Product Manager

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At HMRC, we are already one of the most digital advanced tax authorities in the world and have one of the largest IT infrastructures and data sources in the UK. With 50 million customers to serve, over 60 thousand colleagues to support, and £600 billion to collect to fund UK Plc, our IT operation is huge! For those who are up to the challenge, we offer unique and unparalleled opportunities to work with some of the newest technologies and make a real, lasting difference.

HMRC is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC's Chief Digital &​ Information Office (CDIO) Group that deliver in-house solutions for a broad range of technical and operational issues. Our digital delivery centres are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities.

The Secure Digital Exchange &​ Communications (SDEC) is a strategic digital service designed to enable secure, efficient, and standardised exchange of data across internal systems and external partners. It supports the organisation's digital transformation by providing a scalable platform for data ingestion, validation, storage, and dissemination, ensuring compliance with security and governance standards. SDEC aims to streamline data flows, reduce manual processing, and improve accessibility to high-quality data, enabling better decision-making, enhanced customer services, and more agile delivery of future capabilities.

Job Description A Product Manager is responsible for ensuring that a product is of high quality and delivers value. They manage their products through various phases of the product lifecycle, from discovery, development and build, to live running. They balance the goals of the organisation with the needs of end users, and the skills of the product team to scope and build the right products, and prioritise how to iterate them over time. Additionally, they may be involved in recruiting and managing personnel within the product team, ensuring they hire the right individuals that are supported, and developed.

Further Information This role maps to the cross-government framework for the Government Digital and Data (GDaD). For more information visit Product manager - Government Digital and Data Profession Capability Framework

Person specification Responsibilities

• Set the product vision, strategy and scope: Define how the product will work to support the organisation or service's goals, and set the scope for what the product will initially do as an MVP, to how it will continually improve or the organisation and end user needs change for a large product or service.
• Stakeholder management: Engage with stakeholders to understand their goals from the service and product, secure their buy-in for the product vision and roadmap, and maintain good working relationships, including managing negotiations over the scope and timelines for product development.
• Collaborate with multidisciplinary product teams : Collaborate with a multidisciplinary team, which could include user researchers, service designers, business analysis, and software engineers, to shape and build the product.
• User Insight Integration: Work with performance analysts and user researchers to gather customer insights on products for iteration and improvement.
• Develop and maintain the roadmap prioritise the order in which high level features and functionality is built and released, based on what is most valuable to build first, and communicate this through roadmapping. Get buy in for the roadmap from key stakeholders and maintain the roadmap, prioritising and adding enhancements to the product over time to continually improve the product.
• Develop and maintain the backlog: Identify the team tasks ("user stories") to build the functionality on the roadmap, and create a backlog of user stories. Implement the relevant processes such as sprint planning or kanban, so the team is regularly working through the backlog to build and release features, and maintain the backlog to a high quality standard.
• Build and maintain products to a high quality standard: Collaborate with colleagues such as designers, user researchers, BAs or engineers to create products that are highly reliable, usable, and accessible for users with accessibility needs, in line with the government service standards.
• Track and improve product performance: Product managers should be able to define how the product will support the organisation's goal, how that success will be measured (by defining the objectives and key results), and measure progress against these. The should be able to identify improvements and iterations based on feedback to make products more successful.
• Option Evaluation: Collaborate with area leads to assess development options for products or services, including high-level financial implications.
• Community Engagement: Actively participate in the product management community of practice through initiatives, sessions, talks, or activities that help other product managers.
• Support and develop other product managers: This can be through line management, coaching or mentoring more junior product managers or supporting peers.

Candidates who are offered the role will be judged as performing successfully if:

• they are regularly and sustainably delivering product features to the timelines initially negotiated
• if there is stakeholder satisfaction and alignment around the product vision and roadmaps
• if the product is meeting quality standards
• and finally, if they are positively contributing to both their teams and the wider profession community.

Successful candidates in this role are often able to progress to roles such as other product management roles, Lead product manager, or service owner roles if they wish to continue their career path at HMRC.

Essential Criteria

• Experience of leading a product team or project team to deliver its stated outcomes.
• Ability to define and adapt product scopes based on new insights.
• Experience of understanding problems within a service, product or process, and finding a positive solution to resolve the issue.
• Experience of being able to prioritise work based on what is valuable to do first, and getting buy in from stakeholders for any associated project plans/ rollout plans/ roadmaps.
• Experience in backlog management and prioritisation.
• Ability to collaborate with other professions and skillsets, particularly in digital product contexts.
• Skills in accessibility compliance and the ability to ensure products meet necessary standards.
• Research and analytical skills to assess user feedback and integrate insights into product development.
• Demonstration of strong stakeholder management and communication skills, including experience of building and maintaining positive stakeholder relationships.

Desirable Criteria

• Knowledge of user research, or service or interaction design, or software engineering practices, and how to apply them to design better products.
• Prior experience of working on digital services.
• Prior experience of agile working.
• Experience of managing junior staff members.
• Certification in agile or product management may be advantageous.

Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures For more information on where you might be working, review this information on our locations .

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These Sites Include

• Telford Plaza, Telford - moving to Parkside Court, Telford

You will be given more information about what this means at the job offer stage.

Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Behaviours We'll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Making Effective Decisions

We only ask for evidence of these behaviours on your application form:

• Seeing the Big Picture

Technical skills We'll assess you against these technical skills during the selection process:

• Presentation

Benefits Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, star