Digital Programme Design Manager

The Health Services Safety Investigations Body (HSSIB) is established under the Health and Care Act 2022 and has been operating since October 2023. HSSIB is a fully independent arm’s length body with a powerful mission to investigate patient safety concerns in a way that drives learning, not blame. Its work is unique in healthcare, combining the rigour of safety-critical industries with a compassionate, systems-based approach that helps shape safer care across the NHS and beyond. HSSIB aims to improve patient safety across the healthcare sector by carrying out expert investigations to determine the causes of accidents and serious incidents, and makes safety recommendations intended to prevent recurrence and to improve safety across the healthcare system.

HSSIB is looking for a Digital Programme Design Manager to lead the design and delivery of high-impact digital learning that builds investigation capability across the system. This is a opportunity to combine creativity, instructional design and innovation , helping to improve patient safety through better learning, systems and practice.

The postholder will shape digital learning that builds investigation excellence across healthcare. You’ll turn complex topics such as investigation methodology, human factors and systems thinking into engaging, accessible digital content. You’ll create e-learning, learning resources, optimise digital platforms, and use insight and data to keep improving the learner experience.

The core functions of the Digital Programme Design Manager are to:

• Lead the design and development of digital learning resources that build investigation capability across the healthcare system.
• Translate complex investigation methodologies, human factors principles, and systems thinking into accessible, high-quality e-learning content, interactive tools, and practical guidance materials.
• Apply adult learning theory and instructional design principles to ensure digital content is engaging, effective, and grounded in how healthcare professionals learn in practice.
• Manage and optimise the digital platforms to maximise reach and accessibility for diverse healthcare audiences.
• Work closely with the Deputy Director of System Partnership and Programme Design and Safety Investigators (Trainers) and Senior Safety Investigators (Trainers) to ensure digital resources reflect best practice investigation methodology and are fit for purpose across sector-specific contexts.
• Gather and analyse learner data and feedback to drive continuous improvement of the digital offer, and incorporate learning and engagement insights to inform the design of targeted support.

Our people In order to be successful in our goal of providing professional, high quality healthcare safety investigations and education to the system we understand our people are at the heart of this. The NHS is building a culture that is positive, compassionate, and inclusive – and we all have our part to play.

As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time, hybrid working or another flexible pattern. If it works for the service, we will do our best to make it work for you.

We are passionate about creating an inclusive workplace that promotes and values diversity. We know that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better outcomes. We strive to ensure our people feel trusted, valued and empowered. We’re passionate about nurturing and developing people.

To ensure this we are committed to equality of opportunity for all staff and welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Important information Please note that the vacancy may close early if we receive sufficient applications to shortlist before the advertised closing date.

For further details / informal visits contact: Name: Scott Hislop Job title: Head of Programme Design Email address: HR@HSSIB.ORG.UK