Client Portfolio Lead

About The Role Client Portfolio Lead Contract – Permanent Location – Hybrid with occasional travel to Andover Office Salary- £31,000 to £35,000 Hours – Monday to Friday 9am to 5pm We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.

We’re looking for a relationship-driven Client Portfolio Lead to own and grow a portfolio of corporate clients, becoming a trusted partner in delivering exceptional wellbeing solutions and experiences.

This is a high-impact role where service excellence meets commercial growth. You’ll lead client relationships end-to-end, driving retention, shaping wellbeing strategies, uncovering growth opportunities, and ensuring every client feels valued, supported and inspired. Working across sales, operations and product teams, you’ll turn insight into action and build partnerships that genuinely make a difference.

What’s in it for you

As well as a competitive salary, our benefits package includes:

• Group bonus scheme
• Generous pension with a 6% pension gift from us
• 36 days holiday (with the option to buy and sell a further 5 days)
• Flexible benefits pot (which you can choose to use against some great benefits such as critical illness, private healthcare scheme, shopping vouchers and more)
• Your own health plan
• Access to a wellbeing hub
• Shopping discounts
• Recognition awards healthcare scheme healthcare scheme
• Give as you earn
• 3 volunteering days

We have a head office in Hampshire, but depending on your role, you’ll be able to enjoy our ‘smart working’ approach This means you can flex when and where you spend your time. For many of us this means day to day work can be handled remotely, but there will also be times when we need to come together in the office to collaborate, attend training sessions, induction, briefings and more.

About You What we are looking for

You’re a confident relationship builder who thrives on creating outstanding client experiences. Commercially aware and naturally consultative, you know how to balance service, strategy and growth while building long-term trust with clients and stakeholders.

You’ll bring experience managing B2B client relationships, ideally within health, wellbeing, insurance or employee benefits, along with a proactive mindset and a passion for helping clients succeed. Organised, collaborative and solutions-focused, you’re comfortable managing multiple priorities, influencing across teams and spotting opportunities to elevate both client outcomes and business performance.

Your Recruitment Journey

We’re focused on providing an application, assessment and onboarding journey that is fair, consistent, diverse and inclusive for all, allowing us to hire top talent based on the skills and behaviours pivotal to your and our success.

Your process

• Screening call with Talent Acquisition Team
• Interview with the hiring manager and team
• Offer

Should you require any additional support with your application, or need us to make any adjustments for you, please contact our Talent Team; [email protected].

Please note: Working for a purpose-driven company like ours is a fantastic opportunity, so we often receive high volumes of applications for our roles. In these cases, we may close our job adverts early and won’t be able to consider applications after that time.

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