Clinic Manager

Practice Manager - London Pregnancy Clinic Group

Full-time | On-site | London (multiple locations- mainly City)

About Us

London Pregnancy Clinic is a leading diagnostic centre specialising in advanced prenatal care. Our team brings over 100 years of combined experience across Obstetrics, Gynaecology, Fertility, Genetics, and Fetal Medicine. We are known for state-of-the-art ultrasound, including our innovative 10 Week Scan, a broad range of Non-Invasive Prenatal Tests (NIPT), and expert fetal echocardiography as a fetal heart-focused centre. We combine cutting-edge technology with a warm, compassionate environment that supports patients throughout their pregnancy journey.

London Pregnancy Clinic is part of a wider group that also operates Spital Clinic, our multi-specialty practice, and Jeen Health, our dedicated genetics and genomic testing service. The Practice Manager role spans all three brands and three London locations,

The Role

This is a senior, hands-on operational leadership position. You will take full control of the day-to-day running of the group, leading a large administrative team and acting as the bridge between our admin staff and clinicians. You will be the person who makes three busy clinics run as one seamless operation.

Rota management sits at the heart of this role. You will own the scheduling of a team working across three sites, ensuring clinical sessions are always fully supported, cover is never compromised, and clinicians and admin staff are coordinated day by day. If you thrive on the logistics of keeping a multi-site operation perfectly staffed, this role is for you.

Key Responsibilities * Take ownership of all operations across London Pregnancy Clinic, Spital Clinic, and Jeen Health.

• Lead, motivate, and manage a large team of administrative, reception, and clinical support staff.
• Build and manage staff rotas across three locations, coordinating admin cover with clinician schedules.
• Manage relationships with ultrasound manufacturers and other suppliers, including servicing, upgrades, and procurement.
• Track and follow up patient referrals, ensuring nothing falls through the cracks and every patient and referrer receives timely communication.
• Oversee patient flow, scheduling, and administrative processes to keep clinics running efficiently.
• Monitor budgets and resource allocation.
• Maintain compliance with CQC requirements, regulatory standards, and clinical governance.
• Handle escalated patient queries and uphold exceptional customer service standards.
• Drive staff training, development, and performance management.
• Shape operational policies and quality improvement initiatives that raise the bar for patient experience and clinical outcomes.

What We're Looking For * A motivated, confident leader with proven experience managing large teams, ideally in a clinical or healthcare setting.

• Demonstrable experience building and running complex rotas, ideally across multiple sites. This is non-negotiable territory: rotas must run flawlessly.
• Strong IT skills are essential. You should be comfortable with clinic management software, quick to learn new systems, and able to get the most out of our digital tools.
• Experience with budgeting, resource management, and financial oversight.
• Excellent communication skills for working with patients, clinicians, suppliers, and external partners.
• A solid understanding of healthcare operations, ideally within obstetrics, gynaecology, or prenatal diagnostics.
• Experience in staff training, coaching, and performance management.
• Exceptional organisation, problem-solving ability, and attention to detail, with a firm grip on regulatory standards.
• A degree or diploma in healthcare management, business administration, or a related field is preferred.

Bonus * We would be especially pleased to hear from registered midwives looking to move into a senior operational role. Midwifery registration is not a requirement, but a responsible midwife in this position would be ideal.