Medical Response Coordinator

London

Ref: 5531M

Company Profile

Global organisation delivering 24/7 emergency response, medical assistance, travel risk and security support services to clients worldwide.

Responsibilities Medical Response Coordinator Location: Central London Salary: around £33,000 / £35,000 per annum depending on experience Ref: 5531M Main Duties To coordinate and manage international medical assistance cases, ensuring travellers receive timely, safe, and effective support during medical emergencies and crises.

The Role – Manage international medical assistance cases and ensure clients receive timely support.

– Assess medical needs and coordinate appropriate treatment, evacuations, and repatriations.

– Respond to medical emergencies and support crisis response activities.

– Communicate with healthcare providers, clients, insurers, and global service partners.

– Maintain accurate case documentation and update internal systems.

– Provide medical guidance and support to the operations team on complex cases.

Candidate's Profile

– Qualified healthcare professional with relevant medical qualifications (paramedics, nurses, EMTs, pharmacists, etc.) – Mandatory

– Previous experience in travel and medical assistance or emergency response

– Strong decision-making skills with the ability to remain calm under pressure.

– Excellent communication, organisational, and case management skills.

– Proficient in Microsoft Office with strong attention to detail.

– Client-focused, able to work collaboratively, with additional language skills being an advantage.

Salary