Digital Account Manager

Field Based | Multiple Territories Available

Territories include:

• Greater London Area
• South East &​ Home Counties
• Midlands &​ Central
• North West &​ Northern Ireland
• Scotland

About the Company

Our client is a global market leader within the fitness, wellness and connected technology sector. Their solutions are used by health clubs, fitness operators, leisure facilities, corporate wellness providers and performance-focused organisations worldwide.

Due to continued growth, they are seeking Digital Account Managers to support existing customers and drive engagement, adoption and growth across a portfolio of accounts.

The Role

As a Customer Success &​ Digital Account Manager, you will act as a trusted advisor to customers, helping them maximise the value of their investment while identifying opportunities to strengthen long-term partnerships.

You will work closely with customers to improve engagement, increase adoption of digital solutions and support revenue growth through strategic account development.

Responsibilities

• Manage and develop relationships with an existing portfolio of customers
• Drive customer engagement, adoption and utilisation of digital solutions
• Conduct regular business reviews and account development meetings
• Develop customer success plans aligned to client objectives
• Identify opportunities for account expansion and revenue growth
• Support customer retention, renewal and satisfaction initiatives
• Collaborate with internal teams to deliver an outstanding customer experience
• Maintain an in-depth understanding of customer goals, challenges and priorities
• Act as the voice of the customer internally

About You

We are interested in speaking with candidates who possess a combination of customer success, account management and commercial experience.

You may currently be working as a:

• Customer Success Manager
• Strategic Account Manager
• Key Account Manager
• Enterprise Account Manager
• Client Success Manager
• Customer Growth Manager
• Customer Relationship Manager
• Digital Account Manager
• SaaS Account Manager

Requirements

• Experience managing and growing customer relationships
• Strong consultative and relationship-building skills
• Commercially minded with experience identifying growth opportunities
• Experience working within SaaS, software, technology or subscription-based environments
• Excellent communication and stakeholder management skills
• Ability to influence customers and drive positive outcomes
• Full UK driving licence and willingness to travel within territory

Desirable

Experience within any of the following sectors would be highly advantageous:

• Fitness
• Wellness
• Health Technology
• Sports Technology
• Leisure
• Membership Software
• CRM Platforms
• SaaS
• Digital Solutions

What's on Offer

• Opportunity to join a recognised global brand
• Established customer portfolio
• Competitive salary and bonus structure
• Career development opportunities
• Hybrid and field-based working model
• Industry-leading products and solutions
• Collaborative and supportive culture

If you're passionate about customer relationships, technology and the role fitness, health and wellness can play in improving people's lives, we'd love to hear from you.