Digital Product Manager

Job Title: Digital Product Manager

Function: Customer Digital Experience

Location: Hybrid – within our Nottingham office

Contract type: Fixed Term Contract (6 months)

Salary: £47,874

Closing Date: 23rd July 2026

NHS Supply Chain has an exciting opportunity for an experienced Digital Product Manager to join our Customer Digital Experience team on a 6-month fixed-term contract. This role will be instrumental in shaping and enhancing digital products that support NHS organisations to identify, select and order products efficiently, helping to deliver better outcomes for patients and greater value for the NHS.

We are seeking a Product Manager with experience delivering digital products in a complex environment, ideally within B2B eCommerce. Working closely with designers, researchers, technology teams and business stakeholders, you will drive product development, prioritisation and continuous improvement to deliver measurable customer and business value.

This is an excellent opportunity to make a tangible impact while working with a broad range of stakeholders to deliver customer-focused digital experiences across NHS Supply Chain.

Every day you will …

• Prioritising and managing digital product features and roadmap activities to ensure alignment with business objectives, customer needs and measurable outcomes.
• Collaborating with user researchers, UX/UI designers, product owners and stakeholders to develop strategic product concepts and deliver high-quality digital experiences.
• Making informed product decisions using customer insight, analytics, feedback and commercial priorities to balance value, cost and technical feasibility.
• Building business cases, defining success measures and evaluating product performance to maximise adoption and return on investment.
• Triaging customer feedback, identifying opportunities for improvement and prioritising enhancements within a fast-paced, complex environment.
• Communicating complex product concepts, priorities and recommendations clearly to a broad range of stakeholders across business, technology and customer groups.
• Working closely with cross-functional teams, NHS customers and technology partners to deliver digital products that improve customer outcomes and operational efficiency.
• Applying agile product management practices to continuously test, optimise and enhance digital experiences while mitigating risk

What can we offer you?

We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary:

• Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.
• We recognise our employees’ hard work and contributions with annual bonus schemes, long service, and colleague recognition awards.
• 27 days holiday plus bank holidays, with the option to purchase an additional 5 days.
• We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential.
• A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme.
• Generous pension scheme (with us contributing 12% when you contribute 6%).
• Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.
• 2 days of paid volunteering leave allowing you to give back to your community.
• Access to many discounts from the Blue Light Card to NHS Discounts.

What skills will help you thrive in this role?

• Minimum 5 years’ experience operating as a Product Manager, with demonstrable ownership of digital products and roadmaps. Junior Product Manager experience alone will not meet the requirements of this role.
• Strong digital product management expertise, including agile delivery methodologies, product lifecycle management and feature prioritisation.
• Experience working within a B2B eCommerce environment is highly desirable; candidates from similarly complex, multi-stakeholder digital environments will also be considered.
• Proven ability to communicate complex concepts and influence decisions across a wide range of senior stakeholders, technical teams and business audiences.
• Strong understanding of customer insight and analytics tools, with experience using data to inform product decisions and measure success.
• Knowledge of digital platforms, integrations, technology ecosystems and data-driven product development.
• Experience using product and project management tools such as Jira and Confluence.
• Excellent relationship-building, problem-solving, prioritisation and organisational skills, with a proactive and collaborative approach.
• A values-led mindset with a focus on delivering customer-centred outcomes and driving continuous improvement.