Service Delivery Support Manager

We are looking for an enthusiastic and motivated Support Manager with a strong passion for operational delivery and the drive to support a wide-ranging transformational agenda within Audiology.

As the Support Manager for Audiology, you will lead all aspects of operational performance across the service, ensuring high-quality service delivery within agreed resources, manage capacity and demand and timetabling plans for the 24 clinicians.

You will provide business support to the Audiology Senior Team, being responsible for the verification and analysis of performance data, including the new all Wales reportable waiting lists. You will work closely with the Head of Audiology, the ENT/Audiology Service Manager and the Audiology Office Manager. You will be expected to work with health board colleagues to develop, implement and review service delivery and improvement plans.

This is a key position where you will champion operational effectiveness and high-quality care, helping to shape and strengthen services during a period of significant transformation.

The candidate will be responsible for reviewing/managing our electronic patient management system (AuditBase) to ensure that referrals are managed appropriately. You will be responsible for ongoing capacity and demand work to ensure that trajectories for both adult and paediatric waiting lists are met.

You will be responsible for ongoing clinical scheduling to ensure that clinical time is maximised.

You will be a key point of contact for any operational issues within the Audiology Service linking closely with the Head of Service, the ENT/Audiology Service Delivery Manager, the Senior Audiology team and external organisations if applicable.

You will need to develop an understanding of the Audiology Service within the health board, their role/processes and the Audit Base system that stores all the data.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our Services Are Provided In

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services

For further details / informal visits contact: Name: Jane Deans Job title: Head of Audiology Email address: jane.deans@wales.nhs.uk Telephone number: 01267 227449

For additional information about this newly created role please contact either:

Jane Deans - Head of Audiology -jane.deans@wales.nhs.uk

Demi Bater - ENT &​ Audiology Service Manager - demi.bater@wales.nhs.uk