Healthcare & life sciences jobs

Strategy & Operations Associate (12-month Fixed Term Contract)

Eucalyptus

**About Eucalyptus** We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long\-term care. Eucalyptus is now part of Hims \& Hers, the global leader in personalised health and wellness. Euc is the company behind Juniper, one of the world's largest weight\-management programs combining GLP\-1 medication with personalised nutrition, movement support, and clinician\-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times. **Our Growth Story** * 130% YoY revenue growth and a 90% reduction in cash burn \- culminating in our $1\.15bn acquisition by Hims \& Hers in 2026, giving us the platform to take long\-term care global * Supported over 350k patients living with obesity across our 5 markets * Received selective NICE endorsement to provide services to the NHS * Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada. **About The Role** The Services team is at the heart of how Juniper delivers outcomes for patients. We run one of the world's fastest\-scaling health coaching operations — directly responsible for the engagement, retention, and weight loss outcomes of our patient base — and we're looking for a **Strategy \& Operations Associate** to cover a maternity leave on a **1\-year fixed\-term contract** . This is a project\-heavy, cross\-functional role with a lot of variety. You'll work on pressing operational and strategic challenges in the Services function, translating strategy into execution and reporting to the Head of Services. In practice, that means designing and improving the systems, processes, and ways of working that allow us to deliver a great coaching experience at scale. This role does not include direct people management, but you'll work closely with Health Coaching Team Leads and other cross\-functional stakeholders (products/ operations/ clinical team) to drive projects from hypothesis to completion. No two weeks will look the same. If you're someone who gets stuck in, enjoys problem solving, thrives in ambiguity and wants to do work that improves how we deliver care at scale and affects patient outcomes — this role is for you. What You'll Do You'll own a mix of projects and ongoing operational work (typically 2\-3\+ things at a time) that improve patient outcomes and drive meaningful business value for Eucalyptus. You'll be accountable for moving core team metrics like engagement with our services, retention, quality of support, and safe practicing within the Health Coaching team. **Drive operational excellence in how we deliver coaching at scale** * Design and optimise the systems and processes coaching teams use day\-to\-day, to improve efficiency and scalability and ensure we can deliver a consistent, high\-quality service as we continue to grow * Contribute to effective capacity planning, coverage, and resource allocation across the team to meet demand and maintain quality standards * Spot inefficiencies and fix them — whether that's a broken process, a gap in our tooling, or something that worked at a smaller scale but doesn't anymore * Translate patient and commercial problems into clear hypotheses, measurable success metrics, and execution plans that ship improvements fast * Use data and operational insights to inform future service design, ensuring the function scales effectively with business growth **Lead cross\-functional initiatives end\-to\-end** * Act as a primary point of contact for mid\-level and senior stakeholders, translating strategic priorities into clear execution plans across the HC team, taking priorities and turning them into clear plans the team can actually deliver * Work with product, clinical, and operations teams to improve how coaching fits into the broader patient experience * Own projects end\-to\-end: define what needs to happen, keep things on track, remove blockers, and see them through to completion \- holding a high bar for pace and quality. **Be a strategic thought partner to Services leadership** * Track and improve key performance metrics (engagement, retention, quality, safety), intervening where needed to drive results * Use data to make the case for what we should prioritise, and to inform decisions about how the team is structured and resourced * Feed into planning cycles with practical insights grounded in internal team context relevant to your work **About You** * 3\+ years in operations, strategy, or a similar generalist role — ideally at a fast\-growing company * Confident with data — proficient in Google Sheets and able to draw practical conclusions from numbers to inform decisions and plans * Hands\-on operational experience — you've improved processes, managed systems, and run projects from start to finish * Strong communicator — comfortable working with senior stakeholders, translating goals into clear plans, and keeping people aligned as things change * A creative, positive problem\-solver — you take initiative, find solutions, and stay constructive and flexible when things get complicated * Strong collaborator — you care more about getting things done than getting credit, and you're happy to do the unglamorous work when it's needed * Commercially aware — you understand how the business makes money and can connect your work to what actually matters **Bonus points** * Familiarity with health coaching, nutrition, or patient\-facing services * Experience in digital health or a health\-adjacent industry * Background at a startup or scale\-up * People management experience (not a requirement, but useful — some project management elements form part of the role) **Why This Role Is Exciting** * Work on things that matter. The Services team is directly responsible for patient outcomes — your work will have a real impact on the health and wellbeing of thousands of people. * Own work end\-to\-end. You'll drive operational and strategic projects from problem definition through to delivery, with accountability for the outcome. * Grow quickly. You'll get a lot of variety, real ownership, and the chance to work across strategy, operations, and delivery in a fast\-moving environment. * Work with great people. You'll be part of a high\-performance team that cares deeply about patients and holds a high bar for quality. **So, Why Join Eucalyptus?** * Make real impact, fast \- We build in the open together, which helps us learn and iterate more quickly so we can deliver high quality outcomes faster than anyone else. Helping impact patients lives for the better from the moment you join Euc. * You’ll work with others who are incredibly passionate about what they do \- Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday, be given autonomy to tackle interesting problems, and work amongst people who care deeply about our patients. * Want to hear more about what it’s like to work at Eucalyptus? Hear from our team here or check us out on Instagram @eucalyptus.health *At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI\-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.*

Strategy & Operations - International Expansion

Eucalyptus

**About Eucalyptus** We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long\-term care. Eucalyptus is now part of Hims \& Hers, the global leader in personalised health and wellness. Euc is the company behind Juniper, one of the world's largest weight\-management programs combining GLP\-1 medication with personalised nutrition, movement support, and clinician\-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times. **Our Growth Story** * 130% YoY revenue growth and a 90% reduction in cash burn \- culminating in our $1\.15bn acquisition by Hims \& Hers in 2026, giving us the platform to take long\-term care global * Supported over 350k patients living with obesity across our 5 markets * Received selective NICE endorsement to provide services to the NHS * Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada. **Why this role exists** International expansion has been the growth engine behind many of the defining consumer technology companies of our time \- Uber, Airbnb, Doordash, Revolut. Our ambition is to be the next version of this in digital health: the world’s leading international consumer health platform. Following our acquisition by Hims \& Hers, international expansion is the top priority for Eucalyptus. We’re building the international arm of the leading consumer health platform globally and we’re growing the team responsible for making that happen. Our international expansion team owns everything from evaluating whether we should enter a market, to launching and scaling within it. We move fast, operate with high autonomy, and hold ourselves accountable to outcomes. **We See Our International Expansion Work In Three Phases** * Select new markets: Evaluate new markets, build the business case, make the go/no\-go call * Launch new markets: Own a market from post\-due\-diligence to first patient iii. Scale launched markets: Win in launched markets by placing data\-driven bets and owning the P\&L Depending on where you join and where the business needs you, you'll own one of these phases. As we grow, you will move across all three. **What You’ll Be Doing (why this role is interesting)** **If you're working on selecting new markets:** You are the person we drop into a country and trust to come back with an answer. That means owning the full due diligence process: competitive landscape, regulatory environment, commercial sizing, pharmacy infrastructure, and pharma partnership opportunities. You'll meet with the people who know the market: potential pharmacy partners, pharma companies, advisors, industry experts and you'll synthesise everything into an investment thesis that gives leadership what they need to go/no\-go decision. **If you're working on launching a new market:** You are the end\-to\-end owner of a market launch \- from the first local hire to the first patient acquired. You'll navigate systems, tools, and regulatory environments that nobody has mapped for you yet. You'll build the local team, sign the first pharmacy partner, and keep every workstream moving through rigorous project management and execute every workstream to a world\-class standard. **If you're working on scaling a launched market:** You own the P\&L. You run experiments to improve the funnel, make data\-driven bets, and build the systems that let your team do the same. You'll hire and develop local talent, hold them accountable to OKRs, and identify the next opportunity to win in that market. **Skills And Experience** **About You (Who We’re Looking For)** * You have at least 2\+ years experience working in a high pressure environment such as law, consulting (MBB preferred) or investment banking or 3\+ years working as an operator, preferably in a recent high\-growth startup. Experience across both ares is highly valued. We are open to considering candidates with other experiences, however we operate at the intensity of these types of organisations and are uncompromising on our expectations * Commercial modelling: You can build a commercial model from scratch, make your assumptions explicit, and defend them * Business understanding \& due diligence: You quickly grasp what makes a market successful for Eucalyptus, what the unit economics depend on, and how different markets compare. You use that understanding to frame your research and produce a clear, structured point of view on a go/no go decision. * Due diligence: You can research a new market independently and produce a clear, structured answer * Negotiation: You've had real commercial conversations with partners, suppliers, pharma companies and moved them forward * Project management: You've run complex cross\-functional workstreams with real accountability * Communication: You write tight investment theses and clear slide decks * Founder mindset: You operate like a founder and enjoy the hustle of getting things done. You are an example of resilience and ownership \- when something breaks you fix it, you don’t wait for others. * Data \& SQL (Nice to have): You're comfortable getting your own answers from data \- writing SQL queries, building dashboards, and stress\-testing your own assumptions without waiting for an analyst to do it for you. **Behaviours \& Attitudes** * You act like an owner and lead with humility * You're resilient and adaptable * You move fast * You think from first principles **Who You'll Be Working With** This role reports to Alejandro Ugarte Limer, Head of International Expansion, and you'll work day\-to\-day with: * Deniz Ekmekci (Chief of Staff, VP International) * Owi Weerawardena (Interim GM, Canada) * Benjamin Emmanuel (Launcher \- International Expansion) * Jordan McTeare (Head of International Growth \& Performance) * Ryan Nolan (VP, International Expansion) The international expansion team is small, high\-ownership, and fast moving. The people on it are some of the best operators in the business. **Why join Eucalyptus?** Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software) across men’s health and well\-being, fertility, and skincare. **Here’s What Makes Joining Euc Unique** * What’s next \- Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem. * Build something world\-changing \- We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast\-paced, and deeply rewarding. iii. **Make real impact** \- You will deliver work that directly shapes patient outcomes and scales evidence\-based care across markets. * Accelerate your growth \- You will have high ownership, continuous feedback, and dedicated development support. * Join a motivated team \- You will collaborate with talented peers to solve complex clinical and operational problems at scale. **What’s Ahead In The UK** * Be an owner – Your own stake in the business with our employee options program * Invest in your growth – Annual development budget plus 3 days of professional development leave iii. Support your well\-being – Private health insurance through Vitality or opt for a monthly wellness allowance to spend on what matters most to you * Take time off – 25 days of holiday, enhanced parental leave and work from anywhere 3 weeks out of the year * Join a connected team – A vibrant office culture with regular socials, clubs, after\-school sport, and seasonal events *At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI\-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.*

Clinical Engineer

Anima

I quit medicine because I kept watching patients die needlessly, for avoidable reasons. In almost every case, the science and the clinicians were fine. It was the system around them that failed: the way information moved, the way decisions got routed, and the way fragmented teams and fragmented data turned solvable problems into tragedy. Our mission is human wellbeing, and we're focusing on the breakthrough technology of personalised medicine. Since the beginning, our proprietary insight has always been that the company to create a true active learning data engine with a loss function against human wellbeing would be the one to crack it, becoming one of the most impactful companies in the world as a result. We're now in 1,100\+ clinics, across 4 product lines, serve \>20% of the UK population, and have solved \>5\.7 million patient cases in the past 12 months alone, saving an estimated 8,600 lives. We are cash flow positive, growing fast, and have a tight crew of \~35 people. Multiple trillion\-dollar companies will be built in healthcare over the next two decades, and we intend to be one of them. We have a knights of the round table culture with a flat hierarchy, where we empower builders to have outsized impact on millions of lives, and where we collaboratively converge on the optimal action without dogma or ego. We're all here to serve a greater mission than ourselves. The closest analogy for our culture is probably Firefly (the TV series): a small crew on a ship at the frontier, each person exceptional in a specific way, deeply loyal to each other and the mission, resourceful under constraints, and having a genuinely good time doing something that matters. We're carefully curated, lean, and wholeheartedly in. If you want your skills to be at the highest possible stakes, you belong at Anima. Your work here will save lives. * Shun **Do you want to build a product that will save lives?** Long before the "vertical AI" craze, we were obsessed with active reinforcement learning—a niche field in 2021 that the world, pre\-ChatGPT, largely ignored. Our trajectory has been unwavering since our YC application: achieving the "holy grail" of personalized medicine and deep phenotyping. This is powered by our proprietary active learning architecture \- a system we codified in a 2021 patent that anticipated the Sparse Mixture of Experts (MoE) and active learning loops now foundational to modern LLMs. While others are just arriving at the party, we’ve spent years executing a plan to build what is now one of the world’s largest, highest\-quality labeled datasets. As a Clinical Engineer, you'll use your medical training to solve novel technical problems that will save lives. **We’re Looking For Someone Who** * Has a medical degree and can code. * Competent in TS and JS, with a track record of learning new languages. * Has experience with frameworks/libraries like Angular, Node and React. * Has experience with AWS (e.g. APIG, SQS, DynamoDB, Lambda, Cognito, Amplify, CloudFormation) and/or hungry to learn. * Is obsessive about UX and optimises for this over arbitrary technical goals. * Is driven, impatient to grow and wants their shot to change the world. **What To Expect In The Role** - You’ll work with an incredibly smart team. Like Michael who built a working CPU from logic dates at age 16 and co\-founded YC\-backed Embark Trucks, the first self\-driving vehicle on Canadian roads. Or Souradip, who built an acoustic fall detector using on\-device deep learning; he’s also an MB/PhD from Cambridge who’s published in top medical journals. You’ll own your projects end to end and ship fast. Like Alex who built ‘Slack for medical teams’ supporting 1000s of channels per organisation and a real time single source of truth for patient data in 4 weeks. Or Dennis who built and shipped a lightning fast cloud document library for clinics in a few days with \<100ms traversals through preloading. - You’ll work on a well\-established stack that’s already highly scalable, cost effective, secure and performant with minimal to zero ops. - You’ll learn new technologies; whatever is needed to solve the problem. We are tech agonistic, and collectively choose the best tools for the job. We’re constantly looking to maximise our productivity and minimise what we call “discounted dev time cost” for shipping features. **Our current stack** We have 2 separate fully functional web apps in prod: one for clinical users and one for patients. Angular, React and Electron, Mixpanel/Posthog for analytics, a fully serverless backend in AWS (Cognito, Appsync GraphQL, Lambda, DynamoDB). We have good functional \& unit test coverage and CI/CD.

Regulatory Affairs Specialist

CMR Surgical

**About CMR Surgical** At **CMR Surgical** , we're revolutionising the future of minimal access surgery with **Versius** , our next\-generation surgical robotic system. We're growing fast, and we’re on a mission to transform how surgery is delivered globally for the benefit of patients, clinicians, and healthcare systems. Our values— **Ambitious, Humble, People\-Focused, and Fair \& Responsible** define our approach to innovation, partnership, and growth. If you believe in making a meaningful difference in healthcare and want to be part of a purpose\-driven company with bold ambitions, now is the time to join us. CMR is an exciting and evolving company to be joining right now. Our commitment to our goal of building a world\-class medical devices company is underpinned by the ground\-breaking innovation of our next generation of surgical robots and a diverse team of talented and supportive individuals. We’re breaking new ground which makes working here exciting, it provides autonomy, opportunity and makes the things you do visible. Come and join us and see what you’re capable of. **About the Role** Regulatory Affairs operates in a demanding and continuously evolving environment. The team ensures that CMR Surgical Ltd’s medical devices and related processes comply with all applicable regulatory requirements. * Support the Regulatory Affairs Manager in developing and executing regulatory strategies to obtain and maintain market clearance or approval for medical devices in key global markets, with a primary focus on European Union EU MDR and United States FDA requirements. * Prepare high\-quality regulatory submissions, support compliance with applicable regulations, and work cross\-functionally to integrate regulatory requirements throughout the product development lifecycle. This role is based on\-site at our Cambridge premises. **Responsibilities** * Assist with the preparation, compilation and review of US regulatory submissions, including 510(k)s, Q\-Submissions and IDEs, in compliance with 21 CFR requirements, FDA guidance documents and recognised standards. * Assess the regulatory impact of design, material, labelling and process changes on EU MDR, FDA and other global submissions. * Provide regulatory input to change control activities to support continued compliance with global requirements. * Collaborate with cross\-functional teams to ensure changes are appropriately documented in Technical Documentation and Design History Files and that relevant global regulatory activities are completed. * Work closely with R\&D, Quality, Clinical and Manufacturing teams to gather required data and documentation, embedding regulatory requirements early to help avoid approval delays. * Ensure submissions meet regulatory, scientific and quality expectations. * Support the coordination of responses to questions and deficiency letters from Notified Bodies and the FDA. **Qualifications and Experience:** * Degree or higher qualification in a relevant life science, scientific or engineering discipline; an equivalent combination of education and experience may also be considered. **About you** To be successful in this role, you’ll need to have/be: * Excellent written and verbal communication skills in English. * Strong attention to detail and a commitment to producing accurate work. * Good interpersonal and organisational skills, with the ability to work effectively as part of a team. * Proficiency with technology, including Microsoft Office. * Previous experience or exposure to a medical device regulatory or quality environment is desirable. * A positive, proactive attitude, with a willingness to learn and take on new challenges. * Ability to manage time effectively and prioritise tasks to meet deadlines. At CMR we’re building a diverse, inclusive, and authentic workplace; what matters most to us is that you identify with our values and are passionate about making a difference. **Why Join Us?** We offer a competitive salary and a great benefits package including a bonus, pension, healthcare and enhanced global parental leave pay. **Interested? We’d love to hear from you!** **This role requires candidates to have eligibility to work within the UK.** **Strictly no agencies**

Patient Operations Lead, UK

Eucalyptus

**About Eucalyptus** We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long\-term care. Eucalyptus is now part of Hims \& Hers, the global leader in personalised health and wellness. Euc is the company behind Juniper, one of the world's largest weight\-management programs combining GLP\-1 medication with personalised nutrition, movement support, and clinician\-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times. **Our Growth Story** * 130% YoY revenue growth and a 90% reduction in cash burn \- culminating in our $1\.15bn acquisition by Hims \& Hers in 2026, giving us the platform to take long\-term care global * Supported over 350k patients living with obesity across our 5 markets * Received selective NICE endorsement to provide services to the NHS * Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada. **About The Role** As Head of Patient Operations, UK, you own the performance of Juniper’s patient support experience in this market — how well it works, how efficient it is, and how well it fits UK patients. You’ll be the single owner the UK General Manager comes to for anything support\-related, working with a team that looks after patients across chat, email and phone, from their first questions through to ongoing care. This is an operator\-first role. You’ll live in the detail, hold a high bar, and turn what patients tell us into changes that make the experience better — while keeping the operation fast, safe and cost\-effective as we grow. **What You’ll Do** * Own UK support performance. Own the performance of UK patient support end to end — response times, resolution, satisfaction and quality across every part of the patient journey. If support is underperforming, you diagnose it and fix it. * Lead medical support. Take end\-to\-end ownership of medical support — side\-effect management and clinical escalations — making sure clinical queries are handled safely, compliantly and quickly, in close partnership with our clinical team. * Balance standardisation and tailoring. Get the balance right between consistency and local nuance — hold a high, standardised bar for quality while tailoring tone, channels, hours and policies to what UK patients actually need. Spot where this market needs something different, and make the case for it. * Champion the patient. Be the voice of the UK patient inside the company. Turn feedback and support data into insight the business acts on — surfacing what patients are really telling us, going past the symptom to the root cause, and closing the loop back into product, process and clinical improvements. * Scale through automation. Push automation and self\-serve so we handle more, faster, without losing the human touch — improving the experience while reducing the cost of delivering it. * Run a tight operation. Hold our support teams accountable to a high standard. Set the operating rhythm, plan capacity for growth, and keep the bar high on quality and delivery. * Work across the business. Partner with Growth, Product, Clinical and Finance to hit UK targets and feed patient insight into the roadmap. **What We’re Looking For** * A proven support or customer\-experience operator who has owned the performance of a support function and moved the numbers — not just managed a team. * Experience in a regulated, high\-growth, or healthcare / telehealth environment, ideally with a clinical or patient\-safety dimension. * Genuinely analytical — comfortable in the data, able to find the story in it, and confident turning patient voice into decisions that change product and process. * Fluent in support metrics, capacity planning and support tooling, with a real bias toward automation and continuous improvement. * Commercially minded — you think about cost\-to\-serve and retention, not just service levels — and you translate market nuance into operational decisions. * Comfortable being the accountable owner: setting the bar, holding people and partners to it, and keeping a calm, high\-quality operation under pressure. **Bonus points** * Experience partnering with global support partners. * A track record of using AI or automation to transform a support operation. * Exposure to continuous\-improvement methodologies (Lean, Six Sigma, Kaizen or similar). **Life at Euc** At Eucalyptus, we value diversity and inclusion and are committed to building a team that reflects the patients and communities we serve. We’re an equal\-opportunity employer and welcome applicants of all backgrounds. If you need any adjustments during the process, let us know — we’re happy to help. *At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI\-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.*

Product/Graphic Designer - Lifecycle & Growth

Voy

**The opportunity** You'll join the Lifecycle and Growth team at Voy, working at the intersection of design craft and production infrastructure. We're building the template system that powers lifecycle, email, and landing page output at scale — and this role exists to design it. You'll create a comprehensive library of high\-quality, reusable templates that our AI tools and production team can execute against, freeing strategists to focus on performance rather than production. This is a systems\-thinking design role with real commercial impact. The work you do will directly shape how Voy communicates with customers across multiple brands and markets — and how efficiently we can do it at scale. **What You'll Do** * Design a full suite of email templates across acquisition, retention, and referral for multiple Voy brands. * Build modular landing page templates that can be adapted across categories, campaigns, and markets. * Create a design system with clear rules, components, and variants that non\-designers can work within confidently. * Partner with Lifecycle Managers and Creative Strategists to translate performance needs into effective template structures. * Document templates in a way that trains AI creation tools to produce on\-brand output at scale. * QA output from offshore editors and AI tools against your design standards, maintaining quality across the production pipeline. **Who You Are** * A systems thinker who designs for reuse and scale, not just individual executions. * Has a strong portfolio across email, landing pages, and digital marketing assets — with evidence of scalable design system work. * Comfortable at the intersection of craft and production: you care deeply about quality and think in components and variants. * Familiar with AI design tools and how to structure templates for AI\-assisted production workflows. * Works fast, makes decisions independently, and doesn't need to be pointed at every problem. * Bonus: experience in DTC, health, or subscription brands. Tools: Figma, plus familiarity with email production tools (Klaviyo, Iterable, or similar). Healthcare is broken. We’re fixing it — and we need your help. Back in 2019, we launched MANUAL to tackle men's health (starting with hair loss and sexual health). A few years later, we launched Voy with a focus on weight loss. But our ambition has always been bigger. Healthcare too often treats conditions in isolation, not people as a whole, and we're on a mission to prove there's a better way. In 2025, we evolved from MANUAL into Voy, a brand built for the long game: supporting people through every stage of life, not just a single diagnosis. Today, we support over 1 million members across the UK, Germany and Brazil, delivering personalised care across weight loss, menopause, hair loss and TRT (with more categories on the way). Ready to join us and change how healthcare feels for millions of people?

Senior Site Reliability Engineer - UK

Heidi

**Who is Heidi?** Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others. We move quickly where it matters and stay grounded in what’s proven, shaping healthcare’s next era. Ready for the challenge? **The Role** This role sits in the core Platform/SRE team that owns production. You’ll work directly on incident response, on\-call, system reliability, and day\-to\-day operations for Heidi’s platform. We’re open to candidates who are strong mid\-level SREs ready to take on more ownership, as well as senior SREs who enjoy being hands\-on in operations. The role is intentionally ops\-heavy and focused on keeping real systems healthy in production. **What You’ll Do** * Participate in on\-call and incident response: Respond to production incidents, contribute to service restoration, and support clear communication during incidents. Over time, take increasing responsibility for leading incidents end\-to\-end. * Improve operational reliability: Identify recurring issues and reliability risks, and drive fixes through better alerting, automation, system changes, or process improvements. * Own parts of the production environment: Operate and improve Kubernetes clusters, cloud infrastructure, and core platform services, with growing ownership as familiarity increases. * Strengthen observability: Improve dashboards, alerts, logs, and traces so issues are detected earlier and diagnosed faster, with a strong focus on actionable signals. * Reduce operational toil: Automate repetitive tasks, simplify runbooks, and improve tooling to make on\-call and day\-to\-day operations easier and safer. * Support safe change: Improve deployments, rollback mechanisms, and operational readiness to reduce the risk of incidents caused by change. * Contribute to operational practices: Write and maintain runbooks, participate in blameless post\-mortems, and help improve incident response processes over time. * Collaborate closely with engineers: Work with product and feature teams to improve production readiness, service ownership, and reliability expectations. **What We’re Looking For** * 3–6\+ years in SRE, DevOps, Platform, or operations\-heavy engineering roles. * Experience supporting production systems and participating in on\-call rotations. * Comfortable debugging live systems under pressure. * Experience operating cloud infrastructure (AWS preferred). * Working knowledge of Kubernetes and containerised workloads. * Infrastructure as Code experience (Terraform or similar). * Familiarity with monitoring and alerting tools (Datadog, Prometheus, etc). * Scripting or automation experience (Python, Bash, or similar). **Nice To Have** * Experience leading incidents or mentoring others during on\-call. * Experience in regulated or security\-sensitive environments. * Familiarity with databases, queues, and caches in production. * Interest in reliability practices such as SLOs, error budgets, and capacity planning. **How We Work** * We own production: The Platform/SRE team is responsible for reliability and incident response. * Incidents are blameless: We focus on learning and improving systems, not assigning fault. * Practical over perfect: We prioritise improvements that reduce real operational pain. * Calm under pressure: Clear thinking and communication matter during incidents. **What do we believe in?** Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership. * Live Forever \- Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters. * Practice Ownership \- Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character. * Small Cuts Heal Faster \- Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on. * Make others better \- Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output. Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering. **Why you should Join Heidi 🚀** * Real product momentum. We're not trying to generate interest, we're channeling it. * Equity from day one. When Heidi wins, you win. You'll share directly in the success you help create. * Unmatched impact. Play a pivotal role at a critical growth moment \- working on a product that delivers tangible, real\-world value to clinicians and patients every day. * Work alongside world\-class talent. Join a team of operators and builders who've scaled unicorns. * Your health, covered. Comprehensive private medical and dental cover through Bupa, plus 24/7 mental health, coaching and wellbeing support through Sonder and a £100/month Healthy Heidi’s stipend. * Global parental leave. 26 weeks paid for primary carers and 18 weeks for secondary carers, subject to eligibility. * Fertility support. £7,000 one\-off payment, eligibility applies. * Learning \& development. £700 per year for courses, books, memberships, conferences and more. * Home office budget. £500 one\-off to set up a workspace you actually want to work in. * Recharge days after major milestones and busy periods so you can reset and come back strong. * Work from anywhere for up to 4 weeks per year, wherever the world takes you. * Clinical leave. 10 days per year for eligible clinical roles to maintain accreditation and requirements. * Flexibility that works. A hybrid environment, with 3 days in the office. **Heidi’s commitment to Diversity, Equity and Inclusion** Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all.

Commercial Analyst

Heidi

**Who We Are** Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible. We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients. In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals \- supporting 73 million patient visits in 116 countries. Today, more than ten million patient visits per month are powered by Heidi worldwide. Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health. **The Role** We are looking for an enthusiastic, driven, and proactive commercial analyst to join our expanding UK sales team. As a key member of our commercial team, you will play a crucial role in sourcing and qualifying leads, initiating outreach, and scheduling high\-value conversations for our Account Executives. Your goal will be to create meaningful connections with healthcare practices and hospital groups, facilitating our mission to win across the UK market. This role requires a proactive mindset, excellent communication skills, and the ability to thrive in a high\-growth startup environment. You will become an expert in engaging healthcare stakeholders, driving new opportunities, and contributing directly to the sales pipeline. **What You’ll Do** * Identify, research, and prospect potential customers and formulate go\-to\-market strategies * Execute inbound and outbound campaigns using a mix of calls, emails, social selling, and product\-led signals to qualify leads. * Schedule high\-quality meetings and product demonstrations for Account Executives, ensuring smooth handoff of qualified opportunities. * Own and manage end\-to\-end sales cycles for small SMB customers, from initial outreach through to closing deals. * Maintain accurate records in HubSpot CRM, manage and optimise sales pipelines, and consistently meet targets for qualified leads generated. * Collaborate closely with Account Executives, Marketing, Product, Operations, and Customer Success teams to streamline sales strategies and market positioning. * Stay updated on market trends, competitor activities, and evolving customer needs to identify new opportunities. **What We’re Looking For** * 1\-2 years of experience in a tech company, banking, consulting, PE/VC or similar. * Proven success in generating leads, qualifying prospects, and managing high\-volume outreach campaigns. * Exceptional communication and interpersonal skills, able to quickly build rapport and articulate the value of Heidi’s AI\-driven healthcare solutions. * Highly organised, disciplined, and results\-oriented with a strong ability to manage and prioritise multiple tasks simultaneously. * Comfortable working independently in a dynamic, fast\-paced startup environment with a high degree of accountability. * Eager to learn, adaptable, and excited about professional growth opportunities. Attitude is more important than experience so if you are a hungry, competitive and highly motivated operator who has a knack for problem solving and building relationships we want to hear from you. **What do we believe in?** Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership. * Live Forever \- Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters. * Practice Ownership \- Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character. * Small Cuts Heal Faster \- Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on. * Make others better \- Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output. Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering. **Why you should join Heidi 🚀** * Real product momentum. We're not trying to generate interest, we're channeling it. * Equity from day one. When Heidi wins, you win. You'll share directly in the success you help create. * Unmatched impact. Play a pivotal role at a critical growth moment \- working on a product that delivers tangible, real\-world value to clinicians and patients every day. * Work alongside world\-class talent. Join a team of operators and builders who've scaled unicorns. * Your health, covered. Comprehensive private medical and dental cover through Bupa, plus 24/7 mental health, coaching and wellbeing support through Sonder and a £100/month Healthy Heidi’s stipend. * Global parental leave. 26 weeks paid for primary carers and 18 weeks for secondary carers, subject to eligibility. * Fertility support. £7,000 one\-off payment, eligibility applies. * Learning \& development. £700 per year for courses, books, memberships, conferences and more. * Home office budget. £500 one\-off to set up a workspace you actually want to work in. * Recharge days after major milestones and busy periods so you can reset and come back strong. * Work from anywhere for up to 4 weeks per year, wherever the world takes you. * Clinical leave. 10 days per year for eligible clinical roles to maintain accreditation and requirements. * Flexibility that works. A hybrid environment, with 3 days in the office. **Heidi’s commitment to Diversity, Equity and Inclusion** Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all.

Senior Backend Engineer - UK

Heidi

**Who is Heidi?** Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others. We move quickly where it matters and stay grounded in what’s proven, shaping healthcare’s next era. Ready for the challenge? **The Role** A Senior Software Engineer responsible for the execution of the backend features, with a deep technical understanding and how it translates to representing user needs. You will have operated in a hyper growth startup with experience building SaaS products. You will also have a deep understanding of the key challenges engineers face and a firm grasp on design principles in prioritizing key features and capabilities. Your superpower is how to bridge the gap between technical specifics and business needs effortlessly and turn high\-level designs into real\-world solutions. You thrive in challenging situations, and you appreciate the dynamics of a flexible, flat\-structured work environment. You are quick to grasp the nuances and complexities of developing an AI product healthcare internationally. We know that brilliant people can come from unlikely places; if you have a proven track record of shipping spectacular technically challenging products and features, regardless of industry, we want to meet you. **What You'll Do** Ultimately you will have the opportunity to work with the engineering mastermind behind Heidi developing AI products which will change the face of healthcare * Autonomously deliver beautiful \& robust code with considerations on code structure design and scalability. * Implement and optimize data storage solutions. * Design, build, and maintain high\-performance backend systems using Python. * Architect and manage cloud infrastructure, ensuring scalability and reliability. * Develop and manage message queue systems for real\-time data processing. * Collaborate with frontend and AI teams to integrate new features and enhance existing APIs. * Optimize API performance and handle API versioning, documentation, and testing. **What We’ll Look For** * Strong sense of ownership \& strong problem\-solving skills. * 5\+ years of backend development experience. * Solid experience with MongoDB and Redis for data management. * Experience building \& managing message queue systems at scale. * Writing testable, effective and communicative code * Data modeling, design patterns, understanding trade\-offs * Deep understanding of API design principles, including security, versioning, and performance. * Data \& application security knowledge and skills * Experience in integrating with third\-party systems * Competent with source code control and CI/CD pipeline technologies. * Architecting and building highly available, scalable, secure \& performant systems **What do we believe in?** Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership. * Live Forever \- Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters. * Practice Ownership \- Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character. * Small Cuts Heal Faster \- Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on. * Make others better \- Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output. Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering. **Why you should Join Heidi 🚀** * Real product momentum. We're not trying to generate interest, we're channeling it. * Equity from day one. When Heidi wins, you win. You'll share directly in the success you help create. * Unmatched impact. Play a pivotal role at a critical growth moment \- working on a product that delivers tangible, real\-world value to clinicians and patients every day. * Work alongside world\-class talent. Join a team of operators and builders who've scaled unicorns. * Your health, covered. Comprehensive private medical and dental cover through Bupa, plus 24/7 mental health, coaching and wellbeing support through Sonder and a £100/month Healthy Heidi’s stipend. * Global parental leave. 26 weeks paid for primary carers and 18 weeks for secondary carers, subject to eligibility. * Fertility support. £7,000 one\-off payment, eligibility applies. * Learning \& development. £700 per year for courses, books, memberships, conferences and more. * Home office budget. £500 one\-off to set up a workspace you actually want to work in. * Recharge days after major milestones and busy periods so you can reset and come back strong. * Work from anywhere for up to 4 weeks per year, wherever the world takes you. * Clinical leave. 10 days per year for eligible clinical roles to maintain accreditation and requirements. * Flexibility that works. A hybrid environment, with 3 days in the office. **Heidi’s commitment to Diversity, Equity and Inclusion** Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all.

Senior Sales Manager – Mid Market & SMB

Heidi

**Who We Are** In 18 months, Heidi has given back more than 18 million hours to clinicians \- supporting 73 million patient visits across 116 countries and 110\+ languages. Today, more than two million visits every week are powered by Heidi worldwide. We're building the world's best AI Care Partner \- working with clinicians before, during, and after every visit. Founded by clinicians, built by clinicians, engineers, designers, scientists, creatives and mathematicians — all working toward one shared purpose: to strengthen the human connection at the heart of care. Hundreds of thousands of clinicians already use Heidi. They quite like it. Now we’re scaling what comes next. **Why this role exists** We turned on the taps of PLG \- and clinicians showed up. Now we have a much bigger opportunity, turning that clinician love into organisation\-wide adoption. And it’s not just about Ambient Voice Technology (AVT) * Heidi Scribe → our entry point * Heidi Comms → patient interaction and workflow * Heidi Evidence → trusted clinical intelligence * Heidi Remote → hardware that removes the need for a phone * Next: agentic workflows that automate entire parts of care delivery **The role** You will lead our **Mid\-Market \& SMB business across UK\&I** , owning: * Primary Care SMB (AEs \+ SDRs) * Private Market Mid\-Market \& SMB (AEs, SDRs, BDRs) This is primarily a **new business role** , but in reality it’s: **land → expand → scale.** You are not just running a team. You are building the system the team runs on, this includes playbooks, structure and standards. **What You’ll Own And Architect** * Sales process and methodology (MEDDPICC, Command of the Message, or custom) * Segment\-specific playbooks (SMB vs Mid\-Market) * Territory design (with Head of Sales \+ RevOps) * Tech stack and tooling * AI enablement across every stage of the sales process * Hiring plan and team structure * Build and run both inbound and outbound pipeline engines * Own pipeline creation → conversion → expansion * Work closely with Marketing to build events and partnerships playbooks * Stay close to deals — especially the biggest and most strategic * Coach your team relentlessly to improve performance and outcomes We are looking for a **builder of playbooks** , not just someone who executes them. **What You’ll Need** * You’ve operated in both high\-velocity and more complex, multi\-stakeholder sales environments * Strong experience managing pipeline, forecasting, and conversion * A clear point of view on sales methodology * A passion for coaching and developing people * Comfort operating in a fast\-moving, ambiguous environment * Strong collaboration across Marketing, CS, Product, RevOps, and Enablement * Technical curiosity \- you understand APIs, integrations, and customer workflows **What Makes Someone Exceptional In This Role** * You are obsessed with developing your team and performance \- especially through AI * You can introduce and coach enterprise\-grade rigour without slowing the team down * You care deeply about how healthcare actually works * You’re hands\-on — you help close the biggest deals and take zero credit * You run a “playbook company” style process without the toxicity * You lose sleep thinking about how to improve performance using AI **If you read this and think “not me”** * Do you need a perfect playbook handed to you before you start? * Are you more comfortable reviewing pipeline than creating it? * Are you uncomfortable about your line manager using movie quotes often? **What do we believe in?** Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership. * Live Forever \- Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters. * Practice Ownership \- Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character. * Small Cuts Heal Faster \- Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on. * Make others better \- Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output. Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering. **Why you should join Heidi** * Real product momentum. We're not trying to generate interest, we're channeling it. * Equity from day one. When Heidi wins, you win. You'll share directly in the success you help create. * Unmatched impact. Play a pivotal role at a critical growth moment \- working on a product that delivers tangible, real\-world value to clinicians and patients every day. * Work alongside world\-class talent. Join a team of operators and builders who've scaled unicorns. * Your health, covered. Comprehensive private medical and dental cover through Bupa, plus 24/7 mental health, coaching and wellbeing support through Sonder and a £100/month Healthy Heidi’s stipend. * Global parental leave. 26 weeks paid for primary carers and 18 weeks for secondary carers, subject to eligibility. * Fertility support. £7,000 one\-off payment, eligibility applies. * Learning \& development. £700 per year for courses, books, memberships, conferences and more. * Home office budget. £500 one\-off to set up a workspace you actually want to work in. * Recharge days after major milestones and busy periods so you can reset and come back strong. * Work from anywhere for up to 4 weeks per year, wherever the world takes you. * Clinical leave. 10 days per year for eligible clinical roles to maintain accreditation and requirements. * Flexibility that works. A hybrid environment, with 3 days in the office. **Heidi’s commitment to Diversity, Equity and Inclusion** Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.

Special Projects Associate

Healthtech 1

****We're unlocking access to the NHS, because healthcare is not truly free until it's truly accessible 💙**** The world’s best healthcare, for free. It's not a new idea, it's called the NHS. But the largest healthcare provider is fundamentally broken. Patient satisfaction is at an all time low, and the biggest reason cited is lack of access. So we’re on a mission to fix it with technology that actually works. We're building the front door of UK healthcare, creating a future where one billion NHS appointments are transparent and instantly bookable, and patients are guided to the right service first time using AI. We're developing critical national infrastructure. Today, 26% of GP practices in England use our patient registration software, while one in five GP practices in London use Bookable Search to help new patients find and book appointments seamlessly. Our latest product, Bookable Navigator, extends this vision by automatically booking appointments for existing patients. We operate from within a working GP practice in East London 🏥 We're backed by Y Combinator, Innovate UK and the NHS Clinical Entrepreneur Programme, and were previously ranked the 8th fastest\-growing startup in the UK and 33rd fastest\-growing in Europe 🚀 **⛩️ Our Principles** Exciting challenges lie ahead. Guided by our principles, we’ll meet these challenges with a thoughtful and caring approach. These principles drive everything we do at Healthtech\-1: * 💙 Care deeply * 🏋️‍♀️ Work hard * 🤝 Be your word * 💬 Trust in radical truth and transparency * 🚀 Do your life's best work * 🥳 Find the fun Read more about our principles and our "why" in the Healthtech\-1 Handbook. ****✨ The role**** This is not a traditional Customer Success role. You’ll sit at the centre of product adoption, customer growth, and operational execution and owning the most critical stage of the customer journey and helping turn early traction into long\-term success. If you thrive in fast\-paced environments, enjoy solving problems, and want to play a key role in scaling a HealthTech startup, we’d love to hear from you. **Salary:** Starting at £45,000 \+ equity **Office Location:** \- Stratford (E.London) \- 4 days onsite \& 1 WFH ****🙋‍♀️ What You’ll Be Responsible For**** **Customer Onboarding \& Adoption** * Own onboarding for new customers from initial activation through to successful adoption * Lead consultative onboarding calls via video and phone, focused on customer outcomes rather than simple product walkthroughs * Drive early engagement and ensure customers are actively using the platform * Demonstrate measurable ROI within the first 90 days through improved workflows, adoption, and customer outcomes * Act as the primary point of contact during the early customer lifecycle * Tailor onboarding approaches based on customer needs while balancing efficiency and personalisation **Product Launch \& Growth** * Drive the successful rollout and scaling of new flagship products * Drive upsell opportunities across existing customers and contribute to wider growth targets * Identify and manage early adopter customers to ensure strong activation and retention * Troubleshoot customer issues in real\-time to create a smooth and successful launch experience **Product Operations \& Process Building** * Build and refine onboarding, support, and operational processes from scratch * Use AI tools and automation to improve onboarding, tracking, and internal workflows * Create scalable playbooks and documentation for future product rollouts * Track customer usage, feature adoption, and rollout performance **Customer Insights \& Cross\-Functional Collaboration** * Gather structured and unstructured customer feedback * Translate customer insights into actionable product and operational improvements * Work closely with Product, Engineering, Sales, and Account Management teams to improve customer experience and drive adoption * Identify recurring issues, feature gaps, and opportunities for optimisation ****🎯 What Success Looks Like in your first 3 months**** * Upsell target delivered on time, with strong activation among early adopters * A clear, repeatable onboarding playbook that did not exist before you joined * Product and engineering trust you as the voice of the customer * Retention and usage metrics are being tracked and showing early positive signals **By Month 1: Get up to speed, start onboarding** * Understand the product, the customer base, and where the biggest opportunities are * Map existing customers by upsell readiness and product fit * Shadow customer calls and get hands\-on with all internal tools * Kick off first upsell conversations and launch initial onboardings * Identify and implement 3 quick wins to improve the onboarding experience **By Month 2: Full upsell sprint \- scale outreach and drive activation** * Refine the upsell pitch based on what is working; cut what is not * Scale outreach using AI tooling to automate follow\-ups and personalise at volume * Run structured feedback sessions and write first batch of product improvement tickets **By Month 3: Target hit \- now build for what's next** * Hit the target and make sure customers are using the product to its full potential * Audit the full customer journey and formalise onboarding and support processes * Set up dashboards and tracking for adoption, usage, and churn signals * Design a post\-onboarding check\-in cadence to maintain engagement * Deliver a retrospective: what worked, what did not, and what comes next ****👋 About You**** * 1\+ years experience in a customer\-facing, operational, commercial, or startup environment * Excellent communication skills with confidence running calls and building rapport quickly * Commercially minded with the ability to connect product usage to customer value and outcomes * Highly organised and comfortable managing multiple customers and priorities simultaneously * Energised by fast\-paced environments and excited by solving problems * Proactive, adaptable, and willing to operate as a generalist where needed * Interested in AI, operational efficiency, and helping build scalable systems * Ambitious and motivated to grow quickly within Customer Success, Operations, or Growth * Passionate about improving healthcare through technology **💙 A Bit About Us** 💙 We’re all NHS staff. We’re inside\-outsiders. Trusted with one of the biggest datasets in the world. 🏥 Our office is within a GP practice. This is our unfair advantage. Got a question? Pop down the corridor. Want to learn how your work affects real patients? Pop downstairs to reception. 💪🏼 4 days in the office and 1 day WFH (for most roles). We highly prioritise in\-person communication and prefer candidates who want to work 4\+ days a week in the office. Our anchor days are Mon, Tues, Thurs and Fri. Homemade breakfast and lunch are on the house every day when you're in the office, ensuring you're fuelled for success! 🌀 We work in growth cycles. Every 8 weeks we do the same set of activities. 1 week outside of Business\-as\-Usual to research, strategise, plan our work. 7 weeks to knuckle down and deliver it. 🤝 We’re highly collaborative. One of the benefits of a high trust team is we often work autonomously, but as a team we’re very collaborative by nature. Two heads are often better than one, and we frequently lean on each other to solve problems together. 🤜🏽 We’re backed by industry leaders. We’re on the DigitalHealth.London Accelerator, backed by the NHS Clinical Entrepreneur Program, winners of the London Business School Healthtech Challenge, Innovate UK, and Y Combinator (S23\). **🚀 An opportunity for real upside** 💉 Paid volunteer days. We offer an additional 2 paid days off per year where you can give back to your mission of choice. 🎢 Every 8 weeks we take a day off to socialise as a team. In the past we’ve hiked box hill, raved at All Points East and spent one rainy day at Thorpe park. This works out as 6 working days a year. 📚 Learning budget of £250 annually and time off to spend it \- we care about this; this is flexible and based on need but everyone will receive a yearly allocation towards their continual growth. 🍽️ Homemade breakfast and lunch are on the house when you're in the office, ensuring you're fuelled for success! 🥡 Team takeaways every Monday night 🥗 Health and fitness budget of £60 per month \- see more here 🧘‍♂️ An additional 7 days of paid leave is available if you want to take time to learn how to meditate. 💫 Tooling; You’ll have your choice of operating systems and any additional tools you need to do your best work (e.g. keyboard, additional monitors, mouse etc). If you’re on our Engineering teams you’ll receive the latest MacBook Pro and our Growth \& Ops teams receives a MacBook Air. 🩺 We know health and family come first which is why we have a generous sick leave policy with additional days that can be taken for mental health leave. ✈️ We prioritise time outside of work to bond, once a year we’ll holiday together! Destination chosen by popular vote. In 2025, we spent 8 days in a surf camp in France! 👎 No private medical insurance, because we believe in the NHS and we are here to improve it! 🐥 Parental leave: Post passing probation it is: statutory \- 6 weeks 90% pay then, SMP for 33 weeks; if you've been an employee for a year: 12 weeks 100% pay then, SMP for 27 weeks; and if you have been here for 2 years: 18 weeks 100% pay then, SMP for 21 weeks. This will improve over time. We also include up to £9,000 of childcare contribution for primary caregivers to support a five\-day return where possible. 👪 Fertility leave. We understand how difficult a fertility journey can be. This is wh

Lead Resource & Planning Coordinator

Numan

**About Numan** Founded in 2018, we’ve already grown to be a 300\+ team distributed across the globe, united by a singular mission: empowering people to take control of their health. Numan is transforming health: we’ve built a cutting\-edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations. Giving people the tools they need to maximise life. To deliver on our transformative mission, we are guided by our 5 company values: * Patients first. * Learn fast. * Own the quality. * Succeed together. * Care deeply. Backed by top\-tier investors, Numan is already having a positive impact on hundreds of thousands of patients here in the UK, and we want you to help us deliver this mission! **The Role** We are looking for a proactive and analytical Lead Resource \& Planning Coordinator to own workforce planning, capacity modelling and resourcing strategy for our clinical function — with this role expected to grow to cover all of Operations as we scale. This is a step up from a coordination role into ownership of the strategy behind it: you’ll build the forecasting models, capacity plans and efficiency initiatives that shape how we resource the business, while also managing a Resource \& Planning Coordinator who supports day\-to\-day delivery. It’s also a genuinely hands\-on, build\-it\-from\-scratch role. Many of the tools, processes and rhythms this function needs don’t exist yet, so you’ll be setting them up yourself — from rostering processes to reporting dashboards — while also handling the day\-to\-day resourcing decisions that keep the clinical team running smoothly. You’ll report to the Head of Clinical Operations, with a clear path to grow this role into a broader Resourcing leadership position as it expands across all of Operations. ****What success looks like**** * A reliable, regularly\-refreshed capacity plan and forecast is in place, with forecast accuracy improving quarter on quarter. * Shift fill rates and rota coverage meet target, with fewer last\-minute gaps and reduced reliance on overtime and contractors. * Contractor and overtime spend is visible, controlled and trending down as a share of total resourcing cost. * Core workforce planning processes and reporting are documented, repeatable and ready to extend beyond clinical into wider Operations. * The Resource \& Planning Coordinator is confidently owning day\-to\-day delivery, freeing you to focus on strategy and forecasting. **You'll be:** * Capacity planning \& forecasting + Building and owning demand forecasting models — patient volume, seasonality and growth plans — translated into headcount and skill\-mix requirements across 3–12 month horizons. + Running scenario and what\-if modelling (e.g. attrition, absence, demand spikes) to stress\-test staffing plans and reduce risk. + Tracking forecast accuracy against actuals and continuously refining models. + Translating business growth plans into resourcing plans and headcount business cases for leadership. **Efficiency \& building the function** * Identifying inefficiencies in scheduling, staffing and workforce processes through data, and owning improvement projects end\-to\-end. * Setting up new processes, tools and ways of working from scratch where none currently exist — this is a build\-from\-the\-ground\-up remit, not just running what’s already there. * Driving adoption of workforce management tools and automating manual scheduling/rostering tasks. * Leading change management as new processes and tools are introduced — bringing the existing team along and embedding new ways of working. **Day\-to\-day operations \& people leadership** * Managing day\-to\-day workforce planning, ensuring appropriate staffing levels to meet patient demand. * Monitoring real\-time service activity and making adjustments as needed. * Overseeing shift planning and scheduling, ensuring fair and effective workforce allocation. * Line managing, developing and setting standards for a Resource \& Planning Coordinator. * Acting as the key point of contact for urgent resourcing issues or service needs. * Overseeing onboarding, training and performance tracking for clinical teams. * Ensuring staffing plans meet safe staffing levels, escalating clinical risk promptly and in partnership with the Clinical Governance team. **Budget \& commercial ownership** * Owning the resourcing budget and cost\-to\-serve, including contractor and overtime spend, and working to reduce reliance on premium\-cost labour. * Managing invoicing for contractor staff and overtime, ensuring accuracy and timely submission. **Reporting \& stakeholder management** * Reviewing key performance data to identify patterns, risks and opportunities, and presenting insight and recommendations to leadership. * Building dashboards and reporting on utilisation, fill rate, forecast accuracy and cost. * Partnering closely with Clinical Leadership, Finance and People teams to align resourcing strategy with wider business plans **We’re looking for someone who has:** * Proven experience in workforce planning, resource management or operations management, ideally including forecasting or capacity modelling. * Experience managing, mentoring or developing at least one direct report. * Advanced Excel/Google Sheets skills (pivot tables, complex formulas, modelling); working knowledge of SQL or BI tools (e.g. Looker, Power BI) is a strong plus. * Confidence using workforce planning tools and customer service platforms (e.g. Zendesk, Intercom, or similar). * Experience designing and implementing new processes from scratch, not just running existing ones. * Experience leading change management — introducing new tools or ways of working to an existing team and driving adoption. * Strong stakeholder management skills, including the ability to influence senior leaders you don’t directly manage across Clinical, Finance and People. * Strong problem\-solving skills and the ability to adapt in a fast\-paced, evolving environment. * Clear, confident written and verbal communication skills. **It’s a bonus if you have:** * Experience scaling a resourcing or workforce planning function across multiple teams or departments. * Background in a regulated industry or MedTech. * Familiarity with statistical or predictive forecasting methods. * Experience working in a high\-growth or fast\-scaling business. **Our Benefits Include...** 📈 \- Share options. 🏖 \- 25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan). 🩺 \- Health insurance with Vitality . 🚘 \- Electric car salary sacrifice scheme with Octopus . 🧸 \- Enhanced maternity and parental leave. 🐥 \- Nursery benefit provided by YellowNest . 💼 \- Employee assistance programme (access to therapy, financial planning and discounts). ⚖️ \- Generous pension (includes both employee and employer contributions). 💻 \- Flexible working options, including a dog\-friendly office in Farringdon. 📚 \- Personal training and development budget via Learnerbly. 👟 \- Wellhub membership, giving you access to over 2,000 locations in the UK. 🚲 \- Cycle to work scheme. 🚆 \- Season ticket loan. % \- Discount on Numan products for your friends and family. 🤲 \- Paid volunteering days. 📅 \- An additional 2 weeks off once you reach your 5th anniversary with Numan. **Diversity at Numan** At Numan, people are at the heart of who we are. We recognise and value the unique perspectives and experiences that individuals from all backgrounds bring. We promote innovation and creativity, enabling us to tackle things from various viewpoints and are committed to equal opportunities and continuously strive to create a workplace where everyone feels respected, heard, and valued. Embracing diversity isn't just our goal; it's our strength, driving us towards a more inclusive future.

Senior Workforce & Planning Manager

HeliosX Group

Ready to revolutionize healthcare, making it faster and more accessible than ever before? **How We Started** Founded in 2013 by Dwayne D’Souza, HeliosX was built on a simple but powerful idea: healthcare should be easier to access, faster to receive, and centred around the individual. From day one, we’ve grown without external funding; scaling profitably through technology, disciplined execution, and deep medical expertise. What started as a challenger idea has become one of the most significant healthcare platforms operating globally today. **Where We Are Now** We’ve earned the trust of millions of people worldwide through category\-leading products and well\-known brands, including MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A key driver of our success is vertical integration; we operate our own manufacturing and proprietary products, led by in\-house medical teams, researchers, and pharmacists at the top of their fields. In 2025, HeliosX treated more than 1\.7 million patients globally and reached £781m in revenue, representing \+337% year\-on\-year growth and cementing our position as the clear market leader in the UK. That growth translates into real\-world outcomes: our weight\-loss treatments helped patients lose 8\.5 million kilograms of excess weight in 2025 alone, contributing to an estimated 1,300 fewer cardiac events. This is growth with measurable, life\-changing impact at scale. Today, we operate across four international markets, with successful launches in Germany and Canada and continued expansion in the US. We were also recently recognised in the Sunday Times Top 100 fastest\-growing tech companies, further validation of both our momentum and our ambition. **Where We’re Going** 2026 is a step\-change year. Our ambition is to reach £1\.6bn in revenue, expand from four to eight global markets and significantly broaden our condition and treatment portfolio. Over the coming years, you’ll help shape HeliosX into a truly world\-leading healthcare partner; one that combines scale, speed, and clinical rigour to redefine how personalised care is delivered. Joining HeliosX now means building systems, teams, and products that will define the next decade of digital healthcare, and doing work that genuinely improves lives, at global scale. **There’s never been a more exciting time to join HeliosX. Come be a part of making our dream of easier and faster healthcare a reality!** HeliosX is hiring a Senior Workforce Manager to own the planning and insights engine for our global Customer Service function. Bringing together Workforce Management, forecasting, capacity planning, scheduling and real\-time, with CS Analytics \& Insights. You'll make sure staffing decisions, performance reporting \& operational insight are all grounded in robust data. Supporting a multi\-site, multi\-brand operation across the UK \& international markets, you'll be the single source of truth that CS leadership, the Leadership Team \& our BPO partners act on. With a new WFM platform \& a maturing analytics layer both in flight, this is the role that defines how planning \& insights operate at HeliosX through our next phase of growth. **What You’ll Be Doing** * Own short, mid \& long\-term volume forecasts across all markets, channels \& queues, balancing accuracy with operational pragmatism * Build capacity plans that align staffing to demand, accounting for shrinkage, seasonality, ramp times, AI deflection \& business initiatives. * Partner with Finance, CS Leadership \& BPO Vendor Management to ensure headcount plans meet service level, cost \& CX targets. * Lead scenario modelling, capacity risk analysis \& cost\-impact assessments to inform operational \& strategic decisions. * Own the operational reporting layer: SLA, FRT, AHT, adherence \& productivity across all brands and markets. * Establish a single source of truth across Intercom, Metabase \& internal data sources, resolving discrepancies the business can trust. * Own the CSAT, VoC \& Trustpilot reporting framework, surfacing root causes \& recommending interventions with CS Leadership. * Produce regular \& ad\-hoc executive readouts that translate operational data into clear, actionable insight for ELT\-level audiences. * Partner with Operations \& professional services to design, configure \& roll out the new WFM platform to best practice. * Define \& embed the processes, governance \& operating model for the Planning \& Insights function as it scales, acting as a visible AI adopter throughout. **What You'll Bring To The Role** * Demonstrable experience leading WFM for a multi\-site, multi\-market operation (BPO and/or in\-house), with full ownership of forecasting, capacity, scheduling \& real\-time. * A track record of building or significantly maturing CS analytics, performance reporting or insights functions, ideally including exec\-level reporting. * Hands\-on experience implementing or significantly upgrading a WFM platform (e.g. Verint, NICE, injixo, Playvox, Tymeshift). * Strong working knowledge of CS data tooling: Intercom, Metabase, Hex or comparable * Advanced analytical skills across Excel/Sheets, BI tooling \& increasingly AI\-augmented workflows, with strong data storytelling for every level from frontline ops to ELT. * Experience operating alongside BPO partners \& managing the planning \& performance interface with them. * A strategic, proactive problem\-solver who is credible at ELT level, comfortable with ambiguity \& resilient under pressure during peak periods \& rapid change. * Genuine AI fluency: Using AI tooling thoughtfully in your own work \& comfortable championing adoption with others. * Exposure to regulated industries (healthtech, healthcare, telemedicine, fintech) is a bonus. **Why work with us?** At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission \- but we need more talented folks to join us, if we want to achieve our global ambitions! Aside from working with our all\-star team, here are the other benefits of coming on board: * 25 days holiday plus UK Bank Holidays (excluding two per year) * Private health insurance, along with extra dental and eye care cover * Pension scheme * Enhanced parental leave * Cycle\-to\-work Scheme * Electric Car Scheme * Free Dermatica and MedExpress products every month, as well as family discounts * Home office allowance * Access to a Headspace subscription, discounted gym memberships, and a learning and development budget (alongside audible subscription)

Executive Assistant to CEO Co-founder

Healthtech 1

****We're unlocking access to the NHS, because healthcare is not truly free until it's truly accessible 💙**** The world’s best healthcare, for free. It's not a new idea, it's called the NHS. But the largest healthcare provider is fundamentally broken. Patient satisfaction is at an all time low, and the biggest reason cited is lack of access. So we’re on a mission to fix it with technology that actually works. We're building the front door of UK healthcare, creating a future where one billion NHS appointments are transparent and instantly bookable, and patients are guided to the right service first time using AI. We're developing critical national infrastructure. Today, 26% of GP practices in England use our patient registration software, while one in five GP practices in London use Bookable Search to help new patients find and book appointments seamlessly. Our latest product, Bookable Navigator, extends this vision by automatically booking appointments for existing patients. We operate from within a working GP practice in East London 🏥 We're backed by Y Combinator, Innovate UK and the NHS Clinical Entrepreneur Programme, and were previously ranked the 8th fastest\-growing startup in the UK and 33rd fastest\-growing in Europe 🚀 **⛩️ Our Principles** Exciting challenges lie ahead. Guided by our principles, we’ll meet these challenges with a thoughtful and caring approach. These principles drive everything we do at Healthtech\-1: * 💙 Care deeply * 🏋️‍♀️ Work hard * 🤝 Be your word * 💬 Trust in radical truth and transparency * 🚀 Do your life's best work * 🥳 Find the fun Read more about our principles and our "why" in the Healthtech\-1 Handbook. ****👋 Hello from Raj**** ****🎯 Mission statement**** We have an ambitious mission: to unlock access to healthcare by making every appointment in the NHS *bookable* . To reach national scale, Raj needs to spend his time on strategy and execution, not admin and logistics. Your job is to run his operation flawlessly so nothing slips and he's always prepared. We invest heavily in development, care deeply about our people, and will support you when needed. BUT you must be comfortable with pressure and prepared to work 60\+ hours a week. ****🎯 Goal expectations**** **The goal:** Make Raj more effective, and act as a force multiplier for the company. Help us hit 50,000 Weekly Appointments Booked by September 2026\. Your role directly contributes to this by: * Ensuring Raj's time reflects our priorities * Make Raj a decision\-making engine Success looks like: * Raj's calendar actually matches company priorities (not just what's urgent) * As a result, Raj feels that the vast majority of his time is spent on the right things * Nothing gets lost \- actions tracked, commitments delivered * Meetings happen smoothly \- right people, right prep, actions, owners and deadlines * Raj never chases you for updates * Zero typos, broken links, or half\-done work ****📅 Your 30 / 60 / 90 day plan**** ****By day 30: Get the engine running**** **Output:** Raj's operation is visibly smoother. **You will have:** * Mastered calendar and inbox \- you know what matters to Raj, what is noise, and what is not. * Shadowed Raj in all meetings \- you understand his meetings, priorities, and working style * Established your quality standards and techniques to meet them \- nothing leaves your desk with errors * Run logistics for 5\+ major meetings \- materials ready, people briefed, no surprises * Built your action tracking system \- Raj's commitments are visible and moving forward, no actions have been missed ****By day 60: Make hard things easy**** **Output:** Raj trusts you completely with his operation. **You will have:** * Calendar on autopilot \- you make judgment calls and Raj agrees with them, you schedule to priorities not requests * Inbox at zero daily \- you respond on his behalf when appropriate, flag urgent, eliminate noise * Raj’s meeting prep is reliably excellent, also has a venue (rooms if internal), starts on time, has buffer zones where needed * Tracked 50\+ actions to completion, with nil missed * You’re acting as a reliable, independent thought partner who can challenge Raj when needed but also play with his ideas to optimise his creativity and output * Observe and take note of what gives Raj energy e.g. meditation, exercise and ensure he has space to do this each day ****By day 90: Set the standard**** **Output:** You're indispensable to how Raj operates. **You will have:** * Raj delegates tasks once and forgets them \- he trusts they're done * Zero dropped balls \- your tracking system means nothing slips * Meeting quality is consistent \- prep happens without Raj thinking about it * You've optimised Raj's calendar multiple times based on what actually gets results * You've built templates and systems that make recurring work effortless * You and Raj complement each other’s mindsets and abilities, you catch details he misses, you know when to bring Raj back into focus and how to prioritise his ideas * You understand how to create a world where Raj can work at his optimum, sometimes last minute and amongst chaos, but create time and space for him to channel that energy into order so the rest of the team can thrive in structure, good communication and clarity * You're always two steps ahead \- no firefighting, just smooth execution ****🔍 Scope of the role**** ****You fully own:**** * Calendar management \- protect time, align to priorities, optimize for effectiveness * Inbox triage \- respond when appropriate, flag urgent, eliminate noise * Meeting logistics \- scheduling, materials prep, attendee briefing, room setup * Task management \- action tracking, chase completion, flag blockers * Quality control \- proofread everything both yours and Raj’s, check every link, catch every error * Admin execution \- expenses, travel, documentation, whatever needs doing including personal tasks e.g. dentist appointments * Protect Raj's daily fuel \- (exercise, 1hr meditation, family) and be his family's contact to ensure he shows up for what matters ****You do not own:**** * Strategic decisions or recommendations * Special projects spanning multiple functions * Managing other people's teams * Pete's operation (he has his own FA/EA) * Functional execution (engineering, sales, support) ****Opportunities for progression:**** * This is one of the fastest growing health tech startups in the UK. We may be a small team of 40 (currently) but we are mighty, serving 26% of the country with our first product and with lofty ambitions ahead. As Raj and the company grows, so will this role too, and in the future there is the opportunity to be the right hand person to the CEO of a company serving up critical infrastructure to the NHS and its patients. ****👍 About you**** * 2\-4 years as a top\-tier EA * Mission\-driven \- you Care deeply about the NHS * High\-energy and excited to get the job done * Obsessive about quality \- errors don't happen on your watch * Exceptional prioritisation \- you know what's urgent vs important * Proactive communicator \- you update before being asked * Calm under pressure \- you thrive when it's chaotic, and can juggle many tasks in parallel * Judgment you can trust \- you make the right call when Raj isn't available ****👌 Nice to have**** * Experience supporting C\-suite in high\-growth startups * Built systems that made teams more effective **💙 A Bit About Us** 💙 We’re all NHS staff. We’re inside\-outsiders. Trusted with one of the biggest datasets in the world. 🏥 Our office is within a GP practice. This is our unfair advantage. Got a question? Pop down the corridor. Want to learn how your work affects real patients? Pop downstairs to reception. 💪🏼 4 days in the office and 1 day WFH (for most roles). We highly prioritise in\-person communication and prefer candidates who want to work 4\+ days a week in the office. Our anchor days are Mon, Tues, Thurs and Fri. Homemade breakfast and lunch are on the house every day when you're in the office, ensuring you're fuelled for success! 🌀 We work in growth cycles. Every 8 weeks we do the same set of activities. 1 week outside of Business\-as\-Usual to research, strategise, plan our work. 7 weeks to knuckle down and deliver it. 🤝 We’re highly collaborative. One of the benefits of a high trust team is we often work autonomously, but as a team we’re very collaborative by nature. Two heads are often better than one, and we frequently lean on each other to solve problems together. 🤜🏽 We’re backed by industry leaders. We’re on the DigitalHealth.London Accelerator, backed by the NHS Clinical Entrepreneur Program, winners of the London Business School Healthtech Challenge, Innovate UK, and Y Combinator (S23\). **🚀 An opportunity for real upside** 💉 Paid volunteer days. We offer an additional 2 paid days off per year where you can give back to your mission of choice. 🎢 Every 8 weeks we take a day off to socialise as a team. In the past we’ve hiked box hill, raved at All Points East and spent one rainy day at Thorpe park. This works out as 6 working days a year. 📚 Learning budget of £250 annually and time off to spend it \- we care about this; this is flexible and based on need but everyone will receive a yearly allocation towards their continual growth. 🍽️ Homemade breakfast and lunch are on the house when you're in the office, ensuring you're fuelled for success! 🥡 Team takeaways every Monday night 🥗 Health and fitness budget of £60 per month \- see more here 🧘‍♂️ An additional 7 days of paid leave is available if you want to take time to learn how to meditate. 💫 Tooling; You’ll have your choice of operating systems and any additional tools you n

Sales Development Representative

Doctify

We’re Doctify Doctify is the global platform built by doctors for doctors, on a mission to build the largest, most trusted global network of validated healthcare providers and experts. We connect patients with the right doctors, and doctors with respected peers, to ensure better care worldwide. Through verified patient reviews and professional skill endorsements, Doctify creates unmatched credibility for providers and empowers patients to choose care with confidence. Founded in 2015 and backed by $30m\+ in funding, Doctify operates across 7 countries. We are uniting the global healthcare community, one trusted connection at a time. We do things differently here at Doctify, we are boldly leading a digital revolution in healthcare and are confident in our mission. **About The Role** As we continue our global growth, we’re looking for an ambitious Sales Development Representative to join our commercial team. You’ll leverage your experience to drive outstanding sales performance across multiple verticals and play a key role in shaping the next chapter of our growth journey. You’ll be responsible for * Qualifying, prospecting and creating opportunities for Account Executives * Utilising top\-of\-the\-range sales tools such as Salesforce to boost productivity * Consistently exceeding daily KPIs and monthly targets, supported by your manager and the wider team * Taking ownership of building your own pipeline and continue to improve the sales funnel; and ultimately, playing an integral part of Doctify’s revenue growth * Becoming an expert on the Doctify product and a thought leader within the HealthTech field **About You** * You have a minimum of 6 months' experience within an outbound sales position, or outreaching for new business (this doesn’t need to be industry specific) * You are ambitious, a self\-starter and go\-getter, always striving for success! * You possess natural communication skills, and you are not afraid of the phone; resilience is key! * Resilience and grit are second nature to you \- you bounce back quickly and keep moving, knowing that every no means the next yes is closer! * You’re energised by fast\-paced work and don’t shy away from change or a challenge * Last but by no means least \- you believe in our mission and want to be part of revolutionising the healthcare industry with us! **What We Offer** At Doctify, we shape careers with purpose. Our benefits are designed to fuel your growth, flexibility, and wellbeing. **🌴 Time off, flexibility \& balance** * 28 days annual leave (25 \+ 3 between Christmas and New Year), earning up to 30 days leave with tenure * 2 weeks of remote working annually (within 3\-hour time zone of HQ) * Hybrid working model * Enhanced Parental Leave * Medicash health cash plan **⭐ Setting you up for success** * Competitive, benchmarked compensation (base salary plus commission) * 3\-month immersive onboarding experience * Ongoing learning through expert\-led sessions, leadership insights, and soft\-skill development * Clear internal mobility pathways to accelerate your career **💙 The Uniquely Doctify Experience** * Daily team huddles to connect, share wins and spark ideas * Regional Lunch Clubs \& team socials powered by our Fun Police * Quarterly Doctifier nominated Impact Awards * Employee referral bonus: £700 (or local equivalent) per hire **🌍 Our Commitment to DEIB** Diversity, equity, inclusion and belonging aren’t just values. They’re at the core of what makes us Uniquely Doctify. These principles shape how we work, how we work, how we build our teams, how we design our policies, and how we bring our mission to life. As a global team, we know that diverse perspectives drive innovation and lead to better outcomes for patients, providers and each other. We’re committed to creating a fair, inclusive environment where everyone is heard, respected and empowered to thrive. We want to ensure that everyone has an equitable and comfortable experience throughout our hiring process. If you require any adjustments, we’re happy to discuss how we can support you. You can contact us at hiring@doctify.com.

Founding Product Ops Associate

Healthtech 1

****We're unlocking access to the NHS, because healthcare is not truly free until it's truly accessible 💙**** The world’s best healthcare, for free. It's not a new idea, it's called the NHS. But the largest healthcare provider is fundamentally broken. Patient satisfaction is at an all time low, and the biggest reason cited is lack of access. So we’re on a mission to fix it with technology that actually works. We're building the front door of UK healthcare, creating a future where one billion NHS appointments are transparent and instantly bookable, and patients are guided to the right service first time using AI. We're developing critical national infrastructure. Today, 26% of GP practices in England use our patient registration software, while one in five GP practices in London use Bookable Search to help new patients find and book appointments seamlessly. Our latest product, Bookable Navigator, extends this vision by automatically booking appointments for existing patients. We operate from within a working GP practice in East London 🏥 We're backed by Y Combinator, Innovate UK and the NHS Clinical Entrepreneur Programme, and were previously ranked the 8th fastest\-growing startup in the UK and 33rd fastest\-growing in Europe 🚀 **⛩️ Our Principles** Exciting challenges lie ahead. Guided by our principles, we’ll meet these challenges with a thoughtful and caring approach. These principles drive everything we do at Healthtech\-1: * 💙 Care deeply * 🏋️‍♀️ Work hard * 🤝 Be your word * 💬 Trust in radical truth and transparency * 🚀 Do your life's best work * 🥳 Find the fun Read more about our principles and our "why" in the Healthtech\-1 Handbook. ****✨ The role**** This is not a traditional Customer Success role. You’ll sit at the centre of product adoption, customer growth, and operational execution and owning the most critical stage of the customer journey and helping turn early traction into long\-term success. If you thrive in fast\-paced environments, enjoy solving problems, and want to play a key role in scaling a HealthTech startup, we’d love to hear from you. **Salary:** Starting at £45,000 \+ equity **Office Location:** \- Stratford (E.London) \- 4 days onsite \& 1 WFH ****🙋‍♀️ What You’ll Be Responsible For**** **Customer Onboarding \& Adoption** * Own onboarding for new customers from initial activation through to successful adoption * Lead consultative onboarding calls via video and phone, focused on customer outcomes rather than simple product walkthroughs * Drive early engagement and ensure customers are actively using the platform * Demonstrate measurable ROI within the first 90 days through improved workflows, adoption, and customer outcomes * Act as the primary point of contact during the early customer lifecycle * Tailor onboarding approaches based on customer needs while balancing efficiency and personalisation **Product Launch \& Growth** * Drive the successful rollout and scaling of new flagship products * Drive upsell opportunities across existing customers and contribute to wider growth targets * Identify and manage early adopter customers to ensure strong activation and retention * Troubleshoot customer issues in real\-time to create a smooth and successful launch experience **Product Operations \& Process Building** * Build and refine onboarding, support, and operational processes from scratch * Use AI tools and automation to improve onboarding, tracking, and internal workflows * Create scalable playbooks and documentation for future product rollouts * Track customer usage, feature adoption, and rollout performance **Customer Insights \& Cross\-Functional Collaboration** * Gather structured and unstructured customer feedback * Translate customer insights into actionable product and operational improvements * Work closely with Product, Engineering, Sales, and Account Management teams to improve customer experience and drive adoption * Identify recurring issues, feature gaps, and opportunities for optimisation ****🎯 What Success Looks Like in your first 3 months**** * Upsell target delivered on time, with strong activation among early adopters * A clear, repeatable onboarding playbook that did not exist before you joined * Product and engineering trust you as the voice of the customer * Retention and usage metrics are being tracked and showing early positive signals **By Month 1: Get up to speed, start onboarding** * Understand the product, the customer base, and where the biggest opportunities are * Map existing customers by upsell readiness and product fit * Shadow customer calls and get hands\-on with all internal tools * Kick off first upsell conversations and launch initial onboardings * Identify and implement 3 quick wins to improve the onboarding experience **By Month 2: Full upsell sprint \- scale outreach and drive activation** * Refine the upsell pitch based on what is working; cut what is not * Scale outreach using AI tooling to automate follow\-ups and personalise at volume * Run structured feedback sessions and write first batch of product improvement tickets **By Month 3: Target hit \- now build for what's next** * Hit the target and make sure customers are using the product to its full potential * Audit the full customer journey and formalise onboarding and support processes * Set up dashboards and tracking for adoption, usage, and churn signals * Design a post\-onboarding check\-in cadence to maintain engagement * Deliver a retrospective: what worked, what did not, and what comes next ****👋 About You**** * 1\+ years experience in a customer\-facing, operational, commercial, or startup environment * Excellent communication skills with confidence running calls and building rapport quickly * Commercially minded with the ability to connect product usage to customer value and outcomes * Highly organised and comfortable managing multiple customers and priorities simultaneously * Energised by fast\-paced environments and excited by solving problems * Proactive, adaptable, and willing to operate as a generalist where needed * Interested in AI, operational efficiency, and helping build scalable systems * Ambitious and motivated to grow quickly within Customer Success, Operations, or Growth * Passionate about improving healthcare through technology **💙 A Bit About Us** 💙 We’re all NHS staff. We’re inside\-outsiders. Trusted with one of the biggest datasets in the world. 🏥 Our office is within a GP practice. This is our unfair advantage. Got a question? Pop down the corridor. Want to learn how your work affects real patients? Pop downstairs to reception. 💪🏼 4 days in the office and 1 day WFH (for most roles). We highly prioritise in\-person communication and prefer candidates who want to work 4\+ days a week in the office. Our anchor days are Mon, Tues, Thurs and Fri. Homemade breakfast and lunch are on the house every day when you're in the office, ensuring you're fuelled for success! 🌀 We work in growth cycles. Every 8 weeks we do the same set of activities. 1 week outside of Business\-as\-Usual to research, strategise, plan our work. 7 weeks to knuckle down and deliver it. 🤝 We’re highly collaborative. One of the benefits of a high trust team is we often work autonomously, but as a team we’re very collaborative by nature. Two heads are often better than one, and we frequently lean on each other to solve problems together. 🤜🏽 We’re backed by industry leaders. We’re on the DigitalHealth.London Accelerator, backed by the NHS Clinical Entrepreneur Program, winners of the London Business School Healthtech Challenge, Innovate UK, and Y Combinator (S23\). **🚀 An opportunity for real upside** 💉 Paid volunteer days. We offer an additional 2 paid days off per year where you can give back to your mission of choice. 🎢 Every 8 weeks we take a day off to socialise as a team. In the past we’ve hiked box hill, raved at All Points East and spent one rainy day at Thorpe park. This works out as 6 working days a year. 📚 Learning budget of £250 annually and time off to spend it \- we care about this; this is flexible and based on need but everyone will receive a yearly allocation towards their continual growth. 🍽️ Homemade breakfast and lunch are on the house when you're in the office, ensuring you're fuelled for success! 🥡 Team takeaways every Monday night 🥗 Health and fitness budget of £60 per month \- see more here 🧘‍♂️ An additional 7 days of paid leave is available if you want to take time to learn how to meditate. 💫 Tooling; You’ll have your choice of operating systems and any additional tools you need to do your best work (e.g. keyboard, additional monitors, mouse etc). If you’re on our Engineering teams you’ll receive the latest MacBook Pro and our Growth \& Ops teams receives a MacBook Air. 🩺 We know health and family come first which is why we have a generous sick leave policy with additional days that can be taken for mental health leave. ✈️ We prioritise time outside of work to bond, once a year we’ll holiday together! Destination chosen by popular vote. In 2025, we spent 8 days in a surf camp in France! 👎 No private medical insurance, because we believe in the NHS and we are here to improve it! 🐥 Parental leave: Post passing probation it is: statutory \- 6 weeks 90% pay then, SMP for 33 weeks; if you've been an employee for a year: 12 weeks 100% pay then, SMP for 27 weeks; and if you have been here for 2 years: 18 weeks 100% pay then, SMP for 21 weeks. This will improve over time. We also include up to £9,000 of childcare contribution for primary caregivers to support a five\-day return where possible. 👪 Fertility leave. We understand how difficult a fertility journey can be. This is wh

Business Development Representative

Featured

Heidi

**Who is Heidi?** Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others. **The Role** We are looking for a Business Development Representative reporting to our Commercial Lead to join our UK GTM and sales team. You will adopt a product led motion to manage the sales cycle from nurturing leads, to upselling and closing whilst being truly clinician obsessed. This role requires a proactive mindset, excellent communication skills, and the ability to thrive in a high\-growth startup environment. You will become an expert in engaging healthcare stakeholders, driving new opportunities, and contributing directly to the sales pipeline. **What You’ll Do** * Manage the early sales lifecycle from lead generation, to nailing demos and uncovering opportunities within our existing product usage. * Adopt a product led sales motion focusing on nurturing and cultivation of bottom up leads. * Identify upsell opportunities learning towards larger clinic groups and health systems with outbound and succinct follow\-up. * Support and contribute to our UK Sales playbook, what works and what doesn’t in your market to help achieve a winning formula. * Collaborate with a broader sales team (US, Aus) in exchanging key learnings, ideas and information to improve ways of working and sales performance. * Where relevant, represent Heidi across various online and offline channels (demos, conferences, networking events, etc.). * Tailor our value proposition to align with the strategic goals of prospect with solution selling approach, attending networking events to drive business development opportunities. * Maintain a pipeline of target accounts and leads, tracking activity to ensure meeting and exceeding sales targets, with regular reporting to the Leadership team and other cross\-functional teams. * Develop a deep understanding of our product, the competitive landscape, and the medical industry. * Build an understanding of complex organisational structures in health, processes who the key decision makers are and how to navigate key stakeholders. **What We Will Look For** * Proven track record in B2B/B2C sales with experience in hyper growth SaaS. * Experience in product led sales motions and building playbooks is desirable * High performing individual contributor whose superpower is cultivating and nurturing leads. * Customer obsessed, building amazing relationships with clinicians, clinics, health systems, hospitals, specialists through to close. * Experience building sales pipeline using data to support and CRM software eg. Hubspot * Highly personable, problem solver with empathy and a solution based approach to selling. * Self\-starter, highly motivated, competitive, driven by hitting numbers and developing deep relationships with commercial sales acumen. * Ability to work autonomously with high levels of accountability to meet customer needs and sales targets. * Someone who is compassionate, has a great sense of humour, a zest for life, is keen to accelerate their career in sales and have fun! Attitude is more important than experience so if you are a hungry, competitive and highly motivated operator who has a knack for problem solving and building relationships, we want to hear from you. **What do we believe in?** Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership. * Live Forever \- Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters. * Practice Ownership \- Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character. * Small Cuts Heal Faster \- Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on. * Make others better \- Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output. Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering. **Why you will flourish with us 🚀?** * Unmatched impact. The opportunity to fast track your startup career and the rare chance to help shape and redefine what healthcare looks like. * Real product momentum. We’re not trying to generate interest, we’re channeling it. * Equity from day one. When Heidi wins, you win. You’ll share directly in the success you help create. * Work alongside world\-class talent. Learn from some of the best engineers and creatives, joining a diverse team. * Growth and balance. Enjoy a £500 personal development budget, dedicated wellness days, and your birthday off to recharge. **Heidi’s commitment to Diversity, Equity and Inclusion** Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all.

Founding Product Engineer - Applied AI

Healthtech 1

****We're unlocking access to the NHS, because healthcare is not truly free until it's truly accessible 💙**** The world’s best healthcare, for free. It's not a new idea, it's called the NHS. But the largest healthcare provider is fundamentally broken. Patient satisfaction is at an all time low, and the biggest reason cited is lack of access. So we’re on a mission to fix it with technology that actually works. We're building the front door of UK healthcare, creating a future where one billion NHS appointments are transparent and instantly bookable, and patients are guided to the right service first time using AI. We're developing critical national infrastructure. Today, 26% of GP practices in England use our patient registration software, while one in five GP practices in London use Bookable Search to help new patients find and book appointments seamlessly. Our latest product, Bookable Navigator, extends this vision by automatically booking appointments for existing patients. We operate from within a working GP practice in East London 🏥 We're backed by Y Combinator, Innovate UK and the NHS Clinical Entrepreneur Programme, and were previously ranked the 8th fastest\-growing startup in the UK and 33rd fastest\-growing in Europe 🚀 **⛩️ Our Principles** Exciting challenges lie ahead. Guided by our principles, we’ll meet these challenges with a thoughtful and caring approach. These principles drive everything we do at Healthtech\-1: * 💙 Care deeply * 🏋️‍♀️ Work hard * 🤝 Be your word * 💬 Trust in radical truth and transparency * 🚀 Do your life's best work * 🥳 Find the fun Read more about our principles and our "why" in the Healthtech\-1 Handbook. **Why this role matters** 35% of NHS staff time is spent on admin. That’s the opportunity. Our first product is already used by 26% of GP practices in England, and we’re now scaling a platform that transforms how patients and clinicians interact with healthcare. As one of our Senior Product Engineers ,you’ll own and shape the experiences used every day by patients and clinicians where performance, clarity, and reliability directly impact care. ****What we’re looking for**** We're reimagining how technology, data, and AI can empower every team across the business. You'll help build the platforms, tooling, and guardrails that enable teams to move faster while maintaining the highest standards of quality, security, and reliability. Our goal is to make it possible for anyone in the company to safely bring ideas to life and see their impact in production. Some of the challenges you'll tackle include: * Designing modern engineering workflows that accelerate delivery, increase autonomy, and improve developer experience across the organisation. * Building shared tools and platforms that make information accessible, discoverable, and actionable for every team. * Connecting knowledge across departments, enabling insights from customer conversations, support interactions, product discussions, and operational meetings to be surfaced whenever and wherever they're needed. * Creating a unified, queryable data ecosystem that breaks down silos and allows people to ask meaningful questions across the entire business. * Leveraging AI and automation to uncover opportunities, identify trends, and surface insights before anyone even knows to ask the question. * Developing systems that amplify the impact of individuals and teams by sharing best practices, highlighting successful approaches, and accelerating the adoption of new ideas across the company. This is an opportunity to work on foundational technology that influences how the entire organisation collaborates, learns, and delivers value to customers **Our Tech Stack:** * Fullstack (Backend leaning): React, TypeScript (core focus) * APIs: Designing and consuming scalable, well\-structured services * Data: Working with production systems and performance considerations * AI: Integrating modern AI models into real\-world healthcare workflows * Experience in scaling product environments or high\-stakes domains (health, finance, infra) is a strong advantage. We’re based inside a GP practice, so you can walk downstairs and see the real\-world impact of your work. **Why join our engineering team:** * Build technology that actually matters at national scale * Solve complex, meaningful problems with real\-world constraints * Work in a high\-performing, product\-led team * Have real ownership, real responsibility, and real impact **💙 A Bit About Us** 💙 We’re all NHS staff. We’re inside\-outsiders. Trusted with one of the biggest datasets in the world. 🏥 Our office is within a GP practice. This is our unfair advantage. Got a question? Pop down the corridor. Want to learn how your work affects real patients? Pop downstairs to reception. 💪🏼 4 days in the office and 1 day WFH (for most roles). We highly prioritise in\-person communication and prefer candidates who want to work 4\+ days a week in the office. Our anchor days are Mon, Tues, Thurs and Fri. Homemade breakfast and lunch are on the house every day when you're in the office, ensuring you're fuelled for success! 🌀 We work in growth cycles. Every 8 weeks we do the same set of activities. 1 week outside of Business\-as\-Usual to research, strategise, plan our work. 7 weeks to knuckle down and deliver it. 🤝 We’re highly collaborative. One of the benefits of a high trust team is we often work autonomously, but as a team we’re very collaborative by nature. Two heads are often better than one, and we frequently lean on each other to solve problems together. 🤜🏽 We’re backed by industry leaders. We’re on the DigitalHealth.London Accelerator, backed by the NHS Clinical Entrepreneur Program, winners of the London Business School Healthtech Challenge, Innovate UK, and Y Combinator (S23\). **🚀 An opportunity for real upside** 💉 Paid volunteer days. We offer an additional 2 paid days off per year where you can give back to your mission of choice. 🎢 Every 8 weeks we take a day off to socialise as a team. In the past we’ve hiked box hill, raved at All Points East and spent one rainy day at Thorpe park. This works out as 6 working days a year. 📚 Learning budget of £250 annually and time off to spend it \- we care about this; this is flexible and based on need but everyone will receive a yearly allocation towards their continual growth. 🍽️ Homemade breakfast and lunch are on the house when you're in the office, ensuring you're fuelled for success! 🥡 Team takeaways every Monday night 🥗 Health and fitness budget of £60 per month \- see more here 🧘‍♂️ An additional 7 days of paid leave is available if you want to take time to learn how to meditate. 💫 Tooling; You’ll have your choice of operating systems and any additional tools you need to do your best work (e.g. keyboard, additional monitors, mouse etc). If you’re on our Engineering teams you’ll receive the latest MacBook Pro and our Growth \& Ops teams receives a MacBook Air. 🩺 We know health and family come first which is why we have a generous sick leave policy with additional days that can be taken for mental health leave. ✈️ We prioritise time outside of work to bond, once a year we’ll holiday together! Destination chosen by popular vote. In 2025, we spent 8 days in a surf camp in France! 👎 No private medical insurance, because we believe in the NHS and we are here to improve it! 🐥 Parental leave: Post passing probation it is: statutory \- 6 weeks 90% pay then, SMP for 33 weeks; if you've been an employee for a year: 12 weeks 100% pay then, SMP for 27 weeks; and if you have been here for 2 years: 18 weeks 100% pay then, SMP for 21 weeks. This will improve over time. We also include up to £9,000 of childcare contribution for primary caregivers to support a five\-day return where possible. 👪 Fertility leave. We understand how difficult a fertility journey can be. This is why we give an extra 5 days off per year if you or your partner are going through fertility treatment. 🐖 Pension \- We operate a standard 3% employer contribution and employees auto\-contribute 5% of their salary. We use Nest as our provider. 🏡 Local living benefit \- A one\-off benefit to support living closer to the office: £5,000 if you live within a 30\-minute walk, or £2,500 within a 30\-minute bike. It is optional, available immediately on signing, and not linked to performance or progression. 🚕 If you choose to work late in the office, you can expense dinner after 7pm and an Uber home after 9pm, or earlier if you feel unsafe travelling in the dark. This is optional and about wellbeing, not performance or expectations. ⛵️And of course, an adventure of a lifetime! **🌈 Inclusive \& Diverse by Design** We care about building a product that is loved and a culture that is rich in perspectives, experiences, and backgrounds. Our team represents more than ten different cultures. We come together every lunch time for a home cooked meal, rotated among team members! We want everyone in our team to know that they belong. We are purposeful about this and are proactively building a company that is inclusive of all people; from race, religion, sex, sexual orientation, gender identity, age, neurodiversity, disability, colour, and national origin \- essentially every type of diversity. We don’t just want people who fit in, we want them to fit together. We're active in continually improving the way we make this happen. Compensation Range: £90K \- £130K

Senior Software Engineer

Healthtech 1

****We're unlocking access to the NHS, because healthcare is not truly free until it's truly accessible 💙**** The world’s best healthcare, for free. It's not a new idea, it's called the NHS. But the largest healthcare provider is fundamentally broken. Patient satisfaction is at an all time low, and the biggest reason cited is lack of access. So we’re on a mission to fix it with technology that actually works. We're building the front door of UK healthcare, creating a future where one billion NHS appointments are transparent and instantly bookable, and patients are guided to the right service first time using AI. We're developing critical national infrastructure. Today, 26% of GP practices in England use our patient registration software, while one in five GP practices in London use Bookable Search to help new patients find and book appointments seamlessly. Our latest product, Bookable Navigator, extends this vision by automatically booking appointments for existing patients. We operate from within a working GP practice in East London 🏥 We're backed by Y Combinator, Innovate UK and the NHS Clinical Entrepreneur Programme, and were previously ranked the 8th fastest\-growing startup in the UK and 33rd fastest\-growing in Europe 🚀 **⛩️ Our Principles** Exciting challenges lie ahead. Guided by our principles, we’ll meet these challenges with a thoughtful and caring approach. These principles drive everything we do at Healthtech\-1: * 💙 Care deeply * 🏋️‍♀️ Work hard * 🤝 Be your word * 💬 Trust in radical truth and transparency * 🚀 Do your life's best work * 🥳 Find the fun Read more about our principles and our "why" in the Healthtech\-1 Handbook. ****What we’re looking for**** This is for a product\-minded full stack senior software engineer who wants to move with extreme urgency and have complete autonomy. You'll help build and scale our product, working across teams and directly with our customers. What we're looking for: * You are operating at a senior or lead level and have 5\+ years of experience, with expertise in React and TypeScript * You’ve experienced a startup or scale up especially at an early stage. You’ve been part of a small squad of high performing engineers and you weren’t just “one of many” * You may have a founders/entrepreneurial mindset or have been a technical founder yourself and get the early stage growth journey * You pride yourself on producing high quality code which scales effectively into different environments * You feel accountable for the end\-to\-end solution and can build our product which can handle various NHS "oddities" * You understand and mitigate the risks of distributed systems, ensuring code that is failsafe even in the cases where things go wrong * You thrive with autonomy, responsibility, and building things that truly matter. **Tech environment** * Fullstack (Backend leaning): TypeScript or similar * APIs: Designing and consuming scalable, well\-structured services * Data: Working with production systems and performance considerations * Experience in scaling product environments or high\-stakes domains (health, finance, infra) is a strong advantage. **What Success Looks Like** * You ship intuitive, high\-quality user experiences that clinicians and patients rely on daily * You influence product direction, not just implementation * You identify and solve performance and usability challenges before they become problems * You become a trusted voice across engineering, product, and design * The team delivers faster and better because of you! **Whats on Offer:** **Salary:** £90\-125,000k \+ equity **Location:** London (Stratford) \- Onsite 4 days **💙 A Bit About Us** 💙 We’re all NHS staff. We’re inside\-outsiders. Trusted with one of the biggest datasets in the world. 🏥 Our office is within a GP practice. This is our unfair advantage. Got a question? Pop down the corridor. Want to learn how your work affects real patients? Pop downstairs to reception. 💪🏼 4 days in the office and 1 day WFH (for most roles). We highly prioritise in\-person communication and prefer candidates who want to work 4\+ days a week in the office. Our anchor days are Mon, Tues, Thurs and Fri. Homemade breakfast and lunch are on the house every day when you're in the office, ensuring you're fuelled for success! 🌀 We work in growth cycles. Every 8 weeks we do the same set of activities. 1 week outside of Business\-as\-Usual to research, strategise, plan our work. 7 weeks to knuckle down and deliver it. 🤝 We’re highly collaborative. One of the benefits of a high trust team is we often work autonomously, but as a team we’re very collaborative by nature. Two heads are often better than one, and we frequently lean on each other to solve problems together. 🤜🏽 We’re backed by industry leaders. We’re on the DigitalHealth.London Accelerator, backed by the NHS Clinical Entrepreneur Program, winners of the London Business School Healthtech Challenge, Innovate UK, and Y Combinator (S23\). **🚀 An opportunity for real upside** 💉 Paid volunteer days. We offer an additional 2 paid days off per year where you can give back to your mission of choice. 🎢 Every 8 weeks we take a day off to socialise as a team. In the past we’ve hiked box hill, raved at All Points East and spent one rainy day at Thorpe park. This works out as 6 working days a year. 📚 Learning budget of £250 annually and time off to spend it \- we care about this; this is flexible and based on need but everyone will receive a yearly allocation towards their continual growth. 🍽️ Homemade breakfast and lunch are on the house when you're in the office, ensuring you're fuelled for success! 🥡 Team takeaways every Monday night 🥗 Health and fitness budget of £60 per month \- see more here 🧘‍♂️ An additional 7 days of paid leave is available if you want to take time to learn how to meditate. 💫 Tooling; You’ll have your choice of operating systems and any additional tools you need to do your best work (e.g. keyboard, additional monitors, mouse etc). If you’re on our Engineering teams you’ll receive the latest MacBook Pro and our Growth \& Ops teams receives a MacBook Air. 🩺 We know health and family come first which is why we have a generous sick leave policy with additional days that can be taken for mental health leave. ✈️ We prioritise time outside of work to bond, once a year we’ll holiday together! Destination chosen by popular vote. In 2025, we spent 8 days in a surf camp in France! 👎 No private medical insurance, because we believe in the NHS and we are here to improve it! 🐥 Parental leave: Post passing probation it is: statutory \- 6 weeks 90% pay then, SMP for 33 weeks; if you've been an employee for a year: 12 weeks 100% pay then, SMP for 27 weeks; and if you have been here for 2 years: 18 weeks 100% pay then, SMP for 21 weeks. This will improve over time. We also include up to £9,000 of childcare contribution for primary caregivers to support a five\-day return where possible. 👪 Fertility leave. We understand how difficult a fertility journey can be. This is why we give an extra 5 days off per year if you or your partner are going through fertility treatment. 🐖 Pension \- We operate a standard 3% employer contribution and employees auto\-contribute 5% of their salary. We use Nest as our provider. 🏡 Local living benefit \- A one\-off benefit to support living closer to the office: £5,000 if you live within a 30\-minute walk, or £2,500 within a 30\-minute bike. It is optional, available immediately on signing, and not linked to performance or progression. 🚕 If you choose to work late in the office, you can expense dinner after 7pm and an Uber home after 9pm, or earlier if you feel unsafe travelling in the dark. This is optional and about wellbeing, not performance or expectations. ⛵️And of course, an adventure of a lifetime! **🌈 Inclusive \& Diverse by Design** We care about building a product that is loved and a culture that is rich in perspectives, experiences, and backgrounds. Our team represents more than ten different cultures. We come together every lunch time for a home cooked meal, rotated among team members! We want everyone in our team to know that they belong. We are purposeful about this and are proactively building a company that is inclusive of all people; from race, religion, sex, sexual orientation, gender identity, age, neurodiversity, disability, colour, and national origin \- essentially every type of diversity. We don’t just want people who fit in, we want them to fit together. We're active in continually improving the way we make this happen.

Director, Rare Disease Network

LifeArc

**Job Title: Director, Rare Disease Network** **Location: London** **Job Type: Permanent with a hybrid working environment** Please note \- we will be accepting applications until COP July 17th *Agencies: We will only work with recruitment partners on our preferred supplier list and will not engage with speculative CVs submitted.* Are you passionate about making life science life changing and delivering impact for patients? We want to hear from you. **About the role:** Embedded into LifeArc’s Ecosystem department, this new role will lead the delivery of rare disease portfolios and programmes, with the primary focus being on the LifeArc Rare Therapies Launch Pad (LifeArc RTLP), a high\-profile, strategic initiative aimed at accelerating development, delivery and access to rare disease individualised therapies. The successful candidate will contribute to the development and execution of the Ecosystem rare disease strategy, working in close collaboration with other leaders across the organisation. The role provides leadership across complex, multi\-partner portfolios, with a focus on driving high\-profile, external, major rare disease ecosystem programmes and strategic partnerships, spanning rare disease therapeutic development, clinical trial delivery, regulation, market access, policy and data. The role will ensure delivery is coordinated, high quality, and aligned to organisational priorities and LifeArc’s capabilities embedded in the preclinical and clinical departments. Through strong scientific, stakeholder, and delivery leadership, the role supports translation of strategy into impactful outcomes for people living with rare diseases. **About you:** **Key responsibilities include:** * Contributing to the development of the Ecosystem rare disease strategy with a focus on the LifeArc RTLP programme, translating strategic direction into clear priorities and delivery plans * Leading the delivery of the LifeArc RTLP and other complex portfolios and programmes, as relevant, ensuring timelines, quality standards, milestones, and outputs are achieved * Providing portfolio\-level leadership, aligning activity across multiple programmes, workstreams, and partners * Overseeing and assuring portfolio and programme performance, proactively managing risks, dependencies, and trade\-offs * Developing and overseeing portfolio plans, budgets, and resource allocation, ensuring the effective use of internal and external capabilities * Identifying and developing new opportunities and collaborations, preparing proposals and business cases to enable impact * Building and maintaining strong external partnerships, acting as a credible ambassador and representing LifeArc in relevant forums * Providing effective governance and decision support, ensuring clear reporting, performance tracking, and engagement with decision\-making bodies * Leading and developing teams through line and/or matrix leadership, fostering a high\-performing and collaborative environment * Working closely with other LifeArc leaders across functions and departments to ensure alignment and integration across the Ecosystem, Clinical and Preclinical portfolios particularly in relation to the strategic position and operational delivery of the LifeArc RTLP. * Driving continuous improvement of delivery, strengthening processes, ways of working, and portfolio effectiveness * Acting as a role model for LifeArc’s principles and behaviour **Essential experience required:** * Extensive experience in biomedical, life sciences, or translational and clinical research environments, including experience of driving and influencing innovation in research policy * Demonstrated ability to lead complex portfolios and multi\-partner programmes relevant to rare disease * Experience in portfolio planning, performance management, delivery oversight, and governance of complex large, multi\-partners programmes * Strong experience of matrix and team leadership, including line management * Proven ability to build and sustain strategic partnerships, internally and externally * Strong scientific, strategic, and analytical capability, with the ability to operate at both detail and portfolio level * Excellent communication, influencing, and stakeholder engagement skills, including with senior leaders and in research policy **Desirable:** * Experience of rare disease research and innovation, in the context of therapeutic development and market access, is highly desirable * Experience of research delivery in the NHS setting is highly desirable **Education:** * PhD, MD, MSc (or equivalent) in a scientific discipline of relevance (biomedical, life sciences, or related discipline) **Skills \& abilities:** * Strong portfolio leadership capability, managing complex, multi\-programme delivery * Ability to translate strategy into execution, aligning priorities, resources, and delivery * Understanding of research funding and sustainability models, with relevant knowledge of this applied to rare disease being an advantage * Highly effective leadership and influence in matrix environments * Advanced planning, prioritisation, and organisational skills * Strong risk management, judgement, and decision\-making capability * Clear and confident communication across scientific, operational, strategic and senior stakeholder audiences, including government and civil service representatives * High level of scientific credibility and critical thinking * Adaptable, resilient, and able to operate in dynamic, complex environments **About us:** LifeArc is a not\-for\-profit life science organisation, leading the way for change in rare diseases in the UK and supporting promising initiatives in global health. We seek out research in areas of unmet need that has great potential, providing support to help it become breakthroughs that change lives. The Ecosystem department, where this role will be based, focuses on strengthening the life science ecosystem by forming and facilitating effective partnerships, expanding capabilities, scaling capacity for research and innovation, shaping national and global conversations, and addressing system barriers through innovative pathways to innovation and adoption. **What we can offer you:** Focused on finding life changing solutions for underserved patients, our people thrive in an inclusive, and supportive environment that prioritises their health and wellbeing. Our multidisciplinary approach guarantees our people growth opportunities, while our culture of innovation and collaboration drives the impact we make delivering on our purpose of ‘putting patients at the centre of everything we do’. LifeArc is committed to making our recruitment practices as inclusive as possible and developing a culture that values differences. As a Disability Confident Employer, we guarantee an interview to candidates with a disability or long\-term health condition who meet the essential criteria for the role. Please note that in certain situations, such as high volumes of applications, it may not be practical to interview all eligible candidates. In these cases, we may need to select those who best meet the essential criteria. (At LifeArc, the Disability Confident Scheme’s ‘minimum criteria’ is referred to as ‘essential criteria’) Salary will be determined by qualifications and experience along with other exceptional benefits. Because we understand everyone has different requirements, our flexible benefits allow you to choose those which are important to you. Our pension scheme offers employer contributions of up to 12%, private health insurance, and annual leave of 31 days PLUS bank holidays. Don’t meet every single requirement? Studies have shown that women and people from minority ethnic backgrounds, for example, are less likely to apply to jobs unless they meet every single qualification. At LifeArc we are dedicated to building a diverse, inclusive, and authentic workplace, so whatever your background or lived experience, if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Our top priority is finding the best candidate, and you may be just right for this or other roles. We all have potential. At LifeArc, you’ll discover what you can really do with it.

Culture and Talent Co-ordinator

LifeArc

**Job Title: Culture and Talent Co\-ordinator** **Location: London** **Job Type: Permanent with a hybrid working environment** Please note: we will be accepting applications until COP on July 14th 2026 *Agencies: We will only work with recruitment partners on our preferred supplier list and will not engage with speculative CVs submitted.* Are you passionate about making life science life changing and delivering impact for patients? We want to hear from you. **About the role:** The Culture and Talent Co\-ordinator play a key role in supporting the organisation’s Culture, training and development activities. This role ensures the effective running of an efficient, professional, and inclusive service. This role provides high\-quality coordination and administrative support across the employee lifecycle, ensuring the effective delivery of programmes that enhance the employee experience, organisational culture, and talent development. The postholder will work closely with the Culture \& Talent team, HR Business Partners, and wider stakeholders to ensure activities are delivered efficiently, data is maintained accurately, and colleagues receive a positive and consistent experience. **About you:** **Key responsibilities include:** **Culture \& Engagement** * Contribute to the planning and delivery of organisational culture and engagement activities, including staff surveys, engagement initiatives, culture campaigns * Help coordinate action planning processes following employee feedback * Maintaining trackers and support communications and reporting on engagement activity and outcomes * Support the delivery of initiatives that build inclusion, wellbeing and belonging * Work closely with our internal networks to plan and deliver events, campaigns and awareness initiatives **Talent \& Development Coordination** * Coordinate activities for talent programmes, including emerging talent, leadership development and succession planning * Arrange scheduling, logistics and communications for learning and development activities * Maintain accurate records of participation, feedback and programme outcomes * Assist in tracking development plans and talent data where required **Onboarding Support** * Coordinate onboarding activities to ensure a smooth and welcoming experience for new starters * Prepare induction materials and arrange sessions where required * Contribute to culture and employer brand activity * Collate feedback and data, and prepare reports **Data, Reporting \& Systems** * Maintain accurate data across HR systems, including Culture Amp, ATS and internal trackers * Prepare regular reports on engagement, culture and talent metrics * Ensuring that data is handled in line with GDPR and organisational standards * Identifying opportunities to improve processes, reporting and data quality **Coordination \& Stakeholder Support** * Acting as a key point of contact for general queries relating to culture, engagement and talent initiatives * Coordinating meetings, workshops and events including booking rooms, logistics, materials * Supporting with communications and materials for internal campaigns and programmes * Working collaboratively across HR and the wider organisation to ensure aligned delivery **Essential experience required:** * Experience of working in a fast paced, delivery focussed in\-house team * Strong organisational and administrative skills, with the ability to manage multiple priorities effectively * Excellent communication and interpersonal skills, with the ability to build positive working relationships * Experience coordinating training, events and staff engagement activities * Strong attention to detail, with the ability to handle confidential information appropriately * Confident user of Microsoft Office tools, including Outlook, Excel and PowerPoint * Experience working with data and/or HR systems * A commitment to providing an inclusive, positive and professional experience for colleagues, candidates and hiring managers **Desirable:** * Experience of working in Life Sciences, Pharmaceuticals, Biotech, charity, or not\-for\-profit organisation **Education:** * Educated to A\-level standard or equivalent, or able to demonstrate relevant experience in culture and talent, HR administration or a similar people\-focused role * Relevant vocational qualifications or HR training would be an advantage **Skills \& abilities:** * Strong commitment to the organisation’s mission and principles * Collaborative and service\-oriented approach * Ability to work independently and proactively, and at pace * Professional and compassionate approach when engaging with stakeholders * Able to work with ambiguity, and see change as an opportunity * Delivery focussed * Strong attention to detail **About us:** LifeArc is a not\-for\-profit life science organisation, leading the way for change in rare diseases in the UK and supporting promising initiatives in global health. We seek out research in areas of unmet need that has great potential, providing support to help it become breakthroughs that change lives. **What we can offer you:** Focused on finding life changing solutions for underserved patients, our people thrive in an inclusive, and supportive environment that prioritises their health and wellbeing. Our multidisciplinary approach guarantees our people growth opportunities, while our culture of innovation and collaboration drives the impact we make delivering on our purpose of ‘putting patients at the centre of everything we do’. LifeArc is committed to making our recruitment practices as inclusive as possible and developing a culture that values differences. As a Disability Confident Employer, we guarantee an interview to candidates with a disability or long\-term health condition who meet the essential criteria for the role. Please note that in certain situations, such as high volumes of applications, it may not be practical to interview all eligible candidates. In these cases, we may need to select those who best meet the essential criteria. (At LifeArc, the Disability Confident Scheme’s ‘minimum criteria’ is referred to as ‘essential criteria’) Salary will be determined by qualifications and experience along with other exceptional benefits. Because we understand everyone has different requirements, our flexible benefits allow you to choose those which are important to you. Our pension scheme offers employer contributions of up to 12%, private health insurance, and annual leave of 31 days PLUS bank holidays. Don’t meet every single requirement? Studies have shown that women and people from minority ethnic backgrounds, for example, are less likely to apply to jobs unless they meet every single qualification. At LifeArc we are dedicated to building a diverse, inclusive, and authentic workplace, so whatever your background or lived experience, if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Our top priority is finding the best candidate, and you may be just right for this or other roles. We all have potential. At LifeArc, you’ll discover what you can really do with it.

Director, Preclinical Strategy and Portfolio, Diagnostics

LifeArc

**Job Title:** Director, Preclinical Strategy and Portfolio, Diagnostics **Location:** London **Job Type:** Full\-time, Permanent, hybrid working environment. *Agencies: We will only work with recruitment partners on our preferred supplier list and will not engage with speculative CVs submitted.* Are you passionate about making life science life changing and delivering impact for patients? We want to hear from you. **About the role:** As Director of Diagnostics, you will define and lead the organisation’s diagnostics strategy across rare diseases and anti\-infectives, with a focus on translating cutting\-edge scientific innovation/biomarker identification into clinically deployable, regulatory\-compliant diagnostic solutions. This role is central to enabling early detection of disease, patient selection using precision medicine approaches, and real\-world implementation across healthcare systems. You will operate at the interface of science, preclinical development, regulatory strategy/clinical testing, and external partnerships, shaping a high\-impact diagnostics portfolio aligned to therapeutic pipelines and unmet patient need in LifeArc’s focus areas. **Key responsibilities:** * Lead end\-to\-end **programme and portfolio delivery** for preclinical diagnostic development, aligning strategic priorities with LifeArc’s mission and ensuring multiple programmes are executed on time, within budget, and to high scientific standards, with clear plans, milestones, and pathways to clinical implementation. * **Provide strategic leadership across the portfolio** , shaping prioritisation and decision‑making to ensure scientific focus, resource allocation, and programme progression align with organisational strategy and maximise patient impact. * **Lead scientific excellence and translational strategy across diagnostic programmes** , providing expert guidance to translate innovation into high\-impact solutions, establishing end\-to\-end development strategies (biomarker to implementation), and ensuring rigorous, high\-quality, and forward\-looking scientific delivery aligned to external advances. * **Lead governance, committee participation, and external engagement** , providing expert oversight on programme performance and investment decisions, supporting due diligence and partnerships, and representing LifeArc externally to build strategic networks and promote its scientific portfolio. * **Lead and develop high\-performing teams while fostering an inclusive, collaborative culture** , providing clear direction, supporting professional growth, and role\-modelling LifeArc’s values to drive excellence and a strong delivery mindset. **Essential experience required:** * Significant leadership experience in diagnostics development, ideally in biotech, pharma, or translational research environments. * Proven track record of leading and delivering diagnostic programmes from assay development through to clinical validation and implementation. * Deep experience in at least one of Rare disease diagnostics or anti\-infective diagnostics (e.g. microbiology, AMR, Molecular pathogen detection) * Strong understanding of diagnostic regulatory and QMS/compliance frameworks (e.g. UKCA, IVDR and FDA pathways including CDx and LDT, ISO 13485\) * Substantial experience of integrating diagnostics into therapeutic development and/or clinical trials * Experience leading, managing and resourcing portfolios with multiple stakeholders, including external partners and as part of collaborations or consortia. * Significant experience as a line manager, encompassing performance and goal setting and the successful development of team members. * Excellent stakeholder management skills with proven ability to work with senior R\&D leaders, Board and Executive Level. * Experience as a respected leader in the diagnostics field with a mature network in the UK and internationally. **Desired experience:** * Experience with host\-response biomarkers and/or multi\-omic diagnostics. * Exposure to population\-scale or decentralised diagnostic approaches (e.g. home sampling, screening programmes). * Experience working within or alongside UK healthcare infrastructure. * Prior experience in companion diagnostics co\-development with therapeutics. **Education and/or Certifications:** * PhD in a life science discipline, preferably with additional relevant post\-doctoral research experience. **Skills \& abilities:** * Sharing knowledge of, and contributing to, current scientific literature and development within the area of expertise. * Strategic thinker with the ability to translate scientific innovation into impactful diagnostic solutions. * Ability to inspire direct reports and cross\-functional teams, influence stakeholders, and drive strategic initiatives. * Deep scientific excellence, critical and analytical thinking, experienced problem solver. * Skilled at building relationships and fostering cross\-functional teamwork in a matrix environment. * Ability to align scientific priorities with organisational goals and anticipate future needs. * Exceptional planning skills and execution of projects with a delivery mindset and excellence attention to detail. **About us:** LifeArc is a not\-for\-profit life science organisation, leading the way for change in rare diseases in the UK and supporting promising initiatives in global health. We seek out research in areas of unmet need that has great potential, providing support to help it become breakthroughs that change lives. **What we can offer you:** Focused on finding life changing solutions for underserved patients, our people thrive in an inclusive, and supportive environment that prioritises their health and wellbeing. Our multidisciplinary approach guarantees our people growth opportunities, while our culture of innovation and collaboration drives the impact we make delivering on our purpose of ‘putting patients at the centre of everything we do’. LifeArc is committed to making our recruitment practices as inclusive as possible and developing a culture that values differences. As a Disability Confident Employer, we guarantee an interview to candidates with a disability or long\-term health condition who meet the essential criteria for the role. Please note that in certain situations, such as high volumes of applications, it may not be practical to interview all eligible candidates. In these cases, we may need to select those who best meet the essential criteria. (At LifeArc, the Disability Confident Scheme’s ‘minimum criteria’ is referred to as ‘essential criteria’) Salary will be determined by qualifications and experience along with other exceptional benefits. Because we understand everyone has different requirements, our flexible benefits allow you to choose those which are important to you. Our pension scheme offers employer contributions of up to 12%, private health insurance, and annual leave of 31 days PLUS bank holidays. Don’t meet every single requirement? Studies have shown that women and people from minority ethnic backgrounds, for example, are less likely to apply to jobs unless they meet every single qualification. At LifeArc we are dedicated to building a diverse, inclusive, and authentic workplace, so whatever your background or lived experience, if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Our top priority is finding the best candidate, and you may be just right for this or other roles. We all have potential. At LifeArc, you’ll discover what you can really do with it.

Enterprise Account Executive

Heidi

**Who are Heidi?** Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others. **The Role** We're seeking an exceptional Account Executive to join our commercial team as a key sales operator in the UK market. Your mission will be to win trust\-wide deployments of Heidi by building conviction with clinicians, operational leaders, and executives. This role is for a high\-agency player\-coach who can take ownership of complex sales cycles, build deep stakeholder alignment, and create strategic urgency around AI\-enabled care. You’ll be selling a proven product into a market that’s hungry for change \- but success will depend on navigating NHS decision structures with nuance and rigour. You must have a winning track record in software sales, ideally a deep understanding of the healthcare landscape matched with a killer instinct for enterprise sales. You'll be leading by example and will play a critical role in shaping our enterprise GTM efforts in collaboration with our UK and global revenue leadership team. **What You’ll Do** * Own and drive enterprise sales within NHS trusts. * Lead by example as a high\-performing individual contributor, setting a benchmark for rigour, velocity, and clinical\-commercial empathy throughout the sales process. * Build and sustain a strategic pipeline, combining usage\-driven signals, outbound engagement, and market intelligence to prioritise the right stakeholders and entry points. * Deploy consultative, solutions\-led sales techniques to uncover trust\-specific pain points \- whether workforce fatigue, backlog pressures, or AI strategy \- and shape Heidi’s positioning accordingly. * Deliver compelling demos and presentations to clinicians, digital leaders, and executives, translating technical capabilities into trust\-wide impact. * Collaborate closely with cross\-functional teams \- especially Deployment, Product, and Clinical Ops \- to ensure trust needs are met pre\- and post\-sale, and to unblock adoption friction. * Stay ahead of the curve on NHS policy shifts, AI governance, competitive movements, and emerging clinical trends \- feeding structured insight back into Heidi’s UK strategy. **What We Will Look For** * A minimum of 3\- 5\+ years of experience in software sales with ARR \>£100k minimum, ideally in the healthcare industry but not essential. * Proven track record of exceeding sales targets and managing complex enterprise sales cycles with high ownership and urgency. * Operates independently in a lean hyper\-speed team with excellent communication and negotiation skills, with the ability to build deep trust with senior healthcare stakeholders. * Acts as a mentor to up and coming sales team members, sharing knowledge and expertise. * Strong problem\-solving skills and the ability to navigate complex sales processes to deliver results. * Highly autonomous, high ownership, self\-motivated and results\-driven, with the ability to thrive in a fast\-paced startup environment. **What do we believe in?** We create unconventional solutions to difficult problems and we build them fast. We want you to set impossible goals and make them happen, think landing a rocket but the medical version. * You'll be surrounded by a world\-class team of engineers, medicos and designers to do your best work, inspired by our shared beliefs: + We will stop at nothing to improve patient care across the world. + We design user experiences for joy and ship them fast. + We make decisions in a flat hierarchy that prioritises the truth over rank. + We provide the resources for people to succeed and give them the freedom to do it. **Why you should join Heidi 🚀** * Real product momentum. We're not trying to generate interest, we're channeling it. * Equity from day one. When Heidi wins, you win. You'll share directly in the success you help create. * Unmatched impact. Play a pivotal role at a critical growth moment \- working on a product that delivers tangible, real\-world value to clinicians and patients every day. * Work alongside world\-class talent. Join a team of operators and builders who've scaled unicorns. * Your health, covered. Comprehensive private medical and dental cover through Bupa, plus 24/7 mental health, coaching and wellbeing support through Sonder and a £100/month Healthy Heidi’s stipend. * Global parental leave. 26 weeks paid for primary carers and 18 weeks for secondary carers, subject to eligibility. * Fertility support. £7,000 one\-off payment, eligibility applies. * Learning \& development. £700 per year for courses, books, memberships, conferences and more. * Home office budget of £500 one\-off to set up a workspace you actually want to work in. * Recharge days after major milestones and busy periods so you can reset and come back strong. * Work from anywhere for up to 4 weeks per year, wherever the world takes you. * Clinical leave. 10 days per year for eligible clinical roles to maintain accreditation and requirements. * Flexibility that works. A hybrid environment, with 3 days in the office. **Heidi’s commitment to Diversity, Equity and Inclusion** Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all.

FP&A Manager - 12 Month FTC (Maternity Cover)

HeliosX Group

Ready to revolutionize healthcare, making it faster and more accessible than ever before? **How We Started** Founded in 2013 by Dwayne D’Souza, HeliosX was built on a simple but powerful idea: healthcare should be easier to access, faster to receive, and centred around the individual. From day one, we’ve grown without external funding; scaling profitably through technology, disciplined execution, and deep medical expertise. What started as a challenger idea has become one of the most significant healthcare platforms operating globally today. **Where We Are Now** We’ve earned the trust of millions of people worldwide through category\-leading products and well\-known brands, including MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A key driver of our success is vertical integration; we operate our own manufacturing and proprietary products, led by in\-house medical teams, researchers, and pharmacists at the top of their fields. In 2025, HeliosX treated more than 1\.7 million patients globally and reached £781m in revenue, representing \+337% year\-on\-year growth and cementing our position as the clear market leader in the UK. That growth translates into real\-world outcomes: our weight\-loss treatments helped patients lose 8\.5 million kilograms of excess weight in 2025 alone, contributing to an estimated 1,300 fewer cardiac events. This is growth with measurable, life\-changing impact at scale. Today, we operate across four international markets, with successful launches in Germany and Canada and continued expansion in the US. We were also recently recognised in the Sunday Times Top 100 fastest\-growing tech companies, further validation of both our momentum and our ambition. **Where We’re Going** 2026 is a step\-change year. Our ambition is to reach £1\.6bn in revenue, expand from four to eight global markets and significantly broaden our condition and treatment portfolio. Over the coming years, you’ll help shape HeliosX into a truly world\-leading healthcare partner; one that combines scale, speed, and clinical rigour to redefine how personalised care is delivered. Joining HeliosX now means building systems, teams, and products that will define the next decade of digital healthcare, and doing work that genuinely improves lives, at global scale. **There’s never been a more exciting time to join HeliosX. Come be a part of making our dream of easier and faster healthcare a reality!** **About The Role** We're looking for an FP\&A Manager to lead a team of two analysts and serve as the trusted finance partner for our COO's leadership team and operational squads. You'll own cost\-to\-serve reporting, forecasting, and budgeting across a diverse portfolio, turning complex financial data into clear, actionable insights that drive real business decisions. As comfortable presenting to the board as you are working alongside operational teams, you'll bring commercial rigour, pragmatic challenge, and a drive to continuously improve the way we work. This is a 12 Month FTC requiring people to attend the office in Central London 2 days a week. **What You'll Be Doing** * Lead and develop a team of two FP\&A analysts. Setting technical standards, coaching on financial judgement and building out the operations FP\&A capacity into the go\-to partner for the COO’s leadership team \& operational squads in product ops. * Leading team to deliver accurate and timely weekly CtS reporting showing key drivers to performance, ideally through optimised processes through automated reporting utilising AI where appropriate * Ownership for the team delivering robust, understood and challenging targets across multiple cost P\&L lines. Including all cost to serve, central expenses and CAPEX. * Contribute to wider FP\&A \& wider Finance team goals, supporting cross\-team projects. * Partner COO and operations team on executing initiatives to drive real business value. * FP\&A lead for Operations strategic pods \& operations squads. Providing exceptional business partnering to the squad and acting as a trusted advisor on decision making and prioritisation calls. Executing commercial, financial and pragmatism in recommendations and challenge. * Lead and shape monthly forecasting across cost to serve metrics across a diverse portfolio including multiple geographies, brands and treatment types. Drive unit economic insight that informs pricing, supplier negotiations and operational investment prioritisation \& decisions. * Support prioritisation of key projects in partnered areas. * Maximise the impact of team outputs by adapting communication style for diverse stakeholder groups, including the Executive Leadership Team (ELT), the board, operational leadership, and the broader operational team. * Own P\&L narrative for cost to serve. Lead the senior FP\&A ops analyst at month end ensuring they produce high quality variance analysis and translating this into actionable insights for the COO’s Ops leadership team. **Who You Are** * 6\+ years PQE working in a commercial finance or consulting environment. * Strong data literacy and manipulation skills, comfortable working with large data sets. * Proven track record of cross functional collaboration and project delivery. * Demonstrated ability in forecasting and quantitative problem\-solving, with the ability to communicate simply and candidly. * Experience navigating ambiguity, and self\-motivated to deliver autonomously. * Relevant experience of working with an online D2C business model preferred. * Commercially minded finance leader able to translate complex data into actionable insight for non finance executives. * Good functional understanding of financial and BI systems and tools. * Strong stakeholder management, people management, and mentoring skills. **Why work with us?** At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission \- but we need more talented folks to join us, if we want to achieve our global ambitions! Aside from working with our all\-star team, here are the other benefits of coming on board: * 25 Days Holiday (\+ all the usual Bank Holidays) * Private health insurance, along with extra dental and eye care cover * Employee Pension with Smart Pension * Enhanced parental leave * Cycle\-to\-work Scheme * Electric Car Scheme * Free Dermatica and MedExpress products every month, as well as family discounts * Home office allowance * Access to a Headspace subscription, discounted gym memberships, and a learning and development budget

Tech Lead

Numan

**About Numan** Founded in 2018, we’ve already grown to be a 300\+ team distributed across the globe, united by a singular mission: empowering people to take control of their health. Numan is transforming health: we’ve built a cutting\-edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations. Giving people the tools they need to maximise life. To deliver on our transformative mission, we are guided by our 5 company values: * Patients first. * Learn fast. * Own the quality. * Succeed together. * Care deeply. Backed by top\-tier investors, Numan is already having a positive impact on hundreds of thousands of patients here in the UK, and we want you to help us deliver this mission! **The Role** This is a leadership role built on strong, hands\-on engineering, not a step away from the work. You will co\-lead one of our product engineering teams alongside a Product and Design partner. You’ll be entirely accountable for the team's technical direction, health, and execution, while actively line\-managing and growing your engineers. If you want to build a psychologically safe, fast\-moving environment where good engineers do their best work, this role offers genuine ownership. **You'll be:** * Set the technical direction and design quality within your team, making the local trade\-offs between scope, speed, and quality. * Ensure your team's systems are highly reliable, observable, and operationally ready. * Own the software development lifecycle, keeping the team inside our engineering guardrails or explicitly logging exceptions. * Partner with your Engineering Lead and the Director of Technical Strategy to keep your team's technical decisions aligned with Numan’s broader vision. * Lead a team that owns problems from initial shaping right through to measuring the live result. * Ensure every engineer can explain why their work matters to the customer and exactly which metric it aims to move. * Use feature flags, incremental rollouts, and rapid rollbacks to test signals before committing to heavy technical investments. * Partner with Product and Design to co\-author OKRs, manage a short 2\-4 week portfolio of bets, and decide the order of implementation. * Hire, line\-manage, and mentor your engineers. You will own their performance, personal growth, and career development. * Own the health, efficiency, and psychological safety of the team, ensuring an honest environment where people thrive. **You'll need:** * You’re a Senior Engineer who has owned the technical direction and design quality for a team. * Direct experience line\-managing, hiring, and growing engineering talent. * A track record of co\-leading alongside product and design partners in an environment that prioritizes metrics over tickets. * Real experience shipping, operating, and maintaining production software with a high bar for reliability. * Experience working with leading indicators, feature flags, and incremental rollouts to validate direction before heavy building. * A high bar for design quality balanced with sound trade\-off judgement (scope vs. speed vs. quality). * You care deeply about the user problem and the commercial/customer outcome it drives. * The ability to stand as a true peer to your Product partners, comfortably challenging product framing to better shape the problem. * A strong preference for small, iterative delivery and fast feedback loops. **It's a bonus if you have:** * Experience scaling engineering teams or architectures during a high\-growth phase. * A familiarity with building secure, compliant systems (though not strictly required). * Mentorship outside of work, open\-source contributions, or active involvement in the wider engineering community. **Our Benefits Include...** 📈 \- Share options. 🏖 \- 25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan). 🩺 \- Health insurance with Vitality . 🚘 \- Electric car salary sacrifice scheme with Octopus . 🧸 \- Enhanced maternity and parental leave. 🐥 \- Nursery benefit provided by YellowNest . 💼 \- Employee assistance programme (access to therapy, financial planning and discounts). ⚖️ \- Generous pension (includes both employee and employer contributions). 💻 \- Flexible working options, including a dog\-friendly office in Farringdon. 📚 \- Personal training and development budget via Learnerbly. 👟 \- Wellhub membership, giving you access to over 2,000 locations in the UK. 🚲 \- Cycle to work scheme. 🚆 \- Season ticket loan. % \- Discount on Numan products for your friends and family. 🤲 \- Paid volunteering days. 📅 \- An additional 2 weeks off once you reach your 5th anniversary with Numan. **Diversity at Numan** At Numan, people are at the heart of who we are. We recognise and value the unique perspectives and experiences that individuals from all backgrounds bring. We promote innovation and creativity, enabling us to tackle things from various viewpoints and are committed to equal opportunities and continuously strive to create a workplace where everyone feels respected, heard, and valued. Embracing diversity isn't just our goal; it's our strength, driving us towards a more inclusive future.

Lead Technical Product Manager

Numan

**About Numan** Founded in 2018, we’ve already grown to be a 300\+ team distributed across the globe, united by a singular mission: empowering people to take control of their health. Numan is transforming health: we’ve built a cutting\-edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations. Giving people the tools they need to maximise life. To deliver on our transformative mission, we are guided by our 5 company values: * Patients first. * Learn fast. * Own the quality. * Succeed together. * Care deeply. Backed by top\-tier investors, Numan is already having a positive impact on hundreds of thousands of patients here in the UK, and we want you to help us deliver this mission! **The role:** This role is about taking our platform to the next level: moving toward sophisticated, predictive, and learning\-based decisioning, with a clear path toward becoming a regulated medical device. This is a **senior, high\-impact individual contributor (IC) role** for someone who combines deep system understanding with clinical product judgement and real experience deploying AI/ML. You are AI\-enabled, well\-resourced, and measure your success by what you ship and move, rather than the size of your team. You move comfortably between high\-level strategy and engineering\-grade specifics. **You'll be:** * Lead the product direction and roadmap for the decision platform, from long\-term strategy down to the detail of how a rule actually works. * Decide which features and capabilities create the most scalable value, balancing near\-term execution with strategic bets. * Establish and systematically track the success metrics for the platform. * Set the direction for how the platform uses AI and machine learning, embedding predictive and supervised learning systems into production. * Build self\-learning systems so the platform continuously improves on its historical recommendations while keeping safety and explainability central. * Read and reason about system architecture. Act as a credible equal in technical debates with engineers, making sharp trade\-offs between speed\-to\-value and long\-term scalability. * Help shape the product side of the platform's regulatory direction, including the decision to build it as Software/AI as a Medical Device (SaMD). * Work fluently with sensitive patient data, partnering with clinical and quality colleagues to ensure safety and patient trust fundamentally shape the roadmap. * Proactively show engineering, clinical, design, and other product teams what the platform makes possible, while staying pragmatic about what they can absorb today. **You'll need:** * A proven track record as a Senior or Principal Technical PM on complex platform, infrastructure, or systems products. * Hands\-on experience deploying machine learning in production, specifically supervised learning or predictive systems. * Experience deploying or regulating software/AI as a medical device (SaMD), or working within closely comparable regulated frameworks. * Direct experience working with rules engines, knowledge graphs, or AI\-driven decisioning systems. * Experience in clinical, healthcare, or adjacent domains handling sensitive, highly detailed user data. * Experience operating as a high\-velocity individual contributor who leverages AI tools to cover ground that would traditionally require multiple people. **It's a bonus if you have:** * Experience scaling platform products across multiple international regulatory frameworks. * Prior experience working directly as a data scientist or software engineer before transitioning into technical product management. * Experience dealing with complex biological or personalized health data points. **Our Benefits Include...** 📈 \- Share options. 🏖 \- 25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan). 🩺 \- Health insurance with Vitality . 🚘 \- Electric car salary sacrifice scheme with Octopus . 🧸 \- Enhanced maternity and parental leave. 🐥 \- Nursery benefit provided by YellowNest . 💼 \- Employee assistance programme (access to therapy, financial planning and discounts). ⚖️ \- Generous pension (includes both employee and employer contributions). 💻 \- Flexible working options, including a dog\-friendly office in Farringdon. 📚 \- Personal training and development budget via Learnerbly. 👟 \- Wellhub membership, giving you access to over 2,000 locations in the UK. 🚲 \- Cycle to work scheme. 🚆 \- Season ticket loan. % \- Discount on Numan products for your friends and family. 🤲 \- Paid volunteering days. 📅 \- An additional 2 weeks off once you reach your 5th anniversary with Numan. **Diversity at Numan** At Numan, people are at the heart of who we are. We recognise and value the unique perspectives and experiences that individuals from all backgrounds bring. We promote innovation and creativity, enabling us to tackle things from various viewpoints and are committed to equal opportunities and continuously strive to create a workplace where everyone feels respected, heard, and valued. Embracing diversity isn't just our goal; it's our strength, driving us towards a more inclusive future.

Senior Software Engineer - (Clinical AI) - UK

Heidi

**Who is Heidi?** Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others. We move quickly where it matters and stay grounded in what’s proven, shaping healthcare’s next era. Ready for the challenge? **The Role** Working closely with the Product Lead, you will be an Engineer who operates at the intersection of core product development and clinical application. This role requires formal medical training and real clinical experience. Your clinical background will directly inform how we design, evaluate, and ship AI features that support real\-world care delivery. Experience working on clinical AI products is highly valued, as you’ll be shaping systems that must perform safely in production environments. **What You’ll Do** * Build end\-to\-end AI features: Architect and ship fullstack solutions (from React frontends to Python backend services) that leverage our voice AI and LLMs to automate clinical workflows. * Operationalise Voice AI: Implement and fine\-tune audio processing pipelines, ensuring our Automatic Speech Recognition (ASR) and LLM agents perform accurately in diverse, real\-world medical environments. * Bridge the gap between model and product: Translate complex feedback from clinicians into technical solutions, rapidly prototyping and deploying improvements to model behaviour, prompting strategies, and audio handling. * Optimise for real\-time interaction: Tune fullstack performance to handle real\-time audio streaming and token generation, minimising latency, so clinicians have a seamless conversational experience. * Partner with implementation and clinical teams: Shorten the feedback loop by shipping critical integrations and feature requests from concept to production in days, not quarters. **What We Will Look For** * Mastery of Fullstack fundamentals: You are equally proficient in Python and modern frontend frameworks (React/TypeScript), capable of owning a feature from the database schema to the UI interaction. * Applied AI \& Voice fluency: You have a working knowledge of LLM integration (RAG, prompt engineering) and audio technologies (ASR, speech processing) and know how to build around their probabilistic nature. * Pragmatic problem solving: You balance engineering purity with the need for speed; you know when to build a robust system and when to ship a tactical solution to unblock a customer. * Cloud fluency (AWS or GCP): You can spin up your own infrastructure (containers, serverless functions) and manage CI/CD pipelines to get your code into the hands of users independently. * Rigorous testing in production: You understand that "works on my machine" isn't enough; you implement observability and feedback loops to monitor how your AI features perform in the wild. * Medical degree with clinical experience, and ideally experience working on clinical AI products **What do we believe in?** Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership. * Live Forever \- Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters. * Practice Ownership \- Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character. * Small Cuts Heal Faster \- Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on. * Make others better \- Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output. Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering. **Why you should Join Heidi 🚀** * Real product momentum. We're not trying to generate interest, we're channeling it. * Equity from day one. When Heidi wins, you win. You'll share directly in the success you help create. * Unmatched impact. Play a pivotal role at a critical growth moment \- working on a product that delivers tangible, real\-world value to clinicians and patients every day. * Work alongside world\-class talent. Join a team of operators and builders who've scaled unicorns. * Your health, covered. Comprehensive private medical and dental cover through Bupa, plus 24/7 mental health, coaching and wellbeing support through Sonder and a £100/month Healthy Heidi’s stipend. * Global parental leave. 26 weeks paid for primary carers and 18 weeks for secondary carers, subject to eligibility. * Fertility support. £7,000 one\-off payment, eligibility applies. * Learning \& development. £700 per year for courses, books, memberships, conferences and more. * Home office budget. £500 one\-off to set up a workspace you actually want to work in. * Recharge days after major milestones and busy periods so you can reset and come back strong. * Work from anywhere for up to 4 weeks per year, wherever the world takes you. * Clinical leave. 10 days per year for eligible clinical roles to maintain accreditation and requirements. * Flexibility that works. A hybrid environment, with 3 days in the office. **Heidi’s commitment to Diversity, Equity and Inclusion** Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all.

Patient Support Agent - FTC

Doccla

**🌍 A Bit About Us** We’re **Doccla** , and we’re redefining where and how healthcare is delivered. Our Virtual Ward and Remote Monitoring Solutions enable hospitals and health systems to care for patients at home. We support patients across the full care journey from early discharge and acute recovery to long\-term condition management and proactive care. We provide everything clinicians need to deliver safe, effective Virtual Care: medical\-grade devices, logistics, patient onboarding, EHR integration, and an end\-to\-end clinical platform built around real\-world workflows. We currently work with **over 60% of NHS ICBs** and supporting health systems across the including **UK, Ireland, France, and the DACH region** to reduce hospital pressure, improve outcomes, and create a more resilient model of care. We’re backed by top European investors, having secured **£35m in Series B funding** led by Lakestar, with participation from Elaia, General Catalyst, Speedinvest, and Bertelsmann. **🚀 Why Join Us?** This is your chance to join **Doccla at a key stage in our growth** . We’re building the category leader in Virtual Care and Remote Patient Monitoring. You’ll be part of a highly entrepreneurial, mission\-driven team that combines expertise across clinical, technical, commercial, and operational domains. We’re solving real problems for patients and health systems and growing fast. **🧑‍⚕️ What You’ll Do as a Patient Support Agent** Provide support and help resolve queries, whilst educating patients and clinicians on how to use Doccla services and medical devices Clearly communicate with both clinicians and patients via phone calls and emails Adhere to standard operating procedures and policies, particularly relating to patient safety and information governance Securely and sensitively handle confidential patient data within a highly regulated environment Be a support network for colleagues during challenges and mentor and coach new joiners to the team Share successes, challenges and ideas to ensure our patients remain the focal point of our business **✅ What Experience You’ll Bring To The Team** Previous healthcare experience preferred but not essential Previous experience using a CRM/ticketing system Humble, positive and committed attitude Collaborative and reliable team player **💡 What We’re Looking For** Excellent verbal and written communication skills Full time availability, working 5 days per week inclusive of rotational evenings, weekends and bank holidays Access to reliable WiFi network able to support clear video calling (the role is remote) Proficient in operating computer systems and related technology Capable of learning new systems and software An individual who enjoys the experience of working in a fast paced and constantly changing environment Training is provided remotely Please note this is a Fixed Term Contract for 6 months \- with the potential to extend The salary for this role is **£28,000 Pro Rata Per Annum.** **🧠 How We Work** We empower everyone at Doccla to take ownership of their work and the company's mission. We act ethically and always put patient safety and outcomes first. To thrive here, you’ll need a **can\-do attitude** and an **action\-oriented approach** , along with a **willingness to learn and grow** through open feedback. We’re a **hybrid team** , with offices in **London, Denmark, Germany** . Most of our team is London\-based and enjoys in\-person time at our WeWork HQ 1–3 days per week, where you’ll find great lunch, barista coffee, and a pet\-friendly space. Some of our teams are **fully remote** , depending on the team and responsibilities. This includes our **Engineering, Clinical \& Patient Support** teams. **🎁 What You’ll Get** **Annual Leave \& Holidays** 🌴 25 days annual leave \+ up to 8 UK bank holidays \[this varies depending on the role] 🔄 Option to buy or sell holidays **Remote Working** 🏡 Flexible remote options 💻 Remote working stipend **Financial Benefits** 📈 Employee stock options 💸 4% pension on full basic pay 🛡️ 4x salary life insurance **Health \& Wellness** 🩺 Private health insurance 🫄 4 months full pay for birthing parent\* 👶🏽 4 weeks full pay for non\-birthing parent\* 👶🏽 Phased return back to paid work 🤒 Sick pay **In\-Office Perks (London HQ)** 🍝 Free daily lunch 🐶 Pet\-friendly office **Other Benefits** 📚 £500 L\&D budget per person 🚲 Cycle to work scheme **Via Smart Health** 🧑‍⚕️ 24/7 GP appointments 🧠 Mental health support 🥗 Nutrition \& fitness advice 🧪 Second opinions \& health checks **🏆 In Return for Your Hard Work** * A competitive compensation package (base \+ stock options), with half\-year and annual performance reviews * The chance to work on patient\-first, system\-level healthcare challenges in one of Europe’s leading healthtech companies * Opportunities for growth and leadership we want you to challenge the status quo, own your impact, and continue developing, with our full support **🤝 Diversity at Doccla** We embrace diversity. To build a great product, we need a team with a wide range of perspectives, backgrounds, and experiences. We’re committed to equal opportunity hiring regardless of race, religion, gender identity, sexual orientation, age, disability, or background. If you're excited about the role, we encourage you to apply even if your experience doesn't match every point. **🔐 Safer Recruitment** We are committed to safer recruitment practices. As Doccla is a CQC registered company, a **Disclosure and Barring Service (DBS) check** will be required for all roles. It is an offence to apply for such work if you are barred from working with children or vulnerable adults.

Head of Behavioural Care

Numan

**About Numan** Founded in 2018, we’ve already grown to be a 300\+ team distributed across the globe, united by a singular mission: empowering people to take control of their health. Numan is transforming health: we’ve built a cutting\-edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations. Giving people the tools they need to maximise life. To deliver on our transformative mission, we are guided by our 5 company values: * Patients first. * Learn fast. * Own the quality. * Succeed together. * Care deeply. Backed by top\-tier investors, Numan is already having a positive impact on hundreds of thousands of patients here in the UK, and we want you to help us deliver this mission! **The Role** We’re looking for a head of to design, govern and evolve Numan’s **Behavioural Programme** \- the science\-backed framework that shapes how patients experience our care across human coaching, AI coaching, content and digital touchpoints. This is a role for someone who thinks in **behavioural interventions, not content** . You’ll define the principles, mechanisms and outcomes that underpin how Numan changes patient behaviour at scale, and partner with our operational, product, clinical and brand teams to make sure those interventions are delivered with high fidelity wherever a patient meets us. You’ll act as a subject matter expert in behaviour change, obesity and weight management \- embedded in product squads, partnering with the operational health coaching team, and representing behavioural medicine internally and externally. **You'll be:** **Behavioural Programme Design \& Governance** * Owning the design and governance of Numan’s Behavioural Programme \- defining the programme principles, behaviour change mechanisms, coaching protocols and content standards that underpin our interventions across every channel. * Translating the evidence base (behaviour change science, lifestyle medicine, obesity care) into practical, ownable frameworks that product, operational and brand teams can build against. * Setting quality and fidelity standards for how behavioural interventions are delivered across human coaching, AI support and asynchronous patient communications \- and the governance to maintain them at scale. * Overseeing the ongoing governance of AI support, in collaboration with the clinical product team. * Overseeing the ongoing governance of human health coaching, in collaboration with the operations team. **Health Coaching Service** * Setting the long\-term vision and strategy for Numan’s tech\-enabled human coaching service (with AI integration), aligned to clinical outcomes and business goals. * Developing and iterating Numan’s coaching competency framework, supervision standards and CPD pathway \- partnering with the operational coaching team on implementation. * Defining scope of practice, escalation pathways and patient safety standards in partnership with the clinical team for human coaching and AI support. **Behavioural Care in Product** * Embedding in product squads to design, test and iterate behavioural features and patient journeys \- applying frameworks like COM\-B and the BCT taxonomy to product decisions. * Partnering with product, design and engineering to build digital and AI\-enabled interventions that each have a clear behavioural hypothesis and a measurable outcome. * Supporting the integration of behavioural science across treatment areas with a focus on obesity \- bringing in external SMEs where useful. * Planning and running qualitative and quantitative user research to ensure interventions are grounded in genuine patient insight, not assumption. **Cross\-Functional Partnership \& Influence** * Representing behavioural medicine at senior leadership forums; acting as the senior face of behavioural healthcare in cross\-functional projects and external partnerships. * Partnering with Product, Operations, Clinical, Brand, Content, CRM and Platform teams to embed behavioural science across the patient experience. * Translating behavioural science into the language of each team’s priorities \- patient outcomes, retention, differentiation, commercial impact \- and championing the patient voice across the business. **We're looking for someone who:** * Has deep expertise in behaviour change science and its application to obesity, weight management and digital health. * Demonstrates fluency in behaviour change frameworks (e.g. COM\-B / Behaviour Change Wheel, BCT taxonomy) and a track record of translating evidence into interventions that deliver measurable outcomes. * Has experience designing and embedding behavioural programmes across multiple delivery channels \- human coaching, AI/digital, content (Conversational Agent design is a high priority). * Shows proven success collaborating with product and engineering teams to build, launch and evaluate digital features and experiences. * Holds a background qualification in a life science or lifestyle medicine discipline — e.g. psychology, dietetics, nutrition, public health, behavioural science or a related research field. * Possesses the ability to plan and undertake qualitative and quantitative user research. * Is an excellent communicator who can influence at every level — from coaches and product teams to ELT and external clinical or academic audiences. * Has experience designing for, or governing, AI or digital coaching tools. **Our Benefits Include...** 📈 \- Share options. 🏖 \- 25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan). 🩺 \- Health insurance with Vitality . 🚘 \- Electric car salary sacrifice scheme with Octopus . 🧸 \- Enhanced maternity and parental leave. 🐥 \- Nursery benefit provided by YellowNest . 💼 \- Employee assistance programme (access to therapy, financial planning and discounts). ⚖️ \- Generous pension (includes both employee and employer contributions). 💻 \- Flexible working options, including a dog\-friendly office in Farringdon. 📚 \- Personal training and development budget via Learnerbly. 👟 \- Wellhub membership, giving you access to over 2,000 locations in the UK. 🚲 \- Cycle to work scheme. 🚆 \- Season ticket loan. % \- Discount on Numan products for your friends and family. 🤲 \- Paid volunteering days. 📅 \- An additional 2 weeks off once you reach your 5th anniversary with Numan. **Diversity at Numan** At Numan, people are at the heart of who we are. We recognise and value the unique perspectives and experiences that individuals from all backgrounds bring. We promote innovation and creativity, enabling us to tackle things from various viewpoints and are committed to equal opportunities and continuously strive to create a workplace where everyone feels respected, heard, and valued. Embracing diversity isn't just our goal; it's our strength, driving us towards a more inclusive future.

Senior Clinical Researcher & Data Scientist

Voy

**The Opportunity** Voy is one of the UK's fastest\-growing digital health platforms, operating across weight management, men's health, and women's health in the UK, Germany, Brazil, and India. Our Research team sits at the centre of everything: generating the real\-world evidence that informs how we build products, engage pharma partners, and demonstrate clinical impact at scale. You will join a team that has published and presented work at ENDO, ADA, and EAU, with collaborators spanning UCL, Cambridge, Harvard, and Imperial, and a dataset that gives us a genuinely rare window into GLP\-1 outcomes, Men’s Health, and Menopause at population level. This role is for a clinical or health sciences researcher who thinks like a data scientist. You will take messy, real\-world clinical data and turn it into publication\-grade evidence that shapes decisions from product roadmap to regulatory positioning. You will work with genuine autonomy across the full arc of a study, from design and SQL extraction through statistical modelling and peer\-reviewed submission, and you will see your work presented at international conferences and high impactful journals. **What You’ll Do** * Design and lead real\-world evidence studies end to end, spanning retrospective cohort analyses, longitudinal outcome studies, and prospective designs across obesity, testosterone deficiency, menopause, diagnostics, AI and Digital Health * Extract and clean large\-scale clinical datasets using SQL and BigQuery, building reproducible, auditable pipelines from raw data to analysis\-ready tables * Conduct advanced statistical analysis in R and/or Python, including MMRM, mixed\-effects models, survival analysis, and causal inference methods such as IPTW and propensity scoring * Lead manuscript preparation and submission to peer\-reviewed journals, from first draft to revision responses, maintaining clinical rigour and methodological transparency * Translate analytical findings into clinically meaningful narratives for internal teams, commercial partners, and conference audiences * Support pharmaceutical and institutional partnerships through data mapping, evidence summaries, and partner\-facing analyses grounded in Voy's real\-world dataset * Contribute to health economics work that quantifies the long\-term clinical and commercial value of Voy's programmes * Present research at international conferences and represent Voy's evidence base in engagements with academic, clinical, and industry stakeholders **Who You Are** * You take full ownership of research projects, managing ambiguity without needing close direction, and hold yourself accountable to publication\-quality output * You are a trained clinician (MBChB, MBBS, or equivalent) with strong quantitative skills, or a PhD\-level epidemiologist or biostatistician with demonstrable clinical literacy, and peer\-reviewed publications in either case * You think in outcomes, not tasks: you care whether the study design is defensible, whether the effect estimate is interpretable, and whether the finding changes a decision * You are fluent in R and/or Python for statistical analysis, and comfortable writing and optimising SQL against large clinical datasets * You communicate complex findings clearly to non\-technical audiences, whether that is a clinical team, a commercial partner, or a regulatory body * You have a growth mindset and actively seek out methodological challenges, whether causal inference, health economics, or novel outcome modelling * You thrive in a fast\-paced, commercially aware environment and understand that rigorous research and business impact has an impact * You bring or are actively building an academic network, with existing institutional relationships or conference presence seen as a strong advantage **What We Offer** * Private medical insurance * Gym \& wellness benefit with Wellhub * A fun and friendly working environment with motivated co\-workers working towards the same end goal. * Cycle to work scheme * Electric car scheme * Flexibility of hybrid working out of our modern HQ near London Bridge (with free lunch once a week!) * 25 days holidays plus bank holidays and generous parental leave * Join in the early stages of one of the most promising scale\-ups in the healthcare space! Healthcare is broken. We’re fixing it — and we need your help. Back in 2019, we launched MANUAL to tackle men's health (starting with hair loss and sexual health). A few years later, we launched Voy with a focus on weight loss. But our ambition has always been bigger. Healthcare too often treats conditions in isolation, not people as a whole, and we're on a mission to prove there's a better way. In 2025, we evolved from MANUAL into Voy, a brand built for the long game: supporting people through every stage of life, not just a single diagnosis. Today, we support over 1 million members across the UK, Germany and Brazil, delivering personalised care across weight loss, menopause, hair loss and TRT (with more categories on the way). Ready to join us and change how healthcare feels for millions of people?