Clinical Safety Specialist

Job Description Job title: Clinical Safety Specialist

Department: R&​D

Location: Eastleigh, moving to nursling (Adanac Park) mid-September 2026

GLS: N0

Working hours: Mon – Fri 37.5 hours a week

A brighter future awaits you CooperVision is one of the world’s leading manufacturers of soft contact lenses with a presence in over 100 countries. Being part of CooperVision means helping improve the way people see each day. It’s more than making contact lenses, it’s about giving lens wearers freedom and confidence to move about their daily lives. We’re all about bright futures – for our people and those who wear our contact lenses.

Job summary – What to expect: This role is an entry level position which is critical to ensuring that product complaints, including device deficiencies, defects, and adverse medical events, are accurately recorded, assessed, and managed in compliance with current regulatory requirements.

Supporting CooperVision’s Medical Monitor, the role helps maintain high standards of quality, customer care, and regulatory compliance while protecting the company’s reputation.

Your responsibilities will include:

• Receive complaint (adverse event or device deficiency) information from all R&​D studies after review by Medical Monitor.
• Once received, enter complaint information in the quality system.
• Evaluate submitted product complaint forms to determine if further information is required.
• Act as a liaison between CooperVision and the complainant, whether it is a contract research organization or site, to ensure completeness of data.
• Update complaint records as necessary for any newly received or revised details.
• Prepare medical complaint summaries and trend report analysis of R&​D complaints for review.
• To act as a technical resource to department management on R&​D complaint trends as related to possible quality problems.
• Interacts with Global RA, Legal and CooperVision Quality departments regarding product complaint (adverse event or device deficiency) activities as applicable.
• Maintains current knowledge of technical information on CooperVision products. Must fully understand patient compliance to proper lens care and handling.
• Carries out any other required technical information or service deemed necessary by management.

Job Description A full job description is available upon request. About you: We are looking for someone with:

• Strong verbal and written communication skills.
• Strong mathematic/analytical skills.
• Ability to manage multiple priorities.
• Detail orientated with the ability to work independently.
• Ability to manage time effectively and maintain a high level of organization.
• Microsoft Office Suite required including proficiency in Word and Excel.
• Electronic Management System experience required.
• Agile experience is a plus.

Experience &​ Education:

• 1-3 years’ experience in a Quality or Customer Service role.
• Minimum one year in the eye care industry preferred.
• Associate or Bachelor’s degree in applied science or related field.

What we offer: You’ll receive competitive compensation and a fantastic benefits package including 25 days holiday, pension scheme, healthcare cover, life assurance, access to our Wellness Platform to support you in mental health and wellbeing, a discounted contact lens scheme and much more!

We are committed to our employees’ personal and professional development and offer extensive training to support your career growth and help every individual to reach their full potential. To help us achieve our goals, we’ll give you everything you need to help you achieve yours.

We also provide access to LinkedIn Learning to help you develop in your career and grow with CooperVision.

What you can expect: As a CooperVision employee, you’ll be welcomed into a diverse and progressive global business. We appreciate how important fostering an inclusive culture is and how different perspectives add value and contribute to our success. If you like what you see, take the first step towards your Brighter Future and apply today! All suitably qualified applicants will receive equal consideration and opportunities from CooperVision. Please view our careers page at https://hcjy.fa.us2\.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX\_1 to view all other opportunities. #ONSITE