Regulatory Compliance Manager (Costumer Outcomes)

Senior Regulatory Compliance Manager – Customer Outcomes

Up to shape what's next in finance? 🚀

At the intersection of cutting-edge fintech and complex regulation, our Compliance team doesn't just block risk—we enable growth. We blend deep regulatory expertise with data-driven thinking to ensure our products deliver real value to customers while staying entirely ahead of the compliance curve.

We are looking for a sharp, empathetic Regulatory Compliance Manager (Customer Outcomes) to oversee our customer-centric regulatory frameworks. If you are ready to champion consumer protection, challenge the status quo, and ensure millions of users get fair outcomes in a fast-moving digital environment, let’s get in touch.

What you’ll be doing 🎯

As a vital piece of our second line of defense (2LoD), you will keep our consumer protection practice watertight while advising on relevant obligations and related controls. Your day-to-day will involve:

• Consumer Protection: Providing comprehensive oversight on compliance obligations for consumer protection frameworks and related operational controls.

• Incident &​ Remediation Oversight: Reviewing and actively challenging 1LoD handling of incidents to ensure thorough, effective, and fair customer remediation.

• Policy Engineering: Challenging, assessing, and implementing compliance and regulatory policies completely from scratch.

• 1LoD Partnership: Reviewing 1LoD compliance approvals for consumer protection initiatives, providing targeted and constructive feedback.

• Regulatory Mapping &​ Horizon Scanning: Ensuring high-quality regulatory mapping across jurisdictions and actively scanning relevant geographies to capture shifting guidelines.

• Training Development: Ensuring the rollout of a robust, company-wide consumer protection training and competency programme.

What you’ll need to succeed 🛠️

We are looking for a customer-centric compliance expert who understands how to bridge the gap between rigid regulation and commercial business goals.

• The Experience: 7+ years in a regulatory compliance role within a consultancy, financial regulator, or fast-paced compliance function.

• The Domain Expertise: Comprehensive, deep expertise in consumer protection obligations—specifically Consumer Duty, Reg E, DISP, and LT Consumer Protection .

• Technical Skillset: Clear, demonstrable knowledge of how to conduct thorough regulatory gap analyses alongside experience in policy creation and systemic implementation.

• Risk Integration: A solid, practical understanding of the interplay between core compliance risks and commercial business risks.

• Execution &​ Drive: The ability to perform exceptionally well under pressure, manage multiple priority projects concurrently, and hit stringent deadlines.

• Communication &​ Traits: Highly polished communication skills to interface positively with internal product teams and external regulators, paired with strong analytical and problem-solving skills.

Why join us? ✨

• Impact: Help protect and improve the financial lives of over 75+ million global customers.

• Culture: Join a certified Great Place to Work™ with a world-class, diverse team working remotely across the UK.

Ready to apply?

Click Apply Now to submit your application through our official channels. Let’s build the future of consumer finance together.

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