Customer Experience Optimisation Manager

Customer Experience Optimisation Manager - Up to £65,000 + Bonus &​ benefits - Remote-first | Two office days per month in London (Zone 6)

*Due to a high number of applicants, we are only able to respond to successful candidates. Please note, you must have full right to work in the UK to considered for this role.

Our client is an award-winning, international organisation operating across multiple markets and serving millions of customers within insurance. They are investing heavily in digital innovation and customer experience, creating an exciting opportunity for a Customer Experience Optimisation Manager to shape how customers interact with their brands. This is a business that genuinely values innovation, data-driven decision making and continuous improvement, offering the opportunity to influence commercial performance on a global scale while enjoying genuine flexibility and long-term career development.

The

Customer Experience Optimisation Manager will own the end-to-end digital customer journey, driving continuous improvements that increase conversion, customer engagement and commercial performance across multiple international brands.

Role Highlights

• Own and evolve the customer experience and conversion optimisation roadmap across multiple digital brands.
• Use customer insight, analytics and behavioural data to identify opportunities that improve conversion, retention and revenue.
• Lead experimentation programmes including A/B testing, personalisation and optimisation initiatives.
• Collaborate with marketing, development, UX, pricing and operational teams to deliver customer-focused improvements.
• Define, monitor and report on customer experience performance, presenting recommendations to senior stakeholders.

You Will Need

• Proven experience in Conversion Rate Optimisation (CRO), customer journey optimisation or digital customer experience.
• Strong commercial mindset with the ability to transform complex data into measurable business improvements.
• Experience using analytics and optimisation platforms such as Google Analytics, Tableau, Looker Studio, Optimizely, VWO, AB Tasty or similar.
• Strong technical understanding of website tagging, tracking, experimentation and digital implementation.
• Excellent stakeholder management skills with the confidence to influence both technical and commercial teams.

Why You'll Love It

• Remote-first working with just two office days per month.
• Opportunity to influence customer experience across multiple international markets.
• Join a business investing heavily in innovation, AI and digital optimisation.
• Work alongside highly experienced marketing, technology and commercial teams.
• Genuine opportunities for career progression and professional development within a growing international organisation.

This position offers the opportunity to build and mature a customer optimisation function across several established brands while helping support continued international growth. You'll play a key role in identifying customer pain points before they become problems, introducing new technologies and creating scalable digital experiences that deliver measurable commercial impact.

We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.

Apply today to take the next step in your career with an innovative organisation that is shaping the future of digital customer experience.