Army - Performance Management

Warminster, BA12 8HJ

We are passionate about Smarter Working and believe that a combination of flexible working practices, digital technology and modern workspaces will give you the opportunity to enjoy a healthy work-life balance, while ensuring you deliver your outcomes effectively and efficiently – we expect you to know where to be to have the most impact, balancing your individual needs with that of your team and the organisation.  However, recognising the benefits of face to face working, especially for new joiners, there is an expectation that you would be in the office at least 60% of the time (3 days a week).

Job Summary The Land Warfare Centre (LWC) plays a pivotal role in ensuring the British Army is ready to meet the challenges of today and tomorrow. As the hub for military trade and collective training—both in the UK and overseas—the LWC is dedicated to preparing our personnel to deliver operational excellence in response to the evolving needs of the Field Army. At the heart of the LWC’s success is its Business Centre, which ensures a cohesive and strategic approach to all aspects of the organisation’s operations. The Business Centre provides critical oversight, governance, and performance management, enabling the effective delivery of LWC’s diverse portfolio of programmes, projects, and business outputs. By driving efficiency and ensuring alignment with strategic objectives, the Business Centre is integral to maintaining the LWC’s reputation for excellence.

The Business Centre is seeking proactive and skilled professionals with expertise in performance management, supplier coordination, and stakeholder engagement. This role involves overseeing the strategic performance of the Army Collective Training Service (ACTS) a £2.5 billion, fifteen-year programme designed to deliver the future collective training solution in partnership with an industry Strategic Training Partner. Ensuring contractual obligations are met, drive continuous improvement, and build strong, collaborative relationships with suppliers and stakeholders.

This position is advertised at 37 hours per week.

Job Description The role will oversee contract performance, ensuring deliverables align with Army training requirements. Provide subject matter expertise (SME) input and support future procurement activities. Manage governance processes and ensure compliance with contractual obligations. Conduct financial management and scrutinise contract usage to ensure value for money. Build and maintain strong relationships with internal and external stakeholders, fostering collaboration and trust. Confidently manage challenging discussions and drive continuous improvement in contract delivery.

We actively seek to provide an inclusive working environment which gets the best from every member of our team. We recognise team members for their dedication and integrity. We seek and encourage diversity of thought, background, experience, and approach.

Key Responsibilities:

• Support the oversight of the ACTS contract, ensuring performance aligns with contractual obligations and organisational objectives.
• Conduct regular assessments and analysis of contract performance, including monthly performance measures, to ensure delivery standards are met.
• Contribute to the review and improvement of performance measures, including Key Performance Indicators (KPIs) and the Output Specification.
• Build and maintain effective working relationships with the Service Provider (SP) to support contract delivery and issue resolution.
• Monitor supplier performance using Management Information, KPIs, visible checks, and customer satisfaction feedback.
• Ensure updates to the Asset Register reflect the condition and criticality of assets under the contract, capturing any impacts on performance
• Act as a key point of contact for contract performance-related matters, supporting the Senior Executive Officer Performance &​ Relationship and other team members.
• Engage with stakeholders to assess and improve customer satisfaction, addressing their needs and concerns effectively.
• Analyse performance data to identify trends, risks, and opportunities. Preparing performance highlighting key findings to senior management.
• Support change initiatives to drive performance improvements and adapt to evolving business needs.
• Chair or attend relevant meetings, ensuring adherence to organisational policies and promoting an inclusive working environment.
• Contribute to formal Learning from Experience (LFE) reviews throughout the contract lifecycle, ensuring lessons learned are captured and applied.
• Developing yourself and sharing your knowledge with others

The role will oversee contract performance, ensuring deliverables align with Army training requirements. Provide subject matter expertise (SME) input and support future procurement activities. Manage governance processes and ensure compliance with contractual obligations. Conduct financial management and scrutinise contract usage to ensure value for money. Build and maintain strong relationships with internal and external stakeholders, fostering collaboration and trust. Confidently manage challenging discussions and drive continuous improvement in contract delivery.

We actively seek to provide an inclusive working environment which gets the best from every member of our team. We recognise team members for their dedication and integrity. We seek and encourage diversity of thought, background, experience, and approach.

Key Responsibilities:

• Support the oversight of the ACTS contract, ensuring performance aligns with contractual obligations and organisational objectives.
• Conduct regular assessments and analysis of contract performance, including monthly performance measures, to ensure delivery standards are met.
• Contribute to the review and improvement of performance measures, including Key Performance Indicators (KPIs) and the Output Specification.
• Build and maintain effective working relationships with the Service Provider (SP) to support contract delivery and issue resolution.
• Monitor supplier performance using Management Information, KPIs, visible checks, and customer satisfaction feedback.
• Ensure updates to the Asset Register reflect the condition and criticality of assets under the contract, capturing any impacts on performance
• Act as a key point of contact for contract performance-related matters, supporting the Senior Executive Officer Performance &​ Relationship and other team members.
• Engage with stakeholders to assess and improve customer satisfaction, addressing their needs and concerns effectively.
• Analyse performance data to identify trends, risks, and opportunities. Preparing performance highlighting key findings to senior management.
• Support change initiatives to drive performance improvements and adapt to evolving business needs.
• Chair or attend relevant meetings, ensuring adherence to organisational policies and promoting an inclusive working environment.
• Contribute to formal Learning from Experience (LFE) reviews throughout the contract lifecycle, ensuring lessons learned are captured and applied.
• Developing yourself and sharing your knowledge with others

Person specification

Essential Skills Required:

• Demonstratable experience in performance management, supplier management, and stakeholder engagement.
• Analytical skills with the ability to interpret data and drive evidence based decision making.
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Self-motivated, confident in decision-making, and capable of working independently or as part of a team.
• A flexible and a collaborative attitude to team working, adapting to changing priorities and workloads and supporting the wider team as required.

Desirable:

• Demonstrated ability to manage complex contracts and drive continuous improvement
• Familiarity with public sector contracts

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Delivering at Pace
• Making Effective Decisions
• Managing a Quality Service
• Working Together

We only ask for evidence of these behaviours on your application form:

• Communicating and Influencing

Alongside your salary of £37,720, Ministry of Defence contributes £10,927 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

The Army prides itself on being a supportive employer and where possible encourages flexible working, helping you to maintain a great work/life balance.

Other Benefits For Army Civil Servants Include:

• 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service
• Highly competitive pension scheme
• Personal and professional development of skills
• Alternative working patterns for many roles
• Access to the Employee Assistance Programme (EAP), a free service that assists you with achieving a productive, healthy environment that is conducive to a healthy lifestyle.
• Enhanced parental and adoption leave
• 6 days special leave per year which can be used for volunteering activities
• Learning and Development

We believe that everyone has the potential to make a difference and you will be supported to help you learn and advance in your career. This includes working towards membership of a professional body and/or undertaking a modern apprenticeship as part of your role.

A modern apprenticeship is a combined package of work and training. Through the schemes available you will gain a professional qualification, practical experience, and the broader skills required to develop in your current rol