Revenue Cycle Management Application Specialist

The main purpose of this position is to provide guidance to customers throughout their Expanse implementation project using a combination of professional experience, analysis of customer requirements and strong knowledge, skills and expertise in the assigned MEDITECH application/s, workflows and integrations.

Main Duties:

• Critically analyse customer operational and business processes and advise on best practices, future state workflows. Promote the use of standard content and Expanse system workflows as practical.
• Support customer validation during testing and go-live, ensuring prioritisation and follow up of issues logged. Discern the difference between an issue and change request.
• Troubleshooting, researching, escalating (as appropriate) and resolving customer software and system problems.
• Serving as a repository for knowledge regarding product, workflows, best practices, content and integration of applications relating to product area.
• On-site or virtual training of core customer projects or support team members.
• Ensure handover on the overall Implementation process, modifications, changes, business-specific or country-specific changes to ensure support of the product.

Qualifications, knowledge, experience and skills required:

• Degree or diploma in the relevant field of work or considerable experience in healthcare information systems software support.
• At least 3 years professional experience in Administrative or Financial healthcare environment or 5 years MEDITECH Support experience.
• Excellent communication and presentation skills including high attention to detail.
• Ability to build relationships and work collaboratively with MEDITECH employees and customers.
• Systems training experience would be useful in this role
• A good aptitude for business analysis, critical thinking and problem-solving.
• Sound computer literacy and a demonstrated ability to understand and adapt to new electronic processes and programs.
• Available to travel locally and internationally to meet the needs of the role
• Flexibility for occasional after-hours work to support key customer events

MEDITECH UK is now a Certified Great Place to Work!

In keeping with MEDITECH’s values of LIVE, BELIEVE, RESPECT and NURTURE, we are committed to fostering respect in the workplace, promoting teamwork and sensitivity towards others. Our recruitment process is free from harassment, intimidation, bias and discrimination and we strive to recruit and develop people with potential at all levels of the business.

All applicants should be legally eligible to work in the country they are applying to. All applicants must be willing to undergo a DBS check.

Closing Date for Applications: Friday 24th July 2026

*This listing may close early if there are a high number of applicants.*