Head of Customer Success (£90k-£110k + Equity) at Fast-growing digital health platform

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. She will pick the best candidates from Jack's network.

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Title Head of Customer Success (£90k-£110k + Equity) at Fast-growing digital health platform

Job Title Head of Customer Success

Salary £90k-£110k + Equity

Company Description Fast-growing digital health platform

Job Description You will lead the entire post-sales journey for the UK’s leading digital pharmacy network, unifying Customer Success, Account Management, and Onboarding into one high-performance function. Reporting to the CEO, you will build the infrastructure for health scoring and segmentation while personally managing strategic partnerships to drive retention and expansion revenue.

Location London, UK

Why this role is remarkable

• Take full ownership of the CS playbook at a market-leading scaleup expanding internationally into new markets.
• Direct commercial accountability with a mandate to build and lead a high-impact team of six professionals.
• High-influence leadership role within a well-funded healthtech company that is fundamentally transforming patient care access.

What You Will Do

• Unify Customer Success, Key Account Management, and Onboarding into a single coordinated function with shared goals.
• Build and execute proactive customer journeys, health scoring, and win-back strategies to maximize renewal rates.
• Personally lead strategic quarterly business reviews and identify expansion opportunities with the company’s most valuable partners.

The ideal candidate

• 10+ years of Customer Success leadership experience, ideally within a B2B SaaS or healthtech marketplace environment.
• Proven track record of building CS operations from scratch, including segmentation frameworks, metrics, and playbooks.
• Strong commercial acumen with the ability to own revenue outcomes and performance-manage teams effectively.

Who are Jack &​ Jill? Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.

And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.

How does this work?

• Jack's an AI agent for job searching and career coaching. He works for you.
• Jill is the AI recruiter working for the company. She recruits from Jack's network.
• If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.

We never post fake jobs This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.

Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.

We appreciate this can make them look a bit suspect, but there isn't much we can do about it.

Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.