Vice President, Google Workspace Operations Lead

About CLS:

CLS is the trusted party at the centre of the global FX ecosystem. Utilized by thousands of counterparties, CLS makes FX safer, smoother and more cost effective. Trillions of dollars’ worth of currency flows through our systems each day.

Created by the market for the market, our unrivalled global settlement infrastructure reduces systemic risk and provides standardization for participants in many of the world’s most actively traded currencies. We deliver huge efficiencies and savings for our clients: in fact, our approach to multilateral netting shrinks funding requirements by over 96% on average, so clients can put their capital and resources to better use.

CLS products are designed to enable clients to manage risk most effectively across the full FX lifecycle – whether through more efficient processing tools or market intelligence derived from the largest single source of FX executed data available to the market.

Our ambition to make a positive difference starts with our people. Our values – Protect, Improve, Grow – underpin everything that we do at CLS and define and shape a supportive and inclusive working environment in which everyone is encouraged to be open and forward-thinking

Job Information:

• Functional Title: Google Workspace Operations Lead
• Department: Technology
• Corporate Level: Vice President
• Reports To: Head of Cloud &​ Automation
• Location: London, on-site 2 days per week

Job Purpose:

The role will provide 2nd and 3rd line operational ownership and support for the CLS Google Workspace contingency tenants as an SME in the toolsets. You will be responsible for liaising with other stakeholders across technology and the business to deliver the solution into production, ensuring all requirements for operational supportability are met. On an ongoing basis you will oversee day-to-day management of the platform, responsible for maintenance, invocation and failback of the service.

Essential Job Functions:

• Responsible for management of the toolset including: Google Admin Console / Gmail, Drive, Docs, Meet, Chat, Calendar / Google Cloud Identity
• Maintain and provide SME level infrastructure support for the Google Workspace Service
• Responsible for governance and configuration management of the Google Workspace environment
• Responsible for training of other support resources in the operation and invocation of the platform
• General Housekeeping &​ Administration of the Google Workspace environment for all applications
• Responsible for maintaining and updating all required Key Controls and audit requirements across the environment
• Responsible for Vendor Management activities alongside internal stakeholders
• Business As Usual Support across all applications
• Driving change and recommending improvements across the platform
• Ensure that the BAU service is prioritized, all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in place
• Participate in scheduled Disaster Recovery testing activities and provide SME level support for Google Workspace applications where required
• Create, maintain, and review operational process and support documentation
• Drive observability and automation enhancements were possible to improve efficiency of managing the service
• Participate in the on-call and planned weekend work as required

Requirements:

• Proven career working with, managing, and supporting an Enterprise-Wide Google Environment.
• Google Workspace Certifications
• Comparable knowledge of the M365 toolsets
• Understanding of ITIL processes and their use within a financial services organization
• Possess a strong service-orientated mindset, can consistently deliver a high level of service to the business
• Have excellent time management and organizational skills

Our commitment to employees:

We are a small company with a big mandate, so every person is essential to our success. We are also committed to employing and retaining the most talented and dedicated people.

What makes us interesting goes beyond our competitive salaries and great benefits. Our work environment is designed around quality outcomes, not output. The FX market would cease to function without our services, and we take pride in being responsible for keeping it running smoothly.

We are different from other financial institutions in that we have a flatter and more transparent structure with accessible leadership. You will be seen, heard and empowered to develop your career.

We are a purpose-driven organization, with an inclusive culture that focuses on doing what is right. The well-being of our people is as important to us as the resilience of our systems. In addition to encouraging our people to ‘locate for their day,’ we run a range of initiatives that support employees’ sense of belonging and physical, emotional and mental well-being.

Our extensive benefits for employees typically include:

• Vacation/annual leave: 25 days in UK/Asia + 3 life days, 23 in US + 3 life days
• Private medical and dental cover and life insurance
• Generous pension contributions in the UK and Asia; matching 401(k) in the US
• Paid volunteer days
• ‘Locate for your day’ hybrid working – 2 days a week in office.
• Access to Discover – our learning platform with 1000+ courses from LinkedIn Learning.
• Paid parental leave / Coaching and support services
• Career development / LinkedIn Learning
• ‘Heads down days’ with no meetings on the last Friday of every month
• Wellbeing / Mental health support
• Diversity Council / Affinity groups (Women’s Forum, Black Employee Network, Pride Network, Parents &​ Caregivers Network, Sustainability Network)
• Social events

Awards:

• The Sunday Times Best Places to Work 2023 &​ 2024 / Big Company / The Sunday Times Awards
• Third place in Britain’s Healthiest Workplace 2022 / Medium Company / Vitality Awards