Field Service Manager – UK & Ireland

Radiometric Process Measurement, Radiation Protection &​ Bioanalytics

Location: Home-based, with regular travel to customer sites across the UK &​ Ireland, the Berthold UK office and occasional travel to Berthold HQ in Germany.

About the Role

Berthold Technologies is looking for an experienced, hands-on Field Service Manager to lead and develop our UK &​ Ireland Field Service team.

This is a technical leadership role for someone who wants to manage and develop a team while remaining closely involved with the technology. For an experienced Senior or Lead Field Service Engineer, this could also be an excellent opportunity to take the next step into team leadership while remaining technically hands-on. You will continue to work directly on installations, commissioning, preventative maintenance, troubleshooting and more technically challenging customer projects.

Berthold specialises in radiometric process measurement and radiation protection technology, alongside our Bioanalytics instrumentation portfolio. Our Process Control systems use radiometric / nucleonic measurement principles for applications including level, density, concentration and bulk flow across a wide range of industrial processes. Our Radiation Protection portfolio includes radiation detection and monitoring, contamination measurement, activity measurement, dose and dose-rate monitoring and other specialist radiation measurement systems.

Many of our systems are configured around individual customer applications. You will therefore need to understand the application and system configuration, get into the technical detail when required and work closely with Berthold application and product specialists to ensure systems are successfully installed and commissioned.

You will take the lead on more complex installations and commissioning projects, provide technical support when challenging issues arise and help ensure knowledge and experience are shared across the UK team.

A key part of the role will be developing our future Field Service capability. You will coach and train engineers, identify development needs, coordinate technical training with Berthold HQ and help recruit and develop additional engineers as the business grows.

For an experienced Senior or Lead Field Service Engineer, this could also be an excellent opportunity to take the next step into team leadership while remaining technically hands-on.

Key Responsibilities

• Lead, support and develop our UK &​ Ireland Field Service team through coaching, mentoring, knowledge sharing and structured technical development.
• Remain actively involved in installation, commissioning, preventative maintenance, calibration, fault finding and repair, taking the technical lead on more complex projects and technical issues.
• Understand customer applications and how Berthold’s radiometric and radiation measurement systems are configured to meet specific requirements.
• Work closely with Berthold application, product and technical specialists on customer-specific systems and challenging technical projects.
• Plan and coordinate installations, commissioning, planned maintenance and reactive service activities across the UK &​ Ireland.
• Undertake product and application training with Berthold HQ and transfer that knowledge effectively into the UK team.
• Identify future skills, training and recruitment requirements as the UK business and installed base grow.
• Support the continued development of preventative maintenance programmes, service contracts and lifecycle support.
• Ensure field activities are undertaken safely and in accordance with relevant radiation protection, health &​ safety and customer-site requirements.

About You

• We are looking for someone with proven practical experience of radiometric / nucleonic measurement technology who is ready to combine hands-on technical work with responsibility for leading and developing a team.
• You may currently be a Senior Field Service Engineer, Lead Field Service Engineer, Radiometric Engineer, Nucleonic Instrumentation Engineer, Nuclear Instrumentation Engineer, Radiation Detection Engineer, Commissioning Engineer, Field Service Supervisor or Field Service Manager.
• You will ideally bring:
• Hands-on experience with radiometric / nucleonic process measurement systems, nuclear gauges or closely related radioactive-source-based instrumentation.
• Strong experience of installation, commissioning, preventative maintenance, troubleshooting and repair.
• A good electrical, electronic, instrumentation or controls background.
• The ability to understand customer applications and technically involved measurement systems.
• Confidence taking the lead on installations, commissioning and difficult technical issues.
• Experience mentoring, supporting or developing other engineers.
• Strong customer-facing, communication and problem-solving skills.
• A relevant engineering or technical qualification, apprenticeship or equivalent practical experience.
• A full UK driving licence and flexibility to travel throughout the UK &​ Ireland.

What We Offer

• Competitive base salary and bonus.
• Company car.
• Private medical insurance.
• Group income protection providing up to 70% of salary in the event of qualifying long-term illness or incapacity.
• Death-in-service cover.
• Employer pension contribution.
• Holiday entitlement increasing with length of service, up to 30 days.
• Comprehensive Radiation Protection and product training.
• Ongoing professional development.
• Training with Berthold’s product and application specialists in Germany.
• Support from experienced UK and international colleagues.
• The opportunity to play a visible role in growing Berthold’s UK nuclear and medical businesses.