Customer Success Manager

Company Description Spektra provides distribution infrastructure for companies and creators with compelling stories, helping them turn strong products into large-scale reach. Rather than operating as an ad network or traditional agency, Spektra functions as a full-stack attention engine focused on building visibility and audience growth. The team partners selectively with organizations that have built high-quality products but need greater exposure. Spektra values innovative thinking, clear storytelling, and long-term partnerships built on measurable results. The company is currently onboarding a limited number of partners and continues to expand its impact-driven network.

Role Description The Customer Success Manager role at Spektra is a full-time, remote position responsible for ensuring that partners achieve their desired outcomes from Spektra’s distribution solutions. On a day-to-day basis, this role engages with partners through calls, virtual meetings, and written communication to understand goals, track performance, and proactively address challenges. The Customer Success Manager will monitor customer health metrics, support onboarding and training, and collaborate with internal teams to optimize partner strategies and experiences. This role will manage ongoing relationships, facilitate feedback loops, and develop retention initiatives that increase partner satisfaction and long-term value. The position requires a structured approach to account management, the ability to prioritize multiple relationships, and a commitment to delivering a consistently high standard of service.

Qualifications

• Demonstrated ability to drive Customer Satisfaction and deliver high-quality Customer Service across diverse partner accounts.
• Strong Analytical Skills to interpret performance data, identify trends, and recommend actionable improvements.
• Experience in Customer Retention strategies, including proactive outreach and value-focused engagement.
• Proven Relationship Building skills, with the ability to establish trust and maintain long-term partnerships.
• Excellent verbal and written communication skills, including the ability to present insights and recommendations clearly.
• Experience in customer success, account management, or a related client-facing role, preferably in tech, media, or marketing.
• Comfort working in a remote, fast-paced environment with strong time management and organizational abilities.
• Bachelor’s degree in Business, Communications, Marketing, or a related field, or equivalent practical experience.
• Familiarity with CRM tools, customer success platforms, and basic reporting or dashboard software.