Assistant care manager

Company Description SweetTree Home Care Services provides high-quality, tailored care and support to clients with a wide range of needs, helping them remain in their own homes with dignity, independence, and choice. The organization offers specialist care programs for individuals with acquired brain injuries, neurological conditions, dementia, learning disabilities, and those requiring palliative care. SweetTree uses a holistic, person-centered approach that respects each client’s unique history, preferences, and abilities. Care plans are designed to support preferred lifestyles as well as essential personal care, ensuring that every client receives appropriate and meaningful support.

Role Description The Assistant Care Manager is a full-time, hybrid role based in London, with some work from home flexibility. This role supports the care management team in coordinating and overseeing individualized care plans, ensuring that services reflect SweetTree’s person-centered values and meet regulatory standards. Day-to-day tasks include liaising with clients and their families, scheduling and monitoring care visits, maintaining accurate care records, and assisting with risk assessments and care reviews. The Assistant Care Manager collaborates with care workers and other professionals to address changing care needs, promote client wellbeing, and respond promptly to any concerns. The role also involves contributing to quality improvement initiatives, supporting staff training, and helping ensure that clients experience consistent, compassionate, and effective care.

Qualifications

• Experience in care coordination or support roles in home care, social care, or healthcare, with a strong understanding of person-centered and holistic care.
• Knowledge of care planning, risk assessment, and regulatory or best-practice standards in community or domiciliary care settings.
• Strong communication and interpersonal skills for working with clients, families, care workers, and multidisciplinary teams.
• Organizational and administrative abilities, including record-keeping, scheduling, and using digital care management systems.
• Empathy, patience, and a commitment to promoting dignity, independence, and choice for people with varied care needs.
• Ability to work both independently and collaboratively in a hybrid environment, balancing office-based and home-based responsibilities.
• Relevant qualification in health and social care (e.g., NVQ/QCF or equivalent) or working toward such a qualification is highly beneficial.
• Experience supporting people with complex needs such as dementia, neurological conditions, acquired brain injuries, or learning disabilities is an advantage.