce operational costs and errors. * Ensure compliance with storage and handling requirements, particularly for prescription medicines. **Regulated Prescription Processing** * Ensure strict adherence to regulations governing the handling, verification, and dispatch of pet prescription medicines. * Collaborate with veterinary professional colleagues to maintain best\-in\-class compliance. * Implement robust checks and automated systems to minimise processing errors and regulatory risks. * Stay up to date with legislative changes, ensuring operations adapt accordingly. **Logistics \& Delivery Management** * Manage and optimise partnerships with third\-party logistics providers and couriers. * Negotiate contracts and service level agreements (SLAs) to improve delivery speed and reduce costs. * Implement tracking and reporting systems to monitor delivery performance and minimise delays. * Develop contingency plans for seasonal demand spikes, disruptions, and peak trading periods. **Courier \& Carrier Relationships** * Establish and maintain strong relationships with multiple courier providers to ensure reliable and cost\-effective shipping solutions. * Monitor courier performance, renegotiate terms where necessary, and drive continuous improvement in delivery times and success rates. * Explore alternative last\-mile delivery options to enhance customer experience and service coverage. **Building Maintenance \& Facilities Management** * Ensure the smooth operation and maintenance of warehouse and office facilities. * Oversee building security, utilities, and workplace safety standards. * Plan for future expansion needs, ensuring facilities can scale with the company’s growth. * Manage budgets and negotiate contracts for outsourced maintenance services. **Health \& Safety Compliance** * Implement and maintain workplace health and safety policies in line with legal requirements. * Conduct risk assessments and training to promote a culture of safety among employees. * Ensure compliance with regulations related to handling, storage, and transportation of prescription medicines and pet food. * Regularly review and update emergency response plans and safety procedures. **Operational Efficiency \& Continuous Improvement** * Identify bottlenecks and implement strategies to enhance efficiency across all operations. * Leverage technology, automation, and data analytics to streamline processes and reduce costs. * Foster a culture of continuous improvement, encouraging innovation and best practices. * Develop and monitor key operational KPIs, reporting to the MD and senior leadership team on performance trends and improvement initiatives. **Leadership \& Team Development** * Lead, mentor, and develop operational teams, ensuring alignment with business goals. * Foster a high\-performance culture, promoting accountability and continuous learning. * Collaborate with cross\-functional teams to align operations with marketing, sales, and product strategy. * Build succession planning and talent development programs to strengthen leadership within the operations function. **Experience/Qualifications:** **Essential:** * Proven experience in a senior operational leadership role within e\-commerce, retail, logistics, or a related field. * Strong expertise in customer service, warehousing, logistics, and compliance\-driven operations. * A track record of improving operational efficiency, driving cost savings, and enhancing customer experience. * Excellent leadership, stakeholder management, and decision\-making skills. * Experience working in a regulated industry, ideally with prescription medicines, is a plus. * Data\-driven mindset with a focus on continuous improvement and innovation **Desirable:** * Degree in Business Administration, Marketing, or a related field; MBA preferred. * Proficiency in e\-commerce WMS and automation opportunities * Strong interpersonal skills with a confident, enthusiastic approach and a can\-do attitude * Experience of building sound business cases to support business objectives * Able to prioritise and deliver complex projects and self\-motivate, whilst working to strict deadlines and targets. Following receipt of your application, you will be contacted by one of our experienced hire recruitment team. **As a BAME and LGBTQ\+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long\-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.** What We Offer Our Team * Healthcare Cash Plan * Cycle to Work scheme * Green Cars salary sacrifice scheme * Voluntary benefits: choose from a range of benefits to suit you * Discounted staff pet care * Access to discounts/cashback with hundreds of participating retailers Diversity, Equality, Inclusion and Belonging At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long\-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Lab Technician

hVIVO

hVIVO are seeking a Laboratory Technician to join the Laboratory team across our sites in London, E1 \& E14\. The Laboratory Technician performs processing, storage and transport of participant samples according to Good Clinical Practice (GCP) standards to ensure effective laboratory operation with a prime focus on quality in everything they do. hVIVO conducts human challenge clinical trials. The end goal of our clinical trials is to potentially eradicate common illnesses like the common cold and flu completely \- or at least make treatment of them as easy and effective as possible. Volunteers are central to the work that we do. Our studies focus on testing new treatments on real people, in a safe, controlled, clinical environment. The candidate will be required to work shift patterns, with flexibility to work between the hours of 0700 and 2300, including weekends on a rotational basis. A roster will be provided a month in advance. * Perform receipt, processing, and storage of samples as specified by Standard Operating Procedures (SOPs), according to an analytical plan and within specified timeframes ensuring milestones are reached. * Produce and maintain required documentation concerning study\-specific sample receipt, processing and storage. * Develop laboratory skills as required for assigned projects. * Maintain compliance with Good Clinical Practice, all relevant SOPs, to company standards and guidelines * Work as part of a team, maintaining excellent communication between staff at different sites and between divisions. * Assist with the storage and tracking of samples. * Assist with the production of labelled samples. * Responsible for organising own time and resource to an optimal standard with guidance. * Operate laboratory equipment or other instruments considered standard for example Biological safety cabinets, pipettes and centrifuges. * Ensure all laboratory housekeeping is maintained for example emptying waste, cleaning of equipment, preparing lab coats for laundry and maintaining consumable and freezer inventories. * Assist in the preparation of media and buffers when required. * GCSE or BTEC in a Science subject * Previous experience of working within a laboratory environment is desirable. * To be able to work as a member of a team, responsible for organising own time and resources in an optimal fashion, with some guidance. * Good communication skills

Service Delivery Manager

Serco

Job title: Service Delivery Manager \- PIP Back Office Band: 4 Contract: Perm Location: Homebased Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP). Our extensive experience supporting complex case management services across the globe and experience of working with the DWP, enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture. **Key purpose** * The Service Delivery Manager (SDM) is a leadership role within operations who leads a team of functional assessors and site coordinators. The SDM is the single point of accountability for delivery of volume, quality and customer service within their team. * They will work collaboratively with the Regional Quality \& Performance Manager, Area Quality Assurance Leads and support services facilitating a smooth running of the assessment operation that supports delivery of a quality service for customers and staff by using management information to drive performance in line with individual objectives * The role is responsible for leadership \& oversight of operations, assessments, admin, customer services, facilities, and health \& safety. **Reason for the role** * The Clinical Operational Services requires an impressive performance driven, and customer focused culture that supports our values in delivering consistent, robust, and quality assessments whilst developing and protecting our reputation. Using management information to drive performance. **Structure and reporting relationship** * The Service Delivery Manager will report directly into the Regional Quality \& Performance Manager within Clinical Operations * The SDM will have line management responsibility of the Functional Assessors, Clinical Standards Leads and an administrative team of Site Coordinators. **Key Accountabilities** * Ensure that the volumes, quality, and applicable service levels are delivered to agreed target levels. * Deliver team objectives and performance against targets through robust performance management methods. * Facilitate communications which support delivery. * Monitor high level administrative workflow to ensure administrative teams have all processes in place to ensure assessment delivery. * Work with Regional Manager to drive continuous improvement and disseminate though team. * Investigate and resolve customer complaints and escalate serious complaints as required. * Communicate changes in assessment procedures and best practices (healthcare\-based and administrative) to teams (with support of Clinical Standards Lead(s) if required). * Ensure Clinical Standards Lead(s) have in place appropriate healthcare\-related mentorship and coaching to support delivery of quality targets. * Ensure Clinical Standards Lead(s) follow appropriate processes to escalate clinical questions and communicate resolution. * Support the continuous professional development of staff and encourage shared learning. * Responsible for effectively and proactively managing absences to minimise ad hoc and ongoing absence. * Other ad hoc duties as required. **Essential Technical And Professional Skills, Knowledge, And Qualifications** * Experience leading and developing teams. * Experience of delivering challenging performance targets. * Health Assessment experience helpful but not essential. * Ability to engage and support remote teams. **What We Offer** * Up to 6% contributory pension scheme * Life insurance * 25 days annual leave plus bank holidays. Options for annual leave purchase * A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more. * A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion. * Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships. * Interesting and enjoyable work. * Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

Business Development Manager

Wellcome Sanger Institute

Do you want to help us improve human health and understand life on Earth? Make your mark by shaping the future to enable or deliver life\-changing science to solve some of humanity’s greatest challenges. We are growing our capability to translate the extraordinary research of the Sanger institute towards impactful products and services. We are now recruiting an experienced **Business Development Manager** to join us in the Innovation and Impact Department at Wellcome Sanger Institute. The role sits within the Business Development group alongside industry partnership and venture functions in the Innovation and Business Engagement team. **About The Role** The Business Development Manager role is to source, develop and partner translation opportunity arising from Sanger science for onward development for societal benefit. The role holder will interact with scientific teams, identifying translation opportunity, driving IP strategy, supporting technology development, and building attractive licensing packages ready to partner with industry, R\&D partners, or, working with venture formation colleagues, with our spin out companies. **You Will Be Responsible For** You will work closely with our faculty to identify, develop and progress translational opportunities arising from Sanger research, supporting the dissemination and impact of scientific outputs through appropriate commercialisation and partnering routes. You will be responsible for a portfolio of business development projects managing each actively from opportunity assessment through to deal completion, operating independently on defined projects while escalating more complex or high\-value matters appropriately. **About You** You will have a strong understanding of intellectual property and recommend IP strategy, technology development pathways and commercial paths for designated assets, working closely with scientists, internal teams and external partners to deliver effective licensing. You will be passionate about science and a team player, working in partnership with the Business Development team to deliver a wider business development pipeline in line with the Institute’s translation objectives. **Essential Knowledge, Experience And Skills** * Expertise of all aspects of IP prosecution from filing patent applications through to post grant maintenance * Expertise of commercial licensing in the context of an academic or industrial setting * Good knowledge of at least two of IP, data, biological resources, or software licensing * Demonstrable experience in Business Development, including identifying opportunities, building relationships, and supporting the development of strategic partnerships. * Experience of performing and recording due diligence and opportunity evaluation packages * Track record of developing good working relationships with multiple stakeholders across academia and industry * Experience of managing IP packages * Experience of leading on some negotiation and assisting others as part of a deal team. * Significant experience of biomedical research in an academic and/or industrial setting * Excellent prioritisation skills/proficiency in managing multiple projects * Skilled in the formulation and implementation of licensing strategies * Excellent influencing and written and verbal communication skills * Exceptional team player * Strong, clearly rationalised decision\-making skills **About Us** We are a small, supportive, and mission\-driven team. We are part of the recently formed Innovation and Impact Department whose role is ***To amplify scientific excellence, enabling our scientists to deliver the Institute’s mission and accelerating real world impact.*** **Other Information** Hybrid role, minimum of 3 days per week on campus **Application Process** Please apply with your CV and a Cover letter explaining your motivation for applying and how your skills and experience meet the above essential criteria. **Salary per annum:** £55,025 \- £65,000 Role Profile **Job family:** Support and Strategy Grade 1 **Contract Type:** Permanent **Recruitment Process:** Interviews will take place on the 1st, 3rd and 4th of September **Closing date:** 9th August 2026 **Hybrid Working At Wellcome Sanger** We recognise that there are many benefits to Hybrid Working; including an improved work\-life balance, with more focused time, as well as the ability to organise working time so that collaborative opportunities and team discussions are facilitated on campus. The hybrid working arrangement will vary for different roles and teams. The nature of your role and the type of work you do will determine if a hybrid working arrangement is possible. **Equality, Diversity And Inclusion** We aim to attract, recruit, retain and develop talent from the widest possible talent pool, thereby gaining insight and access to different markets to generate a greater impact on the world. We have a supportive culture with the following staff networks: LGBTQ\+, Parents and Carers, Disability, Gender Equity and Race Equity to bring people together to share experiences, offer specific support and development opportunities and raise awareness. The networks are also a place for allies to provide support to others. We believe people do their best work when they can be their authentic selves. That’s why we’re committed to creating a truly inclusive culture at Sanger Institute. We will consider all individuals without discrimination and are committed to creating an inclusive environment for all employees, where everyone can thrive. **Our Benefits** We are proud to deliver an awarding campus\-wide employee wellbeing strategy and programme. The importance of good health and adopting a healthier lifestyle and the commitment to reduce work\-related stress is strongly acknowledged and recognised at Sanger Institute. Sanger Institute became a signatory of the International Technician Commitment initiative In March 2018\. The Technician Commitment aims to empower and ensure visibility, recognition, career development and sustainability for technicians working in higher education and research, across all disciplines.

Senior Clinical Research Associate II

Pfizer

The Senior Clinical Research Associate II is responsible for the site management, site monitoring and closeout of assigned clinical trials investigator sites to ensure patient safety and quality study execution in accordance with applicable prevailing laws, Good Clinical Practices, and Pfizer standards. The Senior Clinical Research Associate I role is accountable for site management and monitoring, managing investigator site relationships to ensure effective delivery of clinical trials (e.g. enrollment, database release), to safeguard the quality of investigator sites (e.g. patient safety, site quality and compliance with GCP), to maintain investigator and site staff engagement and satisfaction, and to enhance the company’s image with its external stakeholders. The Senior Clinical Research Associate I is responsible for the resolution of all protocol\-related issues for assigned investigator sites and will work closely with the Site Care Partner, and other members of the study team, as required, in activities associated with the set\-up, running and close out of sites in a clinical trial. **JOB RESPONSIBILITIES:** **Responsible for investigator site management and monitoring for assigned sites:** **Clinical Trial Monitoring:** * Ensure proper conduct of clinical trials in accordance with the Study Monitoring Plan and applicable prevailing laws, Good Clinical Practices, and Pfizer standards to achieve project goals, timelines and quality * Manage assigned operational aspects for implementation of clinical trial activities at assigned investigator sites from site activation through to database lock, ensuring relevant timelines anquality deliverables are met * During study conduct, serve as the primary point of contact for assigned investigator sites. Work in partnership with and/or escalate to the SCP to ensure quality of site delivery * Interface with the study team as needed, facilitate information flow between members of the study team, vendors and assigned investigator sites * Partner with SCP to perform investigator site development, coaching and training of site personnel to ensure ongoing compliance with protocol and the safeguarding of patients; provide protocol training to, and address protocol related questions from the investigator site staff when required, including discussions on known/anticipated operational and clinical trial risks * Attend investigator meeting when required (virtual or F2F) Provide enrollment support and ensure progress by responding to site activation and recruitment issues from investigators. Partner with * SCP and the study team to define and support recruitment initiatives at site level * Conduct onsite, remote/electronic monitoring as needed for study site initiation, routine monitoring and study site closure activities and ensure these are conducted accordance to the * Study Monitoring Plan, SOPs and commensurate with emerging issues and technologies. * Monitor site level AEs and SAEs and collaborate with the Drug Safety Unit and follow\-up with investigators sites, as needed, to bring SAE reports required information to resolution * Submit all required reports, documentation, updates and tracking within required timeframes, including but not limited to Trial Master File documentation, site reports, site follow up letters, protocol deviations, patient recruitment, clinical supply management, study progress and metrics * Identify and resolve investigator site issues within required timeframes; agree and develop corrective and preventative actions with investigator and site personnel to close open issues and to prevent recurrence/persistence of issues * Resolve data queries within required timelines, prepare investigator site close\-out plan and conduct close\-out activities within required timelines * Ensures adequate oversight of the investigational product at the investigator site, including receipt, handling, accounting, storage conditions, and destruction activities. * Support database release as needed * May undertake the responsibilities of an unblinded monitor where appropriate **Clinical/Scientific and Site Monitoring Risk:** * Maintain thorough understanding of the product, protocol and therapy area in sufficient details to have appropriate discussions with the investigator and site team * Interact with investigator site heath care professionals in a manner which enhances Pfizer’s credibility, scientific leadership and in order to facilitate Pfizer’s clinical development goals * Support the study clinician in ensuring patient safety, eligibility and providing clinical guidance to investigators * Drive Quality Event remediation, when applicable * Serve as a point of contact for audit conduct, and drive Audit Observation CAPA development and checks, when applicable **Other:** * May Mentor / Train Clinical Research Associates and Senior Clinical Research Associates I as assigned * May serve as an SME on related initiatives / planning **QUALIFICATIONS:** * Bachelor’s degree in life sciences or professional degree in life sciences such as nursing, pharmacy, medical background or equivalent * Extensive knowledge of clinical trial methodologies, ICH/GCP, FDA and local country regulations * Monitoring Experience: Minimum 3 years relevant experience in clinical research site monitoring (some experience in Oncology) * Preferred therapeutic experience in Oncology, Vaccines, Internal Medicine or Infectious Diseases * Global clinical trial experience * Must be fluent in English and in the native language(s) of the country they will work in **PHYSICAL/MENTAL REQUIREMENTS:** * Demonstrated knowledge of clinical research and development processes and ability to gain command of process details * Demonstrated knowledge of global and local regulatory requirements * Demonstrated understanding of key operational elements of clinical research (e.g., monitoring, data acquisition and cleaning, reporting, etc.) * Demonstrated knowledge in disease and technical areas pertaining to clinical studies, including knowledge of company direction, investigational product(s), and associated development plan(s) * Demonstrated ability to support sponsor regulatory interactions/inspections * Demonstrated knowledge of the processes around protocol design and feasibility assessment * Demonstrated understanding of region/country, culture, and medical practice and how they affect clinical trial delivery * Proven ability to work in a matrix team environment with the ability to influence, drive / lead and work through others for successful delivery of clinical trial * Ability to evaluate, interpret and present complex issues and data to support risk management and mitigation * Effective verbal and written communication skills in relating to colleagues and associates both inside and outside of the organization **NON\-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS:** * Significant travel (60\-80%) within area is required. May require some international travel and some weekend travel * Valid passport and driver’s license Purpose **Breakthroughs that change patients' lives** ... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives. Digital Transformation Strategy One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience. Flexibility We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation! Equal Employment Opportunity We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees. DisAbility Confident We are proud to be a Disability Confident Employer and we encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments necessary to support your application and future career. Our mission is unleashing the power of our people, especially those with unique superpowers. Your journey with Pfizer starts here! To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI\-use guidelines available on Pfizer Careers. Medical

Coordinator - Repatriation

Healix International

**Job Description** **Location:** Healix Group, Healix House, Esher Green We’re looking for a motivated and organised colleague to join our Medical Services team as a **Coordinator – Repatriation** . This is a key role within our 24/7 global assistance operation, working closely with our medical teams to manage the safe and efficient repatriation and evacuation of clients around the world. If you enjoy fast‑paced, meaningful work, and you’re ready to develop further within Healix, this could be a great next step. **Our Values in Practice** **In This Role, You’ll Demonstrate The Healix Values** * Put people first – ensuring clients and colleagues receive compassionate, high‑quality support. * Think independently – applying sound judgement and clinical guidance to make decisions. * Earn trust – communicating openly, reliably and respectfully. **These Are Supported By Our Core Competencies** * Accountability * Collaboration * Communication * Problem\-solving * Resilience **What You’ll Bring** We’re looking for someone who has: * Experience in travel insurance assistance, claims, medical repatriation, or a similar customer‑facing service environment. * Strong understanding of travel insurance and medical assistance procedures. * Confidence using Microsoft Office applications. * Excellent communication and stakeholder management skills. * The ability to manage complex, high‑value, and time‑critical cases. * A proactive approach to meeting service levels and quality standards. * Strong organisation, attention to detail, and the ability to stay calm under pressure. **Desired (but not essential):** Cert CII (UK) or equivalent. **Why consider this role?** **This Is a Great Opportunity To** * Develop specialist experience in medical repatriation and global assistance. * Build strong cross‑team relationships across medical, operations, and logistics. * Grow within a supportive team where development and progression are encouraged. * Play a direct role in delivering life‑changing support to clients worldwide. **About The Role** **What you’ll do** As a Coordinator \- Repatriation, you will take ownership of the entire repatriation and evacuation process. Your responsibilities will include: * Leading the coordination of medical evacuations and repatriations, ensuring cases run smoothly and meet clinical and contractual standards. * Managing financial documentation and case reserving, making sure information is accurate and transparent. * Supporting airline medical clearance processes, working directly with the medical team to meet airline and clinical requirements. * Selecting, briefing and supporting medical escorts, ensuring they are prepared and equipped for their assignments. * Arranging logistics, including accommodation, transfers and equipment, ensuring seamless continuity of care. * Auditing and progressing cases, escalating any high‑risk or deteriorating cases promptly to operational or clinical leadership. * Effectively managing workload, recognising when to seek support to maintain safe service delivery. * Balancing service quality with cost‑effective decision‑making in partnership with management. * Participating in regular training and development, supporting continuous improvement across the team. * Contributing to team culture, sharing knowledge and supporting colleagues to deliver exceptional service. **Skills Needed** **About The Company** We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home. We’re co\-ordinators and problem\-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co\-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution. We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs. More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people. **Company Culture** Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world. Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care. Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world\-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care. **Required Criteria** * Medical Assistance Experience * The ability to prioritise your work whilst meeting client expectations * Excellent Negotiation and Communication Skills **Desired Criteria** * Cert CII (UK) or equivalent insurance qualification desired **Closing Date** Friday 31st July, 2026 **Contract Type** fulltime **Salary** Starting from £30,000\.00 Yearly

Public Health Strategist

Islington Council

**About The Role** **Focused on making an impact** “Are you a dynamic public health professional looking to develop your skills and make a real impact? The Islington Public Health Department is seeking to appoint a Public Health Strategist. The role will provide advice and support across the broad spectrum of public health, with a particular focus on the health protection and health in all policies portfolios.” The post holder will have a major input into work on the development of public health policies, projects and programmes in liaison with colleagues and partner organisations. The post will support the equitable, and evidence\-based, delivery of priorities set out by Islington’s Health and Wellbeing Board. The public health challenges of working to address the diverse needs of the population and communities across the borough are significant. As a Public Health Strategist, you will work collaboratively with a range of partner organisations and make an important contribution to the development of work to reduce health inequalities and improve the health and wellbeing of the local population. You will bring a range of public health competencies to the department. You should be able to demonstrate: * A suitable postgraduate qualification in public health; * Experience of working in a public health role and collaborating effectively with different services and organisations across the health system * A high level of understanding of the wider determinants of the health and the levers available in local authorities to influence them; * Strong communication, negotiating and project management skills * A good understanding of the public health statutory responsibilities of the local authority in relation to health improvement, health protection and supporting NHS commissioners around health care provision * A strong commitment to tackling health inequalities and a passion to make a difference The Public Health team is a fundamental part of both the local authority and the local health and social care system. You will join a supportive, ambitious, dynamic team delivering programmes that tackle health inequalities across all aspects of life in Islington, enabling our residents to live better, longer, healthier lives. Our team lives by our CARE values: Collaborative, Ambitious, Resourceful, and Empowering. These aren’t just words, but principles that guide our work every day. As a Public Health Strategist, you’ll be an integral part of this team, working together to make a difference for Islington residents. You’ll collaborate with diverse teams, contribute to ambitious projects, use your resourcefulness, and feel empowered to make decisions. Become a key player in our Public Health team. Apply now and bring your expertise to projects that truly matter! **For further information or for an informal conversation about the post, please contact:** Name: Charlotte Ashton Email: \[email protected] C losing date midnight on Monday 3 rd August 2026 Indicative interview date: 20th or 21st August 2026 **Note to Recruitment Agencies:** We kindly ask that recruitment agencies do not contact us regarding this vacancy. We are managing the recruitment process internally and will reach out directly should we require external support. Thank you for your understanding. **About You** **Working for the team, service and our organisation** Islington is a place rich with diversity and culture. As a council our sense of purpose couldn’t be clearer: we serve. It’s in the logo. We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, we have to look after our people. **Together we can change the future.** We are determined to create a more equal Islington, where everyone who lives here has an equal chance to thrive. To do this, everyone who works at Islington Council lives by a set of values which guide us in everything that we do: collaborative, ambitious, resourceful, and empowering. They spell out ‘CARE’, which is what we think public service is all about. **Our offer to you** We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, we have to look after our people. Our staff benefits include: * Up to 31 days leave per year, increasing to 36 days after five years of local government service * A range of flexible working arrangements to maintain a healthy work\-life balance, as well as a 35\-hour working week * Learning and development opportunities to maximise your potential * Competitive pay and a commitment to paying all staff the London Living Wage at minimum * Excellent local government pension scheme * Cycle to Work scheme and discounted gym memberships * Local discounts from restaurants, shops, health and beauty therapists, and more! **Please note:** Priority will be given to those at risk of redundancy within Islington Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised. **Workforce Equality, Equity, Diversity and Inclusion Statement** We are dedicated to creating an inclusive and equitable workforce, where everyone is treated with dignity and respect. Our workforce strategy places equality, equity, diversity, and inclusion at the heart of everything we do, reaffirming our commitment to fostering a culture of inclusion. We strive to create an environment where all colleagues feel they belong and can safely express their thoughts, ideas, and challenges, without fear of judgement or discrimination. We maintain a zero\-tolerance approach to any unlawful discrimination, harassment, or victimisation on the grounds of any protected characteristics under the 2010 Equality Act, including but not limited to race, disability, sexual orientation, sex, religion and belief, age, gender reassignment, marriage and civil partnership, pregnancy, and maternity. Any incidents of discrimination will be promptly investigated and addressed in line with our HR policies to ensure a safe and inclusive environment for all colleagues. We use data to identify and address disparities, ensuring that our policies and practices are transparent and impactful in promoting a diverse representation of backgrounds and perspectives at all levels of the organisation. We look at inequality through an intersectional lens, recognising that different aspects of someone’s identity can combine to create unique experiences of discrimination and disadvantage. We know that advancing diversity and inclusion is a continuous journey, and we must listen to our colleagues and learn where we can further improve. We work closely with our Colleague Forums and Trade Unions, supported by active allies from our Corporate Management Team, to monitor and evaluate our practices, identify barriers, and empower colleagues to promote equality and inclusion in the workplace. Every one of us has a role to play in making Islington Council a truly inclusive workplace. By living out our CARE (collaborative, ambitious, resourceful, and empowering) values every day and embedding the principles of equality, equity, diversity, and inclusion in our work, we can all actively contribute to empowering people and creating a more equal Islington. **Pre‑Employment Checks** Any offer of employment will be subject to the successful completion of required pre‑employment checks. These may include: * Proof of address * Evidence of any name changes (if applicable) * Right to work in the UK * Overseas criminal record check (if applicable) * Satisfactory references * Occupational Health clearance * Evidence of professional qualifications or registrations * DBS check at the appropriate level (if applicable) **Safeguarding** We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff, and volunteers to share this commitment. Some posts are subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. **Disability Confident Scheme** Islington Council operates a guaranteed interview scheme for candidates with disabilities who meet the minimum criteria and we are committed to providing support to applicants who request reasonable adjustments to be made during the recruitment process and throughout their career with us.

Medical Director: Neurology, Immunology, Oncology -IBU Alliance Markets

Eli Lilly and Company

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life\-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. **Overall Job Purpose** As a Clinical Research Physician (CRP) this person will be the therapeutically aligned scientist who will play a key role within the Medical Affairs organization. The primary focus of the CRP is to use the knowledge of the specific disease states within immunology, oncology and neurology, available treatments, and investigational compounds to help deliver strategic/tactical medical planning. CRP plays an important role in the cross\-functional partnership, participating and presenting at meetings with government regulatory agencies, medical support for pricing, reimbursement and access (PRA) by providing medical guidance on the PRA plan and interacting with government PRA agencies as needed and leading in local scientific data dissemination (leading and presenting at conferences, advisory boards, etc., and overseeing the development of the scientific content of educational programs). **Key Responsibilities** **Business/Customer Support:** * Understand and anticipate the scientific information needs of all local/regional customers (payers, patients, health care providers) and actively address their questions in a timely fashion by leading data analyses and new clinical or health outcomes research efforts. * Actively address customer (payer, patient and health care providers) questions in a timely fashion by leading data analyses and new clinical or health outcomes research efforts. * Contribute to the development of medical strategies to support brand commercialization activities by working closely with the global Medical Affairs and brand teams, Global Patient Outcomes/Real World Evidence and global PRA, clinical management or personnel and other cross\-functional management during the development of the local business plan. * Contribute as a scientific and medical expert to activities and deliverables of the PRA organization, in particular giving clinical input and insight to develop payer partnership programs and defend the product value. * Support business\-to\-business and business\-to\-government activities as medical expert. * Contribute actively on an ongoing basis to the strategic planning for currently marketed brands. * By offering scientific and creative input, contribute to the development, review, and approval of promotional materials for the brand team. * Support training of sales representatives, and other medical representatives. * Become familiar with market archetypes and potential influence on the medical interventions for the product. * Understand and apply knowledge of customer insights to all customer\-related activities. **Scientific Data Dissemination/Exchange** * Establish and maintain appropriate collaborations and relationships with external scientific experts, thought leaders, and the general medical community on a local, national, regional, and possibly international basis. * Be the scientific expert on Lilly compounds in immunology, oncology and neurology and share this knowledge across partners and Lilly internal team, * Support medical information associates in preparation and review of medical letters and other medical information materials. * Knowledge of compliance with local laws and regulations, and global policies and procedures, compliance guidelines with respect to data dissemination and interactions with external health care professionals. * Understand and actively address the unsolicited scientific information needs of external health care professionals according to guidelines above. * Support the planning of SEM, speaker traininga, advisory board meetings, and and/or the facilitation of other meetings with health care professionals. * Support training of local medical personnel, including medical and/or outcome liaisons and health outcomes staff. * Prepare or review scientific information in response to customer questions or media requests. * Provide follow\-up to information requested by health care professionals as per global SOPs. * Support data analysis and the development of slide sets (through reviewing and/or approving) and publications (abstracts, posters, manuscripts). * Develop and maintain appropriate collaborations and relationships with relevant professional societies. * Support the design of customer research as medical expert. * Provide congress support (for example, availability to answer questions at exhibits, provide oral and poster presentations, staff medical booth, meet thought leaders, and participate in customer events). * Participate in data analyses, development of scientific data dissemination, and preparation of final reports and publications. * Participate in reporting of clinical trial data in Clinical Trial Registry activities. **Clinical Planning \& Clinical Research/Trial Execution And Support** * Represent the clinical needs of the country/region to the business unit medical leadership in the development of clinical strategies, development plans and study protocol design. * Review and approve local informed consent documents and risk profiles to ensure appropriate communication of risk to study subjects. * Collaborate with clinical research staff in the design, conduct and reporting of local clinical trials (for example, sample size, patient commitment, timelines, grants, and governance review interactions). * Review IIT proposals and publications, as requested Contribute to global alignment of Phase 3b/4 clinical studies (and Phase I and II studies where applicable) planned by country(ies) or global Development team. * Understand and actively address the scientific information needs of all investigators and personnel. **Regulatory Support Activities** * Participate in development and review of local labelling and labelling modifications in collaboration with global Development, brand teams, regulatory, and legal. Demonstrate deep knowledge of local label. * Provide medical expertise to regulatory scientists. * Participate in advisory committees. **Scientific Technical Expertise** * Be aware of current trends and projections for clinical practice and access in the therapeutic areas relevant to the products, both near term (1\-2 years) and longer\-term (3\-5 years). * Critically read and evaluate the relevant medical literature; know the status and data from competitive products; and keep updated with medical and other scientific developments relevant to the products. * Act as scientific consultant and protocol expert for clinical study team members and others in medical. **Qualification** * Medical Doctor or Doctor of Osteopathy/ MBChB/MBBS with national\-council registration * Must be board\-eligible or certified in a specialty or specialty relevant to immunology, oncology or neurology or have completed the comparable level of post\-medical school clinical training relevant to the country of hiring. * Must have completed education and training at a medical school recognised by the relevant national medical authority and listed in the World Directory of Medical Schools (or equivalent). * Must be Fluent in English, both verbal and written; Fluent in Spanish, both verbal and written; fluency in additional local or regional languages an advantage. * Clinical and/or research experience in immunology, oncology or neurology — with the ability to provide medical support across all three therapeutic areas — strongly preferred. * Knowledge of drug development process relevant to country/region preferred. * Strong communication, organizational and negotiation skills. * Demonstrated ability to influence others to create a positive working environment. **Key Job Requirements** * Previous TA leadership across geographies * Able to lead and provide clear direction to internal and external teams * Strong planning and execution skills * People management skills * Comfortable in interpreting technical scientific/medical data/research and communicating with credibility, with good presentation skills. * Strong communication, organizational and negotiation skills * Able to effectively and efficiently manage medical budget. * Evidence of good teamwork in a cross\-functional environment and interpersonal skills. * Willingness to travel to customers, meetings, and congresses within the Alliances and international (more than 30% of travel time could be required) **Working Arrangement** * This role is open to candidates in EMEA locations aligned with Alliances operating hours. Hybrid working may be possible, depending on location needs and local arrangements. Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace\-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. \#WeAreLilly

AI-First Product Manager

Nexify Infosystems

**Job Title:** AI\-First Product Manager **Location:** London/Remote. **Duration** : 12\+ Months **Job Description :** Seeking a forward\-thinking AI\-First Product Manager to drive the development of innovative, AI\-led digital products. This role will focus on embedding artificial intelligence into product strategy, delivery, and continuous optimization. The ideal candidate is a strong, well\-rounded Product Manager with hands\-on AI experience and exposure to AI POD (cross\-functional agile teams). While prior experience in global mobility is not required, the candidate must collaborate closely with internal Subject Matter Experts (SMEs) across domains. **Key Responsibilities** • Define and own the product vision, roadmap, and strategy for AI\-enabled solutions. • Lead the development of AI\-first products, ensuring alignment with business goals and user needs. • Collaborate with internal SMEs, engineering teams, data scientists, and business stakeholders to deliver impactful solutions. • Drive end\-to\-end product lifecycle management: ideation, development, launch, and iteration. • Translate business problems into AI/ML use cases and product features. • Lead AI PODs (cross\-functional squads) and ensure agile delivery practices. • Prioritize product backlogs based on customer value, business impact, and technical feasibility. • Track and analyze product performance using data\-driven decision\-making. • Stay up to date on AI trends, tools, and technologies, integrating best practices into product strategies. **Required Qualifications** • Proven experience as a Product Manager delivering end\-to\-end digital products. • Strong experience in AI / Machine Learning\-driven products (must\-have). • Solid understanding of AI concepts, data pipelines, and model lifecycle. • Experience working in agile environments, ideally within AI PODs or similar structures. • Excellent ability to work cross\-functionally with SMEs and technical teams. • Strong stakeholder management and communication skills. • Demonstrated ability to translate business needs into technical product requirements. **Preferred Qualifications** • Experience in AI\-first product strategy or transformation initiatives. • Exposure to enterprise\-level product environments. • Familiarity with data platforms, analytics tools, and cloud ecosystems (AWS, Azure, GCP). • Background working in consulting, professional services, or complex organizational setups. **What Success Looks Like** • Delivery of scalable AI\-enabled products with measurable business impact. • Strong collaboration with SMEs leading to high\-quality domain\-driven solutions. • Efficient management of AI PODs delivering fast, iterative product releases. • Consistent alignment of product outcomes with organizational AI strategy.

Digital Product Manager

NHS Supply Chain

**Job Title:** Digital Product Manager **Function:** Customer Digital Experience **Location:** Hybrid – within our Nottingham office **Contract type:** Fixed Term Contract (6 months) **Salary:** £47,874 **Closing Date:** 23rd July 2026 NHS Supply Chain has an exciting opportunity for an experienced **Digital** **Product Manager** to join our Customer Digital Experience team on a 6\-month fixed\-term contract. This role will be instrumental in shaping and enhancing digital products that support NHS organisations to identify, select and order products efficiently, helping to deliver better outcomes for patients and greater value for the NHS. We are seeking a Product Manager with experience delivering digital products in a complex environment, ideally within B2B eCommerce. Working closely with designers, researchers, technology teams and business stakeholders, you will drive product development, prioritisation and continuous improvement to deliver measurable customer and business value. This is an excellent opportunity to make a tangible impact while working with a broad range of stakeholders to deliver customer\-focused digital experiences across NHS Supply Chain. **Every day you will …** * Prioritising and managing digital product features and roadmap activities to ensure alignment with business objectives, customer needs and measurable outcomes. * Collaborating with user researchers, UX/UI designers, product owners and stakeholders to develop strategic product concepts and deliver high\-quality digital experiences. * Making informed product decisions using customer insight, analytics, feedback and commercial priorities to balance value, cost and technical feasibility. * Building business cases, defining success measures and evaluating product performance to maximise adoption and return on investment. * Triaging customer feedback, identifying opportunities for improvement and prioritising enhancements within a fast\-paced, complex environment. * Communicating complex product concepts, priorities and recommendations clearly to a broad range of stakeholders across business, technology and customer groups. * Working closely with cross\-functional teams, NHS customers and technology partners to deliver digital products that improve customer outcomes and operational efficiency. * Applying agile product management practices to continuously test, optimise and enhance digital experiences while mitigating risk **What can we offer you?** We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary: * Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely. * We recognise our employees’ hard work and contributions with annual bonus schemes, long service, and colleague recognition awards. * 27 days holiday plus bank holidays, with the option to purchase an additional 5 days. * We are dedicated to your development, through in\-house training, support, and access to external qualifications to maximise your potential. * A focus on your well\-being offering 1 day of paid well\-being leave and free access to the 24/7 Employee Assistance Programme. * Generous pension scheme (with us contributing 12% when you contribute 6%). * Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you. * 2 days of paid volunteering leave allowing you to give back to your community. * Access to many discounts from the Blue Light Card to NHS Discounts. **What skills will help you thrive in this role?** * Minimum 5 years’ experience operating as a Product Manager, with demonstrable ownership of digital products and roadmaps. Junior Product Manager experience alone will not meet the requirements of this role. * Strong digital product management expertise, including agile delivery methodologies, product lifecycle management and feature prioritisation. * Experience working within a B2B eCommerce environment is highly desirable; candidates from similarly complex, multi\-stakeholder digital environments will also be considered. * Proven ability to communicate complex concepts and influence decisions across a wide range of senior stakeholders, technical teams and business audiences. * Strong understanding of customer insight and analytics tools, with experience using data to inform product decisions and measure success. * Knowledge of digital platforms, integrations, technology ecosystems and data\-driven product development. * Experience using product and project management tools such as Jira and Confluence. * Excellent relationship\-building, problem\-solving, prioritisation and organisational skills, with a proactive and collaborative approach. * A values\-led mindset with a focus on delivering customer\-centred outcomes and driving continuous improvement.

Business Development Manager

Nourish Care

**Job Title: Business Development Manager** **Reporting To: Director of Sales** **Location: Bridgwater/Bournemouth \- with hybrid working** **Job Type: Full Time 37\.5 hours a week** **A Role With Meaning, Momentum and Real Impact** You’re a sales professional who wants more than a target and a product sheet. You want to make a measurable difference \- to the organisations you partner with, to the teams you support, and ultimately to the lives of hundreds of thousands of people who rely on care every day. You want to sell something that *matters* , in a market that’s growing, and in a company where high performance is recognised, supported and rewarded. If that sounds like you, you may be the next person to join our team at Nourish. **What You’ll Find Here** **A mission you can stand behind** Care teams across the UK are in the middle of a generational digital shift. They’re under pressure to deliver safer, more personalised, more efficient care \- and the technology they choose directly affects real people’s lives. In this role, the work you do has immediate, human impact. **A product you’ll be proud to represent** Sellers at Nourish win because the product delivers. Our platform is used by more than **425,000 carers** and supports **417,000\+ individuals** \- combining intuitive frontline tools with powerful analytics, seamless integrations and clear, demonstrable ROI. You’ll step into conversations with credibility, confidence and genuine value to offer. **A market where timing couldn’t be better** Social care is experiencing accelerated investment, policy support and demand for digital transformation. Nourish is at the centre of that change: a trusted market leader with scale, momentum and a long runway for growth across new pathways, BI, AI and predictive insight. Your pipeline won’t rely on wishful thinking \- it’s fuelled by sector readiness and real need. **A culture where ambitious people thrive** We set high standards and help people meet them. You’ll join a supportive, high\-performance team that values curiosity, accountability, rigour and continuous improvement. This is a place to grow your career, sharpen your craft and make a difference. **Who We Are (Briefly)** Nourish was founded over a decade ago with one goal: **better care for all** . What began as a way to ease administrative burden has become the UK’s leading digital care planning and intelligence platform \- helping providers improve safety, quality and outcomes every day. But our story isn’t the headline here. *Your* next chapter is. Join a high\-growth SaaS company at the heart of UK digital social care \- and use your sales talent to create commercial success and real\-world impact at the same time. **About The Job** * Rare opportunity to work in 40% YoY growth SaaS, yet purpose driven and delivering Tech for Good * Lot of room for growth with adjacent and international markets and heavy investment in new Product portfolio that responds to market immediate pains * Heavily supported role internally: * 1:1 ratio with SDR team that feeds qualified leads * Account Based Marketing and allocated Portfolio * Product Consultancy role to support with technical demos, product gaps, and product/sector knowledge * Market\-Leading Partnership Programme for coordinated approach through third party suppliers * RevOps function with industry leading Tech Stack (AI meeting recording, coaching, forecasting, CPQ, CRM, amongst others) * Professional Services function for customer Project Management and Implementation * Product Marketing support for content creation, social media presence, case studies, persona\-based one\-pagers * Culture of learning, growth, and meritocracy: enrolment in Sandler Essentials™ followed by Mastery™ programmes, regular internal enablement (sales, product, and industry), weekly peer to peer deal reviews. Strong support in career progression including tangible career plan paired with personal development plans. * High performance SaaS sales team: accountable, data\-driven, professional, and representative of the company values with a true consultative approach **The Role And Your Responsibilities** * Work to individual and team quarterly targets * Strong data\-driven approach – Manage and maintain accurate opportunity tracking data and forecasting on a weekly basis * Actively engage and generate leads for business generation approx. (30% self gen opps) * Be an ambassador for Nourish in person and online, by maintaining Multi\-Product, Partners and Sector expertise and acting as a credible advisor to care providers * Meet with prospects (travelling expected), demonstrate our platform and present our solution to people at all levels of seniority in the care sector. * Multi\-threading approach, engaging with multiple stakeholders on every opportunity * Attend networking and sector specific events. * Draft procurement documentation and respond to RFIs and Tenders. * Ensure customer loyalty by maintaining long term relationships. * Cross functional working – closely working with implementation, customer success and finance teams, to ensure we deliver a high\-quality experience for customers **Required Experience** * Demonstrate consistent and strong sales track record and familiarity with using sales methodologies such as MEDDIC, SPIN, BANT * Experience in care is beneficial, but your passion for making a difference is essential. Whether you’ve worked in social care or have a personal connection to our mission, we value those who genuinely connect with the Nourish vision * Results driven, ambitious, and remarkably confident * Strong numeracy skills (understanding of sales velocity, weighted pipeline projections, forecasting) * Excellent written/verbal communication skills * Willingness to learn, methodical, organised and sharp attention to detail * Full UK Driver’s license * Track record and demonstrable consistent and strong sales results in comparable industry(ies) * Advanced experience with CRM and MS Office suite **Nourish Benefits** * 25 days basic annual leave, plus Bank Holidays * In addition, we offer incremental leave benefit of 1 extra day for each completed year of service, up to a maximum of 5 additional days. This means long standing employees can enjoy up to 30 days of annual leave per year, plus bank holidays. * Extra paid day off for your birthday * Paid days off for volunteering opportunities * Private Medical Insurance * Pension * Referral Bonus * Health and Wellbeing platform including access to 24/7 GP \& 24/7 EAP * Counselling and support * Variable impact workouts. * Wellbeing videos including prompts for healthy behaviours * Wellbeing, care and compassion leave policies * Cycle to Work Scheme * Career Development opportunities and regular reviews * Recognition and Rewards * Social Events throughout the year **"Want to know what it means to care better? Then working with us is a great choice".** **Join us at Nourish and experience a workplace where care, impact, and fun all come together.**

Site Agent

Galliford Try

**Job Description** *Note for Recruitment Agencies:* *We prefer to hire directly and we will be in touch with our PSL Agencies if this role is eligible for release.* *We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable – please direct all queries to the relevant Resourcing Partner.* **Site Agent (Structures) – Infrastructure – Bedfordshire** **Location – Bedfordshire** **Purpose of the role:** As a Site Agent working on or new highways project in Bedfordshire and specialising in structures, you will take full responsibility for management of your section of works (structures) ensuring you meet client and company performance expectations. You will be expected to achieve the required project delivery, in line with the customer’s objectives while maintaining high standards of health and safety, quality, environmental impact and cost control. **What you will be doing:** * Foster a safe working environment for all * Day to day management of a section of works including the supervision \& monitoring of the site team \& supply chain * Coordinate, plan, and track project progress and assigned sections and provide progress updates to the Project Manager * Manage scope changes across operations, design, and commercial aspects * Identify and implement temporary works and value engineering solutions * Ensure Risk Assessments and Method Statements (RAMS), Permit to Work systems, site inductions and safety briefings are correctly carried out * Build strong client relationships and report progress to the Project Manager * Ensure quality control, H\&S compliance, and team competence through regular checks **About you:** * Able to manage multiple or larger packages of work * Read \& Interpret data, drawings specifications and schedules * Strong knowledge of CDM 15 and NEC * SMSTS qualified * HNC qualified or higher * Relevant CSCS card **What we can offer in return:** With an impressive order book of over £4\.1 billion we are one of the industry’s leading principal contractors, affording you the opportunity to work on some of the UK’s most exciting projects offering you stability as well as the chance to stretch your capabilities and realise long held career goals. You will be joining diverse teams working at a high professional level with exceptional levels of commitment. With an ambitious strategy, we’re poised for further growth and success, so if you’re committed, talented and enthusiastic, Galliford Try is the right place for you. We are committed to maintaining the physical and mental wellbeing of all our people, through our ‘Be Well’ programme which offers discounts on certain products, advice and support for a range of issues. We invest in high\-quality training for employees of all levels, from our leadership development framework to our apprenticeship programmes. Through our Career Paths initiative, individuals receive tailored training and support to fulfil their potential. Our industry is all about creating talented teams that excel in their areas of expertise. As an employer, we know you are most motivated to give your best when you feel valued and engaged. Our Agile Working programme empowers you with flexibility in when, where and how you work. Where appropriate, site and office\-based employees can take advantage of a wide variety of working practices, offering different amounts of structure, regularity and flexibility to suit your needs as well as those of your wider team. **Our benefits:** We put our people first and our benefits package reflects that by offering a comprehensive range of attractive options to help support your career on top of a competitive salary. * Generous holiday entitlement, increasing with years of service, plus the opportunity to purchase further holidays * A wide range of corporate discounts * Cycle to Work schemes * Comprehensive pension plan * Competitive family leave policy * Regular Save as You Earn share purchase scheme * Private medical scheme options are available for all salaried employees and our employee assistance programme also provides free 24/7 support to those who need it * Paid for yearly membership to one recognised professional association relevant to your role **About us:** Galliford Try is one of the UK’s leading construction groups with a vision to continuously be a people\-orientated, progressive business, driven by our values to deliver lasting change for our stakeholders and the communities we work in. **Infrastructure Business** Our Infrastructure business has seen impressive growth over the last few years, securing a number of high\-profile projects and places on key frameworks that have cemented our position as a leading player in the infrastructure sector. We are committed to investing in the success of our people, our business and our partners by consistently exceeding targets and delivering value to our customers through excellence, efficiency and innovation. We ensure that we have a positive impact and lasting legacy on the local environment, society and the communities in which we work. With a solid foundation, we are poised for continued growth. Our Sustainable Growth Strategy centres on expanding our core capabilities into adjacent markets with new and existing customers, with a focus on infrastructure resilience to support the UK’s transition to net zero. **Infrastructure (Local Authority)** Our local authority business stream focuses on delivering vital infrastructure across the country, connecting communities, improving safety and providing multi modal forms of transport through a regionally focused approach. We have an excellent reputation in the marketplace as a trusted and reliable partner. Our strong portfolio of schemes and key role on nine frameworks in the UK provides over 100 local authorities with direct access to our services. For more information on this role or to enquire about other positions available within our **Infrastructure** business please contact **Jenny Reid on** **jenny.reid@gallifordtry.co.uk** **Additional Information:** Galliford Try welcomes applications from candidates who would like to work full\-time, reduced hours or flexibly and this will be discussed in more detail as part of the recruitment process. We encourage, and would be grateful if, you could confirm any requirements we can reasonably fulfil to make this application a positive experience for you. Don’t meet every requirement of the role? Studies have shown that some people are less likely to apply for jobs unless they meet every single qualification. At Galliford Try, we are committed to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement of the role, we encourage you to apply anyway. You may be just the right candidate for this or other roles. As a Disability Confident employer, we have committed to offer an interview to any candidate with a long\-term health condition or disability that meet the essential criteria for the advertised position. Please contact the Resourcing Partner listed within the job advert if you believe this applies to you. We will also take the opportunity to discuss any adjustments required for your interview. *A full job description for this role is available upon request.*

Head of Partnerships

YourPrime

**Head of Partnerships (Office of CFO SaaS)** **UK Remote (Ideally London/South Based)** **£90,000 \- £120,000 Base Salary \+ Commission Structure \+ Equity Potential** Our client is a fast\-growing SaaS organisation focused on helping finance teams improve procurement, treasury, payments, and wider financial operations through modern technology solutions. As part of their continued expansion, they are looking to hire a **Head of Partnerships** to develop and lead strategic relationships with Tier 2 and Tier 3 consultancies operating within the finance transformation and ERP ecosystem. This is a newly created leadership role offering the opportunity to build the partnerships function from the ground up and play a key role in shaping the company's long\-term go\-to\-market strategy. There is flexibility available on salary for the right individual depending on experience, network, and track record. **The Role** The Head of Partnerships will be responsible for creating and executing the company's partnership strategy, with an initial focus on finance transformation consultancies, advisory businesses, ERP specialists, and implementation partners who influence buying decisions across the Office of Finance landscape. The successful individual will build scalable co\-selling, referral, and strategic alliance programmes while working closely with executive leadership, sales, marketing, and customer teams. This role has significant scope to grow into a broader leadership position as the partnership function expands. **Key Responsibilities** * Develop and execute the overall partnerships strategy across consultancy, advisory, ERP, and implementation partner channels * Build and maintain senior\-level relationships with Tier 2 and Tier 3 consultancies across the UK and Europe * Create partner\-led revenue opportunities and drive pipeline growth * Establish scalable referral, co\-sell, and strategic alliance programmes * Work closely with finance transformation consultancies, ERP partners, systems integrators, and implementation specialists * Collaborate with sales and marketing teams on joint go\-to\-market initiatives and partner campaigns * Develop partnership frameworks, processes, and performance metrics * Represent the business at industry events and strengthen market presence within the consultancy ecosystem * Track partnership performance, sourced opportunities, and revenue contribution * Build and scale the partnerships function over time, including future team leadership responsibilities **Required Experience** * Proven experience in Partnerships, Alliances, Channel, or Strategic Business Development leadership roles * Strong understanding of consultancy\-led sales motions and partner ecosystems * Existing relationships across consultancies, ERP partners, systems integrators, or finance transformation providers would be highly advantageous * Experience within SaaS, ERP, FinTech, Procurement, Treasury, Payments, or Office of Finance related markets is beneficial * Demonstrable success generating pipeline and revenue through partner channels * Experience creating and executing partnership strategies within high\-growth technology businesses * Strong executive\-level communication and stakeholder management skills * Commercially driven with a strategic mindset and hands\-on approach * Comfortable operating in a greenfield environment and building functions from scratch **Why Join?** * Opportunity to build and own the partnerships function from day one * Direct exposure to senior leadership and company strategy * High\-growth SaaS environment with significant market opportunity * Competitive salary, commission structure, and equity potential * Remote\-first culture with flexibility and autonomy

Head of Product - Digital Channels & Platform

Dechra

**Summary** **Why Dechra?** Thank you for checking out our vacancy, we're delighted you want to learn more about joining Dechra. A career at Dechra is different. Sure, we're a growing global company with a presence in 27 countries but our purpose is simple \- to achieve the sustainable improvement of animal health and welfare globally. If you want to be part of a team that invests in your future and ensures you have the support to reach your full potential and thrive, please read on. **The Opportunity** The Head of Product \- Digital Channels \& Platforms is accountable for defining, building, and scaling Dechra's global digital channel ecosystem, including web assets, digital experience platforms, and the supporting Dechra's digital commerce capabilities. The role ensures a consistent "One Dechra" customer experience across markets in partnership with marketing following brand guidelines and leveraging marketing assets and content. This role leads the development and execution of the product roadmap and is accountable for delivery of agreed outcomes and customer experience across web and owned commerce. Operates within a clearly defined RACI\- working in close partnership to support integrations, experience consistency, and cross\-domain dependencies \-while functional teams retain accountability for their platforms, ensuring global consistency with controlled local execution. **Role Responsibility** So, what will you be doing? This role has a broad and varied remit and the successful candidate will have responsibility for duties including: **Web Platforms \& Digital Experience** * The role is the global product lead for Dechra's web and digital experience platforms that support customer discovery, education, and engagement. * Responsible for the effective management and optimisation of the global web technology stack, including CMS, hosting, performance, security, accessibility, privacy, and regulatory compliance. * Applying and contributing to defined web architecture, standards, and guardrails including content models, component libraries, APIs, deployment pipelines, and release controls. * Supporting platform lifecycle management including vendor selection, roadmap, contract management, upgrades, and technical debt. * Works with engineering and platform teams to support integration reliability and data flow between web platforms and Martech, CRM, CDP, DAM, consent management, and analytics systems. * Establishing a global\-to\-local operating model that enables market execution within clearly defined platform standards and governance. * Delivering web platform performance against technical KPIs, including availability, speed, scalability, SEO readiness, content reuse, and cost efficiency. **Dechra Owned Commerce Platform** * The role is product lead for Dechra's global owned digital commerce platform. * Contributes to and leads delivery of the commerce platform roadmap in partnership with engineering and enterprise teams. * Supports delivery of key transactional capabilities including product catalog, pricing display, promotions, cart, checkout, payments, tax, subscriptions, and order history. * Works with enterprise system owners to enable integrations, including ERP, pricing engines, payment service providers, tax engines, fulfilment and logistics partners. * Supports delivery of security, performance, scalability, and regulatory compliance requirements. * Supports rollout of a repeatable model across priority markets with controlled localisation. * Support delivery of commercial and technical KPIs, including digital commerce revenue, active buyer penetration, conversion, platform reliability, and reduced cost to serve through self‑service. **Operating Model \& Ecosystem Alignment** * Accountable for digital channels across the commercial technology ecosystem, with responsibility for delivery of agreed product outcomes and customer experience improvements. * The role operates within a clearly defined RACI\-based operating model, ensuring strong alignment and clarity of roles and responsibilities across domains: * Global \& Regional Marketing * MarTech * CDP * ERP \& Engineering * Data \& Analytics * Cybersecurity, Privacy \& Compliance **Product Delivery \& Governance** * Establishes and enforces strong product management disciplines across discovery, prioritisation, backlog management, release planning, and outcome‑based delivery. * Supports governance processes for platform lifecycle, vendor performance, and technical priorities. * Drives global adoption while respecting local regulatory and commercial requirements **Leadership \& Stakeholder Management** * Marketing teams: Ensure digital channels consistently reflect approved content strategy, brand positioning, and design standards. * Dechra Technology teams: Build strong partnerships to ensure delivery of integrations, data integrity, and platform security * External stakeholders: Manages relationships with digital channel strategy partners and core technology platform vendors **The Candidate** Here at Dechra we pride ourselves on being an inclusive employer. We know that individuals' unique background and experience can bring a wealth of variety and expertise to our global workforce. For this role, we're particularly keen to hear from those who have/are: **Essential** * Proven senior product leadership across digital channels and/or B2B commerce platforms * Experience delivering global platforms in complex, regulated, multi‑market organisations * Strong understanding of CRM, CDP, Martech, analytics, and sales enablement ecosystems * Commercially minded, data‑driven, and outcomes‑focused leader **Desirable** * Experience operating in complex, global matrix organisations * Background in FMCG, eRetail, Pharmaceuticals or B2B commercial environments **Additional Information:** * Occasional global travel may be required with this role. * This role is based in UK / Remote **What we can offer you:** * 33 days annual (inclusive of Bank Holidays) * Holiday purchase scheme * Healthcare * Employee Assistance Program * Life Assurance * 8% Employer Pension Contribution * Enhanced Family Leave * Car / Car Allowance (discretionary) * Bonus (discretionary) * Discounted Pet Food **About the Company** If a career at Dechra has piqued your interest, find out more at Dechra Careers. Dechra is a growing, global specialist in veterinary pharmaceuticals. Our expertise is in the development, manufacture, marketing and sales of high quality products exclusively for veterinarians worldwide. All applications received are reviewed by our internal talent acquisition team and we will get in touch if your skills and experience match what we're looking for. Should you not hear back from us within 28 days please don't be too disappointed \- we may keep your CV on our database for any future vacancies which could be suitable, and we encourage you to keep an eye on our careers site. We value diversity within our global workforce and encourage an inclusive culture. Any questions or queries, please contact us at

Site Agent / Manager

The Construction Index Ltd

* Salary: £50000 \- £65000 per annum * Type: Full Time * Region: UK \- North West * Town/City: Cumbria * Posted: 06/07/2026 * Listed in: Civil Engineering * Reference: BBBH5220\_1783355379 **APPLY Job Description** Site Agent / Manager Cumbria Salary: £50,000 \- £65,000 per annum Full\-time On\-Site Our client is looking to add a Site Agent / Manager to support the delivery of works across national and local civil engineering projects. This opportunity offers the chance to progress your career with a well\-established civil engineering contractor. Key Responsibilities * Support Framework Managers and Project Managers across a range of infrastructure projects. * Manage day\-to\-day site operations, including coordinating and overseeing night shifts where required. * Lead by example in promoting a strong health and safety culture, ensuring full compliance with CDM regulations. * Produce and deliver Risk Assessments and Method Statements (RAMS), Work Package Plans (WPPs) and Task Briefings. * Plan and manage short\-term lookahead programmes, allocating labour, plant and resources effectively. * Monitor project costs, forecast expenditure and support commercial performance across projects. * Assist with the administration of NEC contracts. * Produce, implement and manage Inspection and Test Plans (ITPs). * Maintain accurate site records, including site diaries and progress reports. * Lead daily and weekly site briefings and coordinate effective night shift handovers. * Build strong working relationships with clients, local authorities and other key stakeholders to ensure successful project delivery and handover. **About You** * Previous experience as a Site Agent, Site Manager or similar role within the civil engineering sector. * Strong knowledge of construction and maintenance projects. * Full UK driving licence. * Valid CSCS Card If this sounds of interest to you, apply with your CV ASAP! If you'd like to hear more about this opportunity, you can reach me on 07880 243 336\. Aldwych Consulting values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010\. We encourage and welcome applications from all sections of society and are happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business. Apply for this job