Healthcare & life sciences jobs

Clinical IT Systems Trainer

Devon Partnership NHS Trust

**Job summary** An exciting opportunity has arisen to join the Devon Partnership NHS Trust Clinical IT Systems Training Team on a 12\-month fixed\-term post. As a member of the Team you will play an integral part in the development and delivery of the Trusts vision to be a truly digital healthcare organisation, supported by a solid foundation of infrastructure and innovative use of technology to enable excellence . Applicants will be expected to have had experience of clinical systems or the delivery of IT related systems training, and have an interest in imparting information to others. They should also want to share their knowledge, skills and expertise as well as a desire to learn and develop themselve s. Applicants should possess the ability to quickly learn complex tasks with little prior knowledge and be able to communicate this learning to staff at all levels in a logical, concise and clear manner to aid the learning of others. They should also be prepared to reiterate Trust policies and procedures to ensure good practice and consistency. The post holder will work autonomously to deadlines and in partnership with a wide range of internal and external stakeholders within a fast\-paced environme nt. The post holder will be expected to work flexibly when required and travel to other Trust sites across De **von. Main duties of th** e job Part of Digital Transformation Team, the Clinical IT Systems Training Team is an integral part of the development and delivery of the Trust's digital v ision.The main elements of the role in * clude:Delivery of end user training for the Electronic Patient Record System (EPR), including mobile applications, and other clinical and IT systems as required, this training will be conducted both virtually and on a face\-to\-face * basis.Working across all the sites within Devon Partnership Trust, delivering training to a wide range of staff at various locations delivering clinical and IT tra * ining.Support the development, administration and delivery of clinical systems and IT training courses which meet the organisational require * ments.Work with IT support teams to identify where customers may require additional training and ensure that training is carried out in a professional, timely and effective m anner.

Commercial Content Creator/Writer

Fever

Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting\-edge technology and data\-driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in \+55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award\-winning experiences, and are backed by several leading global investors! Impressive, right? To achieve our mission, we are looking for bar\-raisers with a hands\-on mindset who are eager to help shape the future of entertainment! Ready to be part of the experience? Now, let’s discuss this role and what you will do to help achieve Fever’s mission. **Meet the team** We know the impact experiences have on lasting memories. That's why, we help brands connect in a meaningful way with their audience through culturally resonant campaigns. Operating like a creative agency, our team uses their expertise in entertainment and immersive events to help brands and agencies across the globe conceptualize, produce, and manage multi\-channel campaigns that give audiences experiences they will remember. We craft bespoke strategies that blend branded content, digital storytelling, ticketed experiences, and premium sponsorships, tailored to each market. Join us if you’re excited to shape global campaigns, craft stories that connect with people everywhere, and bring top brands to life through unforgettable immersive experiences. **The Role** Fever is hiring a full\-time Commercial Content Writer to produce branded content on the Secret Media Network across the UK. This role will be positioned in the Brand Partnerships \& Creative Solutions team, based in our London office. Day\-to\-day, you'll be creating fun, informative and shareable content for our commercial partners – amazing brands that want to engage with our national audience across the UK and beyond. We’re looking for a team player who is up for getting stuck in and feels comfortable wearing many hats. **What You'll Do** * Writing engaging, accurate, and informative articles, at pace, for our commercial partners * Writing, scheduling and publishing social media posts, and liaising with our marketing team to ensure we’re optimising copy to drive sales and/or awareness. * Filming and editing social media video for Instagram and TikTok, including video coverage of branded events * Creating and sending out newsletters * Keeping track of your tasks, across multiple campaigns, will be super\-important; expertise with social and digital management tools is essential. * Generate creative ideas for new campaigns alongside our creative strategy team, and manage final feedback from our clients to ensure everything is on point. Attention to detail is really important here. * Liaising with our editorial teams to maintain smooth ways of working internally **Who You Are** * You have perfect written English: creative, accurate, and idiomatic * You have previously published writing editorially or commercially (newsrooms, magazines, agencies etc) * You have a flair for all things social media and confidence creating social content * You’re comfortable in front of the camera * You have some experience in a digital marketing or editorial environment, from a newsroom to an agency * You have experience using publishing and scheduling tools such as Wordpress, Later, Mailchimp * You have experience using creative tools such as Adobe Premiere Pro and Canva * You're calm and organized under pressure, managing a multitude of to\-dos across different projects at any one time * You have an up\-to\-date understanding of the industry, how native marketing works and what makes good branded content * You're creative and commercially insightful, and can come up with good ideas of how to connect different brands with our young, dynamic audience * You’re good at problem solving and thinking on your feet * Naturally, you're pleasant to work with and warm and professional working with multiple teams across multiple markets **Nice to have:** * Some experience in using social listening tools * Some experience in using data analysis tools such as Google Analytics and Facebook/Instagram Insights * Some experience working on commercial campaigns and creating paid for branded content * Fluency in a second language **Why You'll Love It Here** * 40% off all Fever plans, including restaurants, music festivals, and immersive experiences. * Flexible and hybrid working models to support your work\-life balance. * Comprehensive health and dental insurance alongside a Wellhub membership. * Attractive compensation package consisting of a competitive base salary and significant performance bonus potential. * Stock options to give you a real stake in a high\-growth global category leader. * Responsibility from day one with structured pathways for professional and personal growth. * Premium office location situated right in the heart of London, with opportunities for travel across our global markets. Thank you for considering joining Fever. We cannot wait to learn more about you! If you want to learn more about us: Fever's Blog \| Tech.Eu \|TechCrunch Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply! If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey. If you want to know more about how Fever processes your personal data, click here Fever \- Candidate Privacy Notice

EPR Clinical Transformation Manager *Internal HDFT Applicants Only*

Harrogate and District NHS Foundation Trust

* This is a fixed term opportunity for 8 months\* * Internal HDFT Applicants Only\* Do you want to directly shape the future of digital healthcare at HDFT? Are you passionate about optimising clinical workflows to transform patient care through technology? Can you bridge the gap between digital innovation and frontline operations, embedding sustainable improvements? The Transformation team is looking for a dynamic and experienced colleague to join their high\-performing Improvement Academy as an EPR Clinical Transformation Manager. This pivotal role offers the chance to drive significant change by optimising our Electronic Patient Record (EPR) system. You'll be instrumental in ensuring the EPR directly aligns with HDFT Impact, our Trust\-wide continuous improvement strategy, delivering tangible benefits for both patients and staff. The likely date of interview is 5 or 6 August 2026\. This is a unique opportunity to make a tangible difference. You will: * Lead impactful change: Analyse and redesign complex clinical and operational workflows to maximise EPR efficiency, patient safety, and user experience, directly contributing to our HDFT Impact goals. * Facilitate transformation: Lead engaging workshops with multidisciplinary teams, translating workflow analysis into actionable plans to support the reduction of waste and increased productivity * Enhance patient safety: Play a key role in ensuring our digital systems are clinically safe, with the opportunity to work towards IT Clinical Safety Officer (IT CSO) training. * Drive continuous improvement: Embed HDFT Impact principles into the EPR rollout, collaborating closely with digital, clinical, and operational teams to foster a culture of innovation. * Manage vital projects: Support the planning, organisation, and control of assigned EPR transformation projects, ensuring successful delivery of benefits. At Harrogate and District NHS Foundation Trust we provide outstanding care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development. * An inclusive and supportive culture our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement. * Staff Recognition \- as well as regular appraisals, we recognise staff with our Making a Difference, Team of the Month Awards \& Colleague Recognition Awards * Employee Support and wellbeing \- we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees. * Staff Benefits \- We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion. No matter what role you join us in at \#teamHDFT, you can be assured of a warm welcome. Our teams always show professionalism of the highest standard, putting patient care at the centre of everything we do, whether they are working in our hospital services, providing support to clinical services or in our community teams. For further details / informal visits contact: Name: David Plews Job title: Head of Improvement and Transformation Email address: david.plews@nhs.net

Sr. Director Localization (Learning and Operations)

TaskUs

**Job Description** ****About TaskUs:**** TaskUs is a provider of outsourced digital services and next\-generation customer experience to fast\-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud\-based infrastructure, TaskUs serves clients in the fastest\-growing sectors, including social media, e\-commerce, gaming, streaming media, food delivery, ride\-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty\-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever\-changing world. ****What We Offer:**** At TaskUs, we prioritize our employees' well\-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. **Role Summary** As a **Senior Director Localization (Learning \& Operations)** , you serve as the critical link between our proven U.S. operational models and the specific regulatory and cultural requirements of our new international markets (Europe, Asia). You are responsible for the end\-to\-end adaptation of training materials, knowledge bases, and operational playbooks. You will work closely with local Master Driving Instructors and product teams to ensure that our global operational standards translate into high\-fidelity, locally compliant, and effective learning experiences. **Key Responsibilities** * Content Adaptation \& Localization: Audit US based training materials, IKBs, and playbooks. Balance content reuse with necessary redesign to ensure materials are culturally relevant and accurate for local road infrastructure, signage, and driving behaviors. * Regulatory Alignment: Partner with geo\-specific Master Driving Instructors to ensure all procedures and training scenarios strictly adhere to local highway codes, traffic laws, and regional safety mandates. * Collaborative Redlining: Translate expert feedback and redlines into clear, actionable updates within our content management systems. * Cross\-Functional Liaison: Act as the strategic bridge between global product teams, U.S.\-based operations, and local in\-country experts. Facilitate a frictionless, accelerated review and approval cycle. * Assessment \& Optimization: Develop localized assessments targeting region\-specific road risks and ensure all learning tools are optimized for local language, iconography, and usability. **Required Qualifications** * Experience: 5\+ years in Learning Experience Design, Technical Writing, or Localization/Translation QA, preferably within a highly regulated or technical field (e.g., AV, Automotive, Logistics). * Strategic Adaptability: Proven ability to manage multiple content streams, hit aggressive launch timelines, and adapt rapidly to changing regulatory requirements. * Detail Orientation: Elite editorial skills; ability to refine documentation for absolute linguistic clarity and technical accuracy. * Communication: Excellent interpersonal skills with the ability to bridge operational gaps between global teams and local stakeholders. * Technical Literacy: Proficiency with collaborative editing platforms, Google Workspace, and content management systems. **Preferred Qualifications** * Deep understanding of the regulatory landscape for the target region (e.g., EU road safety standards). * Experience in a high\-growth startup environment, particularly in supporting international market entry. * Familiarity with translation workflows and managing bilingual documentation lifecycles. ****How We Partner To Protect You:**** TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. ****DEI:**** In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL **https://www.taskus.com/careers/ .** TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. Req Id: R\_2607\_8855 Posted At: Wed Jul 08 2026 00:00:00 GMT\+0000 (Coordinated Universal Time)

Head of Growth

TipTopJob

Demand Generation / Performance Marketing / Growth Leadership GBP 60,000: GBP 70,000 \+ Uncapped Commission (OTE GBP 85k: GBP 95k\+) Bristol : Hybrid Working Im currently working with a fast:growing performance marketing agency who are looking for aHead of Growthto join their leadership team. They specialise in performance creative and paid advertising for DTC and e:commerce brands, managing significant ad spend and helping brands scale through paid media and founder:led content. As they enter their next phase of growth, theyre looking for someone to build and own their lead generation engine. In this role, youll take ownership of pipeline generation across paid acquisition, organic content, referrals, and partnerships. Working closely with the Founder, you will fundamentally drive new business growth. The role is based in Bristol and requires office working of 1:2 days a month. Key Responsibilities * Own and execute the agencys growth and demand generation strategy * Drive qualified pipeline through paid, organic, referral, and social partnership channels * Manage lead generation campaigns across Meta, LinkedIn, and other relevant social platforms * Build and optimise CRM, attribution, and reporting systems * Qualify opportunities and book sales:ready meetings for the Founder * Track and report on pipeline performance, CAC, CPL, and ROI **Required Skills And Experience** * Proven experience in growth, demand generation, or performance marketing roles * Strong track record of building pipeline and driving revenue growth * Hands:on experience with paid acquisition, social and content:led growth * Data:driven mindset with strong commercial awareness * Comfortable building processes and systems from scratch * Understanding of the DTC and e:commerce landscape Desirable * Agency experience * Experience marketing to e:commerce or DTC brands * Knowledge of CRM, attribution, and automation platforms * Experience with founder:led or personal brand marketing Salary: GBP 60,000: GBP 70,000 \+ Uncapped Commission (OTE GBP 85k: GBP 95k\+) Benefits:Bonus/Uncapped Commission, 23 Days Holiday, Private Healthcare, Pension Office Working:Once/Twice a month If this role sounds of interest, then please apply and I can give you a call. Tim

Operations & Clinic Manager

Envisage Dental | Certified B Corp™ | Redefining Group Dentistry

**Operations \& Clinic Manager \| Bow House Dental \| Berkhamsted, Hertfordshire** **Lead a thriving private practice where exceptional patient care, a fantastic team and genuine career development come together.** Some management roles are about keeping things ticking over. This isn't one of them. At Bow House Dental, you'll lead a successful, fully private practice with the freedom to make an impact, the support to develop your career and a team that's genuinely enjoyable to work with. **A practice that's genuinely different** Located in the heart of Berkhamsted, Bow House Dental is a beautifully designed three\-surgery private clinic that feels more like a boutique spa than a dental practice. We're proud of the environment we've created, but we're even prouder of our people. Staff turnover has been incredibly low over the past four years because we've built a culture where colleagues support one another, take pride in their work and are passionate about delivering an exceptional patient experience. **The opportunity** This is a hands\-on leadership role where you'll drive the day\-to\-day success of the practice while helping shape its future. From coaching your team and improving the patient journey to analysing performance, developing local marketing initiatives and identifying opportunities for growth, no two days are the same. You'll have the autonomy to make decisions locally, backed by the support of Envisage Dental's experienced leadership team and specialist departments. **What You'll Receive** * Full\-time perm role (40 hours per week) * Competitive salary * Annual performance bonus of up to £7,000 * Leadership development and genuine career progression * Ongoing support from the Envisage Dental leadership team * Company pension scheme * Employee referral rewards * Additional birthday leave * Quarterly team socials and annual celebrations * Charity and fundraising events (including our famous fire walks!) **What You'll Bring** We're looking for someone who enjoys leading people, improving performance and creating outstanding patient experiences. You'll be a confident, positive leader who can bring out the best in others, balance commercial performance with exceptional patient care and enjoy finding new ways to help the practice grow. Dental management experience is an advantage, but we also welcome experienced operational leaders with transferable skills. **Why Bow House?** This is a rare opportunity to join a successful private practice that's already performing well, giving you the chance to build on strong foundations rather than starting from scratch. With free off\-site parking, ongoing leadership development and a genuinely supportive team, you'll have everything you need to succeed. If you're looking for your next leadership challenge and want to make a real difference in a practice where people love coming to work, we'd love to hear from you. ENVMIS

Senior Officer

NHS Scotland

On 1 April 2026, NSS and NES became one national organisation, focused on continuity today and a stronger, more connected service for tomorrow. As part of this transformation, NHS National Services Scotland (NSS) and NHS Education for Scotland (NES) have joined to form a new organisation: Public Services Delivery Scotland (PSD Scotland). This new organisation will play a pivotal role in supporting the renewal and ensuring the long\-term sustainability of health and care services across Scotland. **Flexible Location:** PSD Scotland is a remote\-friendly employer with staff based throughout Scotland. We support office\-based and hybrid working arrangements. We welcome conversations about alternative working patterns—please get in touch during the application process to discuss. **Work Pattern:** Permanent, Full Time, 36 hours per week You must have eligibility and entitlement to work in the UK which is required to be maintained throughout your period of employment. * Please note: we anticipate a high level of interest in this position and may close the vacancy early once a sufficient amount of applications are received. Therefore, please make sure you complete and submit your application at an early stage. **Who We Are** PSD Scotland unites expertise from NES and NSS in a way that will allow us to accelerate national programmes to support the NHS to deliver better care, now and in the future. We support staff with education and training, provide the tools and data that improve services, and run vital national functions such as procurement, logistics and blood, tissue and cell services. The Medical Directorate is responsible to the NES Board and through the Board to Scottish Government for the commissioning and delivery of postgraduate medical education in Scotland, This training is delivered in general practices and health boards to standards set by the General Medical Council (GMC). The role of the Directorate is to oversee training, manage the trainee’s progress through the training programme and ensure the training is delivered to GMC standards **The Opportunity** This is an exciting opportunity to join a small, but enthusiastic and innovative team responsible for the development and delivery of educational opportunities for a variety of medical practitioners. Reporting to the TDC Manager you will be responsible for leading and managing our admin team, ensuring our systems and processes provide the necessary support for course/resource delivery and that our data gathering meets the needs of our reporting requirements. You will also contribute to the delivery and facilitation of training. Do you enjoy variety in your work and problem solving? Do you enjoy collaborating and with a variety of colleagues, clinicians and key stakeholder? Do you have experience of working with and developing bespoke systems and processes? Do you have experience of supporting and developing others? Working within the TDC team you will have the opportunity to share your knowledge, skills and experience to contribute to the future delivery and ongoing development of our service. Does this sound like you? **What We Love To See** Senior Officers offer a broad range of skills and experience, if you can offer some or all of these, we’d love you to apply: * A track record of senior admin support and leadership * Excellent communication and interpersonal skills * Excellent IT skills * Experience of supporting/delivering online learning * Experience of data management and reporting * Experience of facilitating training * The ability to travel to various locations across Scotland for meetings/training delivery * Demonstrate honesty, integrity, care and compassion when dealing with others, utilising tact and persuasion skills when necessary * Ability to work on own initiative, to organise and prioritise own workloads, to meet strict deadlines **Benefits Which Matter** As a valued employee of NHS Scotland, you can enjoy an extensive range of benefits including: * Life\-work balance \- with opportunities for flexible working and hybrid working * Generous NHS pension scheme * Annual incremental salary progression (up to the maximum of the salary band) plus annual NHS salary scale review * Annual Leave \- 27 Days increasing in line with service plus 8 days public holiday * NHS discounts and more **Diversity and Inclusion** Developing a successful national service for Scotland means considering the diverse needs, perspectives, and backgrounds of everyone in Scotland. We are focused on hiring the very best talent and actively encourage applications from candidates of all backgrounds. Our aim to ensure that everyone is treated fairly, with respect, and has a positive recruitment experience—regardless of the outcome. We welcome applications from all under\-represented groups, including racially minoritised people and disabled people. It is not essential to be in a Senior Officer role right now—you may be returning from a career break (e.g., maternity, paternity, caring) or coming from another field. Your experiences can bring a fresh perspective to our work. If you are considering applying and would like to discuss the opportunity, any adjustments or alternative work patterns, please contact Steven Young – steven.young@nhs.scot . **Next Steps** All applicants who are shortlisted for interview will be contacted by e\-mail. In person OR online interviews (including a presentation) will take place on **Tuesday 11th August 2026\.** The presentation topic will be sent to candidates selected for interview. For further information **please refer to the Job Information Pack below.** * Please note: we anticipate a high level of interest in this position and may close the vacancy early once a sufficient amount of applications are received. Therefore, please make sure you complete and submit your application at an early stage. Unless otherwise stated the deadline for applications is 23:59 hours on the closing date. **Please note, CVs will not be accepted.** * Please be advised that if you are successful in being offered the role following the recruitment process, you will be expected to attend the office prior to your start date to complete face\-to\-face pre\-employment checks. If you require any adjustments to support this, please let us know. * To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service. As part of the pre\-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre\-settled status. To find out more about these routes of permission, please refer to the GOV.UK website here. For specific types of post, if you do not have the necessary eligibility to work in the UK, it might be possible (though not guaranteed) to secure sponsorship via a UK Skilled Worker/Health \& Care Worker Visa. However, this is only possible if the employer is a licenced Sponsor, and if the post does not fall below the current minimum salary threshold or ‘going rate’. Further information on these criteria can be found here. **It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form.** If you have any queries regarding the NHS Scotland National Recruitment Portal or the recruitment process, please don't hesitate to contact our recruitment partners, the East Region Recruitment Service, at: EoS.ERRS@nhs.scot

Assistant Workforce Coordinator - Surgical Directorate

Frimley Health NHS Foundation Trust

**Job Overview** An exciting and rare opportunity has arisen to join the fast\-paced Surgery Directorate at Wexham Park Hospital. The post holder will work alongside the management team to provide essential support to Medical Workforce Management. The primary focus of the role is to assist with the administrative functions associated with medical rotas, ensuring smooth day\-to\-day coordination and operational efficiency. The successful candidate will demonstrate a professional approach, with excellent interpersonal and communication skills, alongside a confidential and compassionate outlook. They will be highly organised, able to work both independently and as part of a busy, high\-pressure team, and capable of managing competing priorities to strict deadlines. The overall purpose of all roles within the Directorate is to contribute to the effective delivery of patient\-focused healthcare. All staff are expected to work flexibly and undertake any duties or tasks they are competent to perform in support of service needs. **Visa Sponsorship** This position is **not eligible** for Skilled Worker visa sponsorship. Applicants must already hold the **right to work in the UK** for the full duration of the contract. Main duties of the job Main duties involve providing administrative support to the Workforce Co\-ordinator in relation to medical workforce rotas and staffing arrangements. The post holder will play a key role in assisting with the coordination, maintenance, and day\-to\-day management of rota\-related processes, ensuring accurate and timely support across a busy surgical service. The role supports a dynamic and demanding department covering Upper GI, Colorectal, General Surgery, and Urology services, contributing to the smooth running of workforce operations and helping to maintain safe and effective staffing levels across the Directorate. Working for our organisation Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire. As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area. We have three main hospitals \- Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough. This vacancy is at our tertiary site, the Parapet Breast Unit, in Windsor. Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future. **Detailed Job Description And Main Responsibilities** For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy. Person specification **Qualifications** Essential criteria * GCSE English and Maths pass or equivalent Desirable criteria * NVQ Level 3 Administration or equivalent practical knowledge or A levels **Experience** Essential criteria * Experience of working in a busy office environment * Experience of a busy environment and dealing with the various stakeholders including, Consultants and Junior Doctors as well as admin team Desirable criteria * Experience of working in the NHS either in a hospital, private practice or for a GP * Experience in a clinical setting **Skills** Essential criteria * Ability to prioritise and manage workload efficiently without supervision * Working under pressure * Ability to build credible relationships with all levels of medical staff and management * Excellent organisation skills * Excellent interpersonal skills Essential and Diserable Essential criteria * Experience with dealing with rotas * Experience with dealing with clinicians * Admin experience * Worked in a high paced role Desirable criteria * Worked within NHS environment * Experience of working with Health Roster *Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.* *Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – **Committed to Excellence, Working Together, Facing the Future** , and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.* *We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand\-new £100m state\-of\-the\-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.* *We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future\-proofed, featuring on\-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.* *Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.* *Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.* Apply online now

Lecturer / Senior Lecturer, Phase 2 Coordinator, Rural

UNSW

This Job is based in Australia Lecturer / Senior Lecturer, Phase 2 Coordinator, Rural Apply now **Job no:** 541353 **Work type:** Part Time **Location:** Albury, NSW **Categories:** Senior Lecturer, Lecturer **Lecturer / Senior Lecturer (EF), Phase Coordinator \- Albury** * Employment Type: Part Time; 3\.5 hours per week * Duration: Fixed Term Until 30th June 2027 * Remuneration: Academic Level B Or Level C ($133,065 \- $161,619 pro rata)\- based on experience \+ 17% Super \+ Clinical Loading * Location: Albury, New South Wales. This is an onsite position. * Visa sponsorship is not available for this position. Candidates must hold unrestricted work rights to be considered for this position. **Position Summary** The Lecturer/Senior Lecturer (Education Focussed) – Phase Coordinator, Rural is responsible for delivering high\-quality medical education and coordinating a designated phase of the undergraduate medicine program at the identified Rural Clinical Campus. The role supports student learning, clinical placements, assessment, and curriculum delivery, while fostering strong partnerships with Local Health Districts, Primary Health Networks, and faculty colleagues to enhance rural medical education and student engagement in the local rural medical and health environment. At **Lecturer (Level B)** , the role focuses on teaching excellence, phase coordination, student support and assessment, curriculum delivery, and collaboration with clinical and community partners. The role contributes to the development of rurally focused learning activities and supports local research and student projects. At **Senior Lecturer (Level C)** , the role provides leadership in teaching excellence, curriculum coordination and development, with responsibility for advancing rurally focused content, driving innovation in teaching practice, and providing expert advice and guidance to students and colleagues. Reporting to the Director of Medical Education at the identified rural campus, the position has no direct reports. **Some Key Skills Required** **At Level B:** * A BMedMD, MBBS (or equivalent medical degree), and Fellowship of a Specialist Medical College (including but not limited to ACEM, ACRRM, RACP, RACGP, RANZCOG, RACS), and currency of medical registration in New South Wales. * Evidence and maintenance of professional development in pedagogy, disciplinary knowledge, and professional accreditation requirements. * Proficiency in teaching demonstrated by experience in a particular field of clinical medicine, and a commitment to high quality teaching with a passion for rural medical education. * Demonstrated experience in supervising and coordinating clinical education teaching programs, student assessment and examinations, including using educational technologies and online delivery methods. **At Level C (in addition to Level B)** * Demonstrated strong leadership skills and a record of solid achievement contributing to administration and collaborating in academic and/or professional environments. * Expertise within a relevant sub\-disciplinary area, including module convenorship and committee work. * Proven record of achievement and excellence in teaching and supervision at undergraduate level with a strong commitment to rural health education. *Please refer to the position description for full details.* **Benefits And Culture** UNSW offer a competitive salary and access to a plethora of UNSW\-perks including: * Career development opportunities * 17% Superannuation contributions and additional leave loading payments * 10 days paid cultural leave per year * Additional 3 days of leave over Christmas period * Discounts and entitlements (retail, education, fitness) More information on the great staff benefits and culture can be found here **How To Apply** Make each day matter with a meaningful career at UNSW. **Submit your application including your resume \& cover letter online before 26th July 2026** at 11:30pm. A copy of the Position Description can be on JOBS@UNSW. To be considered for this role, your application must include a document addressing the Selection Criteria which are outlined in the “Skills and Experience” section of the position description. Applications that do not address these criteria will not be considered. **Pre\-Employment Checks** Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity preferred candidates will be required to participate in a combination of pre\-employment checks relevant to the role they have applied for. **Qualifications** **A current Working with Children Check, Qualifications Check \& Criminal Check is a condition of employment essential for this position,** and other pre\-employment checks may include a combination of some of the following checks: * Entitlement to work and ID checks * Completion of a Gender\-Based Violence Prevention Declaration * Employment history and reference checks * Financial responsibility assessments/checks. * Medical Checks and Assessments **Compliance with the necessary combination of these checks is a condition of employment at UNSW.** **Get In Touch** Frank McHenry, Talent Acquisition Associate E: f.mchenry@unsw.edu.au Please apply through the application portal and not via the contact above. UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ\+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment. Position Description **Advertised:** 09 Jul 2026 AUS Eastern Standard Time **Applications close:** 26 Jul 2026 AUS Eastern Standard Time Back to search results Apply now Refer a friend Whatsapp Facebook LinkedIn Email App

Senior Research Executive-Medical Device and Diagnostics

Ipsos in the UK

**Make your mark at Ipsos** Are you passionate about driving healthcare insights that transform the pharmaceutical landscape? Do you thrive in managing impactful research that shapes business strategies globally? Ipsos Healthcare wants you as a Senior Research Executive to deliver excellence. **About the Role:** Join Ipsos Healthcare's vibrant team as a Senior Research Executive, where you will play a pivotal role in delivering impactful insights to our healthcare clients. Our research methodologies encompass both qualitative and quantitative approaches, providing valuable insights from healthcare professionals and patients alike. We partner with clients to improve healthcare by turning research, therapeutic expertise, and market insight into smarter decisions. Our work shows how therapies are used and where to enhance engagement and experience for healthcare professionals and patients, enabling clients to advance their brands and pipelines. As a Senior Research Executive, you will play a crucial role in delivering impactful research that helps healthcare clients make informed decisions. Working as part of a collaborative project team, you will contribute to the design, execution and delivery of high\-quality qualitative and quantitative research studies, transforming complex data into clear, actionable insights. You will help ensure projects are delivered efficiently, on time and to the highest standards, supporting clients across a range of therapeutic areas and business challenges. Through your attention to detail, analytical thinking and growing client management skills, you will help strengthen client relationships and contribute to research that ultimately supports better healthcare outcomes for patients. The Senior Research Executive would need to stay informed about developments in healthcare, medical devices and diagnostics markets and research methodologies. **About You:** **Essential Skills:** * Interest in medical devices , diagnostics and health technology market. * Previous experience in a market research, insights or healthcare research role. * Experience supporting the delivery of quantitative and/or qualitative research projects from design through to reporting. * Strong analytical skills with the ability to interpret data and identify meaningful insights. * Excellent written and verbal communication skills, with the ability to communicate findings clearly and confidently. * Strong project management and organisational skills, with the ability to manage multiple priorities and deadlines. * High level of attention to detail and commitment to delivering high\-quality work. * Proficiency in Microsoft PowerPoint and Excel. * A collaborative approach and ability to work effectively within multidisciplinary teams. * Interest in healthcare, pharmaceuticals, life sciences or patient\-centered research. **Desirable Skills:** * Experience conducting healthcare, pharmaceutical, medical device or patient research. * Exposure to healthcare professionals, and patients research audiences. * Experience presenting findings directly to clients. * Familiarity with advanced analytics, segmentation, conjoint, MaxDiff or other specialised research techniques. * Understanding of healthcare industry regulations and compliance requirements. * Experience contributing to proposals, pitches or business development activities. * Experience using AI\-powered tools and other innovative technologies to support research design, analysis, reporting or operational efficiency. **Behaviours:** * Curious and inquisitive, seeking to understand the "why" behind the data. * Client\-focused, building trust through responsiveness, reliability and quality. * Proactive and solution\-oriented, taking ownership of challenges and identifying ways forward. * Collaborative, supporting colleagues and contributing positively to team success. * Adaptable and resilient, thriving in a fast\-paced and evolving environment. * Commercially aware, understanding how research insights support client decision\-making. * Committed to continuous learning and professional development. * Passionate about delivering insights that contribute to improved healthcare outcomes. **Benefits:** We offer a comprehensive benefits package designed to support you as an individual. Our standard benefits include 25 days annual leave, pension contribution, income protection and life assurance. In addition, there are a range health \& wellbeing, financial benefits and professional development opportunities. We have a hybrid approach to work and ask people to be in the office or with clients for 3 days per week. We appreciate you may have commitments outside of work and will consider flexible working applications \- please highlight what you are looking for when you make your application. We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success \- a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer. We provide an inclusive and accessible recruitment process. Your application will be reviewed by someone from our Talent Team who will be in touch either way to let you know the outcome. **Ready to have an impact? Apply now!**

Product Manager

Hutch

**Product Manager \| London \| Permanent** We’re Hutch, a mobile games developer \& publisher with studios in central London, Dundee and Canada. Our mission is to build the most diverse and engaged automotive gaming community on mobile. Our games have been played by over 280 million people, with new titles in development. We believe in putting our people first. Here you can make games without sacrificing quality time with family and friends. We strive to ensure our people are happy and healthy. Our teams are small and empowered, they have the independence to take on creative and technical challenges together, to work collaboratively, to make great games and have fun along the way. We believe in looking after our people, small empowered teams, complete transparency, test, learn repeat, community at the core and the freedom to focus on what truly makes a difference to our players. We’re driven by our players! Come and Join the mission! **Product Manager** Hutch is looking for a Product Manager to accelerate the growth of our flagship motorsports title \- F1 Clash and help deliver our ambition to be the \#1 mobile racing game. Join us as Product Manager, working on one of the biggest IPs in the world, to build, operate and improve amazing features, systems and events and grow this game to new heights. **Responsibilities** * As Product Manager, you’ll design, scope and implement features, improvements and events that result in an outstanding gameplay experience for our players and positively inflect metrics. * Be entrepreneurial, getting hands on to test out new ideas, setting up experiments, events, offers, bundles and live operations to maximise the game’s performance. * You’ll use user and competitive research, along with performance data analysis to identify opportunities to grow the game. * Partner with other parts of the organisation including Consumer Insights and Product Marketing to maximise the impact of your features and events. * Understand and forecast the performance of the game, live ops, and your features using dashboards and analysis, communicating this with the wider team. * Be a player champion, paying close attention to the player experience. **Requirements** * A track record of Product Management working on free to play game(s). * Hands on experience designing, building and maintaining features and events in games. * Good knowledge of the free to play games market and best practices from top performing games with understanding of why they are succeeding. * Good written and verbal communication skills, and attention to detail. * Drive \- Strong drive to succeed and “get it done” attitude. * Scientific approach \- using logical data\-led hypothesis approach, with well structured thinking built on an understanding of the connection between a KPI and the changes needed to improve it. * Analytical ability, with experience running and reading out on experiments, feature or live ops launches and investigating game performance issues. **Bonus Points** * Experience working with gacha\-led and/or midcore games * Experience with dashboardings such as Amplitude or Tableau * Experience with CRM tools like Braze, Leanplum etc. * Passion for Cars or Motorsports * Experience with Racing Games **Benefits** Life at Hutch Our HQ is in the heart of Shoreditch in central London. We have additional offices in Dundee and Mahone Bay, Nova Scotia. We're an agile, creative team with people at the core of our values. We reward our employees with; * Hutch is now a 4\-Day Work Week company\* * Flexible working hours * Remote working 2 days per week * Excellent salary * Private health care * Enhanced Maternity (18 weeks) and Paternity leave (6 weeks) * Access to mental health initiatives such as private mental health coaching * Support to learn, develop and progress within Hutch * Free snacks and drinks * Social events, game launch parties, Thursday night drinks and much more * This will mean that Hutch employees will work a maximum of 4 days per week (30 hours/week) Mon\-Thurs, with zero reductions in pay (compared to a 5 day working week). Our Values * Transparent \- Being transparent and open helps us to be trusted and fosters integrity. * Humble \- When we are humble we show humility, we let go of egos and we are self\-aware. * Collaborative \- We value teamwork, the spirit of collaboration and the results of working together. * Driven \- We have drive and ambition and always push for the best results rather than settling. * Adaptable \- Demonstrating the ability to adapt ultimately helps us grow and helps us thrive in different situations We value diversity and as an equal opportunity employer we encourage applications from all suitable applicants. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Please see Hutch Privacy Policy for details on how Hutch uses your personal data. Come and find out more about Hutch. We make racing games, but it’s not the only thing that drives us \- https://www.hutch.io/

Product Manager, GelatoConnect

Gelato

**About Gelato** Gelato has created the world's largest global network for on\-demand production of custom products, from t\-shirts and mugs to books and wall art. We empower a new generation of ecommerce entrepreneurs to share their creativity worldwide while embracing local, sustainable production. By producing locally and perfectly matching supply with demand, we eliminate waste and reduce carbon emissions. At Gelato, we don't own production facilities, we build the software that connects them. With over 140 production partners in 32 countries, our network can deliver custom products to five billion people in just 72 hours. It's smarter, faster, and greener. With GelatoConnect, our SaaS platform, we're driving innovation in print production. GelatoConnect simplifies operations for print producers by automating procurement, workflows, and logistics into one seamless system. By boosting efficiency and cutting costs, it helps businesses scale to meet market demands. With GelatoConnect, we're reshaping the print industry to be more efficient, sustainable, and profitable. **What You Will Be Doing** The world of software is being reshaped by AI \- and so is print. At Gelato, we are building **GelatoConnect** , an AI\-powered operating system that helps print service providers (PSPs) run smarter, faster, and more profitably. We are at the forefront of bringing vertical SaaS and AI into one of the world's oldest industries. Product Managers at Gelato operate with **full ownership of a product area** , from early discovery through to live operation. You will be responsible not only for defining what to build, but for ensuring it works in practice \- for customers, in real workflows, under real constraints. You will work directly with PSP customers to understand their operations, identify pain points, and translate complex, often fragmented workflows into practical, usable software. You will partner closely with a small, high\-ownership engineering team and play an active role in both **discovery and delivery** \- including shaping solutions, validating outputs, and supporting execution. You will have accountability for business outcomes. This is not a traditional PM role. There is no clear separation between product, design, and delivery. We expect you to **build, not just specify** . You will use AI tools \- Claude, Cursor, Lovable, and others \- to prototype ideas, validate concepts with working software, and accelerate every stage of product development. Our team follows an AI\-first, prototype\-first approach and we iterate at speed. **Key Responsibilities** * Owning the vision, strategy, and roadmap for your product area \- setting clear goals and driving outcomes, not feature output * Working directly with PSP customers to deeply understand their operations, pain points, and what "success" looks like in their business * Leading a team of engineers through rapid, iterative delivery cycles * Using AI tools daily to build prototypes, run data analysis, draft specs, create evals, and validate ideas before committing engineering time * Defining and tracking success metrics that tie to customer value and business impact * Collaborating across product teams and with Sales, Onboarding, and Customer Success to ensure cohesive product experiences * Obsessing over data quality, instrumentation, and feedback loops \- you are the person who knows what is working, what is not, and why * Thinking entrepreneurially: identifying where to build, where to buy, and where to partner \- and acting on it with urgency. **Who You Are** You are a builder at heart. You believe the best product thinking happens when you can make ideas tangible \- fast. You do not wait for permission or perfect information; you prototype, test, learn, and iterate. You treat AI as a thought partner and a force multiplier, not just a feature to ship. You have an entrepreneurial mentality and thrive in environments where ambiguity is the norm. You are comfortable operating across strategy and execution \- framing a market opportunity in the morning and debugging a customer integration issue in the afternoon. You communicate with precision and empathy, and you earn trust by consistently delivering results. You take accountability seriously. With AI, you can delegate the work but not the accountability. You define what "good" looks like before you start, evaluate outputs critically, catch what is wrong before it ships, and own the outcomes of your AI\-assisted workflows. **AI Fluency Expectations** We set a high bar for AI fluency. This is not about knowing which tools exist \- it is about having AI embedded into how you work every day, with repeatable systems and measurable impact. Concretely, we expect you to: * Use AI tools as part of your daily workflow for discovery, analysis, prototyping, and communication * Build working prototypes and MVPs using AI\-assisted development \- not just wireframes or slide decks * Demonstrate an iterative, "AI as thought partner" approach: prompt, push back, refine, evaluate \- not just accept the first output * Show an upward trajectory of AI fluency \- what have you tried, what did you abandon, and how has your approach evolved? * Take full accountability for AI\-generated outputs: you verify, you evaluate, you own the quality. **Key Requirements** * You have **5\+ years of hands\-on product management experience** in B2B SaaS, vertical SaaS, or workflow/operational software, ideally in a **startup or scale\-up environment** * You have owned products **end\-to\-end** , from customer discovery through to delivery and live operation \- not just contributing to a subset of the lifecycle * You are comfortable working closely with engineering and are **technically fluent** : you can discuss architecture trade\-offs, work with data (e.g. SQL), and build functional prototypes when needed * You have **practical experience using AI in your workflow** (e.g. prototyping, analysis, spec creation), with clear examples of how it improved speed or decision quality * You are able to take **ambiguous, incomplete, or conflicting inputs** and turn them into clear priorities, decisions, and shipped outcomes * You demonstrate strong product judgment: you can prioritize effectively, say no when needed, and focus on what drives real customer and business value * You can advocate for decisions with both qualitative insight and quantitative rigor * You communicate with clarity and conviction \- in writing, in demos, and in customer conversations * You are energized by the challenge of bringing a traditional industry into the AI age * Graduate degree with strong academic performance is valued, but what you have built matters more than where you studied. **What it's like to work at Gelato** We are a customer\-obsessed team with the ambition to change the world by connecting technology to the printing industry and making it much more sustainable. Everyone who joins our team must feel genuinely intrigued and motivated by our mission. We expect a lot. We are a driven team with big goals, so we seek individuals who are genuinely passionate about their work and possess an entrepreneurial spirit. Our culture is unique and we live by our values, so it's worth learning more about our culture and how we work before presenting your application. At Gelato, we pride ourselves on our global presence with 14 offices worldwide, fostering a dynamic and diverse work environment. Rooted in a culture that values collaboration, creativity, and camaraderie, we actively cultivate a company culture that thrives on shared experiences. We encourage team members to embrace this culture by working from our inspiring office spaces at least three days a week, allowing for meaningful connections and collective growth. Lastly, we ask that you please upload your CV in **English** , regardless of which country you are applying from.

Executive Medical Director, Clinical Development Lead - Oncology - Lung & Head/Neck Cancers

GSK

**Business Introduction** At GSK, we have bold ambitions for patients, aiming to positively impact the health of 2\.5 billion people by the end of the decade. Our R\&D focuses on discovering and delivering vaccines and medicines, combining our understanding of the immune system with cutting\-edge technology to transform people’s lives. GSK fosters a culture ambitious for patients, accountable for impact, and committed to doing the right thing, making sure that we focus our efforts on accelerating significant assets that meet patients’ needs and have the highest probability of success. We’re uniting science, technology, and talent to get ahead of disease together. Find out more: Our approach to R\&D **Position Summary** Cancer is unrelenting, but so are we. At GSK, we are committed to transforming outcomes for people with cancer through innovative science, bold ambition, and strong partnerships across the healthcare ecosystem. We focus our science where it can matter most — advancing care in cancers with high unmet need, grounded in a deep understanding of disease biology and deliberate scientific choices that connect discovery to meaningful impact in the real world. The Clinical Development Lead (CDL) – Oncology operates at the asset level as the enterprise clinical strategy leader, accountable for defining the clinical strategy, scientific narrative, and decision framework across the asset lifecycle. The CDL serves as a full strategic partner within the Medicine Development Team (MDT) core quad, positioning Clinical Development at the centre of product strategy, governance, and investment decisions. The CDL owns the clinical roadmap and serves as the recognised clinical authority and visible leader for the asset’s strategic vision, shaping how clinical strategy, scientific insight, development innovation, and decision velocity are understood and experienced across the organisation, representing Clinical Development in both internal and external settings. The CDL is accountable for the strategic direction and clinical positioning of the asset, with operational study\-level delivery led by Senior Scientists within the programme. This role is critical to enabling a more dynamic, data\-driven, and technology\-enabled model of clinical development, increasing speed, precision, and decision quality. The position is open to candidates from either a medical or non\-medical background. MD, PharmD, PhD, or equivalent advanced degree is required; an MD or equivalent clinical doctorate is preferred. Depth of oncology clinical development expertise and enterprise\-level leadership experience are what matter most. In This Role You Will: * Define and own the clinical strategy, scientific narrative, integrated benefit–risk position, and decision framework across the asset, ensuring a coherent and differentiated clinical position throughout the lifecycle * Accountable for strategic outcomes across the asset, with study\-level delivery, including design, execution, and data generation, led by Senior Scientists and programme teams within the CDL’s strategic direction * Serve as the senior clinical strategy leader on the MDT core quad, acting as a full strategic partner to the Medicine Development Leader (MDL) and representing Clinical Development in portfolio, governance, and investment decisions * Lead or co\-lead governance and investment presentations to senior management, translating clinical evidence into clear strategic recommendations for portfolio prioritisation and progression * Serve as the recognised clinical authority and visible leader for the asset, ensuring its clinical vision, scientific identity, and development trajectory are clearly understood and advanced across the organisation * Drive an integrated, end\-in\-mind approach to development, ensuring that target selection, development pathways, regulatory positioning, and commercial readiness are considered as a connected whole * Act as the default Clinical Development representative for Health Authority interactions, advisory boards, steering committees, IDMCs, and alliance partnerships * Leverage AI\-enabled insights, advanced analytics, and emerging data platforms to inform asset\-level strategic decisions and drive competitive advantage in development speed and decision quality * Lead, develop, and mentor clinical development talent, contributing to talent calibration, succession planning, and capability building aligned to evolving development models **Responsibilities** This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following: Enterprise Clinical Strategy and Governance * Serve as the senior clinical strategy leader on the MDT core quad, representing the voice of Clinical Development in portfolio, governance, and investment decisions * Own the clinical and scientific narrative for the asset, acting as the recognised clinical authority whose leadership is synonymous with the asset’s clinical vision and development trajectory * Lead or co\-lead governance and investment discussions, translating clinical evidence and benefit–risk into strategic recommendations that inform portfolio prioritisation and resource allocation * Drive an integrated, end\-in\-mind approach to clinical strategy, moving beyond sequential development to ensure alignment across scientific, regulatory, and commercial considerations * Proactively engage enterprise stakeholders — including Medical Affairs, Integrated Evidence, Commercial, and Regulatory — to integrate perspectives, resolve trade\-offs, and align on product strategy * Define the asset\-level evidence\-generation strategy, including how clinical data is prioritised and integrated across development, regulatory, and lifecycle decisions * Operate across the full asset lifecycle, integrating insights across studies and functions to ensure a coherent and differentiated clinical position Clinical Development Plan and Benefit–Risk Leadership * Accountable for the strategic integrity and clinical direction of the Clinical Development Plan (CDP), ensuring it reflects asset\-level strategy and is delivered through programme teams * Own the integrated benefit–risk framework, ensuring alignment between clinical data, safety insights, and strategic decision\-making * Define the strategic direction and decision frameworks guiding study design and development approaches across the asset * Provide strategic direction to Senior Scientists on the content and scientific quality of CDP\-associated deliverables, ensuring execution aligns with asset\-level clinical intent * Leverage AI\-enabled insights, advanced analytics, and emerging data platforms to inform asset\-level strategic decisions, enhance the precision of programme direction, and strengthen the evidence base for governance and portfolio decisions * Ensure alignment between clinical strategy and programme\-level execution, maintaining clarity of clinical intent across teams Scientific Leadership and External Engagement * Serve as the default Clinical Development representative for Health Authority interactions, including scientific advice, regulatory meetings, and responses to queries * Provide strategic oversight and final clinical accountability for scientific communications derived from clinical data, including publications, congress presentations, and advisory materials * Represent Clinical Development across external engagements, including advisory boards, steering committees, IDMCs, and alliance partnerships * Synthesise integrated clinical insights and evidence trends to shape asset\-level strategic direction and inform governance decisions * Shape and influence clinical development standards, governance practices, and decision\-making frameworks across Oncology Clinical Development, ensuring consistency and quality at the programme level People Leadership and Capability Development * Develop and mentor clinical development talent within the asset programme, ensuring the right people are in the right roles and that team capabilities are aligned with current and future development models * Contribute to talent calibration, succession planning, and resourcing decisions across the Oncology Clinical Development function * Set clear expectations for decision quality, accountability, and collaboration across the asset programme, empowering Senior Scientists and Clinical Matrix Teams to lead operational delivery within the CDL’s strategic direction * Champion a culture of innovation, integrated thinking, and continuous improvement, reinforcing the enterprise mindset and technology fluency required for the evolving R\&D operating model **Why You?** **Work Arrangement** This role is hybrid. You will be on\-site at one of the posted locations at least two days per week. Remote work is available on other days. **Basic Qualification** *We are seeking professionals with the following required skills and qualifications to help us achieve our goals:* * Medical degree, PharmD, or PhD required * Oncology clinical development experience in the pharmaceutical industry or relevant scientific, medical, or clinical experience. * Demonstrated experience operating at the asset, portfolio, or enterprise level, including governance and investment decision\-making * In\-depth knowledge of GCP, ICH, FDA, EMA, NICE, and relevant regulatory frameworks * Proven ability to lead and influence cross\-functional teams in complex matrix environments * Strong understanding of clinical development, oncology therapeutic landscapes, and drug approval processes * Experience leveraging data, advanced analytics, or emerging technologies to inform clinical decision\-making **Preferred Qualification** *If you have the following characteristics, it would be a plus:* * Medical degree o

Head of Marketing

Nigel Wright Group

***Head of Marketing*** ***Hybrid (South East \| 2\-3 days in office) \| £70–85k \+ Excellent Benefits*** Delighted to be supporting a high\-quality, private\-pay homecare provider with a strong reputation for delivering compassionate care. Head of Marketing role, but not one for someone who simply wants to increase spend to drive growth. This is a considered, high\-value purchase, where success comes from identifying and reaching the right audience through a smart, targeted, and efficient approach. **The Role** * Take ownership of the full marketing function across multiple brands, with responsibility for both strategy and delivery. * There is already a strong foundation in place – a clear strategic direction, experienced leadership, and a capable team of three – but the business now needs someone who can turn that into consistent, efficient customer growth. **This means:** * Finding smarter, lower\-cost ways to acquire high\-quality enquiries * Making existing channels work harder before adding spend * Building a balanced mix of paid, organic, referral and partnership channels * Improving the journey from first enquiry through to conversion * Continuously optimising activity based on real return * Yes, you will oversee paid activity, but success here is about return on investment, not budget size. **What makes this role different** This is not a “sit back and manage the strategy” position, we need someone who will: * Roll their sleeves up and test ideas quickly * Spot opportunities others miss * Think commercially about every pound spent * Use insight and creativity, not just budget * Take real ownership of outcomes **Ideal Candidate:** * A hands\-on marketing leader who enjoys doing as well as leading * Strong understanding of lead generation in a considered purchase environment * Evidence of improving ROI, not just increasing volume * Experience building organic, referral or lower\-cost acquisition channels * Commercial awareness and a focus on measurable outcomes * High emotional intelligence and an appreciation for the human side of the service * Experience in healthcare, professional services, or other trust\-led sectors would be helpful. **Why this role matters** * This is not just about marketing a service. * It is about helping families find the right care for someone they love, often at a challenging time. * If you are motivated by doing something meaningful, and you enjoy solving growth challenges in a smart and resourceful way, this is a genuinely rewarding opportunity.

Marketing Operations & Planning Manager

Civica

We're Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.  Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.  **Why you will love this opportunity as Marketing Operations \& Planning Manager at Civica** As Marketing Operations \& Planning Manager at Civica, you will play an important role in ensuring our global marketing function operates in a coordinated, well\-structured and insight\-led way. Working closely with the VP of Growth Marketing, you will support planning, budgeting and reporting processes that help the team focus on activity that delivers measurable business outcomes. This role offers the opportunity to combine strategic thinking with operational oversight, helping a growing marketing organisation work more effectively at scale.  **What you will do to be successful in this role** **Responsibilities:** * Own the global marketing planning calendar, ensuring campaigns, budgets and resources are aligned and well\-coordinated. * Build and maintain marketing performance dashboards that clearly show campaign impact and pipeline contribution. * Oversee the marketing technology ecosystem, including marketing automation platforms, CRM integrations and analytics tools. * Improve marketing workflows and campaign processes to help the team operate more efficiently and effectively. * Provide clear insights and reporting to senior stakeholders on marketing performance, ROI and investment. * Support marketing planning cycles and budget governance in partnership with Finance and the VP of Growth Marketing. **Requirements** * Demonstrated experience in marketing operations, planning or marketing performance management within a B2B environment. * Experience working with marketing automation platforms such as Marketo or HubSpot, alongside CRM systems such as Salesforce. * Strong analytical skills with experience building dashboards, interpreting marketing performance data and presenting insights. * Well, organised with strong project management capability and the ability to manage multiple priorities across a global team. * Commercial awareness with the ability to work effectively with marketing, sales and finance stakeholders. * Strong communication and presentation skills, with confidence presenting information and insights to senior audiences. **We Want You to Bring Your Whole Self to Work** There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.    **Why You'll Love Working with Us**   As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.     We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:    **Benefits** **Time Off \& Work\-Life Balance** ✔ 25 Days Annual Leave \+ bank holidays \- plus the option to buy up to 10 extra days!  ✔ Days of Difference \- Up to 3 extra days off for volunteering.  **Financial Well\-being \& Security** ✔ Pension Contributions \- 5% employer match to support your future.  ✔ Income Protection \- Up to 75% salary cover for long\-term illness.  ✔ Life Assurance \- 4x salary tax\-free lump sum.  ✔ Critical Illness Cover \- £25,000 lump sum (extendable to dependents).  **Health \& Perks** ✔ Private Medical Insurance \- Fast access to private healthcare.  ✔ Health Cash Plan \- Claim back physio, therapies \& more.  ✔ Dental Insurance \- Cover for routine \& emergency care.  ✔ Electric Vehicle (EV) Scheme \- A wide range of electric \& hybrid vehicles.  ✔ Affinity Groups \- Join employee\-led communities.  ✔ Bounty Bonus \- Refer a friend \& get rewarded.  At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.  We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.  If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.

Retention Lead

Zima Dental

**About Zima:** Launched in 2020, Zima is a global market\-leading Health Tech scale\-up and one of the fastest\-growing companies in the UK. We are aggressively disrupting a stagnant multibillion pound global industry by merging cutting edge product innovation with world class performance marketing. Our hero product, the Dental Pod, has fundamentally redefined oral appliance care for over a million customers across 40\+ countries. We foster a dynamic, ambitious culture, and we’re looking for a passionate individual ready to take ownership as a Retention Lead. **Why This Opportunity is Exciting:** * **Commercial Ownership** : Own the subscription model at a rapid growth, global DTC brand, including the growth and retention strategies and the underlying economics. * **Proven model, untapped potential:** The Dental Pod and tablets replicate the best\-in\-class D2C razor blade model: hardware that drives recurring consumable revenue. The subscription mechanics are proven; and there is opportunity to scale them significantly. * **Category leader in a growing market:** Zima is already the global market leader in oral appliance care, a category that is expanding fast. This role is about building on that position, not catching up to competitors or following a playbook. * **New products, new opportunities:** Zima has an active product development roadmap. You'll work closely with the product team to integrate new launches into retention strategy, shaping how they land with the existing customer base. * **Innovative Environment** : Collaborate with a fast\-thinking, high performance team that values creativity and initiative. **About the role:** As the Retention Lead at Zima, you’ll be driving business\-wide customer LTV, building long\-term value from the first touchpoint. **Key Responsibilities:** * **Own subscription model performance and strategies:** Build a test\-and\-learn framework with clear reporting and iteration cycles to continuously reduce churn and grow ARR. * **Performance Analytics:** Analyse performance metrics to continuously seek opportunities and insights to identify growth strategies. * **Lead and drive broader retention strategies** : Work with the website and CRM teams to optimise returning customer conversion and lifecycle flows. * **Product:** Work closely with the product team to launch new products and feed back with opportunities and performance insights for further product development. * **Seasonal \& BAU Offer Execution:** Strategise compelling offers that effectively re\-acquire and retain customers throughout the year. * **Market Research \& Analysis:** Gather market research and customer feedback to identify new opportunities for growth. * **Brand loyalty:** Build loyalty and advocacy programmes that reward long\-term subscribers and drive referral, retention and brand loyalty. * **Reporting \& Insights:** Provide actionable insights and detailed reporting to senior leadership, guiding strategic decision\-making. **About You:** **You are an exceptional individual who:** * Thrives in a fast paced, high pressure environment. * Has a considered, logical and strategic approach to problems. * Is results\-focused. * Is proactive and self\-motivated, spots opportunities, makes decisions and proposes innovative solutions. * Is genuinely curious about customer behaviour: why people commit, why they leave, and what actually changes outcomes versus what just looks good on a dashboard. * Embraces the opportunity to work on tasks beyond your experience level, continuously seeking growth and development. * Excited by working in a dynamic, high performance team. * Possesses a strong drive for success and career advancement. **Required Skills and Experience:** * 3\+ years of experience in a retention\-focused role in consumer product business. * Experience with Loop, Recharge, Skio, or a comparable subscription management platform. * Experience with Klaviyo, Braze, or similar email/SMS tools. * Proven ability to analyse data and translate insights into strategic actions. * Excellent writing and communication skills. * Organised and a strategic thinker with strong planning abilities. * Naturally creative with an ability to think outside the box. * Excellent academic track record. **Additional Preferred Skills:** * Experience with shopify and related ecommerce tools such as Lifetimely, PostPilot and Fondue. * Experience working with a subscription\-focused business model. * Experience working in small, high\-performance teams. * Background in health tech. * Experience with digital marketing platforms. * Multilingual capabilities. **Location** : In office (London) or Hybrid. **Salary** : Competitive salary plus a growth\-based bonus scheme. **Benefits** : * 28 days holiday (plus bank holidays) * High\-value growth\-based incentives * Opportunities for highly accelerated career paths * Weekly socials with different activities and experiences to get involved in * Monthly Barry's Bootcamp passes * Direct access to senior leadership * Cycle to Work scheme **This is Zima:** The oral appliance industry is rapidly expanding, yet it’s still dominated by large, slow moving conglomerates. At Zima, we’ve seized the opportunity to innovate and leverage modern marketing and distribution channels to become industry leaders. With our ambitious product development roadmap and market leading products, we’re not just following the future of the space \- we’re actively shaping it. * Over 1 million customers * Proven physical retail (find us in Boots!) * Sold in 40\+ countries * One of the fastest growing companies in the UK * Team culture: high performance, collaborative and ambitious

Growth Manager – Clarity Healthcare

CHEC

**Job Title** : Marketing Growth Manager – Clarity Healthcare **Location** : Preston **Contract Type** : Permanent **Hours** : 37\.5 We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of eye health and how Clarity can play an innovative part in making this great, with your help. At Clarity we focus on providing the highest quality patient centric care, participating in the entire pathway for patients from pre\-admission, surgery, and post\-operative management. **About The Role** The role holder will be responsible for driving patient acquisition, engagement, retention, and revenue growth for Clarity Healthcare. They will develop and deliver multi\-channel marketing campaigns across digital, CRM, content, partnerships, referrals, and local market activity, ensuring Clarity's value proposition is clearly communicated and consistently represented across all customer touchpoints. Working closely with internal and external stakeholders, the role holder will use customer insights and market intelligence to deliver measurable commercial growth and enhance the patient experience **We Are Looking For Someone Who Can.** * Develop and deliver Clarity Healthcare's annual marketing plan, aligned to commercial growth objectives. * Lead integrated marketing campaigns across the full patient journey, from awareness and acquisition through to retention and advocacy. * Identify and implement growth opportunities across services, locations, audience segments, and referral channels * Manage and optimise multi\-channel marketing activity, including digital, social media, email, website, PR, events, and referral marketing. * Create compelling marketing materials and campaign assets that support business objectives and brand consistency. * Drive lead generation and conversion by improving website performance, patient journeys, and campaign effectiveness. * Develop lifecycle marketing programmes to enhance patient engagement, conversion, retention, and loyalty. * Support growth through referral and partnership channels, including optometrists, GPs, consultants, and private medical insurers. * Own and evolve Clarity's value proposition, ensuring clear, consistent, and differentiated messaging across all audiences. * Monitor campaign performance, analyse insights, and use data\-driven recommendations to maximise return on investment and commercial growth. **What You’ll Bring To The Role** * Degree level qualification or equivalent experience in Marketing, Business or Communications or can demonstrate significant relevant experience. * Significant experience in a growth, campaign or marketing management role. * Experience developing and delivering integrated multi\-channel campaigns. * Strong commercial awareness and understanding of customer acquisition. * HubSpot or equivalent CRM platform experience * Experience working with CRM and marketing automation platforms. * Ability to interpret data and translate insight into action. **Why work for us?** * 25 days holidays plus bank holidays * Buy and sell annual leave scheme * Annual Company Bonus scheme * MediCash * Refer a friend scheme * Company pension * Company sick pay scheme * Life assurance scheme * Bluelight Card\- 100’s of discount and cashback options * Performance review with a training and development plan * Employee discounts portal Gym membership discounts * Cycle to work scheme * Tech scheme

Paid Media Manager

MoneyPlus

**About Us** We provide First Aid for Finances, helping people move from crisis to control. Our debt advice and solutions are clear, personal, and built around lasting outcomes, combining digital convenience with human care. We're a Manchester\-based business with a national reach, on a path to become the UK's most trusted digital\-first debt advice provider. Our culture is built on trust and respect. When our people feel valued, they pass that on to our customers. Over the past year, we've strengthened our brand, positioning, and values to support sustainable direct lead generation and build greater awareness of commercial debt advice and solutions. **Why do we need you?** We're looking for a Paid Media Manager to join our marketing team. You'll take ownership of our paid media channels and deliver critical scale and efficiency across our campaigns. As the internal subject matter expert on all things paid, you'll devise, deploy, and continuously optimise performance across paid search and social channels. This opportunity would suit an experienced performance marketer, who wants to take the next steps in their career and combine strategic thinking with bringing that strategy to life. Please note, the remit for this role is hands\-on campaign management, rather than coordination. **What's in it for you?** We believe our people truly are our greatest asset, that’s why we make sure our MoneyPlus People have the best experience, right from our first interaction all the way through their career with us. There’s way too many to list, but here are a few of the best reasons to join the MoneyPlus team: * Family Friendly – Having a healthy work life balance is important to us. We offer a minimum of 25 days holiday allowance per year. * Social – We value the relationships our employees have with one another, encouraging them to come together. Whether it’s a catch up in our café, a team trip out, or letting their hair down at one of our free annual events. * Doing our bit – We show support in every way we can to our clients, people, and company charity. * Wellbeing –We provide a free cashback healthcare plan, as well as discounted gym and fitness deals. We also have a cycle to work scheme to encourage our people to make healthy life changes. * Training – We want our people to be the best. We care about your development, which is why we provide professional training opportunities, so that you can be the best possible you. Visit our website to find out more about our company culture https://moneyplusgroup.com/careers/ **What do we need you to do?** * Own channel strategy and manage paid media campaign execution across search and social media channels (Google Ads, Microsoft/Bing, Meta and TikTok). You'll also be a driving force in exploring additional channels, taking a test\-and\-learn approach to identify growth opportunities * Manage performance against commercial objectives and KPIs * Own end\-to\-end channel management, including bid and budget management, targeting, and creative briefing * Monitor competitors, market trends, and platform updates to help us maintain a competitive edge * Continuous improvement as standard: develop and implement a thorough paid media testing plan, both within existing channels, and exploring opportunities to expand into additional channels * Bring an innovative mindset to how the role is done, whether that's through automation, new tools, or smarter ways of working \- freeing up more time for strategy and less for manual admin * Work with internal teams (e.g., content, design, web) to align landing pages and creatives with campaign objectives. You'll brief your colleagues on requirements for your own channels, but also identify where their work could translate effectively onto paid media * Build relationships within the Operational and Product functions, and work closely with your counterparts in these teams to optimise for lead quality beyond website conversions **What skills and experience do we need you to have?** * You'll have at least 5 years' experience working within paid media, in a hands\-on role, managing a six\-figure monthly budget across multiple channels * You'll have a depth of experience in PPC, with strong working knowledge of paid social too. Experience of Programmatic advertising (such as through The Trade Desk) would be very welcome, but not essential * Have demonstrable experience of where you’ve materially improved account performance * You might have agency experience and be looking to focus in on one brand, or be coming from another in\-house role * Experience working within a regulatory framework (such as the Financial Conduct Authority) would be beneficial for this role, but not essential * Strong analytical and reporting skills: you'll be confident with data and reporting, and able to analyse performance and tell a story * Excellent stakeholder management skills as well as strong written and verbal communication * A driven and collaborative attitude to work, with the ability to work independently, as part of a team, and cross functionally * Desirable: experience in forecasting your channels' performance against varying scenarios would be a plus **How will you bring our values to life?** How you work is equally as important to us as what you know, and our values are a big part of that. Our four values help us to create a high\-performing culture, consider our customers in everything we do, and foster a collaborative and supportive working environment. **We're Always Ready** You'll see problems before they land: keeping one eye on platform updates, algorithm changes, and market shifts so you're never caught off guard. But being ready isn't the same as reacting to everything. You'll know the difference between a genuine signal and noise, and have the judgement to know when to step in fast and when to hold your nerve and let a campaign run its course. When action is needed, you'll take it without waiting for permission. **We Raise the Bar** Good enough won't be good enough for you either. You'll constantly test, question, and push your channels to perform better than they did last month. You'll do what's right for the customer, not just what's easiest for the numbers, and you'll hold your own work to a high standard even when no one's checking. **We Work as One** You won't sit in a silo. You'll brief content, design and web clearly, listen to what they need from you in return, and treat other teams' problems as your own to help solve. You'll keep key stakeholders updated as a matter of course, not just when they ask, so nobody's left chasing you for the information they need. You'll build genuine relationships with Operations and Product, not just transactional ones, because you know the best results come from working together. **We Treat People Right** You'll tell it like it is, even when the numbers aren't what people hoped to hear. You'll keep your reporting simple and accessible, not jargon\-heavy, so people across the business can actually understand and act on it. And you'll bring empathy to every relationship, internal and external. **Are you ready to join us?** At MoneyPlus we want to create a work environment that inspires you to excel. Through our combination of support, working as a team and our ambition to be better, we want to help you achieve and create a future with us. Sound good? Apply now!

Senior Marketing Insights Manager

Boots Hearingcare

The Role The Senior Marketing Insights Manager is responsible for turning data into commercial advantage. The role will develop and own an AI\-powered Marketing Insights Hub, creating a single source of truth by combining customer, commercial, marketing and market intelligence data. Using advanced analytics, forecasting and marketing effectiveness measurement, the role provides actionable insights that help optimise marketing investment, improve customer experience and support sustainable business growth. It also champions a data\-driven culture through predictive analytics, automation and self\-service reporting. Key Responsibilities * Develop and lead an AI\-powered Marketing Insights Hub, integrating marketing, customer, commercial and market data into a single insights platform. * Create automated dashboards, self\-service reporting and AI\-driven analytics to support data\-led decision making. * Monitor and analyse key commercial metrics including sales, bookings, margins, product mix and forecasting. * Identify opportunities to improve marketing performance and support commercial growth targets. * Measure campaign performance across paid media, CRM, digital and partnerships. * Analyse key metrics including CAC, ROAS, CLV and conversion performance. * Support econometric modelling, attribution and customer journey optimisation. * Deliver insight into brand health, customer behaviour, campaign effectiveness, market trends, competitor activity, market share and NPS/CSAT. * Provide actionable recommendations to inform marketing strategy. * Lead the annual market research programme, managing external agencies and budgets. * Develop customer segmentation and deepen understanding of the customer journey to improve targeting and personalisation. * Advanced analytics, Power BI, Excel and dashboard development. * Marketing analytics including CRM, attribution, econometrics, ROI and customer journey analysis. * Data integration across customer, commercial, digital and market intelligence. * Knowledge of AI, automation and emerging technologies to enhance insight generation and forecasting. What’s in it for you * Salary up to £60,000\.00 DOE * Hybrid Working \- Nottingham * Car Allowance * 25–30 days annual leave plus bank holidays * Boots Discount Card * Free hearing aids (if required as an employee) * Free flu vaccination (discounted for family members) * Pension scheme \& life assurance * Flexible Benefits Box – tailor your package * Telus wellbeing support – confidential support inside and outside work * Long service awards recognising your contribution What we’re looking for **Essential** * Degree in Marketing, Business, Economics, Statistics or related discipline. * 5\+ years' experience in marketing analytics, insights or commercial analysis. * Strong experience with Power BI, Excel, reporting, CRM analytics, stakeholder management and working with complex datasets. Desirable * Experience with AI, LLMs, Machine Learning, SQL, Marketing Mix Modelling, econometrics, forecasting, pricing, attribution, data warehousing and advanced marketing measurement. * Experience in healthcare, retail or FMCG. ***We care. We drive innovation. We strive for excellence. We build the best team.*** \#BootsHearingcare **Sonova is an equal opportunity employer.** We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Senior BI Analyst (Permanent)

Omnes Healthcare

**Job Title: Senior BI Analyst** **Job Location** : **Remote with some office presence required (Manchester)** **Responsible to: BI Manager** **Hours of work: 40 hrs per week** **Salary: £55,000 depending on experience** To support and add value to the Business Intelligence function within Omnes by maintaining and developing the Power BI reporting framework. The Senior BI Analyst will play a key role in strengthening the organisation’s use of SQL, Power BI and data rails to deliver accurate, automated and actionable insight. The role will maintain existing reports, expand and improve the reporting suite, and support better analytical understanding across the business, with a particular focus on delivering patient care effectively and efficiently. The post holder will work closely with internal stakeholders and external information providers to gather requirements, interpret data needs and translate complex information into clear insight. They will analyse trends including activity, revenue, waiting lists, productivity and performance; create and refine KPIs; explain performance to non\-technical audiences; and identify issues, risks and opportunities from the data. * Own, maintain and develop Power BI reporting, dashboards and data models, ensuring outputs are accurate, timely and fit for purpose. * Use SQL to extract, transform, validate and aggregate data from multiple systems and reporting sources. * Support the design, maintenance and improvement of data rails and automated reporting processes to improve data flow, consistency and reporting efficiency. * Gather and document reporting requirements from internal teams, senior stakeholders and external partners. * Communicate clearly with technical and non\-technical stakeholders, translating complex data into practical insight and recommendations. * Ensure accurate delivery of regular data outputs and provide assurance around data quality, validation and version control. * Design and maintain automated reports using a variety of data sources, including SystmOne, EMIS, Access HR, Excel and other operational systems. * Enable data\-led decisions through targeted insight, clear commentary and accessible reporting. * Support target setting and identify opportunities for improvement in key performance areas. * Analyse trends including activity, revenue, waiting lists, productivity, utilisation and performance. * Create KPIs and help define what should be measured to support operational, financial and clinical performance. * Explain performance to non\-technical stakeholders and provide clear narrative around risks, exceptions and opportunities. * Identify issues, anomalies or opportunities from the data and escalate these appropriately. * Contribute to strategic business initiatives and projects across operations by providing robust performance analysis and insight. * Provide analytical support across services and functional business units. * Seek user feedback to improve the user experience, accuracy and effectiveness of reports. * Deliver workshops, training and support to internal users to improve confidence in using reports and dashboards. * Work alongside senior stakeholders, client counterparts and external data providers to support shared reporting objectives. **Role Requirements** * Experience working within Business Intelligence, analytics or data reporting roles, preferably in a complex operational environment. * Advanced SQL skills, including writing complex queries, joins, stored procedures, data validation checks and performance\-focused data extracts. * Strong Power BI experience, including dashboard development, data modelling, Power Query, DAX and administration ownership. * Experience of designing, maintaining or improving data rails, data pipelines or automated reporting processes across multiple source systems. * Excellent knowledge of DAX and the ability to create measures that support accurate and meaningful reporting. * Strong understanding of SQL Server, including data structures, relational databases, reporting tables and data integrity. * Knowledge and experience of Azure Data Solutions, including Azure Data Factory or similar data integration tools. * Ability to work confidently with internal and external stakeholders, including senior managers, operational leads, client counterparts and information providers. * Excellent communication skills, with the ability to explain technical information, data quality issues and performance trends clearly to non\-technical audiences. * Strong requirements gathering, analytical thinking and problem\-solving skills, with a structured approach to building and improving information systems. * High attention to detail and a strong focus on accuracy, data quality, confidentiality and information governance. What we can offer to you * Excellent work/life balance * Supportive and inclusive team environment * 25 days annual leave (plus bank holidays) * An additional day off to celebrate your birthday! * NHS Discounts and Staff Support Schemes * Employee Assistance Programme * Involvement in digital health and innovation initiatives * Access to the Evergreen Life app Whether your role is clinical or corporate, it matters. We’re committed to creating a positive, inclusive, and supportive environment where all colleagues can thrive. Omnes Healthcare are an are an inclusive employer, if you require any adjustments during the recruitment process, we will be more than happy to help, please contact us. **Who We Are** Omnes Healthcare is a growing, forward\-thinking organisation delivering NHS Primary and Secondary Care services since 2006\. Supporting patients across multiple sites, we combine clinical excellence with innovation to improve lives. As part of the Evergreen Group, we also lead on digital health and genomics projects, including the Evergreen Life app, which empowers people to take control of their health. Our mission is to enhance healthy and happy life years through high\-quality, personalised, and accessible care. Our vision is to be a trusted leader in healthcare, known for innovation, compassion, and real impact. **We Live By Four Core Values** * Caring – Respect and compassion in everything we do * Inclusive – Empowering diverse voices and teamwork * Evolving – Driving continuous improvement and innovation * Ambitious – Striving for high standards and real impact

Manager, Paid Social

Brainlabs

Brainlabs is the media agency built to answer one question: what's actually driving profit? Founded in 2012 by Daniel Gilbert, we were built by engineers before we were a media agency. Today, 1,000\+ Brainlabbers across five continents use our proprietary agents, built on 32 media tools and over 2,500 logged experiments, to help brands connect every channel they plan and buy to one thing: the bottom line. **So you’re interested in becoming a Manager in our Paid Social Practice? Let's dive into what that means:** As a manager in Paid Social you’ll deliver best\-in\-class work for clients. You’ll apply your Paid Social knowledge and experience so that you have a positive impact on client deliverable and the wider team around you. You will help to define the campaign delivery plan, including objectives and ways in which work can be successful or optimised further. You will also generate and promote innovative new concepts to clients applying our test and learn approach and share successes across the practice by identifying and improving guidelines, playbooks and processes including opportunities to automate work **In this role you will:** * Be responsible for delivering highly successful, brilliant campaigns that outperform KPIs, to budget and on\-time. * Start to define campaign delivery plans and measurement targets. * Effectively track and optimise campaigns. * Be a point of contact for our clients on day to day tasks and deliverables * Develop and implement, as well as follow guidelines and processes contributing to ideas around automation or process improvement. * You’ll actively contribute to developing best\-practice roadmap so that our Paid Social offering is continually developing. * Mentor others across the practice helping to grow capability and knowledge. **We’re looking for someone who:** * Has a strong Paid Social delivery track record with 2\+ years of experience. * Is passionate about their craft. * Has demonstrable success in optimising Paid Social campaigns and work through automation, processes and technology adoption/development. * Has a good understanding about how other channels work and optimise together. * Is a confident, dynamic, engaging and authentic communicator who cares about the quality of work and continuous learning. * Is passionate about growing the knowledge of those around you * Has excellent presentation skills and strong data analysis and reporting skills. * Has a strong attention to detail, methodical and process orientated. **And this is what success looks like in the role:** * You will live our culture code every day! * Effective campaign creation and delivery metrics. * Internal targets/metrics on technology adoption and process optimisation met. * You will hit our quality assurance metrics on all campaigns you lead. * Client satisfaction targets being met (internal \& external) * Learning certifications created and met across the practice. * Active involvement in mentoring less experienced Paid Social colleagues This role is UK Based \- with some office requirement. **What happens next?** We know searching for a job is tough and that you want to find the best career and employer for you. We also want to ensure that this position is the best fit for both you and us. Therefore, you will participate in a comprehensive interview process that includes skills interviews with our team. The goal of this process is to allow you to get to know us as we learn more about you. *Brainlabs actively seeks and encourages applications from candidates with diverse backgrounds and identities. We are proud to be an equal opportunity workplace: we are committed to equal opportunity for all applicants and employees regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief, and marriage and civil partnerships. If you have a disability or special need that requires accommodation during the application process, please let us know!* *Please note that we will never ask you to transfer cash or make any other payment to us in order to apply for a role or to work for Brainlabs. Any such asks are fraudulent and should be reported to the appropriate authorities in your area.*

Digital Growth Manager

Premium Credit Ltd

**Digital Growth Manager** **Hybrid London Location** Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We’re a multi award winning business lending more than £6 billion to over 2\.9 million customers through a network of almost three thousand partners\- and growing. Certified as Great Place to Work, we’re a successful business with a Trustpilot rating of 4\.5, a Net Promoter Score of \+78, a Glassdoor rating of 4\.4 and a Silver Sustainability medal. At Premium Credit, we help people and businesses spread the cost of essential payments, making life more affordable and accessible. We're looking for an ambitious, commercially\-minded **Digital Growth Manager** to help accelerate our digital maturity and growth ambitions. This is a unique opportunity to create and lead our digital growth strategy from the ground up, building an always\-on digital marketing engine that drives awareness, engagement, lead generation, conversion and measurable business growth across our Insurance, Tax and Education sectors. This role will be instrumental in connecting digital activity directly to business outcomes and revenue growth. If you're passionate about data\-driven marketing, thrive in regulated environments, and enjoy bringing senior stakeholders on a strategic journey, we'd love to hear from you. **What You'll Be Doing** As our Digital Growth Manager, you'll own and lead the development of a growth strategy that aligns directly with Premium Credit's wider business strategy and commercial objectives. You'll: * Develop and execute a long\-term digital growth roadmap that supports business priorities across Insurance, Tax and Education and key business areas. * Own end\-to\-end digital acquisition and retention activity, including paid media, email automation, testing plans and campaign optimisation. * Develop full\-funnel plans that improve lead quality, conversion and revenue contribution, moving activity beyond one\-off campaigns into systematic activity optimisation. * Use data and performance insight to identify high\-value audiences, refine segmentation, improve targeting accuracy and increase campaign effectiveness. * Create tailored B2B and B2C digital activity for key business areas, ensuring messaging, targeting and channel choices are appropriate. * Track, analyse and report on digital performance against agreed KPIs including ROI, CPA, conversion rate, lead quality and revenue contribution by business area. * Develop data and performance dashboards, analytics, funnel reporting and actionable insight that supports evidence\-based decision\-making. * Champion experimentation, innovation and the responsible use of AI to drive continuous improvement. **What We're Looking For** **Essential Experience \& Skills** We're seeking a seasoned strategic digital leader who brings: **Proven Financial Services Experience** * Experience working within financial services, insurance, lending, payments or another highly regulated sector. * Strong understanding of regulatory and compliance frameworks, including customer communications governance and FCA requirements. **Digital Strategy Leadership** Demonstrable experience developing and implementing digital growth strategies from scratch, including scalable growth models that deliver measurable business impact. * Highly experienced operator in the B2B2C environment, including partner and direct\-to\-customer activation. * Proven experience developing and delivering digital growth strategies that support commercial objectives, lead generation, conversion and measurable performance improvement. * Advanced knowledge of digital acquisition channels and strong hands\-on experience managing full\-funnel acquisition and retention activity across paid search, paid social, programmatic, email marketing, automation, landing page journeys and campaign optimisation. **Commercial \& Financial Acumen** * Strong commercial mindset with the ability to evaluate investment opportunities and make recommendations based on return on investment. * Confidence analysing performance metrics including ROI, CPA, conversion rates, lead quality and revenue contribution. * Ability to balance customer outcomes, commercial objectives and budget management. **Exceptional Stakeholder Management** * Experience influencing and engaging senior stakeholders across multiple business functions. * Ability to communicate complex ideas in a simple, compelling way and successfully bring leaders on the journey. * Strong relationship\-building skills with the credibility to challenge constructively and drive consensus. **Technical \& Marketing Expertise** * Experience designing and delivering testing and optimisation programmes. * Strong understanding of CRM platforms, marketing automation and performance reporting tools. **Why Join Premium Credit?** At Premium Credit, you'll join a business where your work genuinely makes a difference. We're proud of our culture, our people and our commitment to helping customers pay for life's essentials in a way that works for them. **Our Benefits Include** * Competitive salary and annual bonus opportunity * Hybrid \& flexible working * 25 days annual leave plus bank holidays, with the option to buy and sell holiday * Pension scheme with employer contributions * Private medical insurance * Life assurance * Enhanced family\-friendly policies * Employee Assistance Programme * Learning and development opportunities * Access to wellbeing initiatives and employee networks * Discounts and lifestyle benefits * The opportunity to work for a **Great Place to Work® certified employer** * An inclusive culture where everyone is encouraged to bring their authentic self to work If you're excited by the opportunity to shape and lead digital growth, influence business strategy, and deliver measurable commercial impact within a leading financial services organisation, we'd love to hear from you. We're committed to providing reasonable adjustments or accommodations for applicants, so if you need support during the recruitment process, please let us know on the application form or send an email to recruitment@pcl.co.uk If you're made an offer of employment you’ll be required to prove your eligibility to work in the UK before you start work. You must reside in the UK from the start date of this role; unfortunately we are unable to provide visa sponsorship at this time. To ensure you can work from home efficiently you'll be asked to provide your internet speed at the application stage. Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. PCL uses AI tools to assist with our review of applications, including to summarise CVs against relevant job criteria and transcribe interviews. However, our team always makes the final decision on any application. Please see our privacy notice (https://www.premiumcredit.com/Recruitment\-privacy\-notice) for further information on how we process your personal data during the application process. All postholders will be subject to appropriate pre\-employment vetting procedures and a satisfactory Disclosure \& Barring Service (DBS) check prior to appointment. *Please note, we reserve the right to close this vacancy early if we identify a number of suitable candidates. All applicants will be advised if the vacancy closes early.* We are not engaging agency support for this role and respectfully ask that agencies do not submit unsolicited candidate details to Premium Credit Limited in relation to this role.

Customer Success Manager

Cision

**At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.** **Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.** **Empower your impact at Cision. Be seen, be understood, be you.** **The Role** We're currently hiring **Customer Success Managers** across several teams, including our **Enterprise, SMB,** and **MENA** customer portfolios. While the core responsibilities remain the same, each role supports a different customer segment and market. **Some opportunities require fluency in an additional language, including Arabic or Danish** , depending on the region and customer portfolio. As a Customer Success Manager, you'll own the long\-term success, retention, and growth of a portfolio of customer accounts across a range of industries, including both brands and agencies. Working closely with our Account Managers and Onboarding team, you'll build trusted relationships, drive product adoption, and ensure customers achieve measurable business outcomes and long\-term value from their partnership with Brandwatch. Retention is your primary measure of success. **Duties And Responsibilities** The role includes, but is not limited to: * Own retention across your customer portfolio, managing renewals and working closely with Account Managers on Quarterly Business Reviews (QBRs), retention plans, and growth opportunities. * Build trusted relationships with executive stakeholders, ensuring Brandwatch's solutions are aligned with the customer's business goals and long\-term strategy. * Drive customer adoption by overseeing the onboarding journey—delivered in partnership with a dedicated Onboarding Specialist—and leading training and best practice initiatives to maximise value and return on investment. * Grow each account by increasing adoption, expanding the value customers realise from the platform, and embedding Brandwatch more deeply into their teams, workflows, and business processes. * Act as the customer's voice by identifying and escalating product feedback and managing expectations around product enhancements and roadmap priorities. * Foster a community of Brandwatch customers by sharing best practices, success stories, and lessons learned. * Maintain accurate customer records, opportunities, and renewal information in CRM and customer success systems. * Partner with Product Support to ensure customer issues are resolved effectively and in a timely manner. * Orchestrate the wider account team by collaborating closely with Onboarding Specialists, Account Managers, and the Professional Services team to deliver a seamless customer experience. * Act as a trusted advisor, helping customers achieve their business objectives and realise the full value of Brandwatch. **Essential Skills And Experience** * 3\+ years' experience in a customer\-facing role, ideally within SaaS or a similar technology environment. * Excellent communication and presentation skills, with the ability to engage stakeholders at all levels. * Strong understanding of social media platforms and social listening or monitoring tools. * Experience working with global customers across multiple teams and regions. * Proven ability to develop and execute strategic account plans, with a track record of strong retention and renewal outcomes. * Experience building strong relationships with senior stakeholders and executive sponsors. * Strong organisational skills, with the ability to manage multiple priorities in a fast\-paced environment. * A proactive, commercially minded approach with strong problem\-solving and critical\-thinking skills. * Comfortable working independently while collaborating effectively across cross\-functional teams. * Familiarity with Boolean search logic and data analysis. * Experience using CRM and customer success platforms such as Salesforce, Gainsight, Zendesk, Zuora, or JIRA. **What We Offer** Upon joining Cision, you will immediately have access to a range of benefits that are fully or partially funded by the company and form part of your overall benefits package. These benefits include: * Cision Group Personal Pension Scheme * Life Assurance * Healthcare cash plan * Dental Insurance * Private Medical Insurance (For directors and above only) * Gym Subsidy * Cycle to Work * Discounted Dining * Virtual GP * Employee Assistance Programme (EAP) * Eye Care Test * Cision Global Charitable Giving Program * BenefitHub (Retail discounts) **If this opportunity feels like the right fit for you, we’d love to hear from you!** Please note that for this role, we are only able to consider candidates who are already based in the country of employment. Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today's data driven world. Our deep expertise, exclusive data partnerships, and award\-winning products, including **CisionOne** , **Brandwatch** , and **PR Newswire** , enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long\-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity \& Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Cision, Inc. "the Company" only communicates with candidates and extends job offers through direct channels, not third parties. Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.

Associate, Infrastructure

GIC

GIC is one of the world’s largest sovereign wealth funds. With over 2,000 employees across 11 locations around the world, we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives you exposure to an extraordinary network of the world’s industry leaders. As a leading global long\-term investor, we Work at the Point of Impact for Singapore’s financial future, and the communities we invest in worldwide. **Infrastructure Group** We deploy long\-term capital through direct, and fund investments across the capital structure to diversify our portfolio. You will be given the opportunity to make direct equity investments across the infrastructure asset class – including gas and electricity networks, power generation and renewables, communications infrastructure, water utilities, airports, seaports and highways. **What Impact Can You Make In This Role** You will be part of a team that invests into infrastructure companies with stable and predictable cash flows, long\-term inflation protection and reasonable risk\-adjusted returns. **What You Will Do As An Associate** * Evaluating and executing new Infrastructure investments. * Compiling and presenting financial and qualitative analysis of companies and sectors. * Establishing, developing and maintaining relationships with counterparties and potential investee companies. * Additional responsibilities such as management of the existing infrastructure portfolio. * Monitor assigned investments, for example, supporting GIC as representative at investor and board meetings, interacting with management and other investors on a regular basis and working on various strategic initiatives with investee companies. * Be part of special projects as assigned from time to time (for example, market mapping of industries). **What makes you a successful candidate?** * Relevant experience gained either in an Investment Bank, Infrastructure Private Equity, Management Consulting, or Accounting Firm. * An academic background demonstrating excellence. * Outstanding working knowledge and experience of financial modelling (DCF, or Project Financing) and comparative analysis. * Transactional due diligence experience and strong report writing skills. * Strong project management and co\-ordination experience. * European languages are advantageous. **Work at the Point of Impact** We need to be forward\-looking to attract the right people to help us become the Leading Global Long\-Term Investor. Join our ambitious, agile, and diverse teams \- be empowered to push boundaries and pursue innovative ideas, share your views, and be heard. Be anchored on our PRIME Values: Prudence, Respect, Integrity, Merit and Excellence, which guides us in how we make our day\-to\-day decisions. We strive to inspire. To make an impact. **GIC is a Great Place to Work** At GIC, we believe sustainable high performance is driven by high expectations and a commitment to excellence, as well as empowerment and flexibility. As such, we currently operate under a hybrid model in which most employees spend 4 days in office and 1 day working from home each week. This balance allows us to preserve the ‘office as a hub’ for ideation, professional growth, and interpersonal connection, while giving our employees the flexibility to do their best work and be their best selves. **We are an Equal Opportunity Employer** All applicants who qualify for the role will receive consideration for employment without regard to race, age, religion, sexual orientation, gender identity/expression, socio economic background or disabilities. GIC (Europe) is signed up to the Halo Code and a Disability Confident Employer. Please email grphrod\_ldo@gic.com.sg at any point of the application or interview process if adjustments need to be made due to a disability. **Learn More** Learn more about our Infrastructure Department here: https://gic.careers/group/infrastructure\-department/ **Our PRIME Values** GIC is a values driven organization. GIC’s PRIME Values act as our compass, enabling us to fulfil our fundamental purpose and objectives. It is the foundational bedrock which governs our behaviors, our decision making, and our focus. It informs both our long\-term strategy as a firm, and the way we relate to our Client, business partners and employees. PRIME stands for Prudence, Respect, Integrity, Merit and Excellence.

Customer Success Manager, MM/ENT - EMEA

Remote

**About Remote** Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best\-in\-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! **The Position** As a **Mid\-Market/Enterprise Customer Success Manager** , you will act as a trusted advisor and advocate for our customers, taking full ownership of the entire customer lifecycle from initial onboarding to an established, long\-term partnership. In this role, you will bring deep expertise in lifecycle management, with a sharp focus on driving customer retention, mitigating churn, and executing structured business reviews and success plans. You have a proven track record of managing complex implementation projects for a medium\-sized book of clients, alongside a keen ability to understand diverse client needs, identify growth opportunities, and deliver targeted solutions. A natural and meticulous problem\-solver, you are passionate about executing strategies across various technical scenarios and customer verticals. Additionally, you possess exceptional, well\-structured English communication skills, allowing you to seamlessly navigate, present to, and build strong relationships with stakeholders at every level of your business portfolio. Role Expectations * Extensive and proven experience as a Customer Success manager. * Adaptive Portfolio Re\-prioritization: Stays completely on top of a defined book of business despite high volume and constant change, re\-prioritizing tasks quickly to maintain a consistent communication flow, QBR cadence, strict Vitally hygiene, and keeping CSAT and responsiveness at required company standards. * Rigorous Account Autonomy: Owns day\-to\-day customer outcomes end\-to\-end and executes the standard post\-sales motion with high rigor, consistently following through on commitments and documentation without needing internal reminders. * Structured Stakeholder Collaboration: Delivers responsive, clear, and timely communication to customers, Sales, and internal partners, running structured operational reviews (ORs) and QBRs while documenting all decisions and next steps as the system of record. * Proactive Risk Mitigation: Identifies early churn signals and executes standard playbook mitigations, utilizing clear escalation paths and keeping implementation\-to\-CS handovers clean and seamless. * Reliable Customer Care \& Empathy: Builds deep customer trust through exceptional reliability and dedicated care, taking personal ownership of the client experience while handling constructive feedback and coaching maturely. * AI\-Driven Operational Efficiency: Leverages approved AI and automation tools to significantly increase daily throughput and communication quality, maintaining a consistent operating cadence and executing with urgency on risk and follow\-ups. * Account Leadership \& Peer Contribution: Leads assigned accounts with a strong sense of personal ownership, collaborating effectively across teams and contributing valuable insights to team learnings when prompted. * Commercial Growth Identification: Drives commercial impact by identifying expansion and cross\-sell opportunities during QBRs and ongoing account discussions, documenting them correctly in internal systems as a trusted Sales partner. * Fluent written and spoken English, and well structured communication skills in speaking \& writing. **Practicals** * You'll report to: Manager, Customer Success * Team: Customer Experience * Location: EMEA * Start date: As soon as possible **Hiring Process** * (async) Profile review * (async) Written test * Interview with recruiter * Interview with manager * Team Interview * Interview with Sr. Director of CS * Bar Raiser Interview * Prior employment verification check * (async) Offer ***Important:** Due to high applicant volumes, we might take a bit longer to get back to you. Please be patient with us. Thank you!* **Please note the salary range shared below is OTE. The role offers 80% base salary and 20% variable compensation (commission/bonus).** Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap\-labor practices and therefore we ensure to pay above in\-location rates. We hope to inspire other companies to support global talent\-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide \- here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job\-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change. *At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards \& People Enablement team on a case by case basis.* The annual salary range for this full\-time position is $37,300—$83,900 USD **Benefits** Our full benefits \& perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters: * work from anywhere * flexible paid time off * flexible working hours (we are async) * 16 weeks paid parental leave * mental health support services * stock options * learning budget * home office budget \& IT equipment * budget for local in\-person social events or co\-working spaces **How You’ll Plan Your Day (and Life)** We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async. You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your **life\-work balance** is important and you will be encouraged to put yourself and your family first, and fit work around your needs. If that sounds like something you want, apply now! **How To Apply** * Please fill out the form below and upload your CV with a PDF format. * We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote. * If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under\-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask \& encourage anybody who needs an accommodation to request one from their recruiter. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to. At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here. *Please note we accept applications on an ongoing basis.*

Customer Success Manager

D2L

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student\-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies. D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L. D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally. Every application we receive is personally reviewed by a member of our Talent Acquisition team \- yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations. As a Customer Success Manager, you lead as a strategic partner, with customers to drive measurable outcomes, operational efficiency, and long\-term growth through the effective use of D2L’s Brightspace platform. You bring together deep product expertise, industry insight, and consultative capability to design, execute, and manage customer success plans that align platform capabilities with institutional and business goals. Success in this role is measured by the outcomes customers achieve through effective adoption, the value they realize, and your ability to influence sustained success aligned to their strategic and business objectives. **How You Will Make a Difference** * Lead as a strategic partner with customers to align their objectives with actionable success plans that drive efficiency, growth, and measurable outcomes through Brightspace adoption. * Design, own, and continuously evolve customer success and adoption plans, ensuring strong alignment between customer goals, industry best practices, and the capabilities of the Brightspace platform. * Drive value realization by applying deep knowledge of Brightspace, the education technology landscape, and customer workflows to identify opportunities for optimization, innovation, and improved outcomes. * Lead targeted adoption initiatives by identifying gaps in product usage and working closely with key customer stakeholders to advance platform maturity and effectiveness. * Proactively assess customer health, identify risk, and influence corrective actions that increase engagement, reduce churn, and strengthen long\-term success. * Drive customer communication and engagement strategies focused on outcomes and value, while collaborating with Account Managers to influence executive alignment, strategic planning, and QBR discussions. * Influence internal alignment by acting as a critical connector between customers and D2L teams (Sales, Product, Support, and Engineering), ensuring customer insights inform roadmap priorities and service improvements. * Drive a structured customer feedback strategy, translating insights into improved engagement, risk mitigation, and retention outcomes. * Influence customer lifetime value through strong health indicators, customer advocacy, and actionable promoter measures supported by trusted relationships and expert guidance. * Lead enablement for end users and administrators, supporting customers in moving beyond basic usage toward outcome\-driven, scalable platform adoption. * Maintain strong awareness of product enhancements, industry trends, and best practices to continuously elevate customer conversations and strategic recommendations. **What You Will Bring To The Role** * Product \& Platform Expertise: Leverages deep Brightspace and EdTech knowledge to coach users and administrators toward outcome\-driven adoption. * Adoption Strategy \& Execution: Designs and drives adoption strategies that align customer goals to measurable outcomes and long\-term value. * Facilitation \& Enablement: Leads effective enablement and facilitation to support change, stakeholder alignment, and platform maturity. * Customer Health \& Analytics: Applies data, health indicators, and insights to proactively manage risk and strengthen customer outcomes. * Cross\-Functional Collaboration: Partners with Account Managers and internal teams to influence alignment and translate customer insight into action. **Don’t meet every single requirement?** We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop! **Why We're Awesome** At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through : * Impactful work transforming the way the world learns * Flexible work arrangements * Learning and Growth opportunities * Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program * 2 Paid Days off for SkillsWave\-related activities like exams or final assignments * Employee wellbeing (Access to mental health services, EFAP program, financial planning and more) * Retirement planning * 2 Paid Volunteer Days * Competitive Benefits Package * Home Internet Reimbursements * Employee Referral Program * Wellness Reimbursement * Employee Recognition * Social Events * Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices.

Operations Director – Pet Drugs Online

IVC Evidensia

Pet Drugs Online Role IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners. At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career. Pet Drugs Online is one of the UK’s leading online pet pharmacies and retailers, helping pet owners access trusted medication, healthcare products, and everyday essentials quickly, safely, and conveniently. As part of the IVC Evidensia Group, Pet Drugs Online combines the agility of a growing ecommerce business with the strength and expertise of a leading veterinary care organisation. Our teams play a vital role in making pet healthcare more accessible through innovation, operational excellence, and outstanding customer experience. **Operations Director – Pet Drugs Online** We are a fast\-growing pet care e\-commerce business specializing in pet prescription medicines, pet food, and accessories. As we expand, our focus remains on delivering excellent customer service, ensuring exceptional regulatory compliance, and driving massive efficiency gains across our operations. As Operations Director, you will be a key member of the Senior Leadership Team, responsible for the end\-to\-end operations of our business. Reporting to the Managing Director, you will oversee critical operational functions, ensuring they run efficiently, effectively, and in alignment with our ambitious growth strategy The Operations Director will lead the operational strategy for Pet Drugs Online, focusing on the provision of excellent customer service, regulatory compliance, the delivery of an increasingly efficient operation. This role requires a strategic leader with a deep understanding of e\-commerce logistical and customer operations and ideally the pet healthcare market. **Key Accountabilities/Responsibilities** As Operations Director, you will have end\-to\-end responsibility for our operational functions, ensuring they are efficient, scalable, and aligned with our ambitious growth plans. Your leadership will be crucial in optimizing performance, maintaining regulatory compliance, and enhancing customer satisfaction. **Customer Contact Centre Operations** * Lead and develop a high\-performing customer service team, ensuring fast response times and high customer satisfaction. * Implement technologies and processes to improve first\-contact resolution and overall service quality. * Monitor key performance indicators (KPIs) such as response time, customer retention, and Net Promoter Score (NPS). * Develop training programs and quality assurance processes to maintain excellent customer interactions. **Warehouse \& Fulfilment Operations** * Oversee inventory management and ensure accurate stock levels to meet demand efficiently. * Implement process improvements and automation to enhance order fulfilment speed and accuracy. * Optimise warehouse layout, picking, packing, and shipping processes to reduce operational costs and errors. * Ensure compliance with storage and handling requirements, particularly for prescription medicines. **Regulated Prescription Processing** * Ensure strict adherence to regulations governing the handling, verification, and dispatch of pet prescription medicines. * Collaborate with veterinary professional colleagues to maintain best\-in\-class compliance. * Implement robust checks and automated systems to minimise processing errors and regulatory risks. * Stay up to date with legislative changes, ensuring operations adapt accordingly. **Logistics \& Delivery Management** * Manage and optimise partnerships with third\-party logistics providers and couriers. * Negotiate contracts and service level agreements (SLAs) to improve delivery speed and reduce costs. * Implement tracking and reporting systems to monitor delivery performance and minimise delays. * Develop contingency plans for seasonal demand spikes, disruptions, and peak trading periods. **Courier \& Carrier Relationships** * Establish and maintain strong relationships with multiple courier providers to ensure reliable and cost\-effective shipping solutions. * Monitor courier performance, renegotiate terms where necessary, and drive continuous improvement in delivery times and success rates. * Explore alternative last\-mile delivery options to enhance customer experience and service coverage. **Building Maintenance \& Facilities Management** * Ensure the smooth operation and maintenance of warehouse and office facilities. * Oversee building security, utilities, and workplace safety standards. * Plan for future expansion needs, ensuring facilities can scale with the company’s growth. * Manage budgets and negotiate contracts for outsourced maintenance services. **Health \& Safety Compliance** * Implement and maintain workplace health and safety policies in line with legal requirements. * Conduct risk assessments and training to promote a culture of safety among employees. * Ensure compliance with regulations related to handling, storage, and transportation of prescription medicines and pet food. * Regularly review and update emergency response plans and safety procedures. **Operational Efficiency \& Continuous Improvement** * Identify bottlenecks and implement strategies to enhance efficiency across all operations. * Leverage technology, automation, and data analytics to streamline processes and reduce costs. * Foster a culture of continuous improvement, encouraging innovation and best practices. * Develop and monitor key operational KPIs, reporting to the MD and senior leadership team on performance trends and improvement initiatives. **Leadership \& Team Development** * Lead, mentor, and develop operational teams, ensuring alignment with business goals. * Foster a high\-performance culture, promoting accountability and continuous learning. * Collaborate with cross\-functional teams to align operations with marketing, sales, and product strategy. * Build succession planning and talent development programs to strengthen leadership within the operations function. **Experience/Qualifications** **Essential:** * Proven experience in a senior operational leadership role within e\-commerce, retail, logistics, or a related field. * Strong expertise in customer service, warehousing, logistics, and compliance\-driven operations. * A track record of improving operational efficiency, driving cost savings, and enhancing customer experience. * Excellent leadership, stakeholder management, and decision\-making skills. * Experience working in a regulated industry, ideally with prescription medicines, is a plus. * Data\-driven mindset with a focus on continuous improvement and innovation **Desirable** * Degree in Business Administration, Marketing, or a related field; MBA preferred. * Proficiency in e\-commerce WMS and automation opportunities * Strong interpersonal skills with a confident, enthusiastic approach and a can\-do attitude * Experience of building sound business cases to support business objectives * Able to prioritise and deliver complex projects and self\-motivate, whilst working to strict deadlines and targets. Following receipt of your application, you will be contacted by one of our experienced hire recruitment team. **As a BAME and LGBTQ\+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long\-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.** What We Offer Our Team * Healthcare Cash Plan * Cycle to Work scheme * Green Cars salary sacrifice scheme * Voluntary benefits: choose from a range of benefits to suit you * Discounted staff pet care * Access to discounts/cashback with hundreds of participating retailers Diversity, Equality, Inclusion and Belonging At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long\-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Global Head of Growth - DTC

Acquire

💻 Global Head of Growth ⭐ £100,000 \- £130,000 \+ Bonus 📍 UK Remote (some EU Travel) **You've already proven you can grow a DTC brand.** **What if your next role allowed you to influence eight?** We're partnering with a high\-growth DTC subscription group that has built a portfolio of consumer brands across Europe. They are now looking for an ambitious growth leader who wants a bigger stage, broader influence and the opportunity to accelerate their career through impact rather than title. If you've ever felt restricted by the size of your business, frustrated by slow decision\-making, or wanted greater exposure to strategic growth decisions, this could be the opportunity you've been waiting for. **Why this role is different** Most growth roles are focused on a single brand. This role gives you visibility across multiple businesses, markets and growth challenges. Imagine being the person who identifies a growth opportunity worth seven figures in one market, builds the case for investment and then helps roll it out across an entire portfolio. That's the kind of impact this role can have. You'll work directly with founders, Growth Directors and senior leadership teams, helping shape growth strategy across acquisition, retention, subscriptions and customer lifetime value. You'll have access to sophisticated data infrastructure, specialist channel experts and decision\-makers who actually want to act on your recommendations. **What you'll spend your time doing** * Identifying growth opportunities across multiple DTC subscription brands * Improving acquisition, retention and subscription performance * Using data and commercial insight to uncover risks and opportunities * Influencing senior stakeholders and helping teams move faster * Building business cases for new growth initiatives and investment opportunities * Partnering with SEO, Paid Media and Digital specialists to drive performance improvements * Sharing learnings and best practice across the wider group **Who will thrive here?** This role is built for someone who genuinely loves growth. Someone who enjoys spotting patterns in data. Someone who asks difficult questions. Someone who gets frustrated when teams move too slowly. You may currently be a: * Head of Growth * Growth Director * VP Growth * Ecommerce Director * Commercial Growth Lead What matters most isn't your title. It's your mindset. We're looking for someone who takes ownership, challenges thinking, pushes for better outcomes and cares deeply about performance. The type of person who would rather be told to slow down than asked to speed up. **What's in it for you?** * Influence multiple brands rather than just one * Focus on growth without the operational distractions of running a business day\-to\-day * Work directly with senior leaders and decision\-makers * Solve a broader range of growth challenges than most in\-house roles can offer * Gain exposure to different markets, business models and stages of growth * Build a reputation as a trusted growth expert across an entire portfolio * Create a pathway into a broader leadership position as the organisation continues to scale For the right person, this is more than a Head of Growth role. It's an opportunity to become the growth authority across a portfolio of DTC subscription brands and make an impact at a scale most growth leaders never get the chance to experience. Interested in learning more? Apply now!

Support Lead

Futures

**Support Operations Lead \- Healthcare** **Location:** Central London (in office) **Salary:** £60k\-£70k \+ On\-call Allowance \+ Benefits Are you an experienced technical support professional looking to take the next step into an operational leadership role? We're recruiting on behalf of an innovative healthcare technology organisation which specialises in Primary Care software. Due to continued growth, they're looking for a Support Operations Lead to help shape and develop a high\-performing customer support function. This is an excellent opportunity for someone who enjoys solving complex technical issues in a healthcare environment whilst also influencing how a support team operates and develops. **The Opportunity** As the senior technical escalation point, you'll work across customer support, product and engineering teams to resolve challenging issues, improve service delivery and help drive continuous improvement. This is not an IT support position. This is a role in which you'll provide support to clinical end users who use this software. You'll also play a key role in developing colleagues, refining operational processes and ensuring customers receive an outstanding experience throughout their journey. No two days are the same. One day you could be coordinating the response to a high\-priority customer issue, the next you'll be mentoring team members, analysing recurring trends or helping shape future product improvements. What You'll Be Doing * Managing complex customer issues through to resolution (typically level 3 issues) * Acting as the senior point of escalation for operational and technical queries. * Working closely with internal technical teams to improve products and customer outcomes. * Identifying trends and recurring issues to improve overall service performance. * Supporting incident response activities when required. * Coaching and developing members of the wider support team. * Improving internal processes, documentation and operational standards. * Helping create a culture of continuous improvement across the customer operations function. About You You'll have experience working within a technical support, service delivery or customer operations environment in a **Healthcare environment** and enjoy balancing technical problem solving with people development. We're particularly interested in candidates who have: * Experience handling complex customer or technical issues in **Primary Care** or **Secondary Care** settings * A strong understanding of clinical solutions such as ePMA/Pharmacy, PACS, LIMS etc. * Strong analytical and troubleshooting abilities. * A passion for improving customer experience. * Experience mentoring or supporting colleagues. Apply now.

Operations Director – Pet Drugs Online

Inspiring Vet Care

Pet Drugs Online Role IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners. At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career. Pet Drugs Online is one of the UK’s leading online pet pharmacies and retailers, helping pet owners access trusted medication, healthcare products, and everyday essentials quickly, safely, and conveniently. As part of the IVC Evidensia Group, Pet Drugs Online combines the agility of a growing ecommerce business with the strength and expertise of a leading veterinary care organisation. Our teams play a vital role in making pet healthcare more accessible through innovation, operational excellence, and outstanding customer experience. **Operations Director \- Pet Drugs Online** We are a fast\-growing pet care e\-commerce business specializing in pet prescription medicines, pet food, and accessories. As we expand, our focus remains on delivering excellent customer service, ensuring exceptional regulatory compliance, and driving massive efficiency gains across our operations. As Operations Director, you will be a key member of the Senior Leadership Team, responsible for the end\-to\-end operations of our business. Reporting to the Managing Director, you will oversee critical operational functions, ensuring they run efficiently, effectively, and in alignment with our ambitious growth strategy The Operations Director will lead the operational strategy for Pet Drugs Online, focusing on the provision of excellent customer service, regulatory compliance, the delivery of an increasingly efficient operation. This role requires a strategic leader with a deep understanding of e\-commerce logistical and customer operations and ideally the pet healthcare market. **Key Accountabilities/Responsibilities:** As Operations Director, you will have end\-to\-end responsibility for our operational functions, ensuring they are efficient, scalable, and aligned with our ambitious growth plans. Your leadership will be crucial in optimizing performance, maintaining regulatory compliance, and enhancing customer satisfaction. **Customer Contact Centre Operations** * Lead and develop a high\-performing customer service team, ensuring fast response times and high customer satisfaction. * Implement technologies and processes to improve first\-contact resolution and overall service quality. * Monitor key performance indicators (KPIs) such as response time, customer retention, and Net Promoter Score (NPS). * Develop training programs and quality assurance processes to maintain excellent customer interactions. **Warehouse \& Fulfilment Operations** * Oversee inventory management and ensure accurate stock levels to meet demand efficiently. * Implement process improvements and automation to enhance order fulfilment speed and accuracy. * Optimise warehouse layout, picking, packing, and shipping processes to reduce operational costs and errors. * Ensure compliance with storage and handling requirements, particularly for prescription medicines. **Regulated Prescription Processing** * Ensure strict adherence to regulations governing the handling, verification, and dispatch of pet prescription medicines. * Collaborate with veterinary professional colleagues to maintain best\-in\-class compliance. * Implement robust checks and automated systems to minimise processing errors and regulatory risks. * Stay up to date with legislative changes, ensuring operations adapt accordingly. **Logistics \& Delivery Management** * Manage and optimise partnerships with third\-party logistics providers and couriers. * Negotiate contracts and service level agreements (SLAs) to improve delivery speed and reduce costs. * Implement tracking and reporting systems to monitor delivery performance and minimise delays. * Develop contingency plans for seasonal demand spikes, disruptions, and peak trading periods. **Courier \& Carrier Relationships** * Establish and maintain strong relationships with multiple courier providers to ensure reliable and cost\-effective shipping solutions. * Monitor courier performance, renegotiate terms where necessary, and drive continuous improvement in delivery times and success rates. * Explore alternative last\-mile delivery options to enhance customer experience and service coverage. **Building Maintenance \& Facilities Management** * Ensure the smooth operation and maintenance of warehouse and office facilities. * Oversee building security, utilities, and workplace safety standards. * Plan for future expansion needs, ensuring facilities can scale with the company’s growth. * Manage budgets and negotiate contracts for outsourced maintenance services. **Health \& Safety Compliance** * Implement and maintain workplace health and safety policies in line with legal requirements. * Conduct risk assessments and training to promote a culture of safety among employees. * Ensure compliance with regulations related to handling, storage, and transportation of prescription medicines and pet food. * Regularly review and update emergency response plans and safety procedures. **Operational Efficiency \& Continuous Improvement** * Identify bottlenecks and implement strategies to enhance efficiency across all operations. * Leverage technology, automation, and data analytics to streamline processes and reduce costs. * Foster a culture of continuous improvement, encouraging innovation and best practices. * Develop and monitor key operational KPIs, reporting to the MD and senior leadership team on performance trends and improvement initiatives. **Leadership \& Team Development** * Lead, mentor, and develop operational teams, ensuring alignment with business goals. * Foster a high\-performance culture, promoting accountability and continuous learning. * Collaborate with cross\-functional teams to align operations with marketing, sales, and product strategy. * Build succession planning and talent development programs to strengthen leadership within the operations function. **Experience/Qualifications:** **Essential:** * Proven experience in a senior operational leadership role within e\-commerce, retail, logistics, or a related field. * Strong expertise in customer service, warehousing, logistics, and compliance\-driven operations. * A track record of improving operational efficiency, driving cost savings, and enhancing customer experience. * Excellent leadership, stakeholder management, and decision\-making skills. * Experience working in a regulated industry, ideally with prescription medicines, is a plus. * Data\-driven mindset with a focus on continuous improvement and innovation **Desirable:** * Degree in Business Administration, Marketing, or a related field; MBA preferred. * Proficiency in e\-commerce WMS and automation opportunities * Strong interpersonal skills with a confident, enthusiastic approach and a can\-do attitude * Experience of building sound business cases to support business objectives * Able to prioritise and deliver complex projects and self\-motivate, whilst working to strict deadlines and targets. Following receipt of your application, you will be contacted by one of our experienced hire recruitment team. **As a BAME and LGBTQ\+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long\-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.** What We Offer Our Team * Healthcare Cash Plan * Cycle to Work scheme * Green Cars salary sacrifice scheme * Voluntary benefits: choose from a range of benefits to suit you * Discounted staff pet care * Access to discounts/cashback with hundreds of participating retailers Diversity, Equality, Inclusion and Belonging At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long\-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.