Customer Success Manager

Not every great tech company starts in London. We built OneClickComply in Sunderland with one job to do: make cybersecurity compliance simple for businesses of every size.

Since 2024 we've raised over £2m, partnered with Google, Microsoft, IBM and Amazon, and built a platform that takes ISO 27001, Cyber Essentials and SOC 2 from a months-long slog into something you can do in a few clicks.

Now we're growing the team, and customer success is next.

Our customers come to us to win deals, pass audits and prove they're secure. Your job is to get them there, and keep them there.

Day to day you'll:

• Own onboarding for new customers and get them to their first certification fast
• Be the person they trust when they've got a question about a control, a policy or an audit
• Drive adoption, renewals and expansion across the accounts you look after
• Spot churn risk early and do something about it
• Bring customer feedback straight back to the product and founding team

Who I'm looking for

• You've done customer success or account management before, ideally in SaaS
• You can hold a technical conversation. You don't need to be a pen tester, but you should be happy to learn cyber and compliance properly
• You're organised, proactive, and you genuinely care whether the customer wins
• You communicate clearly and you follow through

Cybersecurity experience is a bonus, not a barrier. If you're sharp and you care, we'll teach you the rest.

What's on offer

• £32,000 to £42,000 depending on experience, plus share options
• Hybrid working from our Sunderland base
• A real seat at the table. There are around 12 of us, so what you do matters from day one
• The chance to grow your career as we scale, in one of the North East's most exciting cyber startups