Medical Information Specialist

Hiring: Medical Information Customer Experience Specialist – Dutch & English

Location: Surrey, UK

Hours: 7.4 hours/day, 5 days per week | 2.5 days onsite

Our client is looking for a Medical Information Customer Experience Specialist with strong Dutch and English language skills to provide high-quality medical and technical information to healthcare professionals, patients and caregivers.

Key Responsibilities:

• Manage medical information requests received via phone, email, webforms, live chat and post.
• Research and provide accurate responses using approved English resources in the customer’s local language.
• Document enquiries and responses in line with SOPs, work instructions and regulatory requirements.
• Support second-line activities, including escalation management and content creation.
• Identify and contribute to continuous improvement initiatives.
• Support country-specific activities, reporting, training and relationship management where required.

Skills & Experience:

• Degree in a life science or healthcare-related field.
• 1–2 years’ experience in Medical Information or a relevant field preferred.
• Customer service experience preferred.
• Dutch (C2/native) and English language proficiency.
• Pharmacy degree and knowledge of medical regulatory/compliance requirements would be advantageous.

If you have relevant experience and are open to exploring this opportunity, let’s connect to discuss further.

Please share your updated CV at manjusha.kumaran@empresaria.com