Business Relationship Manager - Life Sciences

If you need support in completing the application or if you require a different format of this document, please get in touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100 / +44 204 520 2575 with the subject line: “Application Support Request”.

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

Please apply if you have:

• Front end sales experience/experience in handling overall Sales including Business Planning/End-to-end Sales cycle from RFP to award.
• Experience in managing multivendor environments.
• Direct experience in working with customers and working in cross geography offshore-onsite mode.
• Are looking for challenging growth-oriented role.

The Role

The pharmaceutical industry is valued at over $1.6 trillion globally. The sector is driven by high investments in research and development, widely using cutting edge technologies across units (research, manufacturing, supply chain, commercial marketing) to speed up the product lifecycle.

The Business Relationship Manager (BRM) is a growth-focused role that strengthens client partnerships, drives revenue growth, and delivers value-based solutions through strategic sales leadership and collaboration.

Your responsibilities:

BRM will be responsible for business development, Customer Satisfaction and nurturing the existing relationship. These responsibilities are detailed below:

1. Demand Creation &​ Strategic Opportunity Shaping

• Drive proactive demand generation within existing and new accounts by identifying transformation opportunities aligned to client business priorities (e.g., R&​D, Safety, PDALM, RWD/PHC)
• Lead the co-creation and refinement of CRM (Client Relationship Map) in collaboration with domain, technology, and BPS delivery teams
• Orchestrate the Relationship Suite, engaging the right mix of business, IT, procurement, and sponsor-level stakeholders across the client organization
• Develop Entry Value Statements and High-Gain Questions anchored in client-specific business challenges and strategic programs
• Identify Client Critical Success Factors (CSFs) and translate them into integrated BPS-led value propositions combining process, technology, and data/AI levers
• Shape end-to-end solutions (AMS, transformation, digital, GenAI, AIOps, etc.) aligned to business outcomes rather than standalone service lines

2. Revenue Ownership &​ Deal Conversion Excellence

• Own and drive revenue pipeline, bookings, and realized revenue targets across BPS and cross-service line opportunities
• Ensure high conversion rates through strong qualifications, solution differentiation, and alignment with client evaluation criteria (e.g., value realization, risk mitigation, compliance)
• Drive commercial discipline, ensuring profitability, pricing alignment, and adherence to contractual/compliance requirements (e.g., RFP schedules, dependencies, assumptions)
• Anchor large deal pursuits / RFPs / bid defenses, ensuring solution coherence, risk articulation, and executive positioning

3. Positioning TCS as a Strategic Business Advisor

• Position TCS as a trusted transformation partner, not just a delivery vendor, by leading with business outcomes and measurable value
• Build value-led narratives leveraging business value frameworks (cost optimization, time-to-market, compliance, patient impact, etc.)
• Collaborate with delivery teams to quantify and showcase realized value, including operational KPIs, risk reduction, and transformation impact
• Identify and curate referenceable success stories within BPS/LSHC aligned to client priorities (e.g., GxP compliance, application rationalization, digital transformation)

4. Integrated Account Collaboration &​ Governance

• Act as the central orchestrator across IOU, BPS, and horizontal teams, ensuring aligned messaging, solutioning, and execution
• Lead account planning and forecasting, leveraging client intelligence, market insights, and ongoing engagement signals
• Drive governance rigor, including pipeline tracking, deal reviews, delivery alignment, and executive reporting
• Collaborate with delivery on transition planning, risk management, and execution oversight for ongoing programs

5. Relationship &​ Stakeholder Management

• Build and expand deep, multi-level relationships across business, IT, and procurement stakeholders within the client organization
• Actively manage executive engagement, escalation resolution, and customer satisfaction
• Strengthen strategic account positioning by aligning with client transformation agendas and long-term roadmaps
• Enable cross-functional alignment between client stakeholders and internal teams

6. Team Leadership &​ Capability Enablement

• Provide leadership and direction to onsite and distributed teams, ensuring alignment with account objectives
• Support capability building in BPS areas (e.g., domain depth, transformation frameworks, GenAI-led solutions)
• Facilitate collaboration across global delivery teams (India, Europe, LATAM) to ensure seamless execution

Your Profile

Essential skills/knowledge/experience:

• Bachelors/Advanced degree in LifeScience
• Experience:

Proficient experience in Clinical, Regulatory, Safety or Medical affairs domain

• Good understanding of pharma value chain
• Front end sales experience/experience in handling overall Sales including Business Planning/End-to-end Sales cycle from RFP to award
• Experience in managing multivendor environments.
• Direct experience in working with customers and working in cross geography offshore-onsite mode
• Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams.
• Excellent presentation skills to drive customer presentations.
• Knowledge of billing and revenue management.
• Broad level understanding of TCS Eco system and offerings

Desirable skills/knowledge/experience:

• Should have collaborated with multiple horizontal groups.
• Have performed relationship manager or engagement manager role.

Rewards &​ Benefits

TCS is consistently voted as a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

We offer health &​ wellness initiatives and sports events; we are the proud sponsor of the London Marathon.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&​I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at UKI.recruitment@tcs.com if you would like to opt in.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Beware of Fraudulent offers

This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to UKI.recruitment@tcs.com to report any fraudulent activity.

Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.